41 results about "VoIP gateway" patented technology

The invention discloses a hotel guest room multi-mode intelligent customer service interaction system based on a voice gateway, and particularly relates to the technical field of multi-mode intelligent customer service interaction.The hotel guest room multi-mode intelligent customer service interaction system comprises the steps that multi-mode signals are synchronously collected, and confidence marks are given; by dynamically quantifying a modal intervention risk caused by automatic weight-down lag, an automatic weight-down delay coefficient is constructed as a core characterization index for real-time evaluation in the system; and in combination with an abnormal rise coefficient of the computing resource, the actual impact of the low confidence coefficient mode on the computing resource in a drop-weight lagging window period can be accurately evaluated, a resource obstructive linkage imbalance risk evaluation model is constructed, and a resource obstructive linkage imbalance risk index representing the system operation health degree is output. The real-time evaluation of the potential blocking risk in the system is realized; and finally, comparing the resource obstructive chain imbalance risk index with a preset resource obstructive chain imbalance risk index threshold value, and triggering graded early warning, thereby realizing efficient frequency reduction current limiting, task stripping and main mode protection.

The invention provides an automatic call taking-over and intelligent switching method, belongs to the technical field of communication, and aims at switching a call to a mobile phone of a specified rescue worker by dialing a uniform number according to an emergency rescue elevator number posted in an elevator. The voice gateway provides a basic telephone external line access function, and the PBX provides configuration of incoming and outgoing routing and configuration of IVR voice navigation. A platform service, a voice gateway and a PBX are deployed in the same local area network environment, the voice gateway and the PBX communicate through an SIP protocol, a platform and the PBX establish long connection data communication through a WebSocket protocol, and an OAuth 2.0 protocol is adopted for authentication and authorization. By customizing a data protocol PWD Protocol, the platform can monitor a call event, and reverse control of a call is realized through an HTTP API (Hyper Text Transport Protocol Application Program Interface).

The invention discloses a FreeSwitch real-time voice monitoring and call control method and a FreeSwitch real-time voice monitoring and call control system based on WebSocket. After the voice monitoring module is dynamically loaded in the FreeSwitch, the real-time voice flow of the call channel is pushed to the voice gateway through the WebSocket according to a uidaudio command; and the gateway completes ASR identification and quality inspection rule matching, and generates a FreeSwitch executable command in real time according to a violation event or an agent manual instruction, thereby realizing closed-loop control such as millisecond-level hang-up, switching and the like. The system does not need an MRCP server, supports multi-channel concurrent monitoring, hot plugging and log tracing, is simple in deployment, low in delay and high in expansibility, and can be widely applied to call center real-time quality inspection and seat auxiliary scenes.

The invention relates to the field of embedded technology, and provides an AIBox embedded order sending control method and system for intelligent operation and maintenance, and the method comprises the steps: responding to a repair request initiated by a user through a voice gateway; the AIBox receives and preprocesses the digital voice signal, extracts audio features by using a Mel frequency cepstrum coefficient technology, and performs sequence alignment on the extracted audio features through a dynamic time warping algorithm to convert the audio features into a text; key information fields in the text are extracted through the NLP technology, and a repair work order is automatically generated and verified; and the priority is automatically distributed according to the emergency degree, an automatic distribution mechanism is introduced, the repair work order is distributed to the corresponding maintenance personnel, and the repair work order is closed and archived according to the completion feedback of the maintenance personnel. According to the invention, seamless connection between AI voice analysis and an event and repair service process is realized, an AI intelligent voice algorithm module is packaged in AIBox and is connected with a voice data interface of an intelligent operation and maintenance repair call, voice content is automatically identified, and a repair work order is generated and distributed.

The present invention provides a call processing method, apparatus, electronic device, and computer storage medium. A contact center includes multiple agent centers, each of which includes multiple primary and backup softswitch devices. Each primary softswitch device has a corresponding backup softswitch device. Operator equipment is connected to the primary softswitch device via a voice gateway in each agent center. In this solution, if any primary softswitch device fails, the customer's service does not need to be suspended. Instead, the backup softswitch device corresponding to the primary softswitch device can be directly determined to be functioning properly. If it is functioning properly, the incoming call information sent by the operator equipment via the voice gateway is connected to the backup softswitch device corresponding to the primary softswitch device so that the backup softswitch device can process the incoming call information. This method can improve the quality of the customer's current call service and prevent network capacity reduction.

