152 results about "Frustration" patented technology

High-resolution, scalable multi-touch sensing display systems and processes based on frustrated total internal reflection employ an optical waveguide that receives light, such as infrared light, that undergoes total internal reflection and an imaging sensor that detects light that escapes the optical waveguide caused by frustration of the total internal reflection due to contact by a user. The optical waveguide may be fitted with a compliant surface overlay to greatly improve sensing performance, minimize the affect of contaminants on and damage to the contact surface, to generally extend system life and to provide other benefits. The systems and processes provide true multi-touch (multi-input) and high-spatial and temporal resolution capability due to the continuous imaging of the frustrated total internal reflection that escapes the entire optical waveguide. Among other features and benefits, the systems and processes are scalable to large installations and are well suited for use with rear-projection and other display devices.

High-resolution, scalable multi-touch sensing display systems and processes based on frustrated total internal reflection employ an optical waveguide that receives light, such as infrared light, that undergoes total internal reflection and an imaging sensor that detects light that escapes the optical waveguide caused by frustration of the total internal reflection due to contact by a user. The optical waveguide when fitted with a compliant surface overlay provides superior sensing performance, as well as other benefits and features. The systems and processes described provide true multi-touch (multi-input) and high-spatial and temporal resolution capability due to the continuous imaging of the frustrated total internal reflection that escapes the entire optical waveguide. Among other features and benefits, the systems and processes are scalable to large installations.

A system and method to improve the automatic adaptation of one or more speech models in automatic speech recognition systems. After a dialog begins, for example, the dialog asks the customer to provide spoken input and it is recorded. If the speech recognizer determines it may not have correctly transcribed the verbal response, i.e., voice input, the invention uses monitoring and if necessary, intervention to guarantee that the next transcription of the verbal response is correct. The dialog asks the customer to repeat his verbal response, which is recorded and a transcription of the input is sent to a human monitor, i.e., agent or operator. If the transcription of the spoken input is correct, the human does not intervene and the transcription remains unmodified. If the transcription of the verbal response is incorrect, the human intervenes and the transcription of the misrecognized word is corrected. In both cases, the dialog asks the customer to confirm the unmodified and corrected transcription. If the customer confirms the unmodified or newly corrected transcription, the dialog continues and the customer does not hang up in frustration because most times only one misrecognition occurred. Finally, the invention uses the first and second customer recording of the misrecognized word or utterance along with the corrected or unmodified transcription to automatically adapt one or more speech models, which improves the performance of the speech recognition system.

Described herein are systems and methods for recognizing when a user of an interactive application is frustrated and for responding to the user's frustration by changing an interaction mode. In response to detecting a frustration pattern in a user signal, an interaction mode of the application may be adjusted. Adjusting an interaction mode may include adjusting the presentation of any one or more interactive application elements (for example, available options, valid user commands, display characteristics and items presented to the user).

A speech data mining system for use in generating a rich transcription having utility in call center management includes a speech differentiation module differentiating between speech of interacting speakers, and a speech recognition module improving automatic recognition of speech of one speaker based on interaction with another speaker employed as a reference speaker. A transcript generation module generates a rich transcript based on recognized speech of the speakers. Focused, interactive language models improve recognition of a customer on a low quality channel using context extracted from speech of a call center operator on a high quality channel with a speech model adapted to the operator. Mined speech data includes number of interaction turns, customer frustration phrases, operator polity, interruptions, and / or contexts extracted from speech recognition results, such as topics, complaints, solutions, and resolutions. Mined speech data is useful in call center and / or product or service quality management.

A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.

