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223 results about "Unified messaging" patented technology
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Unified messaging (or UM) is a business term for the integration of different electronic messaging and communications media (e-mail, SMS, fax, voicemail, video messaging, etc.) technologies into a single interface, accessible from a variety of different devices. While traditional communications systems delivered messages into several different types of stores such as voicemail systems, e-mail servers, and stand-alone fax machines, with Unified Messaging all types of messages are stored in one system. Voicemail messages, for example, can be delivered directly into the user's inbox and played either through a headset or the computer's speaker. This simplifies the user's experience (only one place to check for messages) and can offer new options for workflow such as appending notes or documents to forwarded voicemails.
Multifunctional world wide walkie talkie, a tri-frequency cellular-satellite wireless instant messenger computer and network for establishing global wireless volp quality of service (QOS) communications, unified messaging, and video conferencing via the internet
InactiveUS6763226B1High quality voice and data communicationMinimal costCordless telephonesInterconnection arrangementsQuality of serviceMass storage
World-Wide-Walkie-Talkie, a high speed multifunction interstellar wireless computer / instant messenger communicator, Personal Digital Assistant (PDA), coupled with a resilient, robust, VoIP data network and internet server method, deploying multiple wireless networks and protocols such as Voice Over IP, GPRS, WAP, Bluetooth, PCS, I-Mode, comprising a high speed Intel Pentium 4 Mobile(TM) or compatible Processor, to formulate a internet gateway system (99) and network bridge (150) for establishing instant low cost, real time global communications to the Public Switched Telephone Network via the internet (54). A PUSH-TO-TALK-WORLDWIDE button (21) instantly initiates global bisynchronous communications, or videoconferencing sessions. Fax, VideoMail, and unified messaging services are immediately available. GPS and mass memory provides global navigational tracking and data storage. Internet users, telephones, and cellular / satellite phone users can intercommunicate with the invention via VoIP / IM services. The invention provides uniformed global wireless communications, eliminates traditional long distance costs, and operates anywhere on earth.
Owner:COMP SCI CENT
Internet directory system and method using telephone number based addressing
InactiveUS6788769B1Searches may be more readilyEasy to implementTelephone data network interconnectionsSpecial service for subscribersDomain nameEmail address
An Internet directory system and method that is based on user telephone number addressing. The system includes an interactive white and yellow pages directory that is based on telephone numbers. Thus, a user's telephone number is a unique identifier used to key other information within the directory. The telephone number may also be used as the primary component of an email address, domain name, or web site URL for the user. The use of a telephone number as the primary component of an e-mail address or domain name greatly simplifies the process of locating a user. E-mail addresses and domain names may be readily found using standard telephone information services, such as "411", as well as other telephone-based methods for obtaining telephone directory information. This Internet directory system and method brings all communication methods and directory services together using one searchable key, a user's telephone number. The directory entry page may be created, edited and updated by the subscriber using simple html editing or using a voice telephone call or via fax, without the use of a personal computer. Thus, the present invention provides an open directory model wherein the end users construct the directory, and the directory is "living", i.e., dynamically changeable and updateable. The power of the directory is thus placed in the users' hands. The telephone based Internet directory system of the present invention also provides addressing for unified messaging as well as locality in addressing.
Owner:WEISMAN SANFORD P
Unified auto-reply to an email coming from unified messaging service
InactiveUS20110029616A1Easily enlistedMultiple digital computer combinationsMessage deliveryCommunication device
A system and method for providing an auto-reply message in response to an incoming message sent from a message sending device and delivered by a unified messaging service as an email encoded with information about the sending device's type and address. The incoming messages may be coming from email, fax, phone, text message, instant message, MMS, TV, or other communication devices. The auto-reply function of this invention is capable of replying to the messages regardless of what type of message sending device is used. The system is preferably implemented by integrating the new technologies of unified messaging service and unified message delivery service with the email tool, and by employing the new design methodology of cloud computing.
