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562results about How to "Reduce complaints" patented technology
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Method and device for path switchover
ActiveUS20110007652A1Reduce complaintsImprove satisfactionError preventionTransmission systemsTraffic capacityFast path
A method and device for path switchover in communications field are provided. The method includes: detecting communication quality of traffic transmitted on an active path and obtaining a detection value of the communication quality; determining whether the detection value meets a switching condition; if yes, switching the traffic transmitted on the active path to a standby path. The device includes a detecting module, an obtaining module, a determining module and a switching module. The embodiment of the present disclosure integrates the NQA technology for detecting the path communication quality and the TE FRR fast path switching technology, and the NQA detection result may trigger the TE FRR path to switch quickly. Therefore, when the signal quality of the path degrades, making the QoS requirement of the SLA hard to meet, the traffic may be switched to standby path to meet the requirement of the SLA agreed originally between the carrier and the user, so as to improve the user experience and the satisfactory degree on the service provided by the carriers.
Owner:HUAWEI TECH CO LTD
Short message platform optimization system and method of distribution network first-aid repair command platform
InactiveCN106875114AReduce the number of fault repairsImprove satisfactionMessaging/mailboxes/announcementsResourcesCollection systemFuzzy query
The invention discloses a short message platform optimization system and method of a distribution network first-aid repair command platform. The short message platform optimization system comprises a distribution network first-aid repair command platform. The distribution network first-aid repair command platform obtains user information from an electric power marketing service application system, obtains data from a power utilization information collection system, obtains distribution network fault information from a distribution automation system, collects user repair reporting information from a 95598 system, and obtains geographical coordinate information from a power grid GIS system. All the obtained information is stored in a fault information list. Fields are extracted from the fault information list to generate a short message template database. When a real fault work sheet is received, an address fuzzy query means is adopted in the short message template database to extract corresponding contents, and a first-aid repair work sheet short message is generated. The distribution network first-aid repair command platform sends the first-aid repair work sheet short message to a mobile terminal of a first-aid repair team, and provides a first-aid repair result of the first-aid repair team to a mobile terminal of a user as feedback in real time.
Owner:STATE GRID CORP OF CHINA +2
User awareness depth detection method based on MR and XDR
ActiveCN108683527APerceived MOS value improvementImprove customer perception evaluation and optimization efficiencyServices signallingLocation information based serviceData as a serviceUser awareness
The invention discloses a user awareness depth detection method based on MR and XDR, which comprises the following steps of S1, acquiring MR data and XDR data; S2, extracting user location informationfrom the XDR data; S3, by using the S1-MME interface data in the XDR data as a control plane and by using the S1-U interface data as a service plane, forming a service quality KQI index from the twodimensionalities including the control plane and the service plane; S4: establishing a scoring model of a user awareness MOS index, calculating a user awareness MOS value based on the scoring model and the service quality KQI index; S5, establishing a 'wireless performance-service performance-user awareness' three-layer analysis model according to a wireless performance KPI index, the service quality KQI index and the user awareness MOS value, and restoring the instantaneous wireless performance during poor quality of user awareness by the three-layer analysis model. The method, by means of the two-way linkage analysis between a wireless side and a service side, upgrades the analysis level of a poor-quality user from the cell level to the user level and improves the problem location accuracy and efficiency.
Owner:WUHAN HONGXIN TECH SERVICE CO LTD
Building exterior wall external thermal insulation system waterproof and drainage construction method
InactiveCN104179263AImprove anti-crack and anti-seepage performanceEliminate potential safety hazardsHeat proofingBuilding insulationsSocial benefitsCrack resistance
Owner:ZHONGQI JIAOJIAN GRP
Dynamic bus departure scheduling optimization method based on interval calculation
ActiveCN110119835AImprove operational efficiencyReduce waiting timeInternal combustion piston enginesForecastingGenetic algorithmComputer science
The invention discloses a dynamic bus departure scheduling optimization method based on interval calculation. The method comprises the following steps: S1, collecting information of a running bus andpassenger information on a line before the starting moment of a planning period; S2, predicting the passenger reference arrival rate at the starting moment of the planning period, and determining parameters required by model calculation; S3, under the condition that the passenger reference arrival rate of each station on a single line is changed within a certain interval, establishing a public transport dynamic departure scheduling robust optimization model based on interval calculation by taking the minimum total waiting time of all passengers as an objective function; and S4, solving the optimization model by utilizing a genetic algorithm, and finally obtaining a departure scheme with relatively small total waiting time of passengers and robustness. According to the method, the dynamic bus departure scheduling problem in China is considered from the perspective of robust optimization, the dynamic bus departure scheduling problem under the uncertain condition is solved, and the bus operation efficiency can be improved.
