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System and method for managing virtual servers

A management capability is provided for a virtual computing platform. In one example, this platform allows interconnected physical resources such as processors, memory, network interfaces and storage interfaces to be abstracted and mapped to virtual resources (e.g., virtual mainframes, virtual partitions). Virtual resources contained in a virtual partition can be assembled into virtual servers that execute a guest operating system (e.g., Linux). In one example, the abstraction is unique in that any resource is available to any virtual server regardless of the physical boundaries that separate the resources. For example, any number of physical processors or any amount of physical memory can be used by a virtual server even if these resources span different nodes. A virtual computing platform is provided that allows for the creation, deletion, modification, control (e.g., start, stop, suspend, resume) and status (i.e., events) of the virtual servers which execute on the virtual computing platform and the management capability provides controls for these functions. In a particular example, such a platform allows the number and type of virtual resources consumed by a virtual server to be scaled up or down when the virtual server is running. For instance, an administrator may scale a virtual server manually or may define one or more policies that automatically scale a virtual server. Further, using the management API, a virtual server can monitor itself and can scale itself up or down depending on its need for processing, memory and I / O resources. For example, a virtual server may monitor its CPU utilization and invoke controls through the management API to allocate a new processor for itself when its utilization exceeds a specific threshold. Conversely, a virtual server may scale down its processor count when its utilization falls. Policies can be used to execute one or more management controls. More specifically, a management capability is provided that allows policies to be defined using management object's properties, events and / or method results. A management policy may also incorporate external data (e.g., an external event) in its definition. A policy may be triggered, causing the management server or other computing entity to execute an action. An action may utilize one or more management controls. In addition, an action may access external capabilities such as sending notification e-mail or sending a text message to a telephone paging system. Further, management capability controls may be executed using a discrete transaction referred to as a “job.” A series of management controls may be assembled into a job using one or management interfaces. Errors that occur when a job is executed may cause the job to be rolled back, allowing affected virtual servers to return to their original state.
Owner:ORACLE INT CORP

Method and system for scheduling inbound inquiries

A method and system schedules inbound inquiries, such as inbound telephone calls, for response by agents in an order that is based in part on the forecasted outcome of the inbound inquiries. A scheduling module applies inquiry information to a model to forecast the outcome of an inbound inquiry. The forecasted outcome is used to set a priority value for ordering the inquiry. The priority value may be determined by solving a constrained optimization problem that seeks to maximize an objective function, such as maximizing an agent's productivity to produce sales or to minimize inbound call attrition. The inbound call may be placed on a virtual hold or be responded to on a real-time basis based on the inbound inquiry's priority value. A modeling module generates models that forecast inquiry outcomes based on a history and inquiry information. Statistical analysis such as regression analysis determines the model with the outcome related to the nature of the inquiry. Forecasted outcomes are based on the goal of the inbound calls and include factors such as probability an inbound caller will hang up, probability that an inbound caller will alter a business relationship based on hold time, probability that an inbound caller will make a purchase, and the relative probable reward of responding to an inbound call.
Owner:UNWIRED BROADBAND INC

Method and system for providing session pools for high performance web browser and server communications

A client system utilizes a standard browser component and a transaction protocol gateway (TPG) component that operatively couples to the standard browser component. The browser component initiates the utilization of new session connections and reuse of existing session connections through the use of session pools as a function of the coding of the universal resource locators (URLs) contained in each issued request. The gateway component builds a plurality of session pool table structures at client system startup that define an initial number of pre-established persistent session connections for enabling communication with a number of server systems. Each browser URL is passed to the TPG component that examines a context field within the URL. If the context field has been set to a predetermined value, the TPG component in lieu of opening a new session connection to the designated server system, obtains a pre-established session connection from a session pool. Then the TPG component moves an entry corresponding to the session connection information to the PST component for enabling the browser component to communicate with a particular server system over the pre-established persistent session connection.
Owner:BULL HN INFORMATION SYST INC
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