Owner:WANG GUANMING +1
Wireless server based text to speech email
ActiveUS20080262846A1Function increaseLess complicatedInformation formatContent conversionMobile deviceCellular telephone
An email system for mobile devices, such as cellular phones and PDAs, is disclosed which allows email messages to be played back on the mobile device as voice messages on demand by way of a media player, thus eliminating the need for a unified messaging system. Email messages are received by the mobile device in a known manner. In accordance with an important aspect of the invention, the email messages are identified by the mobile device as they are received. After the message is identified, the mobile device sends the email message in text format to a server for conversion to speech or voice format. After the message is converted to speech format, the server sends the messages back to the user's mobile device and notifies the user of the email message and then plays the message back to the user through a media player upon demand.
Owner:NUANCE COMM INC
Dynamic facsimile transcoding in a unified messaging platform
Facsimile transcoding is dynamically invoked for devices that do not support T.38 fax protocol. In this way, a unified messaging platform can process facsimiles from endpoints that are not T.38 capable without using without digital signal processor resources. Dynamic fax transcoding can be performed at a session border controller, allowing transcoding resources to be engaged only for non-T.38 endpoints rather than for all calls on an interface.
Owner:AT&T INTPROP I L P
System for alternate communications in an internet protocol multimedia subsystem network
InactiveUS20090093250A1Error preventionAutomatic call-answering/message-recording/conversation-recordingFailoverSession Initiation Protocol
A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System (UMS) having a Session Border Controller (SBC) to receive a Session Initiation Protocol Uniform Resource Identifier (SIP URI), detect from a host portion of the SIP URI that the SIP URI is associated with a failover communication session, update a user portion of the SIP URI to indicate a failure disposition, and route the updated SIP URI to a call agent of the UMS. Additional embodiments are disclosed.
Owner:AT&T INTPROP I L P
Scalable IP-based notification architecture for unified messaging
InactiveUS6874011B1Improve scalabilityIncrease capacityAutomatic call-answering/message-recording/conversation-recordingMultiple digital computer combinationsDevice typeOPEN protocol
A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification architecture enables use of multiple instances of a notification process, each configured for receiving notification messages for respective subscribers from messaging sources according to a prescribed open protocol such as Internet Protocol. Each notification process accesses subscriber profile information from an open protocol-based subscriber directory based on the received notification messages. Each notification process determines, for each received notification message, the subscriber's notification preference based on the accessed profile information, and selectively outputs a notification delivery message according to a prescribed open protocol to at least one notification delivery process within the notification architecture based on the subscriber's notification preference. Each notification process may have access via the prescribed open protocol to multiple notification delivery processes, each configured for outputting a notification to a subscriber's notification device according to a corresponding device protocol. Multiple instances of each type of notification delivery process may also be utilized for increased capacity. Hence, subscribers may be notified of events according to their respective preferences, including subscriber device type, or time of notification. Moreover, the notification architecture can be scaled without adversely affecting any existing instances of the notification process or the notification delivery processes.
Owner:CISCO TECH INC
System, method and mobile device for remote control of a voice mail system
InactiveUS7283808B2Telephone data network interconnectionsSpecial service for subscribersRemote controlWireless data
A unified messaging system, method and user interface is provided for a handheld mobile communication device. The method may include the following steps: (a) providing a unified event listing display comprising: a plurality of summary descriptors, each summary descriptor having one or more information elements to identify the event associated with the summary descriptor; (b) selecting one of the plurality of summary descriptors; (c) displaying a voice mail interface associated with the selected summary descriptor, wherein a plurality of voice mail actions are displayed on the interface; (d) selecting one of the plurality of voice mail actions; (e) communicating a voice mail command associated with the selected voice mail action to a unified messaging server via a wireless data communication network; (f) receiving the voice mail command at the unified messaging server; (g) executing an action associated with the received voice mail command at the unified messaging server; (h) establishing a circuit-switched communication connection to the mobile device from a PBX system associated with the unified messaging server; and (i) performing an action corresponding to the received voice mail command through the established circuit-switched communication connection.