Owner:HANGZHOU DIANZI UNIV
Voice forecasting linkage method and system based on call requirements
ActiveCN104125352AEfficient developmentEfficient use ofInterconnection arrangementsSpecial service for subscribersCustomer requirementsService quality
The invention discloses a voice forecasting linkage method and a voice forecasting linkage system based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, en exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2
Complaint pre-treatment method as well as complaint treatment method, device and system
InactiveCN101998472AAvoid complaintsReduce customer service costsWireless communicationPre treatmentComputer science
The invention discloses a complaint pre-treatment method as well as a complaint treatment method, device and system. The complaint pre-treatment method comprises the following steps: acquiring data complained by various clients; extracting characteristics of complaint information corresponding to each type according to the complained data; scanning all the information of the clients according to the characteristics of the complaint information to get a predicted complaining client matched with the characteristics of the complaint information; and carrying out complaint pre-treatment on the predicted complaining client. By means of the invention, possibility of reducing complaints of the clients can be realized, the client service cost is lowered, and the defects of high complaint treating cost and great amount of complaints in the prior art are resolved.
Owner:中国移动通信集团甘肃有限公司
Garbage message and multimedia message plugging method
ActiveCN101137085AFast blockingReduce latencyRadio/inductive link selection arrangementsMessaging/mailboxes/announcementsWhitelistText message
This method includes: (1) The Garbage short message and color message server supervises the number and its content of the notes sending volume exceeding standard (ES) in a unit time. (2) BOSS obtains the file and content of the ES number; (3) compares the number with the White Name List (WNL) and judges whether the number is within WNL. (4) If it is, the flow is concluded. (5) If it is not, the number and content are presented to the operator interface for manually judgment. (7) If it is not, the flow is concluded. (8) If it is, a halting note function instruction is sent to HLR against this number. At the same time, the related data are stored into the User Service Database for staff explanation when complaint rises.
Owner:CHINA MOBILE GROUP JIANGSU
Signaling data mining and analyzing-based specific mobile subscriber coarse positioning system and method thereof
ActiveCN103354633AStereo acquisitionStereo masteryLocation information based serviceSocial benefitsData aggregator
The invention relates to a signaling data mining and analyzing-based specific mobile subscriber coarse positioning system and a method thereof. According to the system, after a signaling data aggregation assembly carries out processing on collected signaling data of a mobile user in an operator core mobile network, the processing signaling data are transmitted to a coarse positioning service processing assembly, extraction and analyzing of user position data and characteristic data thereof as well as data mining are respectively carried out, and useful data are stored into a coarse positioning service database; meanwhile, the coarse positioning service management assembly carries out management and service packaging on the user position and characteristic data thereof; the coarse positioning service interface assembly carries out invoking and interaction on the user position and characteristic data thereof, thereby further realizing an invoking service of coarse positioning data by other network elements. According to the invention, on the basis of signaling data gathering and analyzing, coarse positioning on the specific mobile user is carried out and the positioning information is sent to an upper-layer application service unit, so that a novel value added service based on coarse positioning data is expanded and thus new social benefits and economic benefits are created for operators.
Owner:SHANGHAI XINFANG SOFTWARE
Dialing testing system and method
ActiveCN104753735AImprove satisfactionReduce complaintsData switching networksSoftware engineeringComputer terminal
The invention discloses a dialing testing system and method applying to the IP IMS network. The system comprises a foreground application module which is used for generating a dialing testing request with a reserved number corresponding to a user terminal, a task dispatching module which is connected with the foreground application module and used for receiving the dialing testing request and generating an acquiring task according to the dialing testing request, a data acquiring module which is connected with the task dispatching module and used for receiving and performing the acquiring task to obtain at least one dialing testing data, and a data analyzing module which is connected with the data acquiring module and used for analyzing the at least one dialing test data to obtain the dialing test result and returning the dialing test result to the foreground application module.
