442 results about "Service efficiency" patented technology

The invention relates to the technical field of elevator group control, in particular to an elevator group control method and system based on deep learning, and the method comprises the steps: building an elevator taking behavior time sequence data set through collecting historical elevator taking behavior data and combining with an elevator calling request and the number of people waiting for an elevator obtained through image recognition; the elevator taking frequency, the elevator calling interval and the passenger number fluctuation are modeled by adopting a long-short-term memory network, passenger flow periodical characteristics in workdays, holidays and peak periods are extracted, the passenger flow of each floor in the future is predicted, and pre-scheduling deployment of idle elevators is completed in advance. In the scheduling stage, state input containing the elevator running state and predicted flow is constructed, a reinforcement learning model is introduced for strategy optimization, a reward function is constructed based on passenger waiting time, response timeout and the service completion number, a scheduling strategy is driven to continuously converge, elevator response distribution is optimized, and position presetting and path adjustment are preset. And the scheduling intelligence and the service efficiency are improved.

The invention provides an NLP-based customer service dialogue quality detection method and system, and relates to the technical field of natural language processing, and the method comprises the steps: obtaining an e-commerce platform customer service dialogue text stream in real time; semantic understanding is conducted on the dialogue text flow, a semantic understanding result is output, and the semantic understanding result comprises a user consultation intention, key question elements and customer service inquiry information entity integrity; based on the semantic understanding result, performing sentiment analysis on the dialogue text stream, and outputting a structured sentiment analysis result; setting an initial state point and a termination state point in the dialogue processing path based on the semantic understanding result and the sentiment analysis result; the initial state point is a semantic vector fusing core problem elements fed back by the user for the first time and a current user emotional state value. According to the invention, through full-process intelligent processing, dynamic monitoring and accurate optimization of customer service quality are realized, and user satisfaction, customer service efficiency and business normalization are improved.

The invention discloses a multi-source data fusion method based on a water conservancy rain measuring radar, and belongs to the technical field of meteorological observation. Historical rainfall inversion, short temporary rainfall forecast and short-term rainfall forecast are realized based on multi-source data fusion, and a space-air-ground integrated rainfall observation and prediction system is constructed. According to the method, innovative technologies such as multi-source data, multi-parameter inversion, AI intelligent optimization and manual correction are fused, the limitation of a traditional rainfall inversion method is broken through, and the precision and service efficiency of quantitative rainfall estimation are remarkably improved; through multi-modal fusion and full-link integration, the method has significant technical advancement and business value in application in the fields of water conservancy and meteorology.

The invention relates to the technical field of text analysis, in particular to a deep cognitive policy analysis method and device, equipment and a medium. The deep cognitive policy analysis method comprises the following steps: collecting text data, and constructing a multi-source heterogeneous data set; preprocessing, performing data management, and constructing a standardized database; designing a multi-dimensional quantitative index, converting the text data into a numeric feature vector, constructing a multi-dimensional feature matrix, and forming a structured policy database; performing self-supervised pre-training on the DeepSeek-R1 general model and the Qwen3 large language model to obtain a trained intelligent policy model; and performing deep analysis on the policy file to be analyzed, and matching related policies for the user. According to the deep cognitive policy analysis method and device, the equipment and the medium, intelligent disassembly, associated integration and dynamic updating of policy terms are realized, bottom support can be provided for policy intelligent matching, precise pushing and process optimization, and policy service efficiency and reach precision are improved.

The invention provides a progress and resource management linkage application system based on BIM, relates to the technical field of building management, and is suitable for full life cycle management of design, construction and operation of a building. The system comprises a demand modeling module, an intelligent equipment optimization module, a collision detection and progress optimization module, a multi-professional data integration and real-time simulation module, a building full-life-cycle intelligent management module and the like. By optimizing arrangement and streamline design of equipment, the space utilization rate and the medical service efficiency are improved; in the construction stage, a collision detection function and a digital twinning technology of the BIM are utilized to realize multi-specialty collaborative design and progress optimization; in the operation stage, the operation state of the equipment is monitored in real time in combination with an Internet of Things sensor, a preventive maintenance plan is generated, and energy consumption management is optimized through energy consumption data analysis. The system improves the design precision and construction efficiency of the building and the intelligent level of equipment management and operation maintenance, and has a wide application prospect.

