111 results about "Monitoring call" patented technology

The present invention is related to the delivery of requests for emergency service initially handled by an emergency service call center to a public safety answering point. The invention additionally allows for enhancement information to be provided to a public safety answering point operator visually in connection with calls routed to that public safety answering point. This information may include caller identification, and additional information, such as information regarding the location of the caller and the nature of the emergency. Furthermore, the routing of requests for emergency service to an appropriate public safety answering point can be accomplished for requests received over a wide geographic area. In particular, requests can be appropriately routed even though they may originate from locations encompassed by different E9-1-1 tandems. The present invention is particularly well suited for use in connection with automatic collision notification and personal alarm monitoring call centers serving areas encompassed by more than one E9-1-1 tandem.

The embodiment of the invention discloses a cluster node applied to virtual cluster management, which comprises a cluster node management module, a middleware interface, a virtual machine monitor set and a virtual machine, wherein the cluster node management module is used for a user-side call management command transmitted by a cluster management node and judges the type of the call management command; the middleware interface is used for providing an interface which corresponds to the call management command for the cluster node management module so as to call virtual machine monitors in the virtual machine monitor set when the call management command is the monitoring call management command of the virtual machine monitors; and the virtual machine monitor set is used for monitoring and managing the virtual machine which is in communication linkage with the virtual machine monitors. The embodiment of the invention also provides a virtual cluster management method. Various interfaces are provided for an upper level by the middleware interface so that the upper level does not need to modify and manage different types of virtual machine monitors, thereby improving the efficiency of virtual cluster management.

The invention provides a method and a device for monitoring calls and belongs to the communication fields. The method is applied to a first terminal and comprises the steps of monitoring voice information in a call between the first terminal and a second terminal, matching the voice information with a specified keyword, and locally sending out an alarm notice if the voice information is successfully matched with the specified keyword. The device comprises a monitoring module, a matching module and a notification module. The method and the device are capable of helping a user with raising own vigilance and reducing the risk of dupery, and thus effectively helping the user to keep away from voice phishing and preventing dupery.

A method for monitoring call events for “bill-by-the-hour” professionals' activity on a wireless communication device, including a wireless telephone and a PDA device. This method detects, monitors and displays usage of each call event for a billable or non-billable call of an existing contact in the wireless communication devices' address book or database. This information is then provided to a server that contains related billing software to generate a bill for the contact.

The invention belongs to the field of mobile phone security, and discloses a method for monitoring the call record uploading of eavesdropping software X undercover. The method specifically comprises the following steps of: registering a static broadcast receiver for receiving a call end on-hook message, starting Service monitoring and recording the data traffic of each application program after call end on-hook, judging whether the data traffic of each application program is increased after the call end on-hook or not to further judge whether any application program uploading call records is executed or not, judging whether the executed application program has a user interaction interface or not to further judge whether the executed application program is a pure background program, and if the program is the pure background program and the data traffic of the application program is increased after the call end on-hook, determining that the program is a malicious program, and starting an alarming interface. By the method, whether the application program exists or not can be directly judged, and the application program can be quickly locked.

An apparatus, system and method for monitoring calls that have been forwarded to a network-based voice mail system (VMS). The VMS receives the forwarded call and sends a start of greeting signal at the beginning and an end of greeting signal at the completion of the voice message greeting to the central office switch. The switch sends an activate call monitoring data message and a call monitoring alert signal to the customer premises equipment (CPE). If the CPE is adapted for call monitoring and includes a speaker assembly, then the speaker assembly is engaged in response to the activate call monitoring data message, thereby allowing hands-free call monitoring. If the CPE does not include a speaker assembly, then the called party may activate call monitoring by lifting the handset in response to detecting a call monitoring alert from the CPE. While monitoring the call, the called party may intercept the call to speak with the calling party.

A method and system for monitoring calls being made from a cellular phone and preventing calls being made to unauthorized numbers, as defined by the owner of the cellular phone. A security challenge is issued to a cell phone user when a suspicious, previously unknown telephone number is attempted to be called. Approved / safe numbers and / or area codes are stored within the phone and / or in a subscriber's account accessible and updated via the Internet. If the user is unable to provide the correct security code in response to the challenge, the user is prevented from making the call to the particular number.

