217 results about "Unified messaging" patented technology

An Internet directory system and method that is based on user telephone number addressing. The system includes an interactive white and yellow pages directory that is based on telephone numbers. Thus, a user's telephone number is a unique identifier used to key other information within the directory. The telephone number may also be used as the primary component of an email address, domain name, or web site URL for the user. The use of a telephone number as the primary component of an e-mail address or domain name greatly simplifies the process of locating a user. E-mail addresses and domain names may be readily found using standard telephone information services, such as "411", as well as other telephone-based methods for obtaining telephone directory information. This Internet directory system and method brings all communication methods and directory services together using one searchable key, a user's telephone number. The directory entry page may be created, edited and updated by the subscriber using simple html editing or using a voice telephone call or via fax, without the use of a personal computer. Thus, the present invention provides an open directory model wherein the end users construct the directory, and the directory is "living", i.e., dynamically changeable and updateable. The power of the directory is thus placed in the users' hands. The telephone based Internet directory system of the present invention also provides addressing for unified messaging as well as locality in addressing.

An email system for mobile devices, such as cellular phones and PDAs, is disclosed which allows email messages to be played back on the mobile device as voice messages on demand by way of a media player, thus eliminating the need for a unified messaging system. Email messages are received by the mobile device in a known manner. In accordance with an important aspect of the invention, the email messages are identified by the mobile device as they are received. After the message is identified, the mobile device sends the email message in text format to a server for conversion to speech or voice format. After the message is converted to speech format, the server sends the messages back to the user's mobile device and notifies the user of the email message and then plays the message back to the user through a media player upon demand.

A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System (UMS) having a Session Border Controller (SBC) to receive a Session Initiation Protocol Uniform Resource Identifier (SIP URI), detect from a host portion of the SIP URI that the SIP URI is associated with a failover communication session, update a user portion of the SIP URI to indicate a failure disposition, and route the updated SIP URI to a call agent of the UMS. Additional embodiments are disclosed.

A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification architecture enables use of multiple instances of a notification process, each configured for receiving notification messages for respective subscribers from messaging sources according to a prescribed open protocol such as Internet Protocol. Each notification process accesses subscriber profile information from an open protocol-based subscriber directory based on the received notification messages. Each notification process determines, for each received notification message, the subscriber's notification preference based on the accessed profile information, and selectively outputs a notification delivery message according to a prescribed open protocol to at least one notification delivery process within the notification architecture based on the subscriber's notification preference. Each notification process may have access via the prescribed open protocol to multiple notification delivery processes, each configured for outputting a notification to a subscriber's notification device according to a corresponding device protocol. Multiple instances of each type of notification delivery process may also be utilized for increased capacity. Hence, subscribers may be notified of events according to their respective preferences, including subscriber device type, or time of notification. Moreover, the notification architecture can be scaled without adversely affecting any existing instances of the notification process or the notification delivery processes.

A unified messaging system, method and user interface is provided for a handheld mobile communication device. The method may include the following steps: (a) providing a unified event listing display comprising: a plurality of summary descriptors, each summary descriptor having one or more information elements to identify the event associated with the summary descriptor; (b) selecting one of the plurality of summary descriptors; (c) displaying a voice mail interface associated with the selected summary descriptor, wherein a plurality of voice mail actions are displayed on the interface; (d) selecting one of the plurality of voice mail actions; (e) communicating a voice mail command associated with the selected voice mail action to a unified messaging server via a wireless data communication network; (f) receiving the voice mail command at the unified messaging server; (g) executing an action associated with the received voice mail command at the unified messaging server; (h) establishing a circuit-switched communication connection to the mobile device from a PBX system associated with the unified messaging server; and (i) performing an action corresponding to the received voice mail command through the established circuit-switched communication connection.

A multiservice network for delivering enhanced communication services to customer devices attached to either the PSTN, such as telephones and fax machines, or devices attached to the Internet or private data networks, such as PCs or other IP devices, is presented. Enhanced services include IP-based faxing, IP-based telephony, IP-based conferencing, Internet call waiting, messaging services, such as unified messaging, and other advanced services such as find-me-follow-me, and desktop telephony. The multiservice network may be managed by a configuration manager for Internet telephony (COMIT).

Systems and methods for providing advanced unified messaging are described. The subscriber specifies preferences based on message type, access device type, the subscriber's schedule, and other information. A message server utilizes this information to extract keywords and develop abstracts of particular messages. Subsequently, when the subscriber requests access to a message, the message server has the capability of tailoring delivery of messages to the subscriber on a specific access device.