Owner:CHINA MOBILE GROUP SHAIHAI
Intelligent advertisement delivery system and method
The invention discloses an intelligent advertisement delivery system and method. The advertisement delivery system comprises a Tag database, an advertisement content system, an advertisement space system and an intelligent delivery system. In the advertisement content system, each advertisement content corresponds to a content Tag list; in the advertisement space system, each advertisement space corresponds to an advertisement space Tag list; the Tag database stores the Tag element data expressing each advertisement and each advertisement space; and the intelligent delivery system performs Tag-based correlation calculation for the advertisement content Tag list and the advertisement space Tag list to obtain the matching condition CP between the advertisement content and the advertisement space, and determines the content of which the advertisement is to be displayed on the requested advertisement space according to the matching condition between the advertisement content and the advertisement space and the advertisement space ID in an advertisement delivery request. The advertisement delivery system displays the advertisement to the user in great need in the most appropriate advertisement space so as to achieve a four-win (operator, service provider, advertiser and user) result.
Owner:SHENZHEN LONG VISION
Method and equipment for identifying charging abnormity, mobile terminal and computer storage medium
InactiveCN107831386AImprove user experienceReduce complaintsCircuit monitoring/indicationDifferent batteries chargingComputer terminalComputer science
The invention provides a method and equipment for identifying charging abnormity, a mobile terminal and a computer storage medium, wherein the method comprises the steps of acquiring the value of a preset parameter in a charging process in charging by means of a charger; determining whether the value is in a standard range of the preset parameter; and if not, reminding a user of charging abnormityof the charger. Therefore, through comparing the acquired value of the preset parameter with the standard range of the preset parameter, automatic charging abnormity identification is realized and user experience is improved. Furthermore complaints for incapability of charging to full capacity and low charging speed caused by poor insertion of a charger are reduced.
Owner:QIKU INTERNET TECH SHENZHEN CO LTD
Train power supply leakage current detecting system and method
ActiveCN103439627AImprove reliabilityImprove securityTesting dielectric strengthCurrent/voltage measurementCurrent transducerElectrical connection
The invention discloses a train power supply leakage current detecting system and method. The train power supply leakage current detecting system comprises a leakage current sensor, a monitoring board and an insulation detecting module, wherein the leakage current sensor is arranged on a DC (Direct Current) 600V power supply connector of a locomotive; the monitoring board is inserted to an AP (Access Point) slot position of a 6A system and is used for controlling the train power supply leakage current detecting system; the insulation detecting module is used for detecting the insulating strength of a DC 600V power supply output circuit. The train power supply leakage current detecting method comprises the steps: monitoring board control: controlling the working state of the train power supply leakage current detecting system; insulating detection: detecting the insulating strength of the DC 600V power supply output circuit; real-time monitoring: monitoring leakage current in real time, wherein the leakage current is generated by the locomotive; and detected data transmission and storage. By using the train power supply leakage current detecting system and method, grounding current generated in an electric system of the locomotive can be directly measured, the accuracy, safety and reliability of leakage current detection are improved, and the reliability and safety of train power supply are improved.
Owner:株洲中车轨道交通装备有限公司
Power transmission line online fault monitoring method and system
ActiveCN110018389ASave search timeImprove power supply reliabilityFault location by conductor typesElectric power transmissionTransmission line
The invention provides a power transmission line online fault monitoring method and system. The method comprises the following steps: integrating operation parameters and environmental parameters of the power transmission line under different faults to form a fault historical database, and constructing a neural network identification model of the power transmission line under different faults according to the fault historical database; collecting operating parameters and environmental parameters of the power transmission line, inputting the operating parameters and the environmental parametersinto the neural network identification model, and analyzing faults of the power transmission line; judging the fault occurrence reason according to the fault analysis result, and carrying out image acquisition on the possible fault points of the power transmission line; and performing feature extraction and analysis on the acquired images, and obtaining fault occurrence points according to analysis results. According to the power transmission line online fault monitoring method and the system thereof, the fault point can be judged at the first time, the fault searching time is shortened, thefault is eliminated as early as possible, the power transmission is recovered, and the power supply reliability is improved.
