80 results about "Customer perception" patented technology

A method, apparatus, non-transitory computer readable storage medium, computer system, network, or system, is provided for using location information, 2D and 3D mapping, social media, and user behavior and information to provide alternative a consumer feedback social media analytics platforms for providing analytic measurements data of online consumer feedback for global brand products or services of past, present or future customers, users, and / or target markets, for companies, organizations, government agencies, and the like, by electronically collecting and analyzing, on a networked computer system using a processor, qualitative or quantitative online social media online communications, activity, and online communications and activity relevant to consumer products or services, or promotions thereof, of interest, in order to provide targeted, location based, 2D or 3D mapped, or impressions to generate online location information data or promotions to provide improved or desired customer perception or sentiment regarding a company's products, services or promotions thereof

A method, apparatus, non-transitory computer readable storage medium, computer system, network, or system, is provided for using location information, 2D and 3D mapping, social media, and user behavior and information to provide alternative a consumer feedback social media analytics platforms for providing analytic measurements data of online consumer feedback for global brand products or services of past, present or future customers, users, and / or target markets, for companies, organizations, government agencies, and the like, by electronically collecting and analyzing, on a networked computer system using a processor, qualitative or quantitative online social media online communications, activity, and online communications and activity relevant to consumer products or services, or promotions thereof, of interest, in order to provide targeted, location based, 2D or 3D mapped, or impressions to generate online location information data or promotions to provide improved or desired customer perception or sentiment regarding a company's products, services or promotions thereof.

The invention discloses a method and system for analyzing multiple-network relation. Firstly, a routing protocol is acquired through a virtual router so as to find a network device, real-time monitoring and diagnostic analysis of a protocol state of the network device is performed, and an alarm is given when anomalous change occurs. Interdisciplinary alarm correlation analysis of a bearing network, a signaling network and a transmission network is performed. When the network device shuts down, a network device associated with the network device in a network is subjected to resource analysis and positioning, impact level is judged, and impact result state information is shown in a topological interface. By adopting the technical scheme, powerful support is provided for quick fault position and repair, an impact range of the whole network can be comprehensively and accurately mastered, customer perception is effectively improved, and the network is ensured to operate in high-stability, high-quality and high-efficiency mode.

The invention discloses an electric charge sensitivity assessment method based on logistic regression. According to the method, electric charge sensitivity models are respectively established for high-voltage users, low-voltage non-resident customers, and resident customers by regarding customer sensitivity as the entry point. The main steps comprise: collecting modeling indexes from a plurality of dimensions including customer basic information, electricity consumption information, and payment information etc., screening variables by employing information values (IV) and related coefficients, grouping the variables based on the optimal grouping algorithm and the optimal clustering algorithm, performing conversion of weight of evidence (WOE), establishing the customer electric charge sensitivity assessment model by employing a logistic regression algorithm, constructing a standard scoring card which is easily understood and implemented according to model parameter estimation values, and finally determining the weights of the variables through an advantage analysis method. According to the method, data support is provided for development of accurate marketing and differentiated service by departments of electric power marketing and customer service through recognition of customers with high electric charge sensitivity, the overall satisfaction degree of the customers is improved, and the customer perception is improved.

A method for measuring satisfaction within a service environment including the steps of modeling contractual customer service relationships using a hierarchical composition model with discrete abstract elements, creating and distributing customer perception surveys having questions, wherein the questions are dynamically generated from a computer database based on events within the service environment and element weightings within a hierarchical composition model, collecting and analyzing the customer perception surveys, calculating aggregate measures of customer perception that have statistical reliability, correlating the measures of customer perception to create at least one statistical causality between customer perception and business performance and adjusting the element weights using calculated customer perception measures and statistical correlation measures to refine reliability of future analysis and calculation results.

The invention discloses a method, device and system for testing a service, wherein the method for testing the service comprises the steps of establishing a test task source and at least one application path test channel of a test task target route according to a test task, and performing end-to-end service quality test by simulating a test channel accessed to a customer network environment. By simulating the customer network environment to access to a conventional network data device, the method, device and system for testing the service, disclosed by the invention, have the advantages of realizing customer perception oriented end-to-end service test, satisfying end-to-end Internet service quality required by a test customer and solving end-to-end automatic test tasks of the Internet, which cannot be realized in the prior art at a relatively low cost.

