561results about How to "Reduce complaints" patented technology

A method and device for path switchover in communications field are provided. The method includes: detecting communication quality of traffic transmitted on an active path and obtaining a detection value of the communication quality; determining whether the detection value meets a switching condition; if yes, switching the traffic transmitted on the active path to a standby path. The device includes a detecting module, an obtaining module, a determining module and a switching module. The embodiment of the present disclosure integrates the NQA technology for detecting the path communication quality and the TE FRR fast path switching technology, and the NQA detection result may trigger the TE FRR path to switch quickly. Therefore, when the signal quality of the path degrades, making the QoS requirement of the SLA hard to meet, the traffic may be switched to standby path to meet the requirement of the SLA agreed originally between the carrier and the user, so as to improve the user experience and the satisfactory degree on the service provided by the carriers.

The invention discloses a short message platform optimization system and method of a distribution network first-aid repair command platform. The short message platform optimization system comprises a distribution network first-aid repair command platform. The distribution network first-aid repair command platform obtains user information from an electric power marketing service application system, obtains data from a power utilization information collection system, obtains distribution network fault information from a distribution automation system, collects user repair reporting information from a 95598 system, and obtains geographical coordinate information from a power grid GIS system. All the obtained information is stored in a fault information list. Fields are extracted from the fault information list to generate a short message template database. When a real fault work sheet is received, an address fuzzy query means is adopted in the short message template database to extract corresponding contents, and a first-aid repair work sheet short message is generated. The distribution network first-aid repair command platform sends the first-aid repair work sheet short message to a mobile terminal of a first-aid repair team, and provides a first-aid repair result of the first-aid repair team to a mobile terminal of a user as feedback in real time.

The invention discloses a user awareness depth detection method based on MR and XDR, which comprises the following steps of S1, acquiring MR data and XDR data; S2, extracting user location informationfrom the XDR data; S3, by using the S1-MME interface data in the XDR data as a control plane and by using the S1-U interface data as a service plane, forming a service quality KQI index from the twodimensionalities including the control plane and the service plane; S4: establishing a scoring model of a user awareness MOS index, calculating a user awareness MOS value based on the scoring model and the service quality KQI index; S5, establishing a 'wireless performance-service performance-user awareness' three-layer analysis model according to a wireless performance KPI index, the service quality KQI index and the user awareness MOS value, and restoring the instantaneous wireless performance during poor quality of user awareness by the three-layer analysis model. The method, by means of the two-way linkage analysis between a wireless side and a service side, upgrades the analysis level of a poor-quality user from the cell level to the user level and improves the problem location accuracy and efficiency.

The invention discloses a building exterior wall external thermal insulation system waterproof and drainage construction method. The building exterior wall external thermal insulation system waterproof and drainage construction method includes following steps: processing a wall foundation layer; leveling the wall foundation layer; arranging a drainage channel; pasting a thermal insulation board; smearing a polymer anti-crack mortar protection layer; processing details of waterproof nodes; performing external wall surface decoration and a water pouring experiment. The building exterior wall external thermal insulation system waterproof and drainage construction method overcomes the problems that an external wall crazes, leaks and the like, caused by water pressure generated due to water which enters a thermal insulation layer of a building exterior wall external thermal insulation system and can not be discharged in time. The building exterior wall external thermal insulation system waterproof and drainage construction method is applied into a plurality of projects, and thereby effectively improves cracking resistance and seepage prevention performance of the building exterior wall external thermal insulation system, prevents cracks and leakage of the external wall, eliminates potential safety hazards caused by the accident that the thermal insulation board falls off a high position, reduces user complaint and claim rate, reduces maintenance cost, reduces engineering use cost, and obtains good economic benefits and social benefits.