A system and method according to the present invention automates call monitoring activities to evaluate and directly improve agent-customer interactions. Rather than listening to an entire call or monitoring only a small fraction of all the calls made in the contact center, the system performs highly accurate, automated evaluations of all customer interactions. By automating the time-consuming aspect of monitoring calls, the system empowers contact center operators to address quality issues, more accurately measure, coach and reward agents, and identify business-critical trends.

This invention provides an apparatus and method for processing telephone numbers that assists telephone subscribers in reaching the desired destination when the area code is unknown or has changed. The invention can be integrated into a telephone unit, implemented as a stand-alone device connected to the subscribers telephone line (including wireless, cable-TV lines, and other modes of telecommunication), implemented as a utility on a personal computer that may or may not be connected to the Internet or to a telephone line, or implemented as part of the telephone switching system. In a preferred embodiment, the apparatus for processing telephone numbers includes an area code processor and a caller interface. The area code processor has means, which are responsive to information about the called party, for producing a list of telephone numbers. The caller interface communicates with the area code processor and a calling party; and has means for monitoring call initiation signals, means for receiving called party information such as a telephone number, and means for selecting a target telephone number from the list of telephone numbers produced by the area code processor.

A system (102) for monitoring call processing failures in a radiotelephone network (100) includes a server (140) coupled with the radiotelephone network and configured to receive call processing failure data. The system further includes a plurality (142) of clients configured to be coupled to the server on a network (144) for display and analysis of the call processing failure data. The clients may include a portable client (152, 154) for remote or wireless access to call processing failure data at the server, permitting troubleshooting and failure analysis in the field. The client computers are preferably Windows-based and provides both analog (AMPS) and digital call processing failure counts.

A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns. Shared data received by individual campaign instances is processed by the receiving campaign against one or more pre-configured business rules to determine whether to modify campaign contact records, campaign dialing patterns and or campaign dialing methods.

A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns. Shared data received by individual campaign instances is processed by the receiving campaign against one or more pre-configured business rules to determine whether to modify campaign contact records, campaign dialing patterns and or campaign dialing methods.

A tone advisor, a tone assisting system and a method of associating tones with callers. In one embodiment the method includes: (1) monitoring calls to and from a user, (2) obtaining information based on the calls and (3) categorizing a caller associated with at least one of the calls into a contact group according to the information and (4) assigning a genre of tones to the contact group.

This invention provides an apparatus and method for processing telephone numbers that assists telephone subscribers in reaching the desired destination when the area code is unknown or has changed. The invention can be integrated into a telephone unit, implemented as a stand-alone device connected to the subscriber's telephone line (including wireless, cable-TV lines, and other modes of telecommunication), implemented as a utility on a personal computer that may or may not be connected to the Internet or to a telephone line, or implemented as part of the telephone switching system. In a preferred embodiment, the apparatus for processing telephone numbers includes an area code processor and a caller interface. The area code processor has means, which are responsive to information about the called party, for producing a list of telephone numbers. The caller interface communicates with the area code processor and a calling party; and has means for monitoring call initiation signals, means for receiving called party information such as a telephone number, and means for selecting a target telephone number from the list of telephone numbers produced by the area code processor.

A system and method according to the present invention automates call monitoring activities to evaluate and directly improve agent-customer interactions. Rather than listening to an entire call or monitoring only a small fraction of all the calls made in the contact center, the system performs highly accurate, automated evaluations of all customer interactions. By automating the time-consuming aspect of monitoring calls, the system empowers contact center operators to address quality issues, more accurately measure, coach and reward agents, and identify business-critical trends.