The invention provides a system for providing services of an event-driven service-oriented internet of things and a working method of the system. The system is composed of a plurality of parts of an internet of things service system, an access agent, a unified message distribution network based on a publish-subscribe mechanism, a complex event processing engine, a resource descriptive model base and a sensor system. The system and the working method solve the problems that an existing system for providing the services of the internet of things can not process large-scale sensing information in a distributed mode, events in a physical world can not be processed, effective cross-business-domain and cross-organization coordination is difficult to achieve by different enterprise business processes. According to the system, sensing information is effectively distributed in the open and distributed computing environment, various pieces of sensing information can be conveniently and quickly distributed as required among different internet of things heterogeneous service systems, event-driven cross-business-domain and cross-organization service dynamic coordination is achieved, time, space and control flow uncoupled network services are provided, and quick response to change of the physical world can be flexibly and dynamically achieved in real time.

A system and method for providing multi-modal messaging for a wireless communication system. A wireless terminal is connected to a wireless access network, wherein the wireless terminal is capable of generating a voice request. A multi-modal message server is connected to the wireless access network for receiving the voice request generated by a user of the remote terminal. A voice recognition application is operable to identify words contained in the voice request. A response generation application uses the identified words to generate a response to the voice request. A unified messaging application is operable to interpret the response and generate a first and second response that is based on the contents of the response generated by the response generation application. The first and second responses are then transmitted to the wireless terminal in different communication formats.

A system and/or methodology that unifies a telephonic communication component and/or system with a data (e.g., messaging) server component and/or system. The system can facilitate telephonically accessing rich information in the server (e.g., messaging server). This rich information can include email content, calendar content, contacts information, or the like. Moreover, with access to an application programming interface, the invention can add functionality to initiate email communications as well as to accept or cancel meetings. Furthermore, the invention can synchronize messages of disparate formats. By way of example a user can set an “Out of Office” (OOF) status on both an email systems and telephone voicemail system from one location in one action. In another aspect, it will be appreciated that any message or data component can be analyzed, transformed, matched and/or communicated from one system to another (e.g., server to telephone) in accordance with the subject invention.

A unified messaging system is configured for encrypting messages. The calling party is prompted to encrypt the unified message, for example as part of an extended options menu. The unified messaging system encrypts the unified message based on an encryption key input by the user into an encrypted message, and generates an open-network destination header for identifying a destination location for the encrypted message according to an open-network protocol. The unified messaging system then outputs the open-network destination header and the encrypted message as an open-network encrypted message to an open-network message store. During retrieval of the message, the unified messaging system identifies the encrypted message and prompts the destination subscriber for a decryption key; the unified messaging system performs a decryption operation to recover a decrypted file, and outputs the decrypted file for playback to the user.

A method, system, means, and computer program code for integrating instant message into unified message service. According to embodiments of the present invention, each unified message user not only have a unique phone number for its unified message service, but also have a corresponding HTTP URL for its instant message service and messages management center. Caller that call user's unified message number can leave message, send fax and call forward to any phone number or Internet-connected computer with microphone and speaker (Phone to PC). User can use telephone to listen its voice message, text message by text-to-speech and use fax machine to retrieve and send fax/email and also can use computer to check its voice message, text message, email, fax as well as to send fax and SMS. Anyone can access the user's URL for Instant Message in any Internet browser, if the user is online, then they can chat to each other. If the user is offline, then the people can leave text or voice message to the user or choose to call the user's unified message phone number (PC to Phone), then the unified message system can route to leave message or send fax or call forward to any phone number based on user's predefined rules.

The invention provides improved methods and apparatus for workflow editing. Such methods and apparatus permit, for example, user-defined and/or other tasks to be combined in any combination or combinations to specify a workflow. The tasks can be linked for direct, serial processing and/or for conditional processing that includes branching and/or looping. The invention also improved methods and apparatus of workflow definition and processing with extensible actions. The invention provides, further, improved methods and apparatus for workflow definition and processing which utilize workflow variables for communication of data and control information among tasks within a workflow. The invention provides, still further, improved methods and apparatus of workflow definition and processing with enhanced messaging. The invention provides, still yet further, improved methods and apparatus for workflow definition and processing which permit definition of hierarchically enumerated data types and for for definition of “plans” to collect, e.g., for storage, data such as the aforementioned hierarchical data types.