The invention discloses a dynamic bus departure scheduling optimization method based on interval calculation. The method comprises the following steps: S1, collecting information of a running bus andpassenger information on a line before the starting moment of a planning period; S2, predicting the passenger reference arrival rate at the starting moment of the planning period, and determining parameters required by model calculation; S3, under the condition that the passenger reference arrival rate of each station on a single line is changed within a certain interval, establishing a public transport dynamic departure scheduling robust optimization model based on interval calculation by taking the minimum total waiting time of all passengers as an objective function; and S4, solving the optimization model by utilizing a genetic algorithm, and finally obtaining a departure scheme with relatively small total waiting time of passengers and robustness. According to the method, the dynamic bus departure scheduling problem in China is considered from the perspective of robust optimization, the dynamic bus departure scheduling problem under the uncertain condition is solved, and the bus operation efficiency can be improved.

The invention discloses a voice forecasting linkage method and a voice forecasting linkage system based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, en exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.

The invention discloses a complaint pre-treatment method as well as a complaint treatment method, device and system. The complaint pre-treatment method comprises the following steps: acquiring data complained by various clients; extracting characteristics of complaint information corresponding to each type according to the complained data; scanning all the information of the clients according to the characteristics of the complaint information to get a predicted complaining client matched with the characteristics of the complaint information; and carrying out complaint pre-treatment on the predicted complaining client. By means of the invention, possibility of reducing complaints of the clients can be realized, the client service cost is lowered, and the defects of high complaint treating cost and great amount of complaints in the prior art are resolved.

This method includes: (1) The Garbage short message and color message server supervises the number and its content of the notes sending volume exceeding standard (ES) in a unit time. (2) BOSS obtains the file and content of the ES number; (3) compares the number with the White Name List (WNL) and judges whether the number is within WNL. (4) If it is, the flow is concluded. (5) If it is not, the number and content are presented to the operator interface for manually judgment. (7) If it is not, the flow is concluded. (8) If it is, a halting note function instruction is sent to HLR against this number. At the same time, the related data are stored into the User Service Database for staff explanation when complaint rises.

The invention relates to a signaling data mining and analyzing-based specific mobile subscriber coarse positioning system and a method thereof. According to the system, after a signaling data aggregation assembly carries out processing on collected signaling data of a mobile user in an operator core mobile network, the processing signaling data are transmitted to a coarse positioning service processing assembly, extraction and analyzing of user position data and characteristic data thereof as well as data mining are respectively carried out, and useful data are stored into a coarse positioning service database; meanwhile, the coarse positioning service management assembly carries out management and service packaging on the user position and characteristic data thereof; the coarse positioning service interface assembly carries out invoking and interaction on the user position and characteristic data thereof, thereby further realizing an invoking service of coarse positioning data by other network elements. According to the invention, on the basis of signaling data gathering and analyzing, coarse positioning on the specific mobile user is carried out and the positioning information is sent to an upper-layer application service unit, so that a novel value added service based on coarse positioning data is expanded and thus new social benefits and economic benefits are created for operators.

The invention discloses a dialing testing system and method applying to the IP IMS network. The system comprises a foreground application module which is used for generating a dialing testing request with a reserved number corresponding to a user terminal, a task dispatching module which is connected with the foreground application module and used for receiving the dialing testing request and generating an acquiring task according to the dialing testing request, a data acquiring module which is connected with the task dispatching module and used for receiving and performing the acquiring task to obtain at least one dialing testing data, and a data analyzing module which is connected with the data acquiring module and used for analyzing the at least one dialing test data to obtain the dialing test result and returning the dialing test result to the foreground application module.

The invention provides a method and equipment for identifying charging abnormity, a mobile terminal and a computer storage medium, wherein the method comprises the steps of acquiring the value of a preset parameter in a charging process in charging by means of a charger; determining whether the value is in a standard range of the preset parameter; and if not, reminding a user of charging abnormityof the charger. Therefore, through comparing the acquired value of the preset parameter with the standard range of the preset parameter, automatic charging abnormity identification is realized and user experience is improved. Furthermore complaints for incapability of charging to full capacity and low charging speed caused by poor insertion of a charger are reduced.

