Method, system and device for monitoring call of intra-group subscribers by telephone operator

Abstract

The invention discloses a method, system and device for monitoring a call of intra-group subscribers by a telephone operator. The method comprises the following steps of: sending a calling request for calling the telephone operator and a called subscriber; when the telephone operator is at an off-hook state and a final response of the called subscriber is busy, sending a request for monitoring the call; and adding the telephone operator, the called subscriber and an opposite terminal subscriber which has the call with the called subscriber into a multiparty conference according to the request for monitoring the call. With the adoption of the technology of monitoring the call of intra-group subscribers by the telephone operator, when the telephone operator is at an off-hook state and a final response of the called subscriber is busy, a request for monitoring the call is sent; and the telephone operator, the called subscriber and an opposite terminal subscriber which has the call with the called subscriber are all added into a multiparty conference according to the request for monitoring the call; and the technology also can be used for controlling the telephone operator to only be capable of listening but not speaking and controlling the called subscriber and the opposite terminal subscriber to be capable of listening and speaking, so that the effect that the telephone operator monitors the call of the intra-group subscribers can be realized.

Description

technical field [0001] The invention relates to the communication field, in particular to a method, system and device for an operator to monitor calls of users in a group. Background technique [0002] The Centrex service can divide some users into a basic user group on the exchange of the telephone company or the telecommunication company, and provide various functions of the user-specific exchange to the user group. However, there is no actual dedicated exchange in this user group. All the hardware needed for the Centrex service is in the exchange of the telephone exchange or the telecommunications company, and the internal and external exchanges of users are concentrated in the exchange of the telephone exchange or the telecommunications company. Therefore Centrex is also known as a virtual subscriber switch. Centrex service networking is flexible, and capacity can be easily increased or decreased. It is widely used in group users such as factories and mines, colleges, ...

AI Technical Summary

Problems solved by technology

[0034] As mentioned above, in the prior art, if the user in the group is talking, the operator cannot contact the user in the group, nor can he know the content of the call of the user in the group

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