74 results about "Call tracing" patented technology

A location system is disclosed for commercial wireless telecommunication infrastructures. The system is an end-to-end solution having one or more location centers for outputting requested locations of commercially available handsets or mobile stations (MS) based on, e.g., CDMA, AMPS, NAMPS or TDMA communication standards, for processing both local MS location requests and more global MS location requests via, e.g., Internet communication between a distributed network of location centers. The system uses a plurality of MS locating technologies including those based on: (1) two-way TOA and TDOA; (2) pattern recognition; (3) distributed antenna provisioning; and (4) supplemental information from various types of very low cost non-infrastructure base stations for communicating via a typical commercial wireless base station infrastructure or a public telephone switching network. Accordingly, the traditional MS location difficulties, such as multipath, poor location accuracy and poor coverage are alleviated via such technologies in combination with strategies for: (a) automatically adapting and calibrating system performance according to environmental and geographical changes; (b) automatically capturing location signal data for continual enhancement of a self-maintaining historical data base retaining predictive location signal data; (c) evaluating MS locations according to both heuristics and constraints related to, e.g., terrain, MS velocity and MS path extrapolation from tracking and (d) adjusting likely MS locations adaptively and statistically so that the system becomes progressively more comprehensive and accurate. Further, the system can be modularly configured for use in location signaling environments ranging from urban, dense urban, suburban, rural, mountain to low traffic or isolated roadways. Accordingly, the system is useful for 911 emergency calls, tracking, routing, people and animal location including applications for confinement to and exclusion from certain areas.

A system for wirelessly locating mobile station/units (MS) and using resulting location determinations for providing a product or service is disclosed. The system is useful for routing an MS user to a plurality of desired locations, alerting an MS user to a nearby desired product or service based on satisfaction of user criteria, and providing enhanced security and 911 response. In one embodiment, the system responds to MS location requests via, e.g., Internet communication between a distributed network of location processing sites. A plurality of locating technologies including those based on: (1) TDOA; (2) pattern recognition; (3) timing advance; (5) GPS and network assisted GPS, (6) angle of arrival, (7) super resolution enhancements, and (8) supplemental information from low cost base stations can be activated, in various combinations, by system embodiments. MS location difficulties resulting from poor location accuracy/reliability and/or poor coverage are alleviated via such technologies in combination with automatically adapting and calibrating system performance according to environmental and geographical changes so that the system becomes progressively more comprehensive and accurate. Further, the system can be modularly configured for use in location signaling environments ranging from urban, dense urban, suburban, rural, mountain to low traffic or isolated roadways. Accordingly, the system is useful for 911 emergency calls, tracking, routing, people and animal location including applications for confinement to and exclusion from certain areas.

A method is provided for subscriber-related call log information for a plurality of distributed services from a remotely accessible consolidating server. The distributed services include at least a plain old telephone service, a wireless service, and a long distance telephone service. The call log information for the plurality of services is received in the consolidating server from a network. The call log information may be stored in the server as a consolidated list sorted by at least one of name of a remote party, remote party telephone number, time of call, remote party mailing address, remote party e-mail address, and/or a remote number identifier. The consolidated list is communicated to a remote location responsive to a subscriber request. Such a remote location can be a general purpose computing device equipped with a web browser, an Internet-enabled phone, or a similar device. A transfer-hub may store the call log information. The transfer-hub may be Blued-enabled to communication with other devices for a Personal Local Area Network of a subscriber.

A method and apparatus are provided for processing a call within an automatic contact distributor between a caller of the call and the automatic contact distributor. The method includes the steps of assigning a call identifier to the call when it arrives at the automatic contact distributor and transferring a call registration message from a resource of the automatic contact distributor to a tracking server of the automatic call distributor to register a presence of the call at the resource using the assigned call identifier.

Methods and systems for capturing and tracking call information relating to a call from a user to a merchant are provided. According to one embodiment of the disclosed subject matter, a request for a call to a merchant from a user on a device is received and a data connection is initiated with a call analytics platform over which user information is sent from the device to the platform. A unique number allowing the device to call the platform is then passed back to the device. The device calls the platform, call context data is captured, and the call is processed to the merchant. Information relating to the user and merchant call is tracked and logged.