The invention discloses an LTE (Long Term Evolution) load balancing method based on a neighbor set. The LTE load balancing method comprises the following steps of: step 1, computing an overall load; step 2, constructing a minimum load neighbor set; step 3, accounting a load variation; step 4, carrying out load transfer; and step 5, carrying out convergence judgment. According to the LTE load balancing method based on the neighbor set, starting from analysis of cell load, the corresponding load variation is calculated according to a difference between the cell load and the overall load; through capacity of physical resource blocks and factor equalization requirements, the appropriate number of user transfer decisions can be implemented. After the method is implemented, the resource utilization rate of the whole communication system can be utilized to provide higher cell business throughput capacity, thereby improving customer perception.

The invention provides a method for handling communication network quality complaints based on customer perception, relating to the field of complaint handling in communication operation, wherein the method is used for solving the problems concerned by customers in the complaint process by using an information technology (IT) means and promoting the degree of satisfaction of handling and solving the complaints. Aiming at specific customers (the customers are convenient to surf the internet or can use internet-capable mobile phones) in the complaints, network information is provided based on maps, and an interactive mode is adopted, thus being convenient for the customers to complaint, and solving the complaint problems from the customers as soon as possible. By using the instant interaction, the customers can be independent, the satisfaction of customer participation can be promoted, the complaint handling number for customer service representatives can be reduced, and the manual labor is saved, the complaint positions of the customers are obtained more exactly so as to provide a data support for follow-up network adjustment.

The invention discloses a method and a system for positioning an overlapped coverage area based on a 4 / 5G mobile communication network. The method comprises the steps of reading all measurement reportrecords, extracting related information from each measurement report record, and computing a geographical location according to the extracted information when each measurement report records is reported; dividing the coverage area of the 4 / 5G mobile communication network into grids according to the geographical location, and determining the grid where each measurement report record is located tobe a service grid for a service cell in the measurement report record according to the computed geographical location of the measurement report record; and for each service grid of the certain cell, analyzing the overlapped coverage information of each service grid based on signal strengths of the service cell and the adjacent cell in the measurement report record in each service grid. The methodand system provided by the invention can more directly analyze and position the overlapped coverage area in the network, so as to optimal network deployment, adjust network resources, improve networkquality and enhance customer perception.

The invention relates to a system for comprehensively supervising wireless access point states. The system comprises a client-side probe portion and a monitoring platform running on a server. The client-side probe portion comprises an MAC (media access control) probe module, an SNMP (simple network management protocol) probe module, a network environment measuring module and a data transmission module. The monitoring platform comprises a state displaying module, a reporting module, a fault alarming module, an allocation module and a user management module. By the aid of the system and the method for comprehensively supervising the wireless access point states, the comprehensive states (including an MAC layer, a network layer and an application layer) of a wireless access point (AP) are in unified management, an efficient low-cost wireless AP monitoring and managing platform is realized, wireless service quality can be improved, and customer perception is promoted.

The invention discloses a system and method for broadband network perception of customers, which includes a broadband network quality perception system and a broadband network service perception system, respectively including a number of perception devices, each perception device includes a number of testers, and each tester includes Several evaluation modules, the evaluation methods include: setting weighting coefficients respectively; multiplying the scores of each second-level index belonging to the same first-level index by the corresponding weighting coefficient, and adding up to obtain the score of the first-level index; Multiply the score of the first-level index by the corresponding weighting coefficient, and add up to obtain the score of this dimension; multiply the scores of each dimension by the corresponding weighting coefficient, and add up to obtain the network customer perception value. The present invention divides the evaluation of perception into several dimensions, refines the dimensions into several first-level indicators, and then refines them into several second-level indicators for comprehensive evaluation, realizing the comprehensive, objective and accurate quantitative description and evaluation of customer perception , which can reflect the real perception of the user.

The invention discloses a method and a system for realizing international roaming callback service. According to the method, an unstructured supplementary service data (USSD) server queries a user authority database to judge whether a calling terminal has the authority to use the international roaming callback service; if the calling terminal does not have the authority, the USSD server suspends the international roaming callback service; and if the calling terminal has the authority, the USSD server calls the calling terminal back and calls a called terminal, wherein a USSD service authority server transmits international roaming user authority data to the USSD server through a data interface between the USSD service authority server and the USSD server. The method and the system have strong operability, meet the requirement on querying the authority of a calling subscriber while the characteristics of the existing technology, such as business process and networking structure, are not changed, shorten the time delay that the calling subscriber waits for the calling back, improve customer perception, reduce the overhead of a circuit and a signaling link in a system and lower the cost.