A call routing and supervising system includes an input receiving customer speech from a remote location, and a voice characteristics extractor extracting voice characteristics from the customer speech, such as language / dialect / accent, age group, gender, and eigendimension coordinates. A customer service representative selector selects one or more customer service representatives based on profiles of the customer service representatives respective of customers having voice characteristics similar to the extracted voice characteristics. In other aspects, a call monitor automatically analyzes dialogue between the customer and the customer service representative, such as detected interruptions, tracked dialogue turns, and recognized key phrases indicating frustration, polity, and / or resolution characteristics of dialogue. The call monitor records performance of the customer service representative respective of customers having the voice characteristics. Automatic call rerouting and / or real-time instruction of call center personnel can also be accomplished based on analysis results.

A predictive text personal computer simplified keyboard with word and phrase auto-completion. It has a smaller keypad with each key representing several letters / characters so that only 9 keys are required to represent the entire alphabet of 26 characters. It also has screens and selection buttons which, when combined with predictive text input software such as the T9 dictionary from Tegic Communications, Inc. (www.t9.com), enables the user to type just a few keys to have entire words or phrases automatically typed into their document, thus saving typing time and avoiding the frustration of hunting for characters across a keyboard. It also offers language translation and speech capabilities, both enhanced by predictive text auto-completion.

High-resolution, scalable multi-touch sensing display systems and processes based on frustrated total internal reflection employ an optical waveguide that receives light, such as infrared light, that undergoes total internal reflection and an imaging sensor that detects light that escapes the optical waveguide caused by frustration of the total internal reflection due to contact by a user. The optical waveguide when fitted with a compliant surface overlay provides superior sensing performance, as well as other benefits and features. The systems and processes described provide true multi-touch (multi-input) and high-spatial and temporal resolution capability due to the continuous imaging of the frustrated total internal reflection that escapes the entire optical waveguide. Among other features and benefits, the systems and processes are scalable to large installations.

Current voice message systems typically operate by recording a message that people leave for a user. However, these current systems do not process the message in a manner where significant information, such as phone numbers, meeting times, and locations, is identified, extracted, and output. The present invention solves the current system's limitations and extracts pertinent data from a voice message. In addition, the present invention is versatile because it is applicable to a recorded or live voice message, and any type of phone can actuate the extraction mechanism. The invention builds on voice recognition technology by identifying data, for instance, common phrases and strings of numbers from a voice message. Next, the invention provides an interface for actuating extraction technology. In one embodiment, the extraction technology removes information based on user commands according to a series of keystrokes. In another embodiment, the invention extracts information by a user's voice commands. Consequently, when a telephone user encounters a situation where he / she is unable to write down a phone number or other information, the user will be able to quickly access the invention to find the number or other piece of relevant information and save it for retrieval later. This invention saves the user time and frustration from constantly replaying the same message. It also saves money by reducing fees from repetitive and redundant telephone calls. With simple keystrokes or voice commands, a user can immediately access extracted information and make his / her desired telephone call.

Objective sequence data (10) which is primary sequence information on an objective protein is entered in an interaction site predicting device by the user. A secondary structure prediction simulation is executed on the objective sequence data (10) entered for secondary structure prediction programs (20a to 20d) that predict a secondary structure of a protein from primary sequence information of the protein. Results of secondary structure prediction (30a to 30d) from the respective secondary structure prediction programs (20a to 20d) are compared (60). Based on the comparison result, frustration of a local portion in the primary sequence information of the objective protein is calculated (70). An interaction site of the objective protein is predicted from the calculated frustration of the local portion (80).

An Intelligent Tutoring System (ITS) system is provided that is able to identify and respond adaptively to the learner's or student's affective states (i.e., emotional states such as confusion. frustration, boredom, and flow / engagement) during a typical learning experience, in addition to adapting to the learner's cognitive states. The system comprises a new signal processing model and algorithm, as well as several non-intrusive sensing devices, and identifies and assesses affective states through dialog assessment techniques, video capture and analysis of the student's face, determination of the body posture of the student, pressure on a pressure sensitive mouse, and pressure on a pressure sensitive keyboard. By synthesizing the output from these measures, the system responds with appropriate conversational and pedagogical dialog that helps the learner regulate negative emotions in order to promote learning and engagement.