Disclosed is a method allowing the automatic discovery of application component dependencies by tracing application calls to dependant resources. The call tracing is embedded dynamically in an application at runtime using Common Intermediate Language (“CIL”) code instrumentation at compile time or runtime. Such a method reads an instrumentation configuration file to determine an address extraction code portion that is to be instrumented to an application method code, locates the CIL method body for the application method that is to be instrumented, instruments the application method by inserting the address extraction code portion into the appropriate .NET Application or .NET library at either compile time or at run time, extracts the address of one or more external service providers from the designated .NET library methods responsible for communication during execution of the application method that was instrumented, publishes any newly discovered dependencies to a management system in the form of the discovery event, and causes the management system to build an application dependency map based on the resource address information obtained.

Information pertaining to selected events occurring during an information assistance call is recorded in a database. The database is maintained by a device in the information/call center referred to as a call tracker. For example, with respect to a given call, a record may be generated in the database when the call is received, which servers and/or applications interact with the user during the call, which services are provided to the user, etc. Upon the occurrence of a selected event during a call, an “event message” conveying information about the event is generated and transmitted to the call tracker. The event message comprises an identifier associated with the call and one or more values indicating a type of event that has occurred with respect to the call. The call tracker stores information from the event message in the database. The information stored in the database is accessible to various devices and applications within the information/call center—for example, in response to a query as to the current status of a particular call.

Several testing methods and apparatus for wireless communications, such as a cellular telephone communications, are described. One method for use in troubleshooting a problematic call in a wireless communication system by a computer test station includes the steps of receiving a telephone call from a wireless telephone unit while the wireless telephone unit is simultaneously connected in a call; receiving, during the telephone call, first information which identifies the wireless telephone unit and second information which identifies a wireless switch utilized in the call; sending, during the telephone call, a trace command having the caller ID information to an address associated with the wireless switch; and receiving, in response to sending the trace command, call trace information including information that identifies a plurality of devices of the wireless switch utilized in the call. In response, the computer test station delivers a message that includes this device information to, for example, the wireless telephone unit or a system maintenance computer for appropriate handling.

A system for testing and monitoring the operation of telephone systems uses a call trace method for capturing messages associated with a phone call. The system can provide an indication as to the time a particular triggering signaling message (e.g., IAM or RLC message) was detected on a link. The present system assembles SS7 signaling messages in real-time. Time stamps are employed in triggers to identify past messages stored in a buffer that are related to the phone call. The instant method of call tracing modifies traditional trigger broadcast transmit-and-receive methods and adds an inter-element manager trigger broadcast capability

Methods and systems for capturing and tracking call information relating to a call from a user to a merchant are provided. According to one embodiment of the disclosed subject matter, a request for a call to a merchant from a user on a device is received and a data connection is initiated with a call analytics platform over which user information is sent from the device to the platform. A unique number allowing the device to call the platform is then passed back to the device. The device calls the platform, call context data is captured, and the call is processed to the merchant. Information relating to the user and merchant call is tracked and logged.

A system is used with advertisements or merchant listings that include promotional phone numbers associated with particular merchants. The system includes a database of associations between phone numbers for the particular merchants and their promotional phone numbers. A call tracker is provided that includes a telephone interface that receives calls directed to multiple phone numbers and identifies a phone number called and a calling phone number for the received calls. As the phone number called is one of the promotional numbers, for received calls, the call tracker uses the database to select the merchant phone number associated with the phone number called and routes the call to the selected merchant phone number. The call tracker also adds data identifying the call, including data identifying the time and date of the call, the calling phone number, the phone number called and the merchant phone number to a call log.

Systems and methods for call measurement services. The system is operatively coupled to a first communication network and includes an advertisement module operatively coupleable to the first communication network, and configured to generate an advertisement; an address database storing a plurality of sets of call tracking addresses wherein each set corresponds to an advertiser of a plurality of advertisers. The system also includes a call tracking address selection module configured to determine a call tracking address.