The invention relates to the technical field of voice communication, and discloses a clock-buffer bidirectional linkage adjustment method and device for a voice gateway, and the method comprises the steps: obtaining a clock frequency error, and carrying out the compensation of a jitter buffer initial depth according to the clock frequency error, and obtaining a jitter buffer target depth; the jitter cache initial depth is a dynamic initial depth at the current moment determined based on a prediction model; based on the original depth of the jitter cache and the target depth of the jitter cache, determining a depth change rate corresponding to the jitter cache; and determining a dynamic gain of a clock phase-locked loop based on the depth change rate, and updating a clock signal according to the dynamic gain, thereby effectively improving the accuracy and reliability of voice playing by the voice gateway through clock-buffer bidirectional linkage adjustment.

The utility model provides a voice gateway device comprising an upper housing, and the surface of the upper housing is provided with heat radiation fins. The bottom shell is fixedly connected with the upper shell, a boss is arranged on the inner side of the bottom shell, and the upper shell and the bottom shell are fixedly connected to form a containing space; the main board is positioned in the accommodating space and is fixed on the boss; the battery is electrically connected with the main board, and the battery is fixed on the main board; the light guide part is fixed on the inner side of the bottom shell and is electrically connected with the mainboard; the antenna part is fixed on the outer side of the bottom shell and is electrically connected with the mainboard; a clamping groove is formed in the first side of the bottom shell; the second side of the bottom shell is provided with a plurality of interface holes. The voice gateway equipment is good in heat dissipation and simple to install, does not depend on an external power supply for power supply, and can ensure the continuity of voice communication under the condition of no external power supply for power supply.

This invention relates to the field of voice communication technology and discloses an intelligent call allocation system and method for voice gateways. The intelligent call allocation method for voice gateways includes: encapsulating performance data and node health into load fingerprints; generating capacity tokens and establishing a token pool in the voice gateway; using a utilization prediction model to predict utilization and a scheduling scoring model to calculate a comprehensive scheduling score; constructing a ready set based on candidate nodes; selecting the first node from the ready set for call allocation and monitoring call status; and activating a backpressure mechanism when the inbound call rate exceeds a preset multiple of the capacity token acquisition rate. This invention achieves precise capacity control and load allocation through load fingerprint generation and capacity token pooling management; improves prediction accuracy by predicting future node utilization through a utilization prediction model; and calculates a comprehensive scheduling score using an ensemble learning algorithm based on decision trees, providing an efficient, intelligent, and reliable call allocation method for enterprise voice networks.

The utility model relates to the technical field related to traffic, in particular to an expressway road network scheduling system based on a cloud platform, which is characterized in that a road condition information acquisition module acquires and transmits relevant information of expressway road conditions; the cloud platform data center is provided with a data storage and uploading interface for receiving and storing data of the road condition information acquisition module; the collaborative scheduling user side is connected with the cloud platform data center through a wired network to schedule and control the event handling module; the event handling module is used for handling an emergency event according to an instruction of the collaborative scheduling user side; the road condition information acquisition module comprises a voice gateway, an information board gateway and a license plate recognition gateway; the cloud platform data center has a built-in program and is used for processing road network sensing data uploaded by the voice gateway, the information board gateway and the license plate recognition gateway and supporting storage and processing of mass data; the expressway road network scheduling system based on the cloud platform is compact in arrangement, convenient to collaborate and high in response speed.

The present application discloses a control method for a call device, a call device and a storage medium. The present application relates to the field of voice recognition technology. If the method detects the establishment of a voice conversation, the voice data corresponding to the voice conversation is collected through the voice recognition chip. If a preset keyword is recognized in the voice data, a recording file corresponding to the voice conversation is generated. The recording file is then uploaded to a cloud server through the voice gateway, and the recognition result fed back by the cloud server is received. Finally, the processing action corresponding to the recognition result is executed. The above method collects voice data through a voice recognition chip for preliminary processing and judgment, and recognizes the recording file of the voice conversation in combination with the cloud server, thereby improving the accuracy of abnormal call recognition and reducing the processing cost of intelligent voice.

The invention relates to the technical field of elevator alarm, in particular to an elevator remote alarm method and system based on an outbound service cabinet, and the elevator remote alarm method comprises the steps: responding to an alarm operation in an elevator car, and initiating a first call to a duty room telephone through a machine room voice gateway; judging whether the first path of call is answered by a telephone in a duty room within a preset time, and initiating an outbound request to an outbound service cabinet based on a machine room voice gateway according to a judgment result; the outbound service cabinet determines an idle target outbound module from a plurality of outbound modules based on a scheduling algorithm in response to the outbound request; and controlling the target call-out module to initiate a second path of call to the mobile phone of the rescue worker through the public telephone network, and establishing a voice communication channel between the car alarm phone and the mobile phone of the rescue worker according to an answering result of the second path of call.

