94 results about "Softphone" patented technology

The present invention is directed to systems for and methods of using dual mode handsets or softphone client for voice, sms, and data services. In one embodiment of the present invention, a mobile handset uses a SIP User Agent to register on a visiting network. The mobile handset generates SIP REGISTER messages. The SIP REGISTER messages are translated into corresponding MAP registration (or RADIUS message) and authentication commands, allowing system to contact the HPLMN HLR (or home AAA) associated with the mobile device to authenticate the mobile device and register it on a VLR of a visiting network. MAP responses (or RADIUS response) are translated to corresponding SIP commands that are forwarded to the mobile device, thereby completing the connection set up.

A method and system for creating a virtual roaming solution for a MSISDN using a softphone over an IP network. The system involves (i) implementation of a novel virtual mobile network (VMN) comprising virtual visitor location register (vVLR), virtual home location register (vHLR) and virtual multiple switching centre (vMSC) on an IP server responsible for managing IP call traffic administration, and (ii) implementation of a novel mobile to internet gateway (MIG) comprising an VoIP gateway for diverting call traffic from the mobile network to the IP network, and an IP server with vMSC functionality to translate routing information from the VMN to GSM network so as to appear to the GSM network as a traditional mobile operator. The system dynamically registers the subscriber to the IP network, and provides valid routing information to the MSC (Mobile Switching Centre) or public telephone switch to route the call over to the NGN (next generation network) operator in the IP space.

An enhanced softphone utilizes a simulated device driver as an interface with a speech recognition application, providing automatically generated transcripts of voice conversations carried over a communications network. The simulated device driver controls transmission of digitized audio from an audio control library to the speech recognition application. Digitized audio originating at the softphone is received by the audio control library as a first stream. Digitized audio terminating at the softphone is received by the audio control library as a second stream. The simulated audio device driver appends a first label to the first stream, and appends a second label to the second stream. The appended first stream and the appended second stream are transmitted to the speech recognition application for use in generating a transcript of a telephone conversation.

Upon detecting the origination of an emergency call to a public safety answering point (PSAP), an IP softphone places this call over a cellular network rather than utilizing data communication. By placing the emergency call over the cellular system, the call is automatically routed by the cellular system to the appropriate PSAP, and the cellular system also provides to the PSAP the location of the IP softphone. The IP softphone utilizes a peripheral that provides the radio frequency circuitry necessary to place the emergency call to the PSAP.

A softphone feature interface method, system, and apparatus are provided for operating a mobile communication device as a softphone to place Internet phone calls by displaying a home user interface on a touch screen with a unified view having a display interface area and a keyboard interface area, and then displaying a second user interface on the touch screen for displaying user call information in response to receiving touch input on the home user interface of the touch screen to display a list of contacts that match a contact result search entered on the search keypad or to display a contacts user interface or voicemail user interface in response to detecting a slide operation on the home user interface or to display one or more calling methods available for selection in response to detecting a call button being pressed for a minimum specified hold time.

A method of providing a single point of contact, subscription and permission based multi-media communication service, a unique tracking and incentive methodology for marketing companies, and provisions for sponsored services and advertising to the subscribers is described. A software module, referred to as the Communication Assistant (CA), is loaded into a subscriber's computer or mobile device that uses soft-phone based enhanced mnemonic command and control tools to enable easier ways of communicating with multi-media forms of communications on the Internet or the PSTN, cellular, WIFI, etc. type of networks. Subscriber affinity groups may be formed with synchronization of communications, electronic genealogy trees and database updating. Multiple marketing opportunities utilizing the ability of the computer and adjunct program rules determination can be combined with the soft-phone.

The invention discloses a softphone encryption and decryption method and device and a computer readable storage medium. The method comprises the steps of: when receiving a softphone calling instruction, acquiring a phone number corresponding to the calling instruction, and carrying out encryption on the phone number to generate a ciphertext phone number; sending the ciphertext phone number to a phone platform server, so that the phone platform server returns the ciphertext phone number to a local system server by a special network; and carrying out decryption on the ciphertext phone number bythe local system server to obtain a cleartext phone number, and sending the cleartext phone number to the phone platform server by the special network. According to the scheme, both phone number encryption and decryption for a softphone are carried out by the local system server, and a secret key does not need to be sent to the phone platform server, and thus, security is high, and the case that the secret key is intercepted in the transmitting process is avoided; and the decrypted phone number is sent to the phone platform server by the special network, so that the leakage risk is further avoided, and security of personal information of a client is ensured.

A remote agent call center is functional by providing a softphone and agent bridge that allows maintaining an open telephone line to the agent's phone with or without an incoming call being connected. Incoming calls are merged into the agent bridge to allow the agent to conference with the incoming call. The softphone provides call control to allow the agent to transfer, terminate, hold, record, or the like the active call.

A system for automatic call-transfer using a softphone, which applies the functions of a hardware telephone on a personal computer, is achieved by integrating a softphone system, a computer-telephony integration system, and a private branch exchange. This system is performed mainly in a manner of automatically fast swapping the first line and the second line of a call, when a call is transferred to an interactive voice system, for example, and this system can successfully compensate the fault that a holding noise emerges from the current telephone exchange device. When a call center operator talks with the customer, if the line needs to be transferred to a interactive voice response system but the interactive voice response system cannot pick up the line timely, this system can be used to transfer a call to avoid the customer listening the holding voice or rings of the private branch exchange.