The invention provides a kernel function trajectory-based deep learning inference service performance analysis method, which comprises the following steps of: based on service indexes and hardware theoretical computing power acquired from a production cluster, defining floating point operation times per request (FPR) index to quantify service resource efficiency, and identifying high FPR hotspot services; positioning a reasoning iteration candidate boundary based on a GPU kernel function trajectory, verifying iteration integrity through fingerprint matching and chi-square test, and calculating a second reasoning iteration number IIPS and a model reasoning efficiency MIE; aiming at calculation-intensive operators on the key path, combining a dynamic Roofline model to estimate an operator theoretical performance upper limit, and based on actual execution time, calculating efficiency and a BottleScore index to identify a key bottleneck operator; and outputting targeted optimization suggestions according to analysis results of service efficiency analysis, model efficiency analysis and operator efficiency analysis. According to the method, the inference behavior pattern can be automatically identified from massive kernel trajectories, and the efficiency loss of each level is quantified.

The invention provides an intelligent customer service work order processing method based on a large language model, a medium and electronic equipment. Full-process automatic processing of user service requirements from receiving to feedback is achieved through modular design. The method comprises the following steps: receiving and preprocessing demand information input by a user; performing semantic understanding on the normalized input by using a large language model, identifying a demand category, and extracting key parameters such as a room number and demand details; selecting a corresponding work order generation tool from a preset tool library based on the identified demand category, and matching a required business interface; a required information list is preset according to different requirement categories, whether the extracted key parameters are complete or not is automatically checked, and if not, a prompt is generated to guide a user to supplement information; after the information is complete, calling a corresponding work order template according to the demand category, filling the key parameters into the template to generate a standard work order, and pushing the standard work order to a back-end business processing system; and receiving a back-end processing result, combining the back-end processing result with basic reply content generated by the tool, and performing retouching through a large language model to form a final reply to be fed back to the user. Through the above process, specific demands of users in the vertical field can be accurately understood, the standard work order can be automatically generated and pushed, and the processing result can be acquired in real time and fed back to the user, so that the problems that existing intelligent customer service cannot extract complete demands, work order generation lacks specifications and the processing result cannot be fed back in a closed loop mode are solved; and the service efficiency and the user experience are greatly improved.

The invention relates to the field of power supply work order service management, in particular to a power supply service management method and system based on multi-source data. The method comprises the following steps: collecting a current fault repair work order based on a power supply service platform, carrying out deep work order text semantic analysis and standard fault instance modeling, and constructing a global fault instance map; recognizing a client real-time repair call audio stream, carrying out time window voice analysis one by one, and carrying out intelligent fault work order filling, thereby obtaining a real-time audio intelligent fault work order; performing fault demand decomposition on the real-time audio intelligent fault work order and the global fault instance map, performing power supply service resource dynamic configuration regulation and control, and constructing a service resource regulation and control engine; and performing global fault work order real-time processing based on the service resource regulation and control engine, performing overdue work order early warning, and generating a service timeliness early warning strategy. Through dynamic resource allocation and preventive work order creation, the power supply service efficiency, the power grid reliability and the intelligent level are improved.

The invention discloses a multi-unmanned aerial vehicle cooperative inspection trajectory control method for optimizing medical area coverage and service efficiency. The method comprises the following steps: firstly, constructing a medical multi-unmanned aerial vehicle auxiliary inspection mobile edge computing system model, defining an unmanned aerial vehicle and mobile user set, and establishing a communication model containing A2G and A2A links, an unmanned aerial vehicle mobile model and an energy consumption model; then taking a joint function of a coverage score, a system throughput and an emergency task completion rate as an optimization target, under energy and communication connectivity constraints, proposing an LT-MADDPG algorithm, adopting a CTDE framework, processing a time sequence state by an actor network integrated with LSTM, fusing global information by a commentator network embedded with Transform through multi-head attention, and finally obtaining an emergency task. And modeling a cooperative relationship between the unmanned aerial vehicles and a medical task priority. Experiments show that the method is superior to a traditional algorithm in the aspects of coverage, service fairness and system throughput, and the medical inspection efficiency and reliability are effectively improved.

