5 results about "Business support system" patented technology

Streamline post-meeting tasks. [Solution] According to one embodiment, the post-meeting business support system includes an acquisition unit that acquires text information generated from audio information of a meeting, a task processing unit that executes a plurality of tasks based on the text information, a display unit that displays the execution results of the plurality of tasks and a message input field for the user to enter a message, and a dialogue processing unit that can update the execution results based on the message entered by the user in the message input field.

The present invention belongs to the technical field of communications, and specifically relates to an object-oriented 6G network service support system. The system comprises a service object package (SOP) layer, a functional object protocol (FOP) layer, a resource object modeling (ROM) layer, object orchestration and scheduling (O-ORCH) and network virtual entity management (N-VEM). The support system provided in the present invention provides a foundation for various functions of a flexible network by means of abstracting network components to construct multi-object collaboration in different forms of different service objects such as network objects, network package, object inheritance and aggregation, and polymorphism. The support system in the present invention supports a cross-entity inter-object multi-level object service invocation mode, and instantiates, into inter-object communications, the communication between a UE and a network, the communication between a UE and a UE, and the communication between a network element and a network element, both communication parties construct a communication object pair, which is divided into peer-layer communication and non-peer-layer communication on the basis of invocation hierarchy, thereby implementing flexible resource management, scheduling, and service collaboration.

This system efficiently assists in identifying the cause of errors that occur in data linked between business systems. [Solution] The business support system comprises an error information collection unit that collects linked data when an error occurs in linked data which is linked data between multiple business systems, each of which performs business processing, and to which data identification information, trace tag information including data source information and destination information, and error-related information are attached; and an error estimation unit that estimates the linkage path and error location where the linkage error occurred, indicating an error related to the linked data, based on the trace tag information contained in the linked data collected by the error information collection unit.

This invention relates to the field of intelligent customer service and telecommunications service support technology, specifically a telecommunications service support system based on search-enhanced generation, comprising a front-end interaction layer, a back-end business logic layer, a data layer, and an intelligent algorithm layer. It can improve problem-solving efficiency: by real-time monitoring of dialogues, accurate problem extraction, efficient knowledge retrieval, and generation of step-by-step troubleshooting suggestions, it significantly shortens the problem-solving cycle, and significantly increases the proportion of customer service representatives resolving user problems on the first attempt; it also reduces the number of work orders dispatched, lowers the cost of on-site service or remote support by professional technicians, and improves the operational efficiency of telecommunications operators.

This business support device 100 comprises: a client selection unit 164 that acquires a region to be visited by a person in charge of business, and selects a client to be visited by the person in charge of business from among clients located in the region on the basis of a business status, which indicates a stage of a business process of the client, or quotation information indicating a request status of a quotation for a product for the client; and a client information output unit 167 that outputs the business status or the quotation information of the client together with identification information about the client selected by the client selection unit 164.