The invention provides an automatic tool supporting exportation of mass data. Through the automatic tool, a user can conveniently export professional resources one by one and then check the professional resources on site. A process is a method for guaranteeing data updating, and the exportation tool is an effective method for monitoring recording conditions. Xml data are exported through an xml configuration multithreading, a maintenance worker can conveniently provide data externally only by configuring an xml file, the multithreading is introduced, so that server resources can be used more effectively, and data can be exported as quickly as possible. Independent exportation of each model meets the requirement for extracting the data of daily users. The tool for exporting mass data provides a series of resolution schemes for a comprehensive resource backstage. Through the automatic tool supporting exportation of mass data, the backstage code can be standardized and the maintenance work can be streamlined, the workload of backstage workers is lightened, the number of maintenance workers is reduced, and good customer perception is generated.

The invention discloses an electric oven with an oily fume removal device, comprising a shell, an oven door, a control panel, an electric apparatus room and a cavity, wherein the shell forms the appearance and is internally provided with the cavity for forming a furnace chamber, and the oven door is connected to the shell. The electric oven is characterized by also comprising an oily fume removal device installed on the upper part of the chamber. The oily fume removal device is composed of a motor, a fan, an air vent net below the fan, a filter and a fan cover, wherein the motor is connected to the upper wall of the cavity, the fan is driven by the motor to rotate and is vertically installed, the filter is installed on the side surface of the fan and vertical to the top surface of the shell, and the fan cover is covered outside the fan and the filter. The electric oven has the effect on removing oily fume in the electric oven without lowering temperature in the hearth chamber. Thus, influence of the oily fume on the inner wall of the furnace chamber and indoor environment can be effectively avoided; and meanwhile, the visibility of the electric oven furnace chamber is improved to obtain good observation effect. The electric oven is novel in design, convenient to use, and simple in structure, and has good safety and good customer perception, thereby increasing selling points.

The invention discloses a network complaining method and device and a network complaint processing method and device. The methods and the devices are used for carrying out self-service processing on customer complaints. The network complaining method comprises the steps: acquiring user information, wherein the user information comprises the current location of a user; requesting a server side to acquire a regional map of the current location; receiving user input complaint information; carrying out information interaction with the server side according to the complaint information, so as to obtain an interaction result; receiving the interaction result which is fed back by the server side and is shown on the regional map. By adopting the methods and the devices, disclosed by the invention, the shortage of the existing network problem complaint processing processes is made up, applications and means for self-service complaint processing are provided for customers, the customer perception of complaint is improved, and the time and cost for complaint processing of customer service staff are reduced.

The invention discloses a mobile network user perception analysis system and a mobile network user perception analyzing method based on big data; the system comprises a collection layer, a data sharing layer and an application layer; the collection layer comprises an intelligent collection module used for collecting a signaling and message flow of a current RNC (radio network controller) generated by a GPEH (general performance event handling) platform from an OSS (open source software) according to a preset frequentness; the data sharing layer comprises a data sharing module used for processing the signaling and message flow obtained from the module of the collection layer and then providing the flow for a customer perception multidimensional data module; the application layer comprises a customer perception multidimensional data module and a network real-time monitoring module; the customer perception multidimensional data module is used for modeling a customer perception and providing a perception model with multiple dimensions for a customer; the network real-time monitoring module obtains interface data from the customer perception multidimensional data module and carries out real-time monitoring, tracking and warning. The system and the method disclosed by the invention have the big data analysis function, thereby creating a condition for fine network planning in a global scope; a network structured analysis and a network difficult problem depth analysis can be realized.

The invention discloses a method and a device for automatically identifying remote station opening, and belongs to the technical field of networks. The method comprises the steps that when an application program receives a base station number and an equipment model of a new base station, current position information of the application program is acquired; Acquiring planning data of the newly-builtbase station according to the received station number of the base station and the position information; Identifying the scene type of the new base station according to the planning data, and configuring corresponding performance parameters according to the scene type; And generating a script matched with the received equipment model according to the planning data and the configured performance parameters, and executing the generated script to obtain a data list of the new base station. In the invention, the application program is used for automatically identifying remote station opening to replace a process of manually configuring the station opening data, so that the manufacturing efficiency of a new base station script is improved, and the network stability and the customer perception are improved; And the labor cost and the degree of influence on the quality of the existing network after the newly-built base station accesses the network are reduced.

