The invention aims at providing a commodity and service online ordering and management Internet platform, and the platform comprises a merchant terminal which is used by a merchant for publishing store information, commodity specific information and special offer information, displaying and processing an order; a customer terminal which is used by a customer for meeting a commodity ordering request, and generating an order; and a platform terminal which is used by the merchant for storing, displaying and storing of store information, commodity information and special offer information, displaying the order, storing and tracking the order processing operation of the merchant, supervising and guaranteeing the execution process of the order. The advantages of the platform are that the customer can directly order the commodity and service, published by the merchant of a real store, on the platform, such as a room number and a license plate number, and can order the needed commodity and service at any time; The merchant can directly display and process the order of the customer through the platform. The platform achieves the direct communication between the customer and the merchant, reduces the agent link, reduces the operation cost for the merchant, and brings more benefits to the customer.