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726 results about "Hold time" patented technology

The amount of time spent in a phone queue on hold (telephone) Hold Time, by M. Ward; See also. Holding time (disambiguation) This disambiguation page lists articles associated with the title Hold time. If an internal link led you here, you may wish to change the link to point directly to the intended ...

Method and system for scheduling inbound inquiries

A method and system schedules inbound inquiries, such as inbound telephone calls, for response by agents in an order that is based in part on the forecasted outcome of the inbound inquiries. A scheduling module applies inquiry information to a model to forecast the outcome of an inbound inquiry. The forecasted outcome is used to set a priority value for ordering the inquiry. The priority value may be determined by solving a constrained optimization problem that seeks to maximize an objective function, such as maximizing an agent's productivity to produce sales or to minimize inbound call attrition. The inbound call may be placed on a virtual hold or be responded to on a real-time basis based on the inbound inquiry's priority value. A modeling module generates models that forecast inquiry outcomes based on a history and inquiry information. Statistical analysis such as regression analysis determines the model with the outcome related to the nature of the inquiry. Forecasted outcomes are based on the goal of the inbound calls and include factors such as probability an inbound caller will hang up, probability that an inbound caller will alter a business relationship based on hold time, probability that an inbound caller will make a purchase, and the relative probable reward of responding to an inbound call.
Owner:UNWIRED BROADBAND INC

Video recording system utilizing storage redundancy to transfer non-time-critical, error-intolerant data segments while transferring time-critical, error-tolerant streaming data segments at a required data transfer rate

The present invention may be regarded as a video recording system and method of transferring a non-time-critical, error-intolerant data segment stored on a disk drive, which is responsive to a set of data transfer commands generated by a host processor and which is operating in a mode optimized for transferring time-critical, error-tolerant streaming data segments stored or to be stored on the disk drive. The method includes sending a sequence of data transfer commands generated by the host processor to the disk drive to transfer a respective sequence of time-critical, error-tolerant streaming data segments at a required data transfer rate. The method further includes selectively interposing a first data transfer command into the sequence of data transfer commands, the first data transfer command initiating a first transfer of the non-time-critical, error-intolerant data segment from a first storage location. The method further includes transmitting a data transfer error signal generated by the disk drive to the host processor, the data transfer error signal having a state that indicates whether any data transfer errors have occurred with respect to the first transfer of the non-time-critical, error-intolerant data segment. The method further includes selectively interposing a second data transfer command into the sequence of data transfer commands, the second data transfer command initiating a second transfer of the non-time-critical, error-intolerant data segment from a second storage location, thereby utilizing storage redundancy to achieve an accuracy required for the non-time-critical, error-intolerant data segment while maintaining the required data transfer rate of the sequence of time-critical, error-tolerant data segments.
Owner:KEEN PERSONAL MEDIA +1

Low-power band-gap reference and temperature sensor circuit

A combined low-voltage, low-power band-gap reference and temperature sensor circuit is provided for providing a band-gap reference parameter and for sensing the temperature of a chip, such as an eDRAM memory unit or CPU chip, using the band-gap reference parameter. The combined sensor circuit is insensitive to supply voltage and a variation in the chip temperature. The power consumption of both circuits, i.e., the band-gap reference and the temperature sensor circuits, encompassing the combined sensor circuit is less than one μW. The combined sensor circuit can be used to monitor local or global chip temperature. The result can be used to (1) regulate DRAM array refresh cycle time, e.g., the higher the temperature, the shorter the refresh cycle time, (2) to activate an on-chip or off-chip cooling or heating device to regulate the chip temperature, (3) to adjust internally generated voltage level, and (4) to adjust the CPU (or microprocessor) clock rate, i.e., frequency, so that the chip will not overheat. The combined band-gap reference and temperature sensor circuit of the present invention can be implemented within battery-operated devices having at least one memory unit. The low-power circuits of the sensor circuit extend battery lifetime and data retention time of the cells of the at least one memory unit.
Owner:GLOBALFOUNDRIES INC

Vacuum-sealing-type flexible-film primary battery and method of manufacturing the same

Provided are a vacuum-sealing-type flexible-film primary battery and a method of manufacturing the same. The primary battery includes a battery assembly comprising a positive electrode plate including a positive electrode collector having a first conductive carbon layer disposed on a surface-treated inner surface of a first pouch and a positive electrode layer disposed on the first conductive carbon layer of the positive electrode collector, a negative electrode plate including a negative electrode collector having a second conductive carbon layer disposed on a surface-treated inner surface of a second pouch and a negative electrode layer disposed on the second conductive carbon layer of the negative electrode collector, and an adhesion/post-injection polymer electrolyte layer interposed between the positive electrode plate and the negative electrode plate, wherein the battery assembly is completely sealed. The flexible-film primary battery may employ the pouch as a collector film to improve flexibility. Also, the flexible-film primary battery may be completely sealed using the pouch to improve a retention period and cell performance. Furthermore, the flexible-film primary battery may be manufactured using a screen printing technique, thereby facilitating a roll-to-roll sequential process.
Owner:ELECTRONICS & TELECOMM RES INST
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