Owner:STATE GRID SHANDONG ELECTRIC POWER +1
Group transmitting system and method based on search engine
InactiveCN101068377AReduce complaintsReduce wasteSpecial service provision for substationRadio/inductive link selection arrangementsDistribution controlOriginal data
A group-sending system based on search engine comprises group-sending management port for setting up group-sending task and storing said task in databank, group extractor module for fetching out condition of acceptor receiving group-send task, resource delver module for organizing original data to be space index library of user attribute, search engine module for searching relevant object group being returned back to said extractor module, distribution-control module for selecting proper sending mode according to attribute of group-send task and for sending all users of object group to external network element. Its group-sending method is also disclosed.
Owner:NANJING ZHONGXING XIN SOFTWARE CO LTD
Multi-couple unit operation state control method and system and heat pump multi-couple unit
ActiveCN107560092AImprove experienceReduce complaintsMechanical apparatusSpace heating and ventilation safety systemsPublic placeUnit operation
The invention relates to a multi-couple unit operation state control method and system and a heat pump multi-couple unit. The control method comprises the steps that the target operation mode of eachindoor unit is determined according to the operation mode, set by a user, of the indoor unit; the heat exchange quantity demands of the indoor units corresponding to the different target operation modes are counted, and the leading operation mode of the target operation modes is judged according to the heat exchange quantity demands; and the leading operation mode serves as the operation mode of an outdoor unit. By means of the control method, when the operation mode of the outdoor unit is determined, the expected operation mode of each user is comprehensively considered quantificationally, sothat the operation mode of the outdoor unit meets the actual heat exchange requirement of a majority of users, the control mode can be more suitable for meeting the actual use requirement of a majority of users during use, and accordingly the user experience is improved and user complaint can be reduced when the system is used on public places like office buildings.
Owner:GREE ELECTRIC APPLIANCES INC
Spam message processing method, device and system
InactiveCN102036263AImprove user experienceReduce user complaintsWireless communicationText messagingMobile phone
The invention provides a spam message processing method, device and system, aiming at overcoming the defect that a spam message is caused by cancelling of the number of a mobile terminal previously. The method comprises the steps: after the number of the mobile terminal is cancelled, acquiring a short message detail list before the mobile phone number is cancelled; according to the short message detail list, searching industrial application information subscribed by the number of the mobile terminal before being cancelled; and carrying out an industrial application information subscription cancellation service on the cancelled number. Preprocessing can be carried out on the spam message probably caused before or in the event, thus avoiding that spam message is sent to the number of the mobile terminal subscribing for the second time, improving user experience and reducing user complaint.
Owner:中国移动通信集团甘肃有限公司
An efficient intelligent customer service method and system oriented to customer guidance in the field of electronic commerce
PendingCN109919671ASolve efficiency problemsSolve quality problemsMarketingSpecial data processing applicationsService experienceMan machine
The invention relates to an efficient intelligent customer service method and system oriented to customer guidance in the field of electronic commerce. According to the invention, the efficiency and quality problems of an intelligent customer service system in an e-commerce scene are solved; Index of service quality and service efficiency of consultation and response is reformulated, an integratedservice quality and service efficiency assessment standard taking a client as the center is defined, and a new mode and a new process of robot service and man-machine cooperation are provided. The first stage is pure machine service; In the second stage, machine service and manual monitoring are carried out; And the third stage is manual service, and meanwhile machine assistance is achieved. According to the invention, better consultation and response service experience is provided for a client, and man-machine switching is seamless and smooth; Emotion of the client is paid attention to and protected, manual service can be switched into in time, and more intimate and comprehensive service is obtained. And the service level, including the service quality and efficiency, can be quantified in real time, and can be fed back to the machine and the manual customer service in time to make corresponding adjustments.