The embodiment of the invention discloses a fault information processing method, device and equipment and a storage medium. The method comprises the following steps: acquiring service private line data of each service private line; performing association analysis on the multi-dimensional general fault data in the business special line data of each business special line by adopting a big data association mining mode, calculating a basic maintenance coefficient of each business special line in a preset period; analyzing multi-dimensional customer data in the business special line data of each business special line by adopting an artificial neural network, calculating a customer behavior maintenance coefficient of each business special line in the preset period; and performing binary linear regression analysis on the basic maintenance coefficient and the customer behavior maintenance coefficient to obtain the maintenance urgent degree of each business special line. According to the embodiment of the invention, the customer perception can be practically improved, and the customer satisfaction of an operator service special line is effectively improved.

The present invention relates to a method for evaluating the cosmetic effects of a cosmetic product on the skin by determining multi-dimensional vectors from the diffuse reflection spectrum at the surfaces of the reference and the object skin before and after the application, and comparing any indices of relative spectral lengths of the object skin, spectral angles and an entropy after the application of the cosmetic product to the indices before the application of the cosmetic product. The method according to the present invention can evaluate the cosmetic effects of a cosmetic product on the skin with high precision and accuracy, and provide new indices directly linked to customer perception.

It is described a shoe-last selection method, comprising: providing a first set of digital data (SLS) representing a first shoe-last of a first shoe associated with a foot of a customer; trying-on a shoe by the customer and sending to a processing module a customer feedback information (OV-ALL; CONF-ZNE) defining a customer perception on the fitting quality of said shoe; processing the first digital data (SLS) on the basis of said customer feedback information (OV-ALL; CONF-ZNE) to alternatively generate: a second set of digital data (SLT) representing a second shoe-last better fitting said foot than the first shoe-last and a confirmation that said first shoe-last fits said foot.

The invention discloses an LTE load balancing method based on critical triggering. The LTE load balancing method based on critical triggering comprises the following steps that 1, a cell load is calculated; 2, a critical triggering point is established; 3, first critical triggering is conducted; 4, second critical triggering is conducted; 5, convergence judgment is conducted. According to the LTE load balancing method based on critical triggering, the cell load is analyzed firstly, corresponding load variation is calculated by establishing the critical trigger point and checking a first critical triggering threshold value and a second critical triggering threshold value, and a corresponding number of user transfer decisions are made by means of the capacity of a physical resource block and the balancing factor requirement. By the adoption of the LTE load balancing method, the resource utilization rate of a whole communication system can be increased, higher cell service throughput capacity can be achieved, and customer perception is improved.

The invention discloses an LTE fairness scheduling method based on time delay sensitivity. The method includes the steps of speed calculating, scheduling buffering, time delay adjusting, service quality ensuring and scheduling executing. According to the obtained LTE fairness scheduling method based on time delay sensitivity, by tracking time delay of current service and automatically adjusting the priority of the current service, users at low speed and high speed are screened out independently according the speed of the current service, channel resources can be distributed more positively for the users at low speed, proper punishment is conducted on the users at high speed, then the fairness is ensured among the users, and therefore the scheduling method keeps the service time delay sensitivity and considers the system throughput capacity and fairness at the same time, the service development service quality is improved, and customer perception is ensured.

The invention discloses a multi-server configuration profit maximization method based on customer perception value and risk awareness. The method comprises the following steps: establishing a cloud service provider model; establishing a customer perception value model; solving a user demand based on a customer perception value; and solving the optimal multi-server configuration of profit maximization based on risk awareness. The method can accurately capture the real condition of supply and demand of the cloud service market, considers the risk in pricing contracts, and has great significancein the field of cloud computing resource configuration. And compared with the existing two benchmark test methods, the average profit is greatly improved.