A multi-stage filtering process and system for fraud detection is disclosed. The process includes one or more preliminary filtration stages followed by one or more additional filtration stages that provide for enhanced screening for fraudulent activity. Over a plurality of transactions, a portion of the transactions are cleared for processing (e.g., deemed not likely fraudulent or of too low value to continue processing) after each filtration stage. As such, acceptable transactions are not unnecessarily scrutinized. Another user of the multi-stage filtering process and system is to detect false positive fraud alerts produced by other systems. By reducing the prevalence of false positives, the process and system saves the financial institution costs associated with conducting expensive screening of valid transactions and saves the customers inconvenience and frustration of having valid transactions declined.

Embodiments can provide reversible or dual orientation USB plug connectors for mating with standard USB receptacle connectors, e.g., a standard Type A USB receptacle connector. Accordingly, the present invention may be compatible with any current or future electronic device that includes a standard USB receptacle connector. USB plug connectors according to the present invention can have a 180 degree symmetrical, double orientation design, which enables the plug connector to be inserted into a corresponding receptacle connector in either of two intuitive orientations. Some embodiments of the present invention may be used with or require a non-standard USB receptacle connector. Thus, embodiments of the present invention may reduce the potential for USB connector damage and user frustration during the incorrect insertion of a USB plug connector into a corresponding USB receptacle connector of an electronic device.

A system and method for a navigation system including a hazard avoidance feature is disclosed. The system and method allows for professionals, civilians, vehicles, robots and computer systems to collaborate and share information regarding hazards, defects, obstacles, flaws, and other abnormalities that exist in any environment. Routes may be planned that avoid these hazards reducing lost time or frustration. Moreover, the system and method is configured for participants to detect, catalog, and share information related to obstacles.

The subject invention provides for systems and methods that allow a web user to more easily and readily print what they actually want to print and at the same time, mitigates user frustration that often ensues from poor web page printing. More specifically, the subject invention involves deciphering a structure or layout of any web page on the Internet. When a user employs the present print feature, the invention can be invoked to analyze the structure of a current web page to automatically generate a print preview page of the current web page. After analyzing the current web page, extraneous content of the page that is deemed to be non-critical or non-essential to that web page can be removed for printing purposes. Furthermore, previous knowledge learned regarding web page structure can be applied to determine the page and / or content structure of the current page to facilitate generating the print preview page.

An apparatus and method for determining and displaying status messages relating to protected digital content control information conveyed between a transmitting device, and a receiving device capable of establishing a secured communication channel, through the use of protected input / output ports. The status messages can be presented to the user through a plurality of implementations, including a display control panel of a transmitting device or an on-screen display of a receiving device. The method of the invention can reduce potential confusion and frustration for the user, who might otherwise suspect an equipment malfunction, resulting in needless, time consuming, and costly support calls.

The invention provides an advisory alert indicating conditions are such that an ongoing telephone call involving a cellular telephone may be dropped due to insufficient signal strength. A decrease in signal strength over time that exceeds a specified percentage decrease provides the primary basis for triggering the advisory alert. This advisory alert warns one or more participants of the call of the possibility of the call ending due to low signal strength. The advisory alert provides for conclusion of the call before the call is lost, and / or lowers the frustration level associated with a call lost for an unknown reason. In operation, signal strength is assessed during a series of time intervals. Signal strength of consecutive time intervals is compared. If the percentage drop in signal strength exceeds a specified percentage, an advisory alert is effectuated. The criteria that trigger an advisory alert may be non-programmable, or is modifiable in programmable embodiments.

High-resolution multi-touch sensor and display device where the interaction medium is liquid, enabling more realistic tactile experience for simulations of synthetic wet environments. Based on frustrated total internal reflection, the device employs liquid within a tank as the optical waveguide that receives light, such as infrared light, that undergoes total internal reflection and an imaging camera that detects light that escapes from the tank caused by frustration of the total internal reflection due to contact of the water by a user.

