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AHP-based multi-dimensional evaluation method for service efficiency of power supply channel

A multi-dimensional, service-capable technology, applied in the field of electric power, can solve problems that are prone to deviation, insufficient comprehensiveness, rigor, and science, and achieve the effects of less deviation, comprehensive solutions, and improved man-machine interface friendliness

Pending Publication Date: 2020-04-28
NINGBO POWER SUPPLY COMPANY STATE GRID ZHEJIANG ELECTRIC POWER
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Problems solved by technology

As a power supply service manager, the evaluation and positioning of the service efficiency of power supply channels are mainly based on experience, which is not comprehensive, rigorous, and scientific, and is prone to deviation

Method used

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  • AHP-based multi-dimensional evaluation method for service efficiency of power supply channel
  • AHP-based multi-dimensional evaluation method for service efficiency of power supply channel
  • AHP-based multi-dimensional evaluation method for service efficiency of power supply channel

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specific Embodiment

[0085] The first step: establishing the power supply channel index database includes data processing, data integration, data cleaning, data conversion, and data specification;

[0086] Data processing: the purpose is to process all kinds of dirty data in corresponding ways to obtain standard, clean and continuous data, and provide them for data statistics, data mining, etc.;

[0087] Data integration: data collection comes from 4 channels including marketing data basic platform, shared data platform, social research and expert research, and all data are collected together;

[0088] Data cleaning: Social surveys are released through online channels to determine the scope of delivery and eliminate invalid data; the scope of delivery is Zhejiang Province, a total of 5,804 questionnaires were collected, and users not located in Zhejiang Province, who took less than 120 seconds to fill out the questionnaire and all options were excluded A total of 5,716 valid samples were collected...

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Abstract

The invention discloses an AHP-based power supply channel service performance multi-dimensional evaluation method, and belongs to the technical field of electric power. An existing evaluation scheme mainly depends on experience, is not comprehensive, rigorous and scientific enough and is prone to deviation. The invention provides basic data such as application rate, operation cost, service qualityand resource configuration based on power supply channel service. Five key index systems of service capability, customer perception, service benefit, application prospect and management and control quality are formed through quantitative analysis and inductive definition; the comprehensive evaluation score of the service efficiency of each power supply channel is calculated and output through weighted summation of an AHP analytic hierarchy process, and an index radar map is constructed, so that a decision maker can clearly observe the strength of each index of the same type of channel and analyze the reason of each data level, the optimization channel target is convenient to determine, and an optimization strategy is convenient to formulate; the scheme of the invention is comprehensive, rigorous and scientific, and deviation is not easy to generate.

Description

technical field [0001] The invention relates to a multi-dimensional evaluation method for service efficiency of power supply channels based on AHP, which belongs to the technical field of electric power. Background technique [0002] Online bill payment and electricity handling by electricity customers has also become a mainstream trend, which has a certain impact on the traditional brick-and-mortar business hall model, and the contradictions of the business hall itself have become increasingly prominent, such as service hours, radiation range, service level, etc. As a power supply service manager, the evaluation and positioning of the service efficiency of power supply channels are mainly based on experience, which is not comprehensive, rigorous, and scientific, and is prone to deviation. Contents of the invention [0003] In view of the defects of the prior art, the purpose of the present invention is to provide basic data such as application rate, operating cost, servic...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/06
CPCG06Q10/06393G06Q50/06
Inventor 潘喆琼柯方圆毛倩倩孔旭锋李莉洪东彬周扬胡喆李瑞王庆娟沈皓张维蒋颖金媛媛娄伟明李鹏鹏冯龙杨建立赵婉芳严晓昇汪璐
Owner NINGBO POWER SUPPLY COMPANY STATE GRID ZHEJIANG ELECTRIC POWER
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