The invention relates to the technical field of insurance business
processing, and particularly discloses an automatic car insurance business handling method based on an AI customer
service robot. The method comprises the following steps: receiving and standardizing business related information through an
information acquisition unit, screening effective information through an
information quality evaluation model, extracting key fields by means of OCR
text recognition, and generating structured insurance data in combination with multi-
modal consistency comparison; a vehicle
information system is called to verify
data integrity and accuracy in real time and automatically complement and correct errors, and compliance
verification is completed through an underwriting
rule engine according to a preset rule of an insurance company to generate standardized insurance data; a rate engine is called based on the data to generate a quotation scheme, the quotation scheme is submitted to an underwriting
system to generate an underwriting conclusion after being confirmed by the user, a
payment two-dimensional code is automatically generated after underwriting is passed, an electronic insurance policy is pushed when the
user pays successfully, and meanwhile, whole-process data is stored persistently, and a service ledger is generated.