A method, apparatus and computer readable medium having stored thereon computer-executable instructions to facilitate a Universal Mobile Telecommunication System (UMTS) mobile call using a call trace session. The method includes the operations of comparing a plurality of interface captures for lub and lur interfaces to determine whether signaling and user plane messages have a same uplink scrambling code; and combining, automatically, the signaling and user plane messages from different soft handover legs that have the same uplink scrambling code, as determined by said comparing, to yield a composite call trace feature.

A plurality of data packets is received from a wireless communication system. At least one of SIP signaling messages and S1-AP signaling messages associated with calls being made or attempted in the wireless communication system are analyzed for a specified time period to identify one or more dropped calls. At least one of SIP signaling error codes and S1-AP signaling cause codes associated with the identified dropped calls are analyzed to identify one or more call drop reasons. An ASI data set is generated based on the analysis of the at least one of the SIP signaling messages and the S1-AP signaling messages and based on the analysis of the at least one of the SIP signaling error codes and the S1-AP signaling cause codes.

A system for collecting caller information comprises an interexchange switch adapted to extract caller information associated with a call directed to a telephone number, the interexchange switch further adapted to forward caller information to a server manager, the server manager adapted to forward caller information to a server. The server stores the caller information and parses campaign information from the caller information. The system accumulates the campaign information and forwards the campaign information over the Internet. The server manager may be adapted to execute a script. The script may include executing an option selected from the group consisting of: recording the call, activating voicemail, recording a lost lead capture, requesting the caller's name, and forwarding the call.

The method can make the media gateway to trace users' calling based on users' numbers. In the invention, the soft switch equipment adds the users' number of the calling into the call signaling sent to the media gateway; the media gateway records the corresponding relation between the users' number and the end point of the call; when receiving the tracing instruction, the media gateway finds the corresponding end point from the corresponding relation of users' number, and traces the end point; when outputting the tracing result, according to the end point ID in the tracing result the media gateway find the corresponding users' number and outputs the users' number and the tracing result together.

The invention discloses a core network multiple interfaces signal flow connection method. In a process of signal flow connection, signal flow connection information which includes connection keywords and signal flow identifications need to be stored, and corresponding call tracing identifications can be inquired according to a KEY value when the connection is processed. The core network multiple interfaces signal flow connection method comprises a connection mode of an IU interface and a circuit domain Mc, a connection mode of the IU interface and a pocket domain Gn interface and a connection mode of an IU interface flow and a C/D/E interface flow. The core network multiple interfaces signal flow connection method takes index error (IE) of the information as a key parameter and connects different flows into a same flow.

A system for monitoring quality of calls in a network. A server receives information concerning calls which begin or end in a network and at the same time receives measurements of a quality parameter such as bandwidth. This measurement data is provided by a probe, so that the server is able to correlate calls which are placed through the network with the quality of service in the network at that time. When the quality falls below a desired level, the server notifies the customer or the network operator so that appropriate action may be taken.

According to the invention, it provides a Network Element (NE) acting as an originating NE for End-to-End (E2E) Circuit Service (CS) call tracing functionality, the NE comprising: a receiver configured to receive a trace activation message which contains trace control and configuration parameters, wherein the trace control and configuration parameters include at least a Trace Reference, a start triggering event, a stop triggering event, an E2E call tracing option and an address of a Trace Collection Entity; a storage device configured to store the trace control and configuration parameters received by the receiver; a trace data reporter configured to start a trace session with the Trace Reference, to start a Trace Recording Session with a Trace Recording Session Reference when the start triggering event occurs, and to record and output trace data according to the stored trace control and configuration parameters; and a sender configured to detect that the E2E call tracing option is included in the trace activation message, and to include/send a trace extension field in a protocol signaling message towards a next NE, wherein the trace extension field includes at least the Trace Reference, the Trace Recording Session Reference, and the address of the Trace Collection Entity, wherein the trace data reporter is further configured to stop the Trace Recording Session when the stop triggering event occurs. Also, the present invention provides an NE acting as an intermediate NE and an NE acting as a terminated NE both for the E2E CS call tracing functionality.