35 results about "Customer reviews" patented technology

One embodiment of the present invention is a system and method of encouraging customers to review purchased items. Customers are provided with review requests a predetermined amount of time after the customer has purchased an item or had the item delivered. The predetermined amount of time is related to an estimated time it will take the customer to evaluate the item. The reviews may include textual reviews that are presented to other customers and / or item ratings that are used to generate personal recommendations.

A system and method for extraction of suggestions for improvement form a corpus of documents, such as customer reviews, are disclosed. A structured terminology provided or a topic includes a set of semantic classes, each including a set of terms. A thesaurus of terms relating to suggestions of improvement is provided. Text elements of text strings in the documents which are instances of terms in the structured terminology are labeled with the corresponding semantic class and text elements which are instances of terms in the thesaurus are also labeled. A set of patterns is applied to the labeled text strings to identify suggestions of improvement expressions. The patterns define syntactic relations between text elements, some of which are required to be instances of one of the terms in a particular semantic class or thesaurus. A set of suggestions for improvements is output based on the identified suggestions of improvement expressions.

A system, method and computer program for enabling transactions on a remote basis is provided. The method of the present invention comprises the steps of: (1) providing a first computer at a location of a customer, and providing a second computer at a location of a financial institution, the first computer and the second computer being linked so as to provide a two-way audiovisual communication system; (2) providing an authentication request at the second computer and communicating the request to the first computer; (3) the customer reviewing the request and providing a signature or other writing as an input to an input device connected to the first computer; (5) transmitting the signature from the first computer to the second computer; (6) receiving the signature and providing the signature to a plotting device connected to the second computer; and (7) applying the signature to a transactional document, wherein the audiovisual information received by the second computer and the signature received by the second computer in combination provide a means of transaction authentication and non-repudiation.

A mobile shopping decision agent application is disclosed. A wireless-enabled (e.g., WiFi) device that uses three or more routers to locate the exact position (e.g., aisle number, shelf, etc. in a store) of a user operating the wireless-enabled device to provide the user with assistance in shopping (e.g., comparison, order online, read technical specifications, read customer reviews, etc.) for a product, and allows the user to purchase the product on the spot from the merchant (or another competing merchant) direct from his / her account with a bank online or at the merchant POS / checkout. In addition, application also may use various social networking features (e.g., product recommendations from friends, recommendations from public at large, wish list, etc.) to enhance the customer's shopping experience.

An authoring assistant includes a parser which automatically identifies opinion expressions in input text. The text may include an author's review of an item, such as a product or service. A computer-implemented opinion review component generates an analysis of the text, which is based on the identified opinion expressions. The opinion review component computes an effective opinion of the text as a function of a measure of polarity associated with the identified opinion expressions. A representation generator generates a representation of the analysis for display on an associated user interface. The representation of the analysis includes a representation of the effective opinion. In the case of a review, the authoring assistant may allow the author to modify the review to reduce incoherence with a rating of the item.

Described embodiments provide systems and methods for verifying customer reviews. Certain embodiments evaluate the authenticity of a proof-of-purchase provided by a customer. Other embodiments may provide an electronic service that verifies the authenticity of a proof-of-purchase provided by a customer to document a transaction between the customer and a merchant.

Methods and apparatus provide a means to rapidly develop and modify prototype surface coverings for customer review and approval, and fill the commercial pipeline while more conventional production equipment is obtained, installed and tested. The present apparatus to rapid prototype and fill the commercial pipeline includes a digital printing system to print a film and a press for laminating and embossing the printed film to a substrate. The press uses an embossing plate or roll, which is made from ebonite or by three-dimensional printing equipment. These plates and rolls can be produced within two or three days or less.

An automated electronic invoicing and payment consolidation system for providing remote customer review of customer account information from at least two invoicers. In the preferred embodiment, the system includes three primary components: a consolidated invoicer interface; a remote customer interface for accessing the consolidated invoicer interface; and a payment engine. In the preferred embodiment, the consolidated invoicer interface provides at least one access point to each of the invoicers; sets the access point of each of the invoicers for at least one customer; authenticates each of the customers; and automatically requests account information for the customers directly from each of the invoicers. Also, in the preferred embodiment, the payment engine sends the customer payment instructions from the customer directly to each of the invoicers.

