1456 results about "Background information" patented technology

System and methods for intelligent routing of requests from customers to agents where a request is received at a service center from a customer. Identification information related to the customer is accessed. Background information on the customer is retrieved from a storage facility. Task and attitude information about the customer is gathered. A model of the customer is created. Models for at least two agents are created. A performance optimizing calculation is performed that matches the customer model and the models for the at least two agents. A best match agent from the at least two agents is determined based on the matching. The customer request is routed to the best match agent.

Systems and methods for analyzing electronic messages for phishing detection are disclosed. In one example embodiment, whether a received email message is a phishing message is determined based on the outcome of a comparison of a recipient background information to a email characteristic wherein the recipient background information is obtained from an online social network. In some embodiments, whether the received email message is a phishing message is determined by comparing a new received email message profile to an email characteristic profile to determine whether the new received email message profile is similar to the email characteristic profile. In some embodiments, whether the received email message is a phishing message is determined by comparing the email characteristics of the new received email message with pattern characteristics. In some embodiments, the determination is made by comparing a email characteristics of the received message with a historical email characteristic.

Systems and methods for analyzing electronic messages are disclosed. In some embodiments, the method comprises receiving a new received message from an indicated sender, the new received message having a first message characteristic of the indicated sender and a second message characteristic, identifying an actual sender message characteristic pattern of an actual sender using the first message characteristic, probabilistically comparing the second message characteristic to the actual sender message characteristic pattern, determining a degree of similarity of the second message characteristic to the actual sender message characteristic pattern, and influencing a probability that the indicated sender is the actual sender based upon the degree of similarity. There may be multiple message characteristics and patterns. In some embodiments, the methods may utilize pattern matching techniques, recipient background information, quality measures, threat intelligence data or URL information to help determine whether the new received message is from the actual sender.

A system, method and computer program product for receiving information relating to a financial account of an individual from at least one first data provider; receiving information relating to at least one of an identity theft expense reimbursement insurance policy of the individual, a public information relating to the individual, an identity theft risk score of the individual, a credit card registry of the individual, a backup data relating to the individual, a background information of the individual, and a business report relating to the individual, from at least one second data provider; and preparing a report relating to the individual's identity theft based on the information.

A method and apparatus for providing viewer specific program information is described. A user of an integrated personal computer and television convergence device requests specific programming information from a remote server using an electronic program guide. The remote server performs a database search based upon the requested information and caches the results of the database search in a local storage device. The database search result information is viewer specific and appended to or integrated with the requested electronic program guide. Advanced searching techniques may be utilized to manipulate and filter the searched information to maintain the viewer specific integrity thereof. The database search result information is thereby provided to the client or convergence device along with the requested programming information. The database search result information thereby supplements and augments the viewing experience of the viewer.

A process, system, and apparatus are may lower the incidence of identity theft in consumer credit transactions through the use of an identity score. In a representative context, the entities involved include a prospective debtor, a prospective creditor, and a credit bureau. The credit bureau provides background information to the prospective creditor regarding the prospective debtor's credit risk. A process provides certain additional information to enhance this value and make it more resistant to misuse by fraudulent parties who stand in the shoes of prospective debtors. The process will also be used in conjunction with other current methods that prospective creditors employ in making such determinations, such as credit scores.

An example-based 2D to 3D image conversion method, a computer readable medium therefor, and a system are provided. The embodiments are based on an image database with depth information or with which depth information can be generated. With respect to a 2D image to be converted into 3D content, a matched background image is found from the database. In addition, graph-based segmentation and comparison techniques are employed to detect the foreground of the 2D image so that the relative depth map can be generated from the foreground and background information. Therefore, the 3D content can be provided with the 2D image plus the depth information. Thus, users can rapidly obtain the 3D content from the 2D image automatically and the rendering of the 3D content can be achieved.

Disclosed is a method and system for object detection and tracking. Spatio-temporal information for a foreground/background appearance module is updated, based on a new input image and the accumulated previous appearance information and foreground/background information module labeling information over time. Object detection is performed according to the new input image and the updated spatio-temporal information and transmitted previous information over time, based on the labeling result generated by the object detection. The information for the foreground/background appearance module is repeatedly updated until a convergent condition is reached. The produced labeling result from objection detection is considered as a new tracking measurement for further updating on a tracking prediction module. A final tracking result may be obtained through the updated tracking prediction module, which is determined by the current tracking measurement and the previous observed tracking results. The tracking object location at the next time is predicted. The returned predicted appearance information for the foreground/background object is used as the input for updating the foreground and background appearance module. The returned labeling information is used as the information over time for the object detection.