The invention relates to the technical field of voice gateway detection, in particular to a voice gateway device detection method and system, and the method comprises the steps: obtaining a calling number, a called number, call duration and a calling location area code of each call; acquiring the calling frequency of each call number; acquiring a calling call abnormal value of each call number according to the calling position change and the call duration of each call number; acquiring a malicious call weight between the single called number and the single calling number, and further acquiring a malicious call suspicion value of each call number; acquiring a malicious call score of each call number, and dividing the call numbers into an abnormal call number, a normal call number and a risk call number; obtaining potential risk increments of the abnormal call number, the normal call number and the risk call number; and classifying the call numbers, and detecting call numbers with malicious call behaviors. According to the invention, the call number is evaluated from multiple dimensions, and the detection precision of the malicious call behavior is improved.

This invention belongs to the field of communication noise detection and processing technology, and relates to a method and system for testing low-noise power supplies using waveforms. The method connects the power supply under test (DUT) and a voice gateway, and powers them on in real time. The voice gateway is connected to an external noise-shielded environment via its voice interface. Within this environment, the voice gateway is modulated to a periodic state of comfortable noise or a dial tone, and the sound is played. The playing sound is acquired and processed, and based on the processed sound and the sound signal waveform, the noise level of the DUT is detected in real time. This transforms uncontrollable human-induced noise into an electrical signal measurable by an oscilloscope, accurately determining whether the power supply meets requirements. In other words, by utilizing a clean environment, the unmeasurable power frequency noise on the telephone line is converted into a differential-mode signal measurable by an oscilloscope through a physical sound isolation process, providing testers with an objective experimental result.

The invention discloses an unmanned aerial vehicle remote control method based on a voice gateway, the method is applied to the voice gateway, the voice gateway is in communication connection with an interphone and an unmanned aerial vehicle, and the method comprises the following steps: receiving an encryption control instruction sent by the interphone; determining decryption parameters according to the encryption control instruction; decrypting the encryption control instruction according to the decryption parameter to generate a decryption control instruction; and generating a control signal for controlling the unmanned aerial vehicle to execute the target flight action according to the decryption control instruction. A voice control instruction of the interphone is converted into a control signal which can be recognized by the unmanned aerial vehicle through the voice gateway, so that the control flexibility and portability of the unmanned aerial vehicle in complex scenes such as fire-fighting emergency rescue and the like are remarkably improved; an interphone which is widely equipped in the fire-fighting field and has strong anti-interference capability is used as a control terminal, so that the complexity of carrying a special remote controller is avoided; meanwhile, the transmission and processing mechanism of the encryption instruction effectively guarantees the safety of signal transmission.

The present invention discloses a wireless integrated communication device for a power tunnel, including an access layer and a core layer. The access layer transmits the received signal to an external network through the core layer. The access layer is composed of a directional antenna and a wireless access device AP deployed in the tunnel. The wireless access device AP is connected to the directional antenna through a radio frequency cable. The wireless access device AP transmits the received information to an industrial switch in a tunnel monitoring box through a network cable. The industrial switch transmits the information to the core layer. The core layer includes a core switch, an application server, a voice server, a positioning server, a voice gateway, a wireless gateway and a security device. One end of the core switch is connected to the access switch in the access layer, and the other end is connected to the application server, the voice server, the positioning server, the voice gateway, the wireless gateway and the security device. The present invention can not only ensure real-time communication of personnel in the tunnel, but also facilitate the development and operation and maintenance of subsequent mobile services.

This invention relates to the field of Internet communication technology, specifically to a cross-channel adaptive circuit breaker routing method for SMS based on time decay scoring. The method includes receiving service requests, real-time sliding collection of success rates, latency, and error codes for each channel, and introducing a time decay factor for index aggregation. Based on multi-dimensional operational indicators of the channels, index decay trends, and different service types, a dynamic channel comprehensive score is calculated and generated. Three-state management is implemented for each channel according to the dynamic comprehensive score. Based on the three-state management results, requests are routed to appropriate SMS channels. The overall message flow latency is monitored, and SMS flow is blocked in a timely manner, downgrading to a voice gateway for TTS calls. This invention achieves synchronous adaptation of the sample window and decay coefficient based on channel stability, ensuring accurate Rdecay calculation and avoiding scoring lag or distortion caused by traditional static parameter configuration, thus improving the accuracy of routing decisions.