Owner:MALIKIE INNOVATIONS LTD
Multiservice network
InactiveUS7239629B1Multiplex system selection arrangementsData switching by path configurationTTEthernetPrivate network
A multiservice network for delivering enhanced communication services to customer devices attached to either the PSTN, such as telephones and fax machines, or devices attached to the Internet or private data networks, such as PCs or other IP devices, is presented. Enhanced services include IP-based faxing, IP-based telephony, IP-based conferencing, Internet call waiting, messaging services, such as unified messaging, and other advanced services such as find-me-follow-me, and desktop telephony. The multiservice network may be managed by a configuration manager for Internet telephony (COMIT).
Owner:LEVEL 3 COMM LLC +2
System and method for advanced unified messaging
InactiveUS6868143B1Efficient and effectiveSpecial service for subscribersAutomatic call-answering/message-recording/conversation-recordingTime scheduleDevice type
Systems and methods for providing advanced unified messaging are described. The subscriber specifies preferences based on message type, access device type, the subscriber's schedule, and other information. A message server utilizes this information to extract keywords and develop abstracts of particular messages. Subsequently, when the subscriber requests access to a message, the message server has the capability of tailoring delivery of messages to the subscriber on a specific access device.
Owner:BELLSOUTH INTPROP COR
Unified messaging server and method bridges multimedia messaging service functions with legacy handsets
InactiveUS20050064883A1Facilitate communicationEasy accessSpecial service for subscribersSubstation equipmentMessage passingSpeech sound
A messaging server with enhanced multimedia services (MMS) support enables legacy handsets not enabled with MMS capability to transmit voice messages to MMS enabled handsets where the message is delivered to the latter handset using an MMS communication mode from the messaging server. Also, the messaging server supports the receipt and storage of a multimedia message, and the subsequent delivery of at least portions of the multimedia message to a non-MMS enabled handset by using a communication mode compatible with the non-MMS enabled handset.
Owner:LUCENT TECH INC
System for providing services of event-driven service-oriented internet of things and working method thereof
ActiveCN103458033ASupport on-demand distributionQuick responseData switching by path configurationComplex event processingDistributed Computing Environment
The invention provides a system for providing services of an event-driven service-oriented internet of things and a working method of the system. The system is composed of a plurality of parts of an internet of things service system, an access agent, a unified message distribution network based on a publish-subscribe mechanism, a complex event processing engine, a resource descriptive model base and a sensor system. The system and the working method solve the problems that an existing system for providing the services of the internet of things can not process large-scale sensing information in a distributed mode, events in a physical world can not be processed, effective cross-business-domain and cross-organization coordination is difficult to achieve by different enterprise business processes. According to the system, sensing information is effectively distributed in the open and distributed computing environment, various pieces of sensing information can be conveniently and quickly distributed as required among different internet of things heterogeneous service systems, event-driven cross-business-domain and cross-organization service dynamic coordination is achieved, time, space and control flow uncoupled network services are provided, and quick response to change of the physical world can be flexibly and dynamically achieved in real time.
Owner:BEIJING UNIV OF POSTS & TELECOMM
Multi-modal messaging
InactiveUS7254384B2Quick scanEasy accessAutomatic call-answering/message-recording/conversation-recordingSpecial service for subscribersAccess networkCommunications system
A system and method for providing multi-modal messaging for a wireless communication system. A wireless terminal is connected to a wireless access network, wherein the wireless terminal is capable of generating a voice request. A multi-modal message server is connected to the wireless access network for receiving the voice request generated by a user of the remote terminal. A voice recognition application is operable to identify words contained in the voice request. A response generation application uses the identified words to generate a response to the voice request. A unified messaging application is operable to interpret the response and generate a first and second response that is based on the contents of the response generated by the response generation application. The first and second responses are then transmitted to the wireless terminal in different communication formats.