The invention discloses a power customer service real-time assistance and work order linkage method and system, and the method comprises the steps: collecting the voice data of an incoming call in real time, translating the voice data in real time to generate a translated text, and synchronously extracting the voice emotion features; performing semantic recognition on the translated text to extract a business appeal, performing risk analysis through a multi-dimensional risk early warning algorithm in combination with the translated text and the voice emotion features, and outputting a risk level; automatically judging and marking customer types and risk labels based on the translated text and the risk level; and automatically generating and filling a work order according to the business appeal, the customer type and the risk tag, and associating the work order with the translated text and the voice data. Through deep fusion of voice real-time translation and risk early warning, the problems of high translation delay, incomplete risk early warning coverage and low system cooperation efficiency in the prior art are solved, full-process automatic closed-loop management is realized, and the service efficiency, the risk management and control capability and the customer satisfaction are remarkably improved.

The invention relates to the technical field of intelligent window scheduling, in particular to a multi-objective optimization intelligent window dynamic scheduling method and system combined with business rules. The method comprises the following steps: acquiring reservation queuing data, customer demand characteristics and window state data associated with each service window in real time; based on real-time collected data, a multi-objective optimization function including global average waiting time minimization, overall service efficiency maximization of all windows and global resource utilization balance degree maximization is constructed; solving the multi-objective optimization function based on a sorting genetic optimization algorithm; selecting an optimal scheduling strategy through a multi-factor fuzzy decision maker; and dynamically allocating window service resources according to the optimal scheduling strategy, and adjusting a window service queue in real time. By constructing the multi-objective optimization function, the resource waste problems of partial window congestion and partial idle windows caused by traditional fixed rule scheduling are effectively avoided, and the overall rationality and efficiency of window scheduling are improved.

The invention discloses a multi-unmanned aerial vehicle low-altitude service scheduling result generation method and device, equipment and a medium, and relates to the technical field of unmanned aerial vehicle scheduling, and the method comprises the steps: constructing a low-altitude service semantic grid, converting the service demand characteristics of each region of a city into a region semantic vector, and mapping an unmanned aerial vehicle task to the grid to generate a task semantic vector; a semantic enhancement mechanism is utilized to calculate the semantic association strength of a task and a region, a multi-dimensional fairness index system is constructed, and a dynamic fairness preference weight is generated through self-adaptive correction. And finally, task allocation and path planning are performed based on the dynamic weight and the semantic association strength, so that the dynamic balance service efficiency and fairness of multi-unmanned aerial vehicle scheduling are improved, regional service deviation is dynamically corrected, the service accessibility of vulnerable regions and crowds is ensured, and the method is adaptive to complex urban environments and abnormal scenes.

The invention discloses a multi-mode intelligent customer service adaptive dialogue interaction system based on generative AI, and relates to the technical field of intelligent customer service. The working process of the system comprises the following steps: collecting multi-modal data, carrying out sentiment analysis, OCR (Optical Character Recognition) and semantic analysis, extracting potential problem targets, and associating historical dialogue features; constructing a user problem risk field model, quantifying a current theme and related theme risks, dynamically adjusting parameters through historical data, and generating a risk perception index; fitting a user satisfaction function based on nonlinear regression, and setting a four-level response threshold value; historical dialogue resource consumption and progress data are extracted, the trend model is fitted in a segmented mode, and the current dialogue resource surplus and the solving progress are predicted; and monitoring resource abnormality and progress abnormality in real time, and triggering knowledge expansion, AI takeover or manual intervention. According to the system, the service efficiency and the user experience in a complex scene are improved through multi-modal perception, risk-driven decision and an active intervention mechanism.

The invention provides an intelligent customer service processing method, device and equipment based on a large language model, and the method comprises the steps: calling an intention recognition large model to classify user questions, and obtaining a classification result; if the classification result is that the user question is related to the target business, rewriting the user question in combination with context information, and generating a corresponding inquiry prompt word; based on a preset hybrid retrieval strategy, calling a knowledge base node to obtain recall content related to the inquiry cue word from the target knowledge base; the target knowledge base comprises a business-related knowledge base and an FAQ database; integrating the recall content in combination with the context information to generate corresponding reply content; and constructing structured data according to the user question and the corresponding reply content, and writing the structured data into an FAQ database to complete updating of the target knowledge base. The intention recognition accuracy, the reply quality and the service efficiency of the intelligent customer service system are remarkably improved.