Methods and systems for operating an online marketplace for the sale of services associated with self-help moving and relocating are described. A customer enters an online marketplace where service providers offer services relating to moving and relocating, specifically in the "do-it-yourself" moving field. The venue for the online marketplace is an Internet web site or a site on a computer network and is operated by a host that determines which service providers will be listed on the site. A typical self-help moving customer may enter the marketplace after completing an initial transaction with the host, such as reserving a moving truck or trailer and other moving equipment. In many instances this transaction is what initially draws the customer to the site. Once in the marketplace, the customer can view informational content on numerous vendors providing services relating to moving and relocating. Based on the estimates provided by the marketplace, the customer selects the vendor and "purchases/prepays for" his services on the marketplace. The funds are held in escrow until the transaction is fulfilled to the customer's satisfaction. The customer is provided a confirmation code. The code is given to the service provider upon completion of the job. This is the key that unlocks the funds. The marketplace also does not release the funds unless and until all parties are satisfied with the transaction. The customer selects the vendor that best suits the needs and budget of the customer by viewing rates, reviews, ratings, customer feedback, and background information on the vendor. In this manner control over the transaction lies more with the customer than with the vendor

A method of providing financial advice to a client that provides sufficient confidence that their goals will be achieved or exceeded but that avoids excessive sacrifice to the client's current or future lifestyle and avoids investment risk that is not needed to provide sufficient confidence of the goals a client personally values. The method comprises obtaining typical client background information, as well as a list of investment goals, and ideal and acceptable values in dollar amounts and timing for each goal. The client is then asked to provide their preferences for each goal on the list compared to each other goal in the list, wherein the client's preference is expressed in terms of the price, in money or time, that the client is willing to pay in one goal to achieve another goal or a greater amount or sooner timing of other goals on the list. A matrix can be used to express these value contrasts. A recommendation is then created using the portfolio value, and the client goal preferences and the ideal and acceptable values of goals, by simulating models of the relevant capital markets and investing exclusively in passive investment alternatives to avoid the risk of potential material underperformance of active investments under the premise of avoiding investment risk that is not needed to confidently buy the client the goals they personally value. The recommendation may include a range of portfolio values over their life or time horizon within which the client's portfolio should remain in order to ensure the recommendation remains within a “comfort zone”, which represents sufficient confidence that the client's goals will be achieved while avoiding excessive current sacrifice. Periodic monitoring of the recommendation is also performed to capture changes to the client's goals and actual portfolio values based on the results of the capital markets. Appropriate changes to the recommendation can then be made to ensure that the recommendation remains within the “comfort zone”

The invention discloses an indoor human body detection tracking and identity recognition system based on multiple sensors, and the system completes the preliminary positioning of a human body through a pyroelectric infrared sensor, and a camera is enabled to move to a range where the human body appears through a steering machine. The system collects the image information of the range through the camera, and transmits the image information to the computer. The computer completes the related calculation related with the human body detection, and controls the steering machine to drive the camera and a moving platform to track the human body. The computer enables the collected image information to be matched with background information, so as to determine the identity of a detected person. The system is mainly used for detecting whether there is a person invading an indoor environment or not, and helping an indoor mobile service robot determine a target person in service. The system mainly controls a camera steering machine holder through the pyroelectric infrared sensor so as to enable the camera steering machine holder to rotate to the range of human activity, and detect and track the human body through visual information. After the human body is detected, the system carries out the identity recognition through Adaboost and a principal component analysis method.

An information display board system especially adapted for use by travelers and tourists along an interstate highway. The display board is located at a rest stop or other location readily accessible by road travelers and displays a map of the road along which it is positioned and a listing of hotels/motels, points of interest and other lodgings in the region. ID/status indicators are provided which illuminate in one color, i.e., green, to indicate room availability and illuminate in a different color, i.e., red, to indicate room unavailability. Road alert indicators are positioned along the road map and are selectively illuminated to indicate delays or other road conditions. The illumination of the ID/status and road alert indicators are remotely changeable by hotel operators and the road authority, by directly calling a board manager. The board manager includes communication hardware in the form of a programmable computer and telephone control circuitry. A board manager receives information from the hotel operators and road authority as well as a central operator and controls the updating of the display boards via the communication hardware. Background information about the hotels and road locations can also be entered by the central operator and stored in the computer for later display to the operator.

One embodiment of the present invention provides a system for providing context-based web services for a user. During operation, the system receives a sentence as input from a user. The system performs natural language processing on the sentence to determine one or more parameters. The system retrieves data from a foreground knowledge graph containing contextual data for the user and from a background knowledge graph containing background information corresponding to the parameters. The system determines a set of arguments based on the parameters and/or data from the foreground knowledge graph and/or data from the background knowledge graph. The system then selects an action module based on results of the natural language processing and/or the set of arguments. The system passes the arguments to the action module. The action module then uses the arguments to respond to a question or interact with web services to perform an action for the user.

In a similar face retrieval system for retrieving an image photographing a face similar to a face detected from a retrieval query image from a retrieval target image group by using an image photographing a human face as the retrieval query image, whole image features as features representative of background information are extracted from each whole area of an each image of a retrieval target image group, to calculate a degree of similarity through comparison with each set of whole image features, and an image having a degree of similarity not lower than a certain value and having a lower retrieval result order from retrieval results. It is possible to efficiently retrieve the same person playing in different scenes by utilizing different features for a retrieval process and a filtering process.