Owner:ACCENTURE GLOBAL SERVICES LTD
Unified messaging system using web based application server for management of messages using standardized servers
InactiveUS6990514B1Special service for subscribersMultiple digital computer combinationsPersonalizationSpeech applications
A unified web-based voice messaging system uses an application server, configured for executing a voice application defined by XML documents, that accesses subscriber attributes from a standardized information database server (such as LDAP), and messages from a standardized messaging server (such as IMAP), regardless of message format. The application server, upon receiving a request from a browser serving a user, accesses the standardized database server to obtain attribute information for responding to the voice application operation request. The application server generates an HTML document having media content and control tags for personalized execution of the voice application operation based on the attribute information obtained from the standardized database server. The application server also is configured for storing messages for a called party in the standardized messaging server by storing within the message format information that specifies the corresponding message format. Hence, the application server can respond to a request for a stored message from a subscriber by accessing the stored message from the standardized messaging server, and generating an HTML document having media content and control tags for presenting the subscriber with the stored message in a prescribed format based on the message format and the capabilities of the access device used by the subscriber.
Owner:CISCO TECH INC
Unified messaging architecture
InactiveUS20060083358A1Easy to acceptFacilitate canceling calendar itemAutomatic call-answering/message-recording/conversation-recordingAutomatic exchangesApplication programming interfaceMessage passing
A system and / or methodology that unifies a telephonic communication component and / or system with a data (e.g., messaging) server component and / or system. The system can facilitate telephonically accessing rich information in the server (e.g., messaging server). This rich information can include email content, calendar content, contacts information, or the like. Moreover, with access to an application programming interface, the invention can add functionality to initiate email communications as well as to accept or cancel meetings. Furthermore, the invention can synchronize messages of disparate formats. By way of example a user can set an “Out of Office” (OOF) status on both an email systems and telephone voicemail system from one location in one action. In another aspect, it will be appreciated that any message or data component can be analyzed, transformed, matched and / or communicated from one system to another (e.g., server to telephone) in accordance with the subject invention.
Owner:MICROSOFT TECH LICENSING LLC
Unified messaging system configured for transport of encrypted messages
InactiveUS7308477B1Multiple digital computer combinationsManual exchangesComputer hardwareUser input
A unified messaging system is configured for encrypting messages. The calling party is prompted to encrypt the unified message, for example as part of an extended options menu. The unified messaging system encrypts the unified message based on an encryption key input by the user into an encrypted message, and generates an open-network destination header for identifying a destination location for the encrypted message according to an open-network protocol. The unified messaging system then outputs the open-network destination header and the encrypted message as an open-network encrypted message to an open-network message store. During retrieval of the message, the unified messaging system identifies the encrypted message and prompts the destination subscriber for a decryption key; the unified messaging system performs a decryption operation to recover a decrypted file, and outputs the decrypted file for playback to the user.
Owner:CISCO TECH INC
Scalable IP-based notification architecture for unified messaging
InactiveUS20050177622A1Improve scalabilityIncrease capacityTime-division multiplexMultiple digital computer combinationsDevice typeOPEN protocol
A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification architecture enables use of multiple instances of a notification process, each configured for receiving notification messages for respective subscribers from messaging sources according to a prescribed open protocol such as Internet Protocol. Each notification process accesses subscriber profile information from an open protocol-based subscriber directory based on the received notification messages. Each notification process determines, for each received notification message, the subscriber's notification preference based on the accessed profile information, and selectively outputs a notification delivery message according to a prescribed open protocol to at least one notification delivery process within the notification architecture based on the subscriber's notification preference. Each notification process may have access via the prescribed open protocol to multiple notification delivery processes, each configured for outputting a notification to a subscriber's notification device according to a corresponding device protocol. Multiple instances of each type of notification delivery process may also be utilized for increased capacity. Hence, subscribers may be notified of events according to their respective preferences, including subscriber device type, or time of notification. Moreover, the notification architecture can be scaled without adversely affecting any existing instances of the notification process or the notification delivery processes.
