372 results about "Root cause analysis" patented technology

In one aspect, it is realized that changes in routing configuration (and therefore network topology) may have an effect on how data is forwarded in a communication network. More particularly, it is realized the changes in the control plane have a statistical effect on information tracked in the data plane, and this relation may be used by a network manager in monitoring the network and determining a control plane cause of a data plane forwarding effect. For instance, a change in BGP routing information (control plane information) may affect the data forwarded by a router based on the changed BGP routing information (e.g., next hop data may be forwarded to a different BGP router attached to another physical port). A system and method are provided that correlate control plane and data plane information to support root cause analysis functions.

A network appliance for monitoring, diagnosing and documenting problems among a plurality of devices and processes (objects) coupled to a computer network utilizes periodic polling and collection of object-generated trap data to monitor the status of objects on the computer network. The status of a multitude of objects is maintained in memory utilizing virtual state machines which contain a small amount of persistent data but which are modeled after one of a plurality of finite state machines. The memory further maintains dependency data related to each object which identifies parent / child relationships with other objects at the same or different layers of the OSI network protocol model. A decision engine verifies through on-demand polling that a device is down. A root cause analysis module utilizes status and dependency data to locate the highest object in the parent / child relationship tree that is affected to determine the root cause of a problem. Once a problem has been verified, a “case” is opened and notification alerts may be sent out to one or more devices. A user interface allows all objects within the network to be displayed with their respective status and their respective parent / child dependency objects in various formats.

A Managed Site (10), a logical network entity, is composed of a number of Sub Sites (20) in a one to many relationship. A Sub Site (20) is a logical component, which is composed of a number of Engines (30). Nodes (40) similarly relates to their Engine (30) in a many to one relationship. A Node (40) is a collection of Managed Elements (ME's) (50) (while being an ME (50) itself), which represent network state information. The subsite (20) consists of the engine (30) connected to server nodes (40). One or more clients (110) are connected to the management engine (30) and access management engine (30) information relating to managed elements (50) including nodes (40). The connected manager engines may communicate with one another so that, for example, in the event of a failure, one of the manager engines remaining on line commences monitoring of manage elements assigned to the failed manager engine. Upon accessing the manager engine (30), the client interface displays relationships among managed elements (50) using meaningful connectors and tree-like structures. In addition to basic managed element state monitoring functionality, the manager engine (30) provides a variety of automated tasks ensuring the health of the network and optimal failure correction in the event of a problem. For example, the manager engine (30) performs root cause analysis utilizing an algorithm tracing through manged element (50) relationships and indicating the source of the failure.