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Network complaining method and device and network complaint processing method and device

A processing method and network technology, applied in electrical components, transmission systems, etc., can solve problems such as high cost and low efficiency, and achieve the effect of reducing time and cost and improving customer perception.

Inactive Publication Date: 2015-02-11
CHINA MOBILE GRP GUANGDONG CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0009] The invention provides a network complaint method and device, and a network complaint processing method and device, which are used to solve the problems of low efficiency and high cost caused by manual processing of customer complaints in the prior art

Method used

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  • Network complaining method and device and network complaint processing method and device
  • Network complaining method and device and network complaint processing method and device
  • Network complaining method and device and network complaint processing method and device

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Embodiment Construction

[0039] The embodiments of the present invention will be described in detail below with reference to the accompanying drawings, but the present invention can be implemented in many different ways defined and covered by the claims.

[0040] figure 1 A flow chart showing the network complaint method described in the embodiment of the present invention.

[0041] see figure 1 As shown, the online complaint methods include:

[0042] S101: Obtain user information, where the user information includes the current location of the user;

[0043] S103: request the server side to acquire the area map of the current location;

[0044] S105: Receive the complaint information input by the user; perform information interaction with the server side according to the complaint information, and obtain an interaction result;

[0045] S107: Receive the interaction result presented on the area map fed back by the server side.

[0046]In step S101, obtaining user information means that the client...

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PUM

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Abstract

The invention discloses a network complaining method and device and a network complaint processing method and device. The methods and the devices are used for carrying out self-service processing on customer complaints. The network complaining method comprises the steps: acquiring user information, wherein the user information comprises the current location of a user; requesting a server side to acquire a regional map of the current location; receiving user input complaint information; carrying out information interaction with the server side according to the complaint information, so as to obtain an interaction result; receiving the interaction result which is fed back by the server side and is shown on the regional map. By adopting the methods and the devices, disclosed by the invention, the shortage of the existing network problem complaint processing processes is made up, applications and means for self-service complaint processing are provided for customers, the customer perception of complaint is improved, and the time and cost for complaint processing of customer service staff are reduced.

Description

technical field [0001] The present invention relates to the technical field of data services, and more specifically, to a network complaint method and device, and a network complaint processing method and device. Background technique [0002] With the rapid development of mobile services and the rapid increase in the number of mobile users, the requirements for mobile network coverage are getting higher and higher. However, due to the accelerated pace of urban construction, customers are more concerned about electromagnetic wave radiation, and normal network construction and optimization are hindered and interfered. Occurs from time to time, and even causes some local network problems, which affects the network perception of mobile customers and leads to complaints from mobile customers. [0003] At present, the main way for customers to complain about network perception problems is to call the customer service center, and the customer service staff will receive the network ...

Claims

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Application Information

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IPC IPC(8): H04L29/08
Inventor 叶忠王峻陈仑王辉刘钊
Owner CHINA MOBILE GRP GUANGDONG CO LTD
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