Owner:上海宝尊电子商务有限公司
Automatic detection equipment of laser paper and laser membranes
InactiveCN102221560AReduce complaintsIncrease productivityMaterial analysis by optical meansMachine visionAutomatic test equipment
The invention discloses automatic detection equipment of laser paper and laser membranes, which is installed on the output terminal after the processes such as membrane pressing, coating, plating and the like, wherein the output terminal is a rotating roller; a lighting lamp and a camera device are arranged at the upper part of the roller; an encoder is arranged in the roller; the encoders records the detected material on the roller and the rotation information of the roller and transfers to a control system; the control system receives the information of the encoder and emits the corresponding commands to the camera device; and the camera device transmits the images of the detected piece back to the control system. The automatic detection equipment disclosed by the invention combines a high-speed synchronous photographing technique and the rapid image analysis processing technique of a computer to form a sensitive machine vision technique, detects various quality defects which are generated in the production course of the laser paper and membranes in a high-speed motion, timely alarms and identifies, and rejects when the subsequent process is rewound, thereby reducing the client complaints and improving the production efficiency.
Owner:SHANGHAI KEEP TOP SCI & TECH DEV
Artificial intelligent platform based auxiliary business handling administrative examination and approval method
ActiveCN105117437AImprove retrieval speedImprove orderOffice automationWebsite content managementData profilingImaging data
The invention relates to an artificial intelligent platform based auxiliary business handling administrative examination and approval method. An administrative business system interacts with an applicant through an artificial intelligent platform, the artificial intelligent platform confirms identity information and a to-do list of the applicant and prompts the applicant to provide information data corresponding to handling conditions according to preset handling conditions, and when the information data is a real object, image data of the real object is acquired; when part of the information data is already acquired and verified before the current to-do list is handled, the applicant is no longer prompted to provide the information data; after the information data is qualified through examination and approval, the applicant goes to a service window, the real object is compared with the previously selected image data to verify the authenticity of the information data, and if the information data is true, the to-do list continues to be handled until the to-do list is completed. Therefore, paper archives are reduced as far as possible, the information retrieval speed is greatly increased, and the management orderliness and the service convenience are greatly improved; and various statistic data and high-quality decision support can be provided based on big data analysis.
Owner:陈飞 +1
Automatic parking method, electronic equipment and automobile
PendingCN110103951AAvoid the problem of not being able to open the car doorReduce complaintsExternal condition input parametersParking spaceElectric equipment
The invention discloses an automatic parking method, electronic equipment and an automobile. The automatic parking method comprises the steps of recognizing a roadside parking space, which satisfies an automobile body specification and is positioned on one side of a curb, on the basis of a first sensor; judging whether there is an obstacle affecting automobile door opening on the curb or not on the basis of a second sensor independent of the first sensor; and if the obstacle exists and the obstacle affects the automobile door opening, planning a trajectory with maximum automobile door openingand no interference of the obstacle as reference and automatically parking an automobile. According to the automatic parking method, the electronic equipment and the automobile, on the basis of multi-sensor data fusion full-automatic parking scheme, a problem that a user cannot open an automobile door after an automatic parking system finishing parking is successfully solved through system intelligent calculating and processing during processing the limited parking space type. According to the automatic parking method, by optimizing a special parking space logic strategy, the scene coverage rate of an automatic parking technology is increased, user complaints can be reduced, and the user experience feeling can be greatly improved.
Owner:WM SMART MOBILITY (SHANGHAI) CO LTD
Communication method and device for double card user equipment
ActiveCN102984801AImprove experienceReduce complaintsWireless communicationComputer hardwareUser equipment
The embodiment of the invention discloses a communication method and a device for double card user equipment and relates to the field of communication. The method includes that a network side device receives a first instruction of the double card user equipment before a first card of the double card user equipment communicates with first user equipment, the first instruction is used for indicating that the double card user equipment is busy, if a second paging message from second user equipment is received, the network side device sends a message indicating that a user is busy to the second user equipment according to the first instruction, so that the second user equipment can be informed of busy double card user equipment according to the message indicating that the user is busy, and the second paging message is sent when the second user equipment calls a second card of the double card user equipment. By means of the communication method and the device for the double card user equipment, when the first card of the double card user equipment is in communication for a long time, the second user equipment can hear prompts such as 'the dialed number can not be connected' if the second user equipment calls the second card of the double card user equipment, and the prompts indicate that the second card of the double card user equipment is off line.