A method of monitoring a call state over a single radio voice call continuity (SRVCC) handover, for a communication device in a wireless communication system is provided. The method includes performing, by a modem processor of the communication device, the SRVCC handover from a first type call to a second type call when an SRVCC handover command is received from a network of the wireless communication system, sending, by the modem processor, a first indication for notifying an occurrence of SRVCC handover to an application processor of the communication device, and monitoring, by the application processor, a call state of the second type maintained in the modem processor after the first indication is received.

A method and system for monitoring calls being made from a cellular phone and preventing calls being made to unauthorized numbers, as defined by the owner of the cellular phone. A security challenge is issued to a cell phone user when a suspicious, previously unknown telephone number is attempted to be called. Approved / safe numbers and / or area codes are stored within the phone and / or in a subscriber's account accessible and updated via the Internet. If the user is unable to provide the correct security code in response to the challenge, the user is prevented from making the call to the particular number.

Embodiments of the systems and methods described herein relate to covertly monitoring call audio and obtaining other communications of a source device with a target device. For example, a source, with a mobile phone configured as the source device, and working in cooperation with an agency agrees to the interception communications at the source device. A covert application provided to the source device manages configuration of the source device and covert interception of the communications. The intercepting of communications at the source device is performed covertly to protect the source in instances where the source is an undercover informant with the agency.

The invention relates to a method for monitoring call making and receiving behaviors of a driver. The method comprises the following steps that the drive state images of the driver are collected in real time; according to accumulated differential images, whether the driver prepares to make or receive a call is judged in real time; according to the drive state images, the mouth movement state of the driver is tracked, the mouth movement state features are obtained, and whether the driver is making a call or receiving a call is judged according to the mouth movement state feature; real-time videos of making or receiving a call of the driver are sent to a remote server, and an order sent by the remote server is received. According to the monitoring method, the video image processing technology is adopted, the states of the double hands and the mouth of the driver are monitored in real time to judge whether the driver makes or receives a call, and a monitoring result is more accurate.

The invention discloses a man-machine cooperation controllable intelligent voice call-out method and an intelligent call-out robot platform. A seat can be monitored and managed by adopting various means. For a simple call-out scene, only the task process can be monitored; for an call-out scene needing high manual intervention degree, management can be carried out in the modes of viewing a call text, monitoring call content and the like, and when necessary, a manual insertion mode can also be adopted to take over a conversation. Various rich management means greatly improve the application range of the voice robot so as to solve the problems that the call-out call process of an intelligent voice robot of an enterprise cannot be monitored and manual intervention is not easy to carry out at present, better user experience is brought through optimal control over the call process and content of the intelligent voice robot, the order forming rate of marketing calls is improved, and the enterprise cost is reduced.

The invention relates to a remote monitoring calling method and system. According to the calling method, the remote and real-time voice and video of the monitored person can be provided and communication can be conveniently performed in case of a general call. Multiple contact persons can be simultaneously called in case of an emergency call and one-to-many communication can be realized. Besides,various forms of supplementary notification can be implemented to ensure effective and timely guardianship of the monitored person, and the calling method is inspired by the hospital's call system. Compared with the methods and the systems in the prior art, the voice recognition technology, the video and audio coding and long-distance transmission technology and other technologies are utilized toprovide the remote and intelligent monitoring system for the elderly living alone and the long-term paralyzed patients so that the monitored person can get assistance in emergency situations and can communicate with their children and nurses at any time under the ordinary condition, and the remote monitoring calling method and system are especially suitable for home and community elder care and beneficial to alleviate the growing burden of elderly care in our country.

The present invention discloses a method which can realize the voice monitoring of next-generation network, and a system thereof. The system comprises a media gateway, a media server, and a soft switching and monitoring center. The method comprises adopting the conference communication function provided by the media server to arrange the calling terminal, the called terminal and the monitoring terminal in the same conference. The method and the system save the investment costs of the equipment, adopt the digital delay monitoring channel of the circuit domain of the original public exchange telephone network, require no additional net element equipment which is used in the bypass of the IP media, and adopt the net element of the media server of the next-generation network. The H248 protocol needs no expansion; the calling topology of the calling party and the called party needs no correction; no special monitoring calling process is needed; the original equipment of the public exchange telephone network can be fully applied in the development of the public exchange telephone network towards the next-generation network; the method and the system improve the utilization efficiency of the equipment of the net element of the next-generation network, simplify the development process, and thus enhance the investment yield.