The invention discloses a train power supply leakage current detecting system and method. The train power supply leakage current detecting system comprises a leakage current sensor, a monitoring board and an insulation detecting module, wherein the leakage current sensor is arranged on a DC (Direct Current) 600V power supply connector of a locomotive; the monitoring board is inserted to an AP (Access Point) slot position of a 6A system and is used for controlling the train power supply leakage current detecting system; the insulation detecting module is used for detecting the insulating strength of a DC 600V power supply output circuit. The train power supply leakage current detecting method comprises the steps: monitoring board control: controlling the working state of the train power supply leakage current detecting system; insulating detection: detecting the insulating strength of the DC 600V power supply output circuit; real-time monitoring: monitoring leakage current in real time, wherein the leakage current is generated by the locomotive; and detected data transmission and storage. By using the train power supply leakage current detecting system and method, grounding current generated in an electric system of the locomotive can be directly measured, the accuracy, safety and reliability of leakage current detection are improved, and the reliability and safety of train power supply are improved.

The invention provides a power transmission line online fault monitoring method and system. The method comprises the following steps: integrating operation parameters and environmental parameters of the power transmission line under different faults to form a fault historical database, and constructing a neural network identification model of the power transmission line under different faults according to the fault historical database; collecting operating parameters and environmental parameters of the power transmission line, inputting the operating parameters and the environmental parametersinto the neural network identification model, and analyzing faults of the power transmission line; judging the fault occurrence reason according to the fault analysis result, and carrying out image acquisition on the possible fault points of the power transmission line; and performing feature extraction and analysis on the acquired images, and obtaining fault occurrence points according to analysis results. According to the power transmission line online fault monitoring method and the system thereof, the fault point can be judged at the first time, the fault searching time is shortened, thefault is eliminated as early as possible, the power transmission is recovered, and the power supply reliability is improved.

The invention provides a spam message processing method, device and system, aiming at overcoming the defect that a spam message is caused by cancelling of the number of a mobile terminal previously. The method comprises the steps: after the number of the mobile terminal is cancelled, acquiring a short message detail list before the mobile phone number is cancelled; according to the short message detail list, searching industrial application information subscribed by the number of the mobile terminal before being cancelled; and carrying out an industrial application information subscription cancellation service on the cancelled number. Preprocessing can be carried out on the spam message probably caused before or in the event, thus avoiding that spam message is sent to the number of the mobile terminal subscribing for the second time, improving user experience and reducing user complaint.

The invention discloses automatic detection equipment of laser paper and laser membranes, which is installed on the output terminal after the processes such as membrane pressing, coating, plating and the like, wherein the output terminal is a rotating roller; a lighting lamp and a camera device are arranged at the upper part of the roller; an encoder is arranged in the roller; the encoders records the detected material on the roller and the rotation information of the roller and transfers to a control system; the control system receives the information of the encoder and emits the corresponding commands to the camera device; and the camera device transmits the images of the detected piece back to the control system. The automatic detection equipment disclosed by the invention combines a high-speed synchronous photographing technique and the rapid image analysis processing technique of a computer to form a sensitive machine vision technique, detects various quality defects which are generated in the production course of the laser paper and membranes in a high-speed motion, timely alarms and identifies, and rejects when the subsequent process is rewound, thereby reducing the client complaints and improving the production efficiency.

The invention relates to an artificial intelligent platform based auxiliary business handling administrative examination and approval method. An administrative business system interacts with an applicant through an artificial intelligent platform, the artificial intelligent platform confirms identity information and a to-do list of the applicant and prompts the applicant to provide information data corresponding to handling conditions according to preset handling conditions, and when the information data is a real object, image data of the real object is acquired; when part of the information data is already acquired and verified before the current to-do list is handled, the applicant is no longer prompted to provide the information data; after the information data is qualified through examination and approval, the applicant goes to a service window, the real object is compared with the previously selected image data to verify the authenticity of the information data, and if the information data is true, the to-do list continues to be handled until the to-do list is completed. Therefore, paper archives are reduced as far as possible, the information retrieval speed is greatly increased, and the management orderliness and the service convenience are greatly improved; and various statistic data and high-quality decision support can be provided based on big data analysis.