The software tool of the present invention operates on a network connected to plural messaging systems and is a synchronization engine to provide a unified messaging system. It consists of a series of intelligent logic functions and filters. The engine periodically polls the various messaging systems and is able to accept lists of messages from any messaging system (voice, e-mail, fax, or otherwise), correlate changes to the messages based on definable parameters (such as: size, date, type, status), and then replicate and synchronize the messages between all of the messaging systems in appropriate formats. By doing this, each messaging system can contain identical content using the most recent version so that any of the messaging systems can be accessed and the exact same data can be independently accessed and modified. The present invention's logic functions are optimized to eliminate copying of unchanged messages.

A mobile device is shown in the role of a centralized message transfer agent wherein it manages all messaging for a user for most if not all the time so as to provide a unified messaging approach across all messaging platforms. Other platforms are shown using the mobile device in this unified way. Related systems, methods, integrated circuits, and software are also shown.

A unified communications system is configured for receiving, storing, and/or sending SMS messages based on management of the SMS messages according to a prescribed open standards-based protocol. The unified communications system includes an SMS module configured for receiving SMS messages according to SMPP protocol. The SMS module obtains source and destination information from the received SMS message, and accesses a subscriber profile directory for subscriber profile information based on at least one of the source and destination information. The SMS module generates a common format message that includes the SMS message, and selectively supplies the common format message to selected destinations based on the accessed subscriber profile information. The common format message may be stored in a prescribed message store, for example an IMAP directory, or output as an e-mail message to a prescribed destination. The SMS module also is configured for selectively supplying stored messages to a unified messaging subscriber as an SMS message based on the profile information on the unified messaging subscriber. Hence, the unified communications system enables SMS messaging users to send SMS messages to non SMS-type devices (e.g., telephones, e-mail clients, etc.) and retrieve stored common format messages (e.g., fax, e-mail, voice messages) using the SMS message system.

A mobile communication device, such as a wireless mobile phone, is provided with a unified message function equipped to facilitate a user in interacting with a communication partner including messages of different message types supported by the mobile communication device via a unified thread.

A graphical user interface is disclosed that displays messages to a user in a manner such that attached or embedded message (as well as attachments to the embedded messages) within a message can be easily viewed with reduced user effort. The graphical user interface can be implemented in a variety of messaging systems, including electronic mail systems, unified messaging systems, voice mail systems, etc.

A mobile communication device, such as a wireless mobile phone, is provided with a unified message function equipped to facilitate a user in interacting with communication messages of different message types supported by the mobile communication device via an unified message box.

A network telephony system is provided which enables unified messaging services. The system generally includes at least one user agent (102,104) operatively coupled to a data network (106) and a signalling server operatively coupled to the data network (106). The user agents (102,104) are telephony endpoints, such as standalone Internet telephony appliances or personal computers with appropriate telephony software. A messaging server (110) is provided which is operatively coupled to the data network (106) and is responsive to the signaling server (108). The system also includes a media server (112A,112B) which is operatively coupled to the network and includes computer data storage media for storing message files. The media server is responsive to the messaging server (110) and, on occurrence of a message condition, is directly accessible to a calling party to store a message file for subsequent retrieval by a called party.

Techniques for managing messages in unified messaging systems are disclosed. Various message categories can be defined such that every message in the unified messaging system can be categorized under at least one category. The message category can, for example, include categories associated with types (or format) of the messages, as well as categories that are defined based on virtually any other criteria. In addition, rules can be defined for the message categories and associated with messages in the unified messaging system. Furthermore, techniques suitable for performing various operations on messages in the unified messaging system are disclosed. The operations can be performed based on the result of evaluation of rules with respect to messages in the unified messaging system. As will be appreciated, the techniques can be implemented to exercise better control over the overall management of the unified messaging system and the operations performed on the messages. These operations can, for example, include enforcing quotas and aging of the messages.

Subscribers can access and listen to their email while they drive, access to the email messages being hands-free so a person can listen to email while they drive. In further accord with the present invention, a selectable avatar speaks the email message. And, the invention provides unified messaging such that SMS and email are unified and present and spoken by the avatar, so the subscriber need not access two devices (an instant message device, and an email device). Additionally, the invention can convert natural language to an acronym to be spoken by the avatar, and can convert acronyms in a message to natural language spoken by the avatar; subscriber selects the desired one of these two.