The embodiment of the invention provides a device connectivity monitoring method and device and aims at solving the problem that the effect of the existing mode of monitoring the connectivity between devices is low. The method provided by the embodiment of the invention mainly comprises following steps of monitoring call states of devices; sending a heartbeat packet to a server by using a first heartbeat frequency when the devices are in the call states; and sending the heartbeat packet to the server by using a second heartbeat frequency if the devices are in non-call states, wherein the first heartbeat frequency is greater than the second heartbeat frequency. Compared with the prior art, the method and the device have the advantage that the efficiency of monitoring the connectivity between the devices can be improved.

A method for minimizing the number of overdials attributable to a party comprising the steps of: (1) placing a telephone call using a predictive dialer and a call list; (2) monitoring call center agents to determine call center agent availability, the call center agents conducting a telemarketing campaign for at least a first calling party; (3) monitoring the telephone call to determine when the telephone call is answered thereby resulting in an answered call; (4) assigning the answered call to a calling party, and (5) transferring the answered call for processing, wherein processing is performed by a call center agent if available and wherein processing is performed by a message player if no call center agent is available to process the answered call.

The invention provides a method and equipment for monitoring a call made via a voice over Internet protocol. In the method, a monitoring side forwards a media stream called by the VoIP of a monitored side and monitors the monitored side in a forwarding process. The method and the equipment can monitor calls without requiring the audio mixing capacity of the equipment on the monitored side and synchronous transmission of two paths of multimedia streams of the equipment on the monitored side.

The invention discloses a method, system and device for monitoring a call of intra-group subscribers by a telephone operator. The method comprises the following steps of: sending a calling request for calling the telephone operator and a called subscriber; when the telephone operator is at an off-hook state and a final response of the called subscriber is busy, sending a request for monitoring the call; and adding the telephone operator, the called subscriber and an opposite terminal subscriber which has the call with the called subscriber into a multiparty conference according to the request for monitoring the call. With the adoption of the technology of monitoring the call of intra-group subscribers by the telephone operator, when the telephone operator is at an off-hook state and a final response of the called subscriber is busy, a request for monitoring the call is sent; and the telephone operator, the called subscriber and an opposite terminal subscriber which has the call with the called subscriber are all added into a multiparty conference according to the request for monitoring the call; and the technology also can be used for controlling the telephone operator to only be capable of listening but not speaking and controlling the called subscriber and the opposite terminal subscriber to be capable of listening and speaking, so that the effect that the telephone operator monitors the call of the intra-group subscribers can be realized.

The invention discloses an interface combination method, a client, a server and a computer readable medium and relates to the technical field of a terminal. The interface combination method comprisesthe steps of monitoring call consumed time of each interface; combining interface return values of which call consumed time is smaller than or equal to a call threshold and returning a combined valueof the interface return values to the client; and returning the interface return values of which call consumed time is greater than the call threshold to the client. According to the method, the client, the server and the computer readable medium, through message push, the combined return value of the interfaces is returned, and through combination of the call consumed time threshold, the interfaces with low consumed time are returned rapidly, so the occurrence of interface combination cask effect is avoided, the interface combination call speed is further improved, the operation speed of an application is improved, and the user experience is improved continuously.

The invention discloses a telephone call monitoring method, system and device in a soft switch platform and a medium. The telephone call monitoring method in a soft switch platform comprises the following steps: creating a client object; establishing network connection between the client object and a telephone soft switch platform; monitoring a call event of a telephone call by using the client object, wherein the call event is generated by the telephone soft switching platform; and monitoring the telephone call process by the client object according to the call event. According to the invention, the call event of the telephone soft switch platform is monitored by using the created client object, and the telephone call process is monitored by using the client object according to the call event, so that the telephone call process can be monitored in real time, and the telephone call process in the soft switch platform can be monitored accurately, efficiently and in real time.