2 results about "Call blocking" patented technology

Solutions for temporary emergency call-back allowance over wireless networks improve public safety. A user equipment (UE), associated with a suspended post-paid subscriber account, places an emergency call, such as e911 or e112, over a wireless network (e.g., cellular), and the network flags the subscriber account associated with the UE as permitted to receive incoming calls for some time period, such as 5 to 30 minutes. This permits the UE to receive calls from the public safety answering point (PSAP), in the event that the call is prematurely disconnected, or the PSAP has a need to call the UE back to obtain additional information. In some examples, the UE suspends call blocking, in order to preclude the possibility of inadvertently blocking an incoming call from the PSAP. In some examples, the network sends a call-back policy to the UE identifying the duration of suspending call blocking and / or receiving incoming calls.

This invention relates to the field of call center technology, specifically to a method for intelligent scheduling of group calls in call centers. The method includes: acquiring a pool of student data to be called and extracting multi-dimensional features to obtain student feature data; generating multiple student groups with different outbound call priorities based on the student feature data; dynamically generating a set of time windows for outbound calls on the current day based on the current timestamp and preset call blocking rules for the education and training industry; calculating the real-time connection probability value of each student at the current moment by combining the student groups and the time window set, and calculating the expected conversion value score based on the real-time connection probability value; calculating the agent capability score based on the real-time status data of the agent team; dynamically generating a group call task queue based on the conversion value score of each student in the student groups, and allocating the outbound call tasks in the group call task queue to matching agent terminals based on the agent capability score. This method can improve the outbound call conversion rate and operational compliance in the education and training industry.