The present invention discloses a network household electrical appliance failure feedback
system, including: some network household electrical appliances with network household electrical appliance identifier ID, which can generate failure codes and give off them according to
failure type when occurring failure; household network
bus; main controller, receiving failure code from the network household electrical appliance by household network
bus as well as obtaining failure equipment identifier ID, and generating failure information with the failure codes as well as failure equipment ID and transmitting; household gateway; outer
public network; digital household
server, for receiving network household electrical appliance equipment failure information
package transmitted by the household gateway through the
public network, and obtaining after service manufacturer correlative to the network household electrical appliance according to the failure equipment ID, then transmitting the failure information
package to the after service
server; some manufacture after service
server receive the network household
electrical failure information
package distributed by the digital household server, and confirm failure equipment user as well as failure name, then to process based on this. The failure feedback
system is convenient to implement more logical
failure management.