A method is provided for executing and organizing collaborative exchange during a telephone call utilizing a user interface (UI). A telephone call is placed, such that participants are connected. Audible content transmitted and received over a network for the telephone call. A user interface, representing the telephone call itself, is provided and is configured to allow collaborative exchange among participants of the telephone call. The telephone call is placed without having to set up a meeting session to facilitate collaborative exchange or without having to set up a web conference to facilitate collaborative exchange. The telephone call is placed without having to schedule in advance to allow for collaborative exchange. The user interface provides real time collaboration tools for collaboration exchange, and the collaboration tools do not have to be set up in advance.

The invention discloses a method, a device and a system for realizing a softphone of a call center, and relates to the technical field of computers. A specific embodiment of the method comprises the following steps: receiving a softphone request; judging whether the softphone request has a current effective state or not according to stored historical softphone state data; if so, sending telephonechannel data corresponding to the current effective state to the softphone; or otherwise, forwarding the softphone request to a computer telecommunication integration, and updating the stored historical softphone state data based on an event returned by the computer telecommunication integration. According to the method, the real state and the telephone channel information of the current softphonecan be recovered under the abnormal condition based on the stored historical state of the softphone, and the problem that the softphone cannot be connected under the abnormal condition in the prior art is solved, so that the connection success rate and the system stability are improved, and the user experience of an agent is improved.

An IP telephone includes a unit that reads out own telephone number information, and a unit that notifies, to a PC, the telephone number information read out through a network, in which the PC also includes a unit that receives the notification from the IP telephone. According to the constitution, the PC and IP telephone can be cooperated dynamically with each other without presetting a telephone number etc. thereto. Further, in the case where a softphone is installed in the PC, a call directed to the softphone is transferred automatically to the IP telephone by the softphone, enabling the IP telephone to be used in substitution for a handset of the softphone.

In a TC system, there are provided a softphone and a communication system capable of automatically switching an operation mode in accordance with the environment of a system user. A module of a TC-version softphone and a module of a normal-version softphone are configured as one softphone, so that when using a TC terminal, the softphone functions as a TC-version softphone, and when using separately a PC placed on a user's desk, the softphone functions as a normal-version softphone. Further, there is provided means for monitoring and determining a state of connection or disconnection of the TC terminal used in the TC system, so that an operation mode is automatically switched for processing in accordance with the environment of a system user.

An improved system and method to provide important information either, as voice, text, picture, holographic image or video from the called party to a calling party before the called party answers a telephone. The information may be a recorded voice, text, image or video message. The called party may send a voice message, for example, and send it along with a call alerting message. The voice message may be recorded beforehand. Instead of the calling party's telephone playing a ringback signal, the recorded voice message is played or a data/bearer stream is heard. The calling party hears the voice message instead of the ringback tone normally heard when there is an incoming telephone call. If the calling and called party have telephones, such as mobile phones, IP phones, IP softphones, PDA with telephony capabilities, etc., which allow for multimedia messages such as text, images and video messages, the called party's recorded voice message may include text, images or video.

The invention discloses a method and device for a call center to automatically give a call. The method includes the following steps of S1, importing called numbers into an automatic calling program inbatches and generating a corresponding calling task; S2, generating a calling command corresponding to each called number, and sending the calling commands to a background server; and S3, enabling the background server to separately starts four threads including a real-time scheduling thread, a real-time seat information updating thread, an asynchronous call record updating thread, and an asynchronous HTTP interface response thread. The method and device can achieve automatic calling, transfers the calling to the softphone of a client, and transfers to customer service staff of the call center only when the client is indeed connected, filters out vacant numbers, answering rejection by clients, and no answer in the calling process, saves the manual calling time for the customer service staff, improves the work efficiency of customer service staff, can tracks the automatic calling process according to the event of the call center, and automatically controls the speed of automatic calling.

The invention provides a CTI (computer telecommunication integration) middleware system of a call center and a virtualization method. The CTI middleware system comprises a plurality of PBX access service modules, a plurality of softphone service modules, a load balancing service module and desktop softphone client sides, wherein the PBX access service modules receive phone services transferred to the softphone service modules and receive various control requests pushed from the softphone service modules for the phone services; the load balancing service module distributes the most underloaded softphone service modules to each desktop softphone client side in real time; the softphone service module processes various phone services logically, transfers the corresponding phone services to the corresponding desktop softphone client side, and acquires various control requests of the phone services to transfer to the corresponding PBX access service modules; the desktop softphone client sides receive the phone services from the softphone service modules and transmit the various control requests for the phone services. All-service support, dynamic using of extensions, high reliability and lower operation and maintenance cost are realized under the condition that the call center (contact center) can be continuously scaled up.

A communicating method of computer network software telephone to indoor telephone system includes connecting horn output end and microphone output end of computer sound separately to horn input end and microphone input end of communication device, utilizing interconnection conversion function of voice interface circuit in communication device to convert signal mode of computer sound to be signal mode of indoor telephone and fixed-public network and enabling to carry out signal interconnection mutual communication of computer software telephone to indoor telephone system as well as external-line public network system based on said circuit conversion function. The communication device used for realizing said method is also disclosed.