Owner:CISCO TECH INC
Unified messaging system configured for management of short message service-type messages
InactiveUS20060128409A1Information formatContent conversionCommunications systemShort Message Service
Owner:CISCO TECH INC
Unified message system and method
InactiveUS20080008163A1Telephone data network interconnectionsSpecial service for subscribersWireless dataSpeech sound
Owner:MALIKIE INNOVATIONS LTD
Method and system for integrating instant message into unified message
InactiveUS20060025164A1Interconnection arrangementsSpecial service for subscribersThe InternetUniform resource locator
A method, system, means, and computer program code for integrating instant message into unified message service. According to embodiments of the present invention, each unified message user not only have a unique phone number for its unified message service, but also have a corresponding HTTP URL for its instant message service and messages management center. Caller that call user's unified message number can leave message, send fax and call forward to any phone number or Internet-connected computer with microphone and speaker (Phone to PC). User can use telephone to listen its voice message, text message by text-to-speech and use fax machine to retrieve and send fax / email and also can use computer to check its voice message, text message, email, fax as well as to send fax and SMS. Anyone can access the user's URL for Instant Message in any Internet browser, if the user is online, then they can chat to each other. If the user is offline, then the people can leave text or voice message to the user or choose to call the user's unified message phone number (PC to Phone), then the unified message system can route to leave message or send fax or call forward to any phone number based on user's predefined rules.
Owner:WANG RICHARD GAOHUA +1
Methods and apparatus for process, factory-floor, environmental, computer aided manufacturing-based or other control system with unified messaging interface
InactiveUS6975914B2Enhanced informationFacilitate communicationComputer controlDigital data processing detailsProgram planningControl system
The invention provides improved methods and apparatus for workflow editing. Such methods and apparatus permit, for example, user-defined and / or other tasks to be combined in any combination or combinations to specify a workflow. The tasks can be linked for direct, serial processing and / or for conditional processing that includes branching and / or looping. The invention also improved methods and apparatus of workflow definition and processing with extensible actions. The invention provides, further, improved methods and apparatus for workflow definition and processing which utilize workflow variables for communication of data and control information among tasks within a workflow. The invention provides, still further, improved methods and apparatus of workflow definition and processing with enhanced messaging. The invention provides, still yet further, improved methods and apparatus for workflow definition and processing which permit definition of hierarchically enumerated data types and for for definition of “plans” to collect, e.g., for storage, data such as the aforementioned hierarchical data types.
Owner:SCHNEIDER ELECTRIC SOFTWARE LLC
Apparatus and method for providing a unified messaging integration tool
InactiveUS20060013368A1Eliminate duplicationKeep in syncSpecial service for subscribersData switching networksFilter bankElectronic mail
The software tool of the present invention operates on a network connected to plural messaging systems and is a synchronization engine to provide a unified messaging system. It consists of a series of intelligent logic functions and filters. The engine periodically polls the various messaging systems and is able to accept lists of messages from any messaging system (voice, e-mail, fax, or otherwise), correlate changes to the messages based on definable parameters (such as: size, date, type, status), and then replicate and synchronize the messages between all of the messaging systems in appropriate formats. By doing this, each messaging system can contain identical content using the most recent version so that any of the messaging systems can be accessed and the exact same data can be independently accessed and modified. The present invention's logic functions are optimized to eliminate copying of unchanged messages.
Owner:LABAW CHRISTOPHER D
System, methods, software, and devices employing messaging
ActiveUS20070083600A1Reduce needIncreased messaging usageMultiple digital computer combinationsSubstation equipmentMostly TrueMobile device
A mobile device is shown in the role of a centralized message transfer agent wherein it manages all messaging for a user for most if not all the time so as to provide a unified messaging approach across all messaging platforms. Other platforms are shown using the mobile device in this unified way. Related systems, methods, integrated circuits, and software are also shown.
Owner:NOKIA TECHNOLOGLES OY
Unified messaging system configured for management of short message service-type messages
InactiveUS7024209B1Information formatTime-division multiplexCommunications systemUnified communications
A unified communications system is configured for receiving, storing, and / or sending SMS messages based on management of the SMS messages according to a prescribed open standards-based protocol. The unified communications system includes an SMS module configured for receiving SMS messages according to SMPP protocol. The SMS module obtains source and destination information from the received SMS message, and accesses a subscriber profile directory for subscriber profile information based on at least one of the source and destination information. The SMS module generates a common format message that includes the SMS message, and selectively supplies the common format message to selected destinations based on the accessed subscriber profile information. The common format message may be stored in a prescribed message store, for example an IMAP directory, or output as an e-mail message to a prescribed destination. The SMS module also is configured for selectively supplying stored messages to a unified messaging subscriber as an SMS message based on the profile information on the unified messaging subscriber. Hence, the unified communications system enables SMS messaging users to send SMS messages to non SMS-type devices (e.g., telephones, e-mail clients, etc.) and retrieve stored common format messages (e.g., fax, e-mail, voice messages) using the SMS message system.