Owner:HONOR DEVICE CO LTD
Voice control method and system for household electrical appliances
PendingCN106023992AReduce complaintsImprove textureSpeech recognitionProgramme total factory controlControl signalEngineering
The invention provides a voice control method and system for household electrical appliances. The method comprises the following steps: acquiring voice signals collected by a plurality of voice collecting elements distributed in an effectively active area of a user; according to the voice signals, decoding the control signals and analyzing household electrical appliances corresponding to the control signals and controlling the electrical appliances based on the control signals. According to the invention, a plurality of voice collecting elements are set in an effectively active area of a user to collect the voice signals from the user in real time which means that in whatever part of the effectively active area, sounds can be effectively recognized and collected by the voice collecting elements without causing the problems of failing to recognize or misrecognize due to distance and external noise, therefore improving the stability of voice control and providing a user with a better voice quality control product as well as enhancing the value of household appliances for reduced user's complaints.
Owner:GREE ELECTRIC APPLIANCES INC
Cutting method and system for realizing network convergence
ActiveCN101815284AReduce complaintsImprove satisfactionNetwork data managementNetwork ConvergencePublic land mobile network
The invention discloses a cutting method and a cutting system for realizing network convergence, which belong to the technical field of communication. The method comprises the following steps that: in a process of converging network, a converged network transmits an equal public land mobile network (PLMN) list (EPLMN LIST) to a user beneath, wherein the EPLMN LIST comprises an identification of the converged network and the identification of a convergence target network which are used for informing the user to cut to the convergence target network; the user which receives the EPLMN LIST transmitted by the converged network enters a cutting position area of the convergence target network and initiates an access request to the convergence target network; and the convergence target network accepts the access of the user to the convergence target network. After adopting the technical scheme of the invention in a network cutting process, the services of all users are not interrupted.
Owner:深圳市中兴通讯技术服务有限责任公司
Material management system based on PDA device and enterprise resource planning system
InactiveCN103955790AReal-time communicationEnsure correct executionResourcesEnterprise resource planningInstant messaging
The invention discloses an instant messaging service process execution system based on a PDA device and an enterprise resource planning system. Service personnel use instant messaging of the PDA device and the enterprise resource planning system, so that services such as purchase and storage of raw materials, raw material consumption in a production plan, product acceptance, sell, delivery and picking, truck loading ex-factory inspection and subcontracting. According to the system, real-time communication of the PDA device and the enterprise resource planning system is achieved, service process execution information of purchase and storage of the raw materials, production execution, sell and ex-warehouse and the like is fed back to the enterprise resource planning system in real time, the related personnel can master required information respectively in real time from the system, transparency of enterprise management is improved, data are well documented, it is guaranteed that a sale plan can be executed accurately, and client complaints generated due to the fact that goods can not be delivered in time are reduced.
Owner:SHANXI TAIGANG STAINLESS STEEL CO LTD
Meter reading data exception analysis method based on deep learning algorithm
PendingCN111047094AAchieve accurate estimatesImprove work efficiencyForecastingResourcesQuality controlEngineering
The invention discloses a meter reading data exception analysis method based on a deep learning algorithm, and relates to the field of power consumer meter reading exception judgment methods. In the past, a field detection method is mostly adopted for processing abnormal opinion complaints of the meter reading data, material resources and human resources are consumed, the efficiency is low, and the problems of single method, low accuracy and the like also exist for judging the determined abnormal user error electric quantity of the meter reading data. According to the method, a BP neural network subjected to deep learning training is adopted to establish a user meter reading data exception subordination judgment algorithm model and an optimal configuration strategy; quick and accurate judgment of work order user meter reading data abnormity affiliation is realized, and accurate estimation of error time and error electric quantity is realized by establishing a meter reading data abnormity user daily electricity consumption prediction model and an optimal configuration strategy. Therefore, the working efficiency of 95598 index analysis and quality control is improved, and an auxiliary decision-making effect is achieved.
