Network trouble feedback system for household electrical appliance

Abstract

The present invention discloses a network household electrical appliance failure feedback system, including: some network household electrical appliances with network household electrical appliance identifier ID, which can generate failure codes and give off them according to failure type when occurring failure; household network bus; main controller, receiving failure code from the network household electrical appliance by household network bus as well as obtaining failure equipment identifier ID, and generating failure information with the failure codes as well as failure equipment ID and transmitting; household gateway; outer public network; digital household server, for receiving network household electrical appliance equipment failure information package transmitted by the household gateway through the public network, and obtaining after service manufacturer correlative to the network household electrical appliance according to the failure equipment ID, then transmitting the failure information package to the after service server; some manufacture after service server receive the network household electrical failure information package distributed by the digital household server, and confirm failure equipment user as well as failure name, then to process based on this. The failure feedback system is convenient to implement more logical failure management.

Description

technical field [0001] The invention relates to the network home appliance technology, in particular to a network home appliance fault feedback system. Background technique [0002] Under the existing technology, most household appliances exist as a single device. When a home appliance fails, manufacturers and users cannot timely and intuitively understand the failure information of the equipment, which causes a waste of personnel and funds for maintenance. [0003] At present, the networking of scattered home appliances has become the development direction of home appliances. Compared with ordinary household appliances, the main difference of network home appliances is that they have a communication module, which can carry out remote communication through the network, and then realize the remote control of home appliances. Utilizing the above characteristics of network home appliances, realizing remote diagnosis of home appliances and automatic remote fault feedback of hom...

AI Technical Summary

Problems solved by technology

[0005] Although the above-mentioned remote maintenance system for network home appliances can solve the problem of remote fault feedback of home appliances, the system needs to set up a unified home server for all home appliances in the family, so as to send the fault information generated by each home appliance in a family to the remote end. However, there may be network home appliances produced by different manufacturers in the same family. It is required to use a home server to collect and send the fault information of all home appliances, and the software and hardware compatibility of each home appliance must be resolved first.

Moreover, the remote central server needs to provide fault models of network home appliances of various manufacturers, and these information is not necessarily willing to be disclosed by various manufacturers, and it is also difficult to update relevant fault information on the central server in a timely manner.

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