The invention discloses a method of cellphone account asynchronous payment; the business support system directly increases the pre-stored amount on the cellphone account and starts up the cellphone account; and the business support system stores the charging provisional records in the asynchronous charging list; then the business support system cancels debt according to the charging provisional records and formally records the charging data after cancelling the debt, and changes the cellphone account message again; the method and the application change the original charging synchronous mode into asynchronous mode, and, under the condition of not affecting customer perception, ensure the on-time charging of the communication telephone expenses and starting up the cellphone, and ensure the communication service continuity of calling user, reduce the user complaint and improve the client satisfaction degree.

The invention provides a network management system and a network management method based on active monitoring of intelligent voice warning. The network management method includes: establishing an intelligent voice warning active monitoring indicator database; setting different contacts aiming at different thresholds of all indicators; acquiring indicator data in the indicator database and monitoring changes of indicators in real time; after the indicator thresholds are reached, according to conditions of indicator configuration, calling the contacts corresponding to the calling thresholds to realize voice warning and active monitoring. The indicator data can be automatically monitored in monitoring and guaranteeing of network management, and voice warning can be performed in time when failure occurs; full automation and intelligence of the network management system can be realized, missing error brought by manual polling is avoided, and real-time monitoring of the warning is realized, so that warnings can be submitted in the first time, network problems can be found before customers, and customer perception degree can be improved.

The invention discloses an AHP-based power supply channel service performance multi-dimensional evaluation method, and belongs to the technical field of electric power. An existing evaluation scheme mainly depends on experience, is not comprehensive, rigorous and scientific enough and is prone to deviation. The invention provides basic data such as application rate, operation cost, service qualityand resource configuration based on power supply channel service. Five key index systems of service capability, customer perception, service benefit, application prospect and management and control quality are formed through quantitative analysis and inductive definition; the comprehensive evaluation score of the service efficiency of each power supply channel is calculated and output through weighted summation of an AHP analytic hierarchy process, and an index radar map is constructed, so that a decision maker can clearly observe the strength of each index of the same type of channel and analyze the reason of each data level, the optimization channel target is convenient to determine, and an optimization strategy is convenient to formulate; the scheme of the invention is comprehensive, rigorous and scientific, and deviation is not easy to generate.

The invention provides an AI server heat dissipation regulation and control method and system, a terminal and a storage medium. The method comprises steps that a first temperature of a GPU and GPU related hardware is monitored through a first BMC disposed on a switch board, and a first target rotating speed is generated according to the first temperature; the first BMC receives a second target rotating speed sent by a second BMC through the I2C bus, wherein the second target rotating speed is generated by the second BMC according to a monitored second temperature of mainboard associated hardware; and the first BMC generates a fan regulation and control signal according to the first target rotating speed and the second target rotating speed, and sends the fan regulation and control signal to a fan controller. According to the method, the AI server with various hardware can be effectively cooled, and the whole machine cooling risk caused by hardware equipment increase is solved in a mode of not needing customer perception.

The embodiment of the invention discloses a service monitoring method and system. The method comprises a step of collecting the annotation information and time stamp information when a service application executes a system operation in each time, a step of processing the collected information and obtaining converged data, and a step of carrying out service monitoring according to the converged data. The scheme of the embodiment of the invention can provide active service monitoring, thus the realization of rapid service positioning and service simulation resource prediction is facilitated, and the service quality and flexible operation and maintenance ability can be improved from the angle of service further so as to improve customer perception and save maintenance cost.

The invention provides an account preference method, an account preference unit and an account preference system. The method comprises the following steps of: generating a virtual bill in a preset time period according to a preference scheme; acquiring the virtual bill after receiving a new bill and adjusting the virtual bill according to the existing bill, the new bill and the preference bill; and generating a preference bill according to the adjusted virtual bill. The account preference method, the account preference unit and the account preference system can realize a real-time account process on the preference measures such as minimum guarantee, time segment and the like so as to realize real-time charge-off for the whole account preference system, enhance the degree of customer perception, reduce systematic risk and defaulting risk and reduce the load peak of the system.

The invention discloses a CFO (Carrier Frequency Offset) method based on double training sequences. The method comprises the steps of establishing a transceiving model, adding the double training sequences, synthesizing received signals, capturing an offset factor, estimating a CFO and the like; two different training sequences are added to initial signals, and different received signals are synthesized, so that the influence of noise on frequency offset estimation is completely counteracted. The method has the characteristics of simplifying the calculation quantity, having high capture precision, reducing frequency offset, weakening synchronous errors, reducing the bit error rate of a system and improving customer perception.