The current invention provides an enhanced user experience for consumers by minimizing the number of click-throughs, and optimizing time spent by providing customizable, interactive visual multimedia collages of information created from several sources of information in scrollable snapshots. Moreoyer, the same experience is made available for the users on-the-go on their mobile device where they can access the same collages and interact with them in a manner meaningful to the modalities provided on the mobile device, such as phone calls, text messaging, and Wireless Application Protocol (WAP) browser viewing. On the desktop Internet, interested consumers will be referred from the image collage result sets to content provider or retailers' web sites. Each image has all the information: the advertisement from the seller, customer review, product rating, and seller rating composited together. In one embodiment, the consumer can click on any of the regions of the collage (e.g. customer surveys) to click through to the WAP site or Internet site housing the information. In other embodiments, the consumer can just browse the information, consummate a buy transaction on-line: get it shipped or pick it up himself, place a bid for a used product, and / or call a number for more information. Through the system's analytics engine, the invention provides to the retailers competitive location-based information, consumer behavior data for advertising, and location based product demand. The consumer can save any of the interactive images and forward to others. For enterprises, retailers, and individuals interested in selling new / used products, they can create advertisements for their products using the Internet web based information collage authoring tool.

Methods and apparatus provide a means to rapidly develop and modify prototype surface coverings for customer review and approval, and fill the commercial pipeline while more conventional production equipment is obtained, installed and tested. The present apparatus to rapid prototype and fill the commercial pipeline includes a digital printing system to print a film and a press for laminating and embossing the printed film to a substrate. The press uses an embossing plate or roll, which is made from ebonite or by three-dimensional printing equipment. These plates and rolls can be produced within two or three days or less.

Systems and methods are provided for authenticating online customer service reviews using unique customer identifiers such as payment data and location data. A customer authentication process is performed before or after a customer who obtains a service from a particular employee of a service provider is asked to complete a review of the employee to verify that the customer completing the review is the customer that received the service from the employee. A payment-based authentication process will check the payment information to determine if the customer's payment information matches their customer review profile, while a location-based authentication process will determine whether the user's mobile device is in the location where the service was performed. Once the authentication process verifies that the customer creating the review, the resulting online customer service review can be identified as an authentic customer review of the service provider, employee and the service.

A method and system for tracking and verifying estimates, invoices, and billing exceptions for charges billed to a customer by a vendor is disclosed. The vendor submits an estimate via a billing verification system. The system generates an estimate record and facilitates customer review of the estimate. The system also receives an invoice for the completed repair from the vendor and generates an invoice record. Based on the estimate record and the invoice record, the system can perform an audit to compare the invoice to the estimate. The system also enables the customer to review the invoice via the billing verification system to identify billing exceptions associated with any disputed charges. A billing exception record is generated in the billing verification system for each of the billing exceptions. The vendor is then notified of the billing exceptions. The vendor reviews and responds to the billing exception records via the billing verification system. A billing exception response record is generated for each vendor response. The customer is then notified of the reviewed billing exception response records.

The invention relates to a method for identifying false Chinese customer reviews. The method comprises the following steps: a), reading in review data one by one; b) performing word segmentation on the reviews to obtain speech sequences, grammatical compositions and structural characteristics of sentences; c) performing at least two kinds of characteristic extraction, namely, word distribution outlier degree characteristic extraction and emotion distribution outlier degree characteristic extraction, on one review simultaneously; d) marking reviews of which outlier degrees exceed a set threshold as false reviews. The method has the advantages that invalid and irrelevant reviews can be well identified as the emotion analysis of customer review contents is additionally carried out, and the emotion outlier degrees of the reviews are calculated, so that the identification rate of the false Chinese customer reviews is increased.