The invention relates to an audio transmission system and method, and belongs to the technical field of data processing. The configuration side is composed of a router, an AI middle station, a cloud broadcast middle station, a convergence gateway and a cloud platform; the access side is composed of a voice gateway of each child node, a broadcast end access gateway and a resource pool; a broadcasting end; wherein the client issues an audio broadcast request to each child node route based on different network types, each child node route forwards the audio broadcast request and each child node network identifier to the AI middle station, and the AI middle station issues an audio broadcast task to each child node based on the network identifier for audio broadcast. Therefore, the AI middle station can accurately issue the audio broadcasting task to the specified child node, mistaken sending or missing sending of the task is avoided, the accuracy and efficiency of the system are improved, and the broadcasting delay and the data leakage risk in the transmission process are reduced.

The invention relates to the technical field of voice processing, and discloses a task processing method and system based on a distributed voice gateway and a storage medium, and the method comprises the steps that a first main module obtains a first task sequence containing a plurality of sub-tasks according to a set processing period, reads the processing speed and the to-be-calculated load of a plurality of connected sub-modules, calculates the task load, and sends the task load to a second main module; sorting the sub-modules from large to small according to the task load to obtain a first module sequence; the first task sequence corresponds to the first module sequence, the subtasks and the submodules are matched in sequence, and the tasks are distributed after matching. Then, calculating a sub-module processing speed average value and a to-be-calculated load discrete coefficient, performing weighted calculation to obtain a period adjustment value, and if the period adjustment value exceeds a preset adjustment reference range, adjusting a processing period according to positive correlation of the period adjustment value; through the scheme, the tasks are reasonably distributed, the rhythm is flexibly adjusted, and the task processing efficiency is improved.

The embodiment of the invention provides an intelligent voice interaction method and device based on a voice gateway, and the method comprises the steps: a user builds a call connection with a voice robot through the voice gateway; the voice information of a user is obtained through the voice robot, the voice information is analyzed through a preset natural language understanding model, an analysis result is obtained, and based on the analysis result, feedback information corresponding to the analysis result is given through a preset problem processing solving model. Converting the feedback information into feedback voice information; and the voice robot sends the feedback voice information to the user through the voice gateway.

The present application relates to the field of voice gateway detection technology, and specifically to a detection method and system for a voice gateway device, the method comprising: obtaining the calling number, called number, call duration, and calling location area code of each call; obtaining the calling frequency of each call number; obtaining the calling call abnormality value of each call number based on the calling location change and call duration of each call number; obtaining the malicious call weight between a single called number and a single calling number, and then obtaining the malicious call suspicion value of each call number; obtaining the malicious call score of each call number, and then dividing the call numbers into abnormal call numbers, normal call numbers, and risky call numbers; obtaining the potential risk increment of abnormal call numbers, normal call numbers, and risky call numbers; classifying each call number and detecting call numbers with malicious call behavior. The present application evaluates call numbers from multiple dimensions, thereby improving the detection accuracy of malicious call behavior.

This invention provides a control method for a voice gateway and a voice gateway itself, comprising: acquiring an interrupt signal triggered by a slot change event in the backplane of the voice gateway; acquiring a card identifier of a voice card in a target slot based on the interrupt signal; based on the card identifier, and confirming that the card type and current power supply status of the voice card meet the conditions, powering and initializing the voice card in the target slot; performing resource allocation and port mapping processing on the power-on and initialized voice card to obtain a global port status table; adding the voice card to a load balancing list and configuring the ports on the voice card based on the global port status table to obtain an activated voice card; and processing new call requests based on the activated voice card to complete the online expansion of the voice gateway. This invention enables online expansion of the voice gateway.

The application discloses a wireless communication method, system and device of an intelligent voice gateway and a medium, the wireless communication method comprises the following steps: acquiring first audio information collected by a voice receiving end and second audio information played by a voice playing end, comparing the first audio information and the second audio information which are matched in time; if it is judged that the similarity between the first audio information and the second audio information is lower than a preset proportion, generating text information from the first audio information and pushing and displaying the text information. The application compares the audio played by the voice playing end with the user communication voice collected, and when the similarity is lower than the preset proportion, it is represented that the audio played by the voice playing end has the conditions of silence, lag or voice loss, at this time, the user communication voice collected is converted into text and displayed, so that the content of communication can be successfully conveyed, and the user experience is improved.

