7 results about "Telephone switching" patented technology

The invention provides a robot outbound task processing method and device and a related product, and relates to the technical field of voice communication. According to the method, a call process is decoupled into a user-robot-seat three-section continuous call based on software service: an outbound clue is scheduled by a queue and then is delivered to a telephone exchange platform to call a user according to a command, and the user automatically accesses a robot to complete a preset dialogue after getting through the call; and when the robot judges that the manual service is needed, the robot channel is released immediately, and the directional call to the idle seat is initiated again, so that the bridging call without hardware port limitation is realized. Dynamic creation and destruction of call legs are completed through multi-level software instructions and event awareness, the outbound rate, line switching and seat distribution can be adjusted during operation, and lateral expansion is supported to cope with concurrency surge. In the whole process, efficient processing of the outbound task and intelligent switching to manual calling are realized, and the outbound service processing efficiency and flexibility are improved.

Method, system and computer program product, the product comprising a non-transitory computer readable medium retaining instructions, which when read by a processor, cause the processor to: execute business logic applicable to first and second versions of a telephone exchange system, wherein communication with the first / second version is performed using an object of a first / second class compatible with the first / second version and not with the second / first version, and wherein the business logic is implemented using a universal object of a universal class comprising all fields and methods of the first and second classes; in response to determining to communicate with a first / second system implementing the first / second version: transform the universal object into a first / second object; and transmit the first / second object to the first / second system; wherein the processor is part of a computerized system that comprises a plurality of version-heterogenous telephone exchange systems, including the first and the second telephone exchange systems.

A telephone exchange apparatus includes an acquisition unit, an extraction unit, a specification unit, and a call control unit. In a case where an incoming call including a user ID is detected, the acquisition unit acquires event information of a user having the user ID, the event information indicating a schedule event. The extraction unit extracts location information of the user from the event information. The specification unit specifies a telephone terminal to which the user is most likely to respond among telephone terminals on a basis of the location information, the telephone terminals having been used by the user in a past. The call control unit causes the specified telephone terminal to ring.

A telephone switching apparatus (10) according to the present disclosure is provided with: a storage unit (11) for storing a registration table (11a) in which a plurality of personal telephone numbers are registered for each telephone terminal; an acquisition unit (12) for acquiring a result of authentication of a user with respect to a telephone terminal; a registration unit (13) for registering the telephone terminal and the personal telephone number of the user in the registration table (11a) in association with each other, in accordance with the acquired authentication result; and a control unit (14) for controlling outgoing / incoming calls using the personal telephone number of the user at the telephone terminal, based on the registration table (11a) in which registration has occurred.

A digital signal coding and decoding method, a digital broadcasting system, and a digital telephone exchange system are provided. The digital signal coding and decoding method includes providing a direct current signal; and providing a first direction indication signal and a second direction indication signal on the direct current signal according to each digital signal, so as to generate a plurality of coded signals. The digital signals include a plurality of low level digital signals and a plurality of high level digital signals. The first direction indication signal and the second direction indication signal are signals in opposite directions.

The embodiment of the invention provides an outbound line multi-routing method and system, a program product, equipment and a medium. The method is applied to an outbound platform configured with multiple layers of lines, and the multiple layers of lines comprise a first layer of line and a subsequent layer of line. The method comprises the following steps: taking out a first target user from a first outbound queue, and carrying out outbound on the first target user by adopting a first-layer line through a telephone exchange platform to obtain a first outbound result; if the first outbound result is outbound success, determining that the first target user is successfully called, otherwise, adding the first target user into a second outbound queue; a second target user is taken out from the second outbound queue, outbound is conducted on the second target user again through the telephone exchange platform by adopting the subsequent layer line, and a second outbound result is obtained; and if the second outbound result is outbound success, determining that the second target user is successfully called, otherwise, determining that the second target user is failed to call. According to the embodiment of the invention, different service requirements can be flexibly adapted, and multiple layers of lines are efficiently and safely routed for outbound calling.

A first gateway registers an extension number of a terminal apparatus to an extension control means. A flow control means routes an outgoing call originated from the terminal apparatus and an outgoing call addressed to the terminal apparatus between the first gateway and a second gateway. When receiving the outgoing call originated from the terminal apparatus from the first gateway, the extension control means processes the outgoing call as an outgoing call from the extension number of the terminal apparatus. In addition, when an outgoing call addressed to the extension number of the terminal apparatus is made, the extension control means transmits the outgoing call addressed to the terminal apparatus to the first gateway.