Embodiments of the invention include systems and methods for helping businesses increase word of mouth marketing / advertising and manage relationships with their customers. Embodiments are also directed to helping businesses quantify the effect of the generated word of mouth marketing / advertising. Certain embodiments provide incentives for customers to write online reviews of the businesses they patronize. Customers can also refer businesses to a review, profile and marketing management system through which the businesses can purchase additional marketing services, which may include providing the referred businesses: (1) access to a review module to respond to customer reviews posted to the system, (2) the ability to provide special offers to customers who have signed up with the system to generate additional reviews, and (3) content data posted on the system (e.g. web viewable content) in which basic information of the businesses is integrated with the reviews. In one embodiment, the content data is optimized to achieve high search engine rankings.

The invention discloses a method for identifying substance features of customer reviews, which is mainly used for solving the problem of poor accuracy of the conventional automatic substance feature extraction technology on Chinese customer reviews. The method comprises the following implementation steps of: sampling an appropriate quantity of reviews serving as a training set, and performing secondary part-of-speech tagging on the training set; excavating a frequent item set based on a Classification Based on Association (CBA) method; and correcting centralized substance features in the frequent item set according to a dependence relationship to form a candidate substance feature set, performing reliability judgment, removing unreliable substance features, combining synonymic substance features through lexical meaning similarity computation to form a substance feature adjacency set, and screening valuable customer reviews from the substance feature adjacency set to prevent customers from reading a large amount of invaluable information and realize specific lookup and reading of certain substance features for the customers. The method is suitable for identifying the substance features of Chinese network reviews, and has the advantages of high accuracy, portability, simple structure and convenience in implementing.

A system and method for gathering and analyzing data captured from one or more remote sensing units positioned in the field. Remote sensing units preferably utilize optical sensors. Power to sensing unit components is preferably selectively controlled to reduce power consumption. Remote sensing units according to the invention can be used for a variety of purposes, including water quality or electrical power monitoring, and data from such sensing units is preferably transmitted to a secure host terminal via a communications link. The host terminal preferably formats, analyzes, and stores the data for customer review and retrieval. If alarm conditions exist that require immediate customer notification, such notifications can be sent to a customer via one or more telecommunications means. Through the use of the present invention, businesses can shift from a reactive to a proactive mode of monitoring and operation.

An authoring assistant includes a parser which automatically identifies opinion expressions in input text. The text may include an author's review of an item, such as a product or service. A computer-implemented opinion review component generates an analysis of the text, which is based on the identified opinion expressions. The opinion review component computes an effective opinion of the text as a function of a measure of polarity associated with the identified opinion expressions. A representation generator generates a representation of the analysis for display on an associated user interface. The representation of the analysis includes a representation of the effective opinion. In the case of a review, the authoring assistant may allow the author to modify the review to reduce incoherence with a rating of the item.

A method and system for tracking and verifying estimates, invoices, and billing exceptions for charges billed to a customer by a vendor is disclosed. The vendor submits an estimate via a billing verification system. The system generates an estimate record and facilitates customer review of the estimate. The system also receives an invoice for the completed repair from the vendor and generates an invoice record. Based on the estimate record and the invoice record, the system can perform an audit to compare the invoice to the estimate. The system also enables the customer to review the invoice via the billing verification system to identify billing exceptions associated with any disputed charges. A billing exception record is generated in the billing verification system for each of the billing exceptions. The vendor is then notified of the billing exceptions. The vendor reviews and responds to the billing exception records via the billing verification system. A billing exception response record is generated for each vendor response. The customer is then notified of the reviewed billing exception response records.

A system, method and computer program for enabling transactions on a remote basis is provided. The method of the present invention comprises the steps of: (1) providing a first computer at a location of a customer, and providing a second computer at a location of a financial institution, the first computer and the second computer being linked so as to provide a two-way audiovisual communication system; (2) providing an authentication request at the second computer and communicating the request to the first computer; (3) the customer reviewing the request and providing a signature or other writing as an input to an input device connected to the first computer; (5) transmitting the signature from the first computer to the second computer; (6) receiving the signature and providing the signature to a plotting device connected to the second computer; and (7) applying the signature to a transactional document, wherein the audiovisual information received by the second computer and the signature received by the second computer in combination provide a means of transaction authentication and non-repudiation.