The application relates to the technical field of voice communication, and discloses a clock-buffer bidirectional linkage adjustment method and device for a voice gateway. The method comprises the following steps: acquiring a clock frequency error, and compensating for an initial depth of a jitter buffer according to the clock frequency error to obtain a target depth of the jitter buffer; the initial depth of the jitter buffer is a dynamic initial depth at a current moment determined based on a prediction model; a depth change rate corresponding to the jitter buffer is determined based on an original depth of the jitter buffer and the target depth of the jitter buffer; a dynamic gain of a clock phase-locked loop is determined based on the depth change rate, and a clock signal is updated according to the dynamic gain, so that the clock-buffer bidirectional linkage adjustment can effectively improve the accuracy and reliability of voice playing of the voice gateway.

The invention discloses a method for improving the efficiency of a voice customer service robot based on a large model. The method comprises the following steps: step 1, transferring a customer call to an intelligent voice robot seat through a CTI voice gateway; step 2, converting the client voice into a text through ASR; 3, word segmentation and similarity matching are carried out on the text, when industrial standard problems are similar, the corresponding pre-prepared sound recording file is selected for interactive reply, and the reply of the current time is completed; 4, identifying the intention of the client according to the text, and when the intention is clear, performing information slot filling statistics and generating reply content; when the intention is indefinite, the client intention is identified through a large easily-known model, and reply content is generated; and 5, converting the reply content into a voice reply for interactive reply, and completing the reply of the current time. According to the method, the accuracy and rapidity of reply are effectively improved, and the problem that an existing voice robot is limited to keywords and clustering and cannot exhaust all client intentions is solved.

The invention relates to the technical field of voice communication, and discloses a voice signal processing circuit, a voice gateway and a communication system, and the circuit comprises a matching module and a switching module. The matching module is used for acquiring the current working state of each digital signal processor and the corresponding connected call link; determining an idle digital signal processor according to each current working state, and determining an idle telephone interface according to each connected call link; generating a first switching signal based on the idle telephone interface and the idle digital signal processor, and transmitting the first switching signal to the switching module; and the switching module is used for conducting the corresponding idle digital signal processor with the corresponding idle telephone interface according to the first switching signal, so that the idle digital signal processor processes the voice signal of the newly accessed call. Compared with the prior art, when multiple paths of calls occur, the idle digital signal processor can be preferentially used for processing, the voice signal loss condition is reduced, and the call quality is improved.

The invention relates to the technical field of broadband equipment, and discloses 5G wireless broadband equipment with a call function, a voice gateway of the invention can better match the identity of a user with sound information, and after matching is completed, the serial number of a starting area is obtained based on the state information, position information and historical data of the user, and the starting area is started according to the serial number of the starting area. Compared with a traditional control mode, the method has the advantages that only one intelligent loudspeaker box responds to each time after correct starting, and the intelligent loudspeaker boxes are screened based on historical data of a user, so that the intelligent loudspeaker boxes are more convenient to use. And the system is more suitable for the living habit of a user and is more intelligent.

The utility model provides an intelligent heat supply customer service voice gateway, which comprises a gateway body, the gateway body is clamped with a fixing seat, and a fixing mechanism for fixing a data line is arranged at one end of the fixing seat; the fixing mechanism comprises a fixing plate, clamping plates, a convex block, a first clamping tooth, a second clamping tooth and a screw rod, one end of the fixing seat is fixedly connected with the fixing plate, the multiple clamping plates are installed on the surface of the fixing plate, and the data lines are installed in the clamping plates; the first clamping teeth and the second clamping teeth are installed on the inner bottom face and the inner side wall of the clamping plate, and the first clamping teeth and the second clamping teeth abut against the side wall of the data line. Protruding blocks are symmetrically installed at the top end of the clamping plate, and the protruding blocks are in threaded connection with the threaded rod. The intelligent heat supply customer service voice gateway provided by the utility model has the advantages that the data line is prevented from being separated, and the gateway is prevented from being broken.

To minimize an influence on a call by discarding an illegal RTP packet when a DoS attack is received in a VoIP network.SOLUTION: The VoIP gateway apparatus includes a voice frequency analysis section for performing spectrum analysis of a payload included in an RTP packet received from the VoIP network to acquire a peak frequency and a level, an illegal voice data decision section for deciding that an RTP packet received by a DoS attack is an illegal RTP packet if the peak frequency and the level analyzed and outputted by the voice frequency analysis section are outside a predetermined frequency range and a predetermined level range set in advance by a user, and a packet processing section for discarding an RTP packet decided to be an illegal RTP packet by the illegal voice data decision section and outputting a notification that the illegal RTP packet has been processed to a maintenance terminal.SELECTED DRAWING: Figure 3