The embodiment of the invention relates to the technical field of
artificial intelligence, and provides a transfer transaction failure compensation method and device, and the method comprises the steps: responding to a transfer transaction failure
record, obtaining a
transaction log, extracting a transaction
feature vector according to the
transaction log, inputting the transaction
feature vector into a first classification model, and obtaining a first transaction
failure type; if the first transaction
failure type belongs to the preset classification set,
processing according to a preset compensation mechanism; if not, using the word vector model to perform
word meaning feature vector extraction and inputting the
word meaning feature vector into a second classification model to obtain a second transaction
failure type; if the second transaction failure type belongs to the preset classification set,
processing according to a preset compensation mechanism; and if not, generating error information and sending the error information to operation and maintenance personnel. Through the embodiment of the invention, the transaction failure type identification accuracy can be improved, so that the transfer failure
processing efficiency is improved, and the manual intervention cost is reduced.