Owner:STATE GRID ZHEJIANG ELECTRIC POWER +2
Network quality detection method and router
InactiveCN105187228AQuality real-time monitoringReduce complaintsData switching networksInterconnectionProtocol for Carrying Authentication for Network Access
The invention provides a network quality detection method and a router. The router comprises a detection message generation module used for generating a detection message based on a TCP / IP interconnection layer protocol, a network quality detection module used for forwarding the generated detection message to a selected ISP server through the broadband network and each-stage router and further determining a network quality detection result according to a response message given by the ISP server, and an alarm report module used for reporting and alarming when the network quality detection result exceeds a preset threshold. According to the network quality detection method and the router, real-time monitoring on network quality can be realized, end-to-end network quality from a family access end to an ISP service provider platform can be timely mastered, operation maintainers are assisted to discover network abnormity timely, fault elimination and active prevention are realized, broadband user complaints are reduced, and better services for users are realized.
Owner:中国通信建设集团设计院有限公司
An automatic monitoring method and system for business processes
InactiveCN106897204ARepair in timeImprove perceptionSoftware testing/debuggingResourcesUser perceptionUsers perceptions
The invention provides an automatic monitoring method and system for business processes and relates to the technical field of automatic testing. The method comprises the steps of recording different functional points of each system via the page cloning technology to form use cases; selecting the use cases corresponding to some functional points to perform business orchestration to form different business processes; performing automatic testing on the business processes according to testing plans to obtain testing results; monitoring whether the functional points in the business processes are normal according to the testing results. According to the embodiments, functional points are recorded by using the page cloning technology to form use cases and, by automatically testing business processes formed by different use cases, whether the functional points in the business processes are normal can be monitored, so that abnormal functional points can be repaired timely, problems can be solved before worsening, user perception can be improved and the user complaints can be reduced.
Owner:CHINA TELECOM CORP LTD
Cutting machining technology for semi-hole plate provided with copper plating holes at plate edges
ActiveCN102387668AEliminate copper deficiencyReduce scrapPrinted circuit manufactureCopper platingMolding machine
The invention relates to a cutting machining technology for a semi-hole plate provided with copper plating holes at plate edges. The cutting machining technology is characterized by comprising the following technology steps: inserting a drill bit used for drilling pin holes on a cutter holder, starting a forming machine, and drilling deep holes in an electric wood plate of the forming machine; placing a pulp plate on the electric wood plate, fixing four edges of the pulp plate with the electric wood plate, inserting the drill bit used for drilling large holes on the cutter holder, and drilling the large holes in the pulp plate; carrying out cutting machining on the pulp plate to fish out a groove body; selecting pins, inserting the pins on four corners of the pulp plate, sheathing a printed circuit plate, and hitting the pins well; taking out a shaft printed circuit plate to be sheathed on the pins, fixing four edges of the printed circuit plate by masking tape; and carrying out cutting machining on the plate edges of the printed circuit plate. With the cutting machining technology implemented, the requirements on the quality of a semi-hole plate provided with PTHs (plated though hole) at the plate edges can be guaranteed, waste of unqualified products and the complaints of clients are reduced, and the creditworthiness on client terminals is promoted.
Owner:GULTECH WUXI ELECTRONICS CO LTD
System and method of sentiment accuracy indexing for customer service
InactiveUS20160335252A1Reduce churnReduce complaintsDigital data information retrievalProduct appraisalData miningDevice parameters
A method is provided for evaluating a customer generated communication about a customer device. Terms of a customer generated communication are received with respect to the customer's device. Through a sentiment analysis engine, a sentiment expressed through the customer generated communication is determined. The sentiment has a sentiment strength, positive or negative. Through a parsing engine, an issue is extracted with respect to the device as expressed through the terms of the customer generated communication. A device profile of the device is retrieved, which has device parameters. Relevant device parameters to the extracted issue are determined, and these are forwarded to a rules engine. Through the rules engine, the extent to which the extracted issue is factually justified is verified. The extent of factual justification is correlated with the sentiment strength to arrive at a sentiment accuracy index.
Owner:CROWDCARE
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