An online gaming website monitors indicators that a player waiting to play an online game is becoming frustrated, and generates a frustration profile for the player based on the indicators. The frustration profile is utilized to decrease the time that the player waits to play an online game, such as by changing the player's position on a queue for play of the game, or by offering an alternative game compatible with the player's gaming interests, which if selected by the player would decrease the player's waiting time.

Described herein are systems and methods for recognizing when a user of an interactive application is frustrated and for responding to the user's frustration by changing an interaction mode. Signals arising from motion sensors included in user equipment are monitored for patterns indicative of user frustration. In response to detecting a frustration pattern in a motion sensor signal, an interactive application display is changed.

System and method for detecting ransomware. A current user behavior pattern is monitored based on user input via a user input device. The user behavior is compared against a reference set of behavior patterns associated with user frustration with non-responsiveness of the user interface module. A current status pattern of the operating system is also monitored. The current status pattern is compared against a reference set of operating system status patterns associated with predefined ransomware behavior. In response to indicia of current user frustration with non-responsiveness of the user interface, and further in response to indicia of the current status pattern having a correlation to the predefined ransomware behavior, an indication of a positive detection of ransomware executing on the computer system is provided.

A touch-sensitive apparatus operates by light frustration and comprises a light transmissive panel with a front surface and a rear surface. Light emitters and light detectors optically face the rear surface along a perimeter of a touch-sensitive region on the panel. At least one non-imaging, diffusively transmitting optical element is arranged on the rear surface along the perimeter of the touch-sensitive region. The light emitters are arranged to emit a respective beam of light onto the non-imaging optical element so as to generate, by diffuse transmission, propagating light that propagates by total internal reflection inside the panel across the touch-sensitive region, and the light detectors are arranged to receive detection light generated, by diffuse transmission, as the propagating light impinges on the non-imaging optical element, so as to define a grid of propagation paths across the touch-sensitive region between pairs of light emitters and light detectors.

Techniques are described to substantially reduce a return of wrong DVD or return of a right DVD in an improperly sized DVD case to a DVD rental kiosk. An RFID tag on the DVD, as well as an RFID tag on the case, are sensed external to the kiosk. A controllable shutter normally closes the return slot and is driven open only upon detecting the correct predetermined condition or conditions. A supplemental camera may be employed to detect if a single DVD in its case is being placed proximate the return slot by the user. Help screens are employed as part of the above described system to reduce potential customer frustration from returning a DVD to the wrong DVD rental kiosk and the like.

High-resolution, scalable multi-touch sensing display systems and processes based on frustrated total internal reflection employ an optical waveguide that receives light, such as infrared light, that undergoes total internal reflection and an imaging sensor that detects light that escapes the optical waveguide caused by frustration of the total internal reflection due to contact by a user. The optical waveguide when fitted with a compliant surface overlay provides superior sensing performance, as well as other benefits and features. The systems and processes described provide true multi-touch (multi-input) and high-spatial and temporal resolution capability due to the continuous imaging of the frustrated total internal reflection that escapes the entire optical waveguide. Among other features and benefits, the systems and processes are scalable to large installations.

A device implements a method for estimating the application force of a touching object onto a touch surface in an FTIR-based projection-type touch-sensing apparatus. The apparatus generates projection signals representing radiation that has propagated on a plurality of propagation paths by total internal reflection (TIR) inside a transmissive panel beneath a touch surface of the transmissive panel such that a touching object on the touch surface causes attenuation (frustration) of at least one of the projection signals. The device generates a time series of force values, which represent the application force, based on a time series of magnitude values, which represent a magnitude of a peak in two-dimensional interaction patterns generated by image reconstruction processing of the projection signals, the peak corresponding to the touching object on the touch surface. The force estimation may involve one or more corrections.