The application discloses a logistics service evaluation method and
system based on
data mining, and relates to the technical field of logistics.The method overcomes the defects of the existing method, such as relying on manual subjectivity, single index, data fragmentation, static evaluation, etc., through a complete technical
closed loop of multi-
source data fusion,
index system construction, weight calculation, comprehensive scoring, dynamic updating and correlation mining, and optimization
verification.In S1, the multi-
source data is associated with the transportation task ID and
timestamp as the key to avoid manual collection bias;in S2, a multi-dimensional evaluation
index system is constructed by grouping according to dimensions to achieve comprehensive coverage;in S3, the eigenvalue method is used to calculate the index weight vector;in S4, the evaluation grade and comprehensive
score are determined by combining the triangular
membership function and the fuzzy synthetic operator;in S5, the
Apriori algorithm is used to mine the association rules and generate optimization strategy instructions to realize the conversion from evaluation to action;in S6, the optimization effect is verified and the weight is iteratively adjusted to form a
closed loop mechanism of evaluation, optimization and improvement.