The invention discloses a
question answering method, device and equipment based on operation and maintenance business questions, a medium and a product, and relates to the technical field of
data processing. The method comprises the steps of obtaining an operation and maintenance service problem; the operation and maintenance service problems are subjected to collaborative analysis according to the pre-constructed
knowledge base and a preset
algorithm, a solution of the operation and maintenance service problems is determined, and the preset
algorithm comprises a
vector space model, a mixed recommendation strategy and an auxiliary
decision strategy. According to the method, the pre-constructed
knowledge base containing rich operation and maintenance business problem templates is pre-constructed,
cooperative work is performed in combination with a
vector space model, a mixed recommendation strategy and an auxiliary
decision strategy, and corresponding solutions are automatically and rapidly matched according to data features, historical experience and an intelligent
algorithm, so that the problem
processing time is greatly shortened, and the problem
processing efficiency is improved. The
processing efficiency of the overall operation and maintenance service is effectively improved, and the problems that a current operation and
maintenance mode lacks an effective accumulation and application mechanism for new knowledge and experience and the cross-domain problem comprehensive processing difficulty is large are solved.