Owner:CISCO TECH INC
Unified communication thread for wireless mobile communication devices
ActiveUS7702315B2Substation equipmentWireless commuication servicesMessage typeUnified communications
A mobile communication device, such as a wireless mobile phone, is provided with a unified message function equipped to facilitate a user in interacting with a communication partner including messages of different message types supported by the mobile communication device via a unified thread.
Owner:VARIA HLDG
Graphical user interface and method for displaying messages
InactiveUS6839411B1Easy to viewReduce effortSpecial service for subscribersAutomatic call-answering/message-recording/conversation-recordingGraphicsComputer hardware
A graphical user interface is disclosed that displays messages to a user in a manner such that attached or embedded message (as well as attachments to the embedded messages) within a message can be easily viewed with reduced user effort. The graphical user interface can be implemented in a variety of messaging systems, including electronic mail systems, unified messaging systems, voice mail systems, etc.
Owner:MITEL
Unified message box for wireless mobile communication devices
ActiveUS7212808B2Special service for subscribersAutomatic call-answering/message-recording/conversation-recordingMessage typeCommunication device
A mobile communication device, such as a wireless mobile phone, is provided with a unified message function equipped to facilitate a user in interacting with communication messages of different message types supported by the mobile communication device via an unified message box.
Owner:VARIA HLDG
System and method for unified messaging in inter/intranet telephony
InactiveUS7257201B2Telephone data network interconnectionsSpecial service for subscribersThe InternetComputer data storage
A network telephony system is provided which enables unified messaging services. The system generally includes at least one user agent (102,104) operatively coupled to a data network (106) and a signalling server operatively coupled to the data network (106). The user agents (102,104) are telephony endpoints, such as standalone Internet telephony appliances or personal computers with appropriate telephony software. A messaging server (110) is provided which is operatively coupled to the data network (106) and is responsive to the signaling server (108). The system also includes a media server (112A,112B) which is operatively coupled to the network and includes computer data storage media for storing message files. The media server is responsive to the messaging server (110) and, on occurrence of a message condition, is directly accessible to a calling party to store a message file for subsequent retrieval by a called party.
Owner:THE TRUSTEES OF COLUMBIA UNIV IN THE CITY OF NEW YORK
Managing messages in unified messaging systems
InactiveUS20030065724A1Easy to controlLimited abilitySpecial service for subscribersMultiple digital computer combinationsUnified messaging
Techniques for managing messages in unified messaging systems are disclosed. Various message categories can be defined such that every message in the unified messaging system can be categorized under at least one category. The message category can, for example, include categories associated with types (or format) of the messages, as well as categories that are defined based on virtually any other criteria. In addition, rules can be defined for the message categories and associated with messages in the unified messaging system. Furthermore, techniques suitable for performing various operations on messages in the unified messaging system are disclosed. The operations can be performed based on the result of evaluation of rules with respect to messages in the unified messaging system. As will be appreciated, the techniques can be implemented to exercise better control over the overall management of the unified messaging system and the operations performed on the messages. These operations can, for example, include enforcing quotas and aging of the messages.
Owner:OPENWAVE SYST
Conversion of text email or SMS message to speech spoken by animated avatar for hands-free reception of email and SMS messages while driving a vehicle
Subscribers can access and listen to their email while they drive, access to the email messages being hands-free so a person can listen to email while they drive. In further accord with the present invention, a selectable avatar speaks the email message. And, the invention provides unified messaging such that SMS and email are unified and present and spoken by the avatar, so the subscriber need not access two devices (an instant message device, and an email device). Additionally, the invention can convert natural language to an acronym to be spoken by the avatar, and can convert acronyms in a message to natural language spoken by the avatar; subscriber selects the desired one of these two.
Owner:LEVENTHAL HOWARD +1
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