The embodiment of the invention discloses a communication method and a device for double card user equipment and relates to the field of communication. The method includes that a network side device receives a first instruction of the double card user equipment before a first card of the double card user equipment communicates with first user equipment, the first instruction is used for indicating that the double card user equipment is busy, if a second paging message from second user equipment is received, the network side device sends a message indicating that a user is busy to the second user equipment according to the first instruction, so that the second user equipment can be informed of busy double card user equipment according to the message indicating that the user is busy, and the second paging message is sent when the second user equipment calls a second card of the double card user equipment. By means of the communication method and the device for the double card user equipment, when the first card of the double card user equipment is in communication for a long time, the second user equipment can hear prompts such as 'the dialed number can not be connected' if the second user equipment calls the second card of the double card user equipment, and the prompts indicate that the second card of the double card user equipment is off line.

The invention discloses a cutting method and a cutting system for realizing network convergence, which belong to the technical field of communication. The method comprises the following steps that: in a process of converging network, a converged network transmits an equal public land mobile network (PLMN) list (EPLMN LIST) to a user beneath, wherein the EPLMN LIST comprises an identification of the converged network and the identification of a convergence target network which are used for informing the user to cut to the convergence target network; the user which receives the EPLMN LIST transmitted by the converged network enters a cutting position area of the convergence target network and initiates an access request to the convergence target network; and the convergence target network accepts the access of the user to the convergence target network. After adopting the technical scheme of the invention in a network cutting process, the services of all users are not interrupted.

The invention discloses a meter reading data exception analysis method based on a deep learning algorithm, and relates to the field of power consumer meter reading exception judgment methods. In the past, a field detection method is mostly adopted for processing abnormal opinion complaints of the meter reading data, material resources and human resources are consumed, the efficiency is low, and the problems of single method, low accuracy and the like also exist for judging the determined abnormal user error electric quantity of the meter reading data. According to the method, a BP neural network subjected to deep learning training is adopted to establish a user meter reading data exception subordination judgment algorithm model and an optimal configuration strategy; quick and accurate judgment of work order user meter reading data abnormity affiliation is realized, and accurate estimation of error time and error electric quantity is realized by establishing a meter reading data abnormity user daily electricity consumption prediction model and an optimal configuration strategy. Therefore, the working efficiency of 95598 index analysis and quality control is improved, and an auxiliary decision-making effect is achieved.

The invention provides an automatic monitoring method and system for business processes and relates to the technical field of automatic testing. The method comprises the steps of recording different functional points of each system via the page cloning technology to form use cases; selecting the use cases corresponding to some functional points to perform business orchestration to form different business processes; performing automatic testing on the business processes according to testing plans to obtain testing results; monitoring whether the functional points in the business processes are normal according to the testing results. According to the embodiments, functional points are recorded by using the page cloning technology to form use cases and, by automatically testing business processes formed by different use cases, whether the functional points in the business processes are normal can be monitored, so that abnormal functional points can be repaired timely, problems can be solved before worsening, user perception can be improved and the user complaints can be reduced.

A method is provided for evaluating a customer generated communication about a customer device. Terms of a customer generated communication are received with respect to the customer's device. Through a sentiment analysis engine, a sentiment expressed through the customer generated communication is determined. The sentiment has a sentiment strength, positive or negative. Through a parsing engine, an issue is extracted with respect to the device as expressed through the terms of the customer generated communication. A device profile of the device is retrieved, which has device parameters. Relevant device parameters to the extracted issue are determined, and these are forwarded to a rules engine. Through the rules engine, the extent to which the extracted issue is factually justified is verified. The extent of factual justification is correlated with the sentiment strength to arrive at a sentiment accuracy index.