A system and method for extraction of suggestions for improvement form a corpus of documents, such as customer reviews, are disclosed. A structured terminology provided or a topic includes a set of semantic classes, each including a set of terms. A thesaurus of terms relating to suggestions of improvement is provided. Text elements of text strings in the documents which are instances of terms in the structured terminology are labeled with the corresponding semantic class and text elements which are instances of terms in the thesaurus are also labeled. A set of patterns is applied to the labeled text strings to identify suggestions of improvement expressions. The patterns define syntactic relations between text elements, some of which are required to be instances of one of the terms in a particular semantic class or thesaurus. A set of suggestions for improvements is output based on the identified suggestions of improvement expressions.

A request for payment for goods or services can be made to a payment provider. The payment provider can then provide the payer of the payment with access to a recommended list of service purchase options, based on the goods or services listed in the request for payment. The payer can sort the recommended list of service purchase options based on location of the service purchase option or service provider, type of service purchase option, customer reviews, price, popularity, etc. Upon selecting a particular service purchase option, the payer can pay for it using the services of the payment provider.

Disclosed is a web based system for collecting user and merchant information and making that information available to users and merchants at the point of sale or service to aid in product or service selection. In a specific embodiment, a customer, upon being waited on at a restaurant is presented with a handheld computer device which enables the user to login to the backend server and review comments to previous experiences of a menu item to aid in menu selection. These comments may be personal comments or comments made by other users of the same product or service. Upon logging into the system, an email is sent to the user reminding them that they visited the merchant and can provide comments at the user's convenience. The user is also able to use this capability to determine what merchant may have a product of interest based upon predefined preferences.

The invention discloses an enterprise customer association relationship graph construction method and device, a memory and a computer. The method comprises: establishing a basic association relationship and other association relationships between enterprise customers according to data of the enterprise customers; affirming a core enterprise in the enterprise customer according to the basic association relationship; on the basis of the core enterprise, establishing a basic association relationship graph between enterprise customers according to the basic association relationship; and superposing other association relationships on the basic association relationship graph to generate an enterprise customer association relationship graph. Various public and implicit association relationships of enterprise customers are mined, a core node and a relationship circle of an enterprise main operation association control relationship network are discovered, an enterprise multi-dimensional association relationship graph is accurately established, a customer association relationship panoramic view is constructed, the problems of difficult association relationship customer identification and difficult risk discovery are solved, financial customer review management, risk control, post-loan management and other work are assisted, and enterprise risk prevention and control are well performed.

Disclosed are systems, media, and methods to provide a coarse qualification process, the coarse qualification process comprising specifying filters and associated ranking characteristics for service providers, the filters comprising at least location, availability, and skills, and resolving practical concerns by displaying candidate service providers based on the filters and ranked based on the ranking characteristics; provide a qualification refinement process, the qualification refinement process comprising modifying the filters and ranking characteristics, applying the refined filters and ranking characteristics, and displaying refined candidate service providers; and provide a service provider booking process, the service provider booking process comprising resolving emotional concerns by viewing service provider video clips, wherein the time to resolve emotional concerns is less than an optimal customer review period, and resolving rational concerns by viewing service provider qualifications.

The invention discloses an application detection method and device in an intelligent terminal. The method comprises the following steps: determining an application running in the intelligent terminal, and appointing the application to be a detected application in the intelligent terminal; carrying out running behavior collection on the detected application; and determining running state information of the detected application in the intelligent terminal according to collected running behaviors. Therefore, the real situation of the relevant application running in the intelligent terminal can be acquired accurately according to the running state information, the application is understood by simply using customer reviews existing in Internet as basis, then situations existing in multiple applications can be accurately acquired in the intelligent terminal respectively, an accurate basis is provided for subsequently accurate and effective optimization of the application in the intelligent terminal, and effective control on the multiple applications in the intelligent terminal can be realized.

The invention discloses a merchant multi-view feature extraction and model construction method based on online comment data. According to the method, firstly, based on comments, sign-in and merchant business attribute data of online comment software, semantic information of customer comments is mined by constructing an emotion classification neural network model, merchant semantic features are generated in combination with customer comment habits, the merchant business features are formed by screening important business attributes, a merchant cluster is generated through density clustering, merchant cluster features of merchants in the cluster are calculated, and finally the three kinds of features are integrated to form multi-view features of the merchants. Then the multi-view features are input into a LightGBM model to realize the prediction of commercial tenant operation conditions. According to the method, the multi-view features of the merchant are extracted from the multi-view perspective based on the online comment data, and the merchant operation state model is constructed based on the features, so that the method has the characteristics of high precision, high expandability and the like, and can provide decision support for merchant operation, commercial investment and the like.

The invention provides an apparatus for managing customer reviews, an information processing method, a readable storage medium, and an electronic device, which can more effectively utilize the obtained reviews. The apparatus includes a generation unit, a selection unit, an acquisition unit, and an output unit. The generation unit generates bill data that represents bill images based on transactiondata, transaction data includes a plurality of pieces of information including at least identification data for identifying the transaction object received by a trader during transaction and associated with the trader, and the bill images show the transaction is performed on which one transaction object. The selection unit selects one transaction object on the basis of an instruction from a trader based on the bill images formed by the bill data generated by the generation unit. The acquisition unit acquires comment data indicating comments submitted by a trader. The output unit outputs provision data in which the comment data acquired by the acquisition unit is set so as to be able to determine whether the comment indicated by the comment data is related to the transaction target selected by the selection unit.

The invention relates to a method for identifying false Chinese customer reviews, comprising the following steps: a) reading in review data one by one; b) segmenting the reviews into words to obtain the part-of-speech sequence, grammatical components and structural features of the sentences; c) at least dividing them into the following two Partially perform feature extraction on a comment at the same time: word number distribution outlier feature extraction, emotion distribution outlier feature extraction; according to the extracted results, comments whose outlier value exceeds the set threshold are marked as false comments. The invention has the following advantages: adding sentiment analysis of customer comment content, well identifying invalid comments and irrelevant comments, calculating the emotional outlier degree of comments, and improving the recognition rate of Chinese false comments.

The invention discloses a dish order guiding device. The device comprises an ARM microprocessor, a display driving circuit, a display, a data transmission circuit, a WIFI circuit, a memory, a batteryand a power supply circuit; a device with a simple structure and convenient operation which guides customers to order dishes by themselves is provided. When eating at a restaurant, the customers can view all menus, dish names, device display pictures, food display videos, prices, recent sales and customer reviews through the device, especially through the device display pictures and the food display videos, the customers know dish varieties and craftsmanship of a chef to choose the satisfied dishes, and then order the dishes directly on the device, and data is transmitted to a server and a kitchen through WiFi; mistakes and time waste of a traditional method are completely avoided, after the chef in the kitchen sees the data, the chef can start cooking, waiting time of the customers is saved, and even at the peak of repast, waiters can provide better service to achieve the purpose of satisfaction of the customers and store profit increase.

A product sales system utilizing the product purchase history, product of interest, and customer review of an acquaintance, the product sales system includes: a former purchaser terminal configured to receive a customer review for a purchased product from a former purchaser and to register the customer review with a product sales server; a prospective purchaser terminal configured to connect with the product sales server, to select a product to be purchased, to receive an acquaintance customer review from the product sales server, and to display the acquaintance customer review; and the product sales server configured to register and store the customer review, to determine information about an acquaintance of the prospective purchaser who desires to purchase the selected product to be purchased, to extract an acquaintance customer review and to transmit the acquaintance customer review to the prospective purchaser terminal.