72 results about "Business support system" patented technology

The invention relates to the field of communication service support systems, and particularly provides a service provisioning process oriented anomaly identification and automatic compensation method and device, service provisioning process modeling is an ordered process chain composed of a plurality of processing nodes, and each node corresponds to a specific service system operation; a unique flow identifier Flow ID is generated for each service instance and used for whole flow state tracking, execution results, state codes and response time information of all flow nodes are recorded in a flow tracking database in real time, and after execution of each node is completed, events are published for other modules to subscribe to, so that an asynchronous observable link is formed. Compared with the prior art, the method can achieve the closed-loop processing of the abnormal process, remarkably reduces the manual intervention rate, improves the business activation success rate and customer service experience, and improves the stability and reliability of a service opening link.

The embodiment of the invention discloses an embedded subscriber identity module (eSIM) card changing method and related equipment, and the method comprises the steps that an authentication server receives a first card changing request sent by terminal equipment, and the first card changing request comprises a user account, a password, a user number and an eUICC chip identifier; verifying the user identity of the terminal equipment according to the user account and the password; and if the verification is passed, a second card changing request is sent to an operator service support system (BSS), the second card changing request comprises the user number and the eUICC chip identifier, the second card changing request is used for indicating the BSS to complete eSIM card changing, and an eSIM server is notified to generate an eSIM configuration file and associate the eSIM configuration file with the eUICC chip identifier. By adopting the embodiment of the invention, the eSIM card changing process is simplified, and the eSIM card changing efficiency is improved.

A method of transaction authorization includes receiving, by a payment gateway of a payment platform and from a business support system (BSS), an authorization request for a transaction and a security token corresponding to credential information, determining, by the payment gateway, whether an authorization for the transaction is required, and, based on determining that an authorization for the transaction is not required, generating, by the payment gateway, a capture request for retrieving funds for the transaction, sending, by the payment gateway, the capture request to a card issuer corresponding to the credential information, and transferring, by the payment gateway, the funds for the transaction to an operator of the payment gateway.

The invention discloses a method and device for identifying telecommunication fraud, equipment and a storage medium. The method comprises: in response to a received target user number, obtaining multi-dimensional communication data corresponding to the target user number through a plurality of communication data interfaces, the plurality of communication data interfaces including an operation support system interface, a service support system interface and a network data platform interface; extracting cross-modal fraud features from the multi-dimensional communication data by using a feature recognition model; analyzing the cross-modal fraud features by using a risk assessment model, and determining a risk score of the target user number; and displaying an identification result of the target user number on a front-end interface according to the risk score. According to the method, the big language model is used for carrying out feature extraction analysis on the multi-dimensional communication data, the fraud number can be accurately recognized, and the method has high applicability.

To provide a business information processing system that enables users to efficiently carry out business in a situation where a plurality of business systems exist within an organization. [Solution] The business information processing system includes a language model 11 that has been machine-learned to output a response when an output instruction is input in natural language, multiple business support systems 13, and an API 14 that is an interface to the business support systems. When an output instruction or an output request is input to the language model 11, the language model 11 selects the API 14 required for the output instruction or output in accordance with the output instruction, and sends a request to the API 14.

A multi-wide area network (WAN) incorporating both satellite-based communication networks and cellular networks (e.g., an LTE network) is disclosed. In one embodiment, the WAN is implemented with a communications framework comprising: an edge appliance comprising a satellite modem interconnect for coupling to a satellite modem external to the edge appliance, a cellular modem interconnect for coupling to a cellular modem external to the edge appliance, a switch coupled to the satellite and cellular modem interconnects, and a processing node coupled to the switch and comprising a router to switch traffic between the satellite modem interconnect and the cellular modem interconnect when the edge appliance communicates with a public data network using a satellite link or a terrestrial cellular link, respectively; and a connectivity platform configured for connection to the edge appliance, the connectivity platform comprising a broker / integrator component configured to operate as a broker and an integrator between the edge appliance and both connectivity service providers and business support systems that perform subscription management to enable the edge appliance access to the satellite and terrestrial cellular links.

To improve user convenience.SOLUTION: A work support system (1) provided herein is capable of supporting work of users with no-code or low-code. An extension content information acquisition unit (201) acquires extension content information regarding extension content of a work support function in the work support system (1) based on user input. A code generation unit (206) generates code for extension of the work support function based on the extension content information and AI. A provision unit (207) provides the code to a user.SELECTED DRAWING: Figure 4

The embodiment of the invention provides an anti-fraud identification method for multi-dimensional correlation analysis and related equipment, and belongs to the technical field of computers. The method comprises the following steps: performing feature extraction on operator core network data and service support system data according to a feature extraction rule to obtain number-level features, user-level features and equipment-level features; carrying out entity and relation identification on communication numbers, user certificates and communication equipment on the operator core network data and the service support system data to construct a relation graph; taking associated user certificates and communication numbers as analysis objects, and respectively carrying out analysis object feature extraction on the relation graph, the number-level features, the user-level features and the equipment-level features to obtain target full-amount features of the analysis objects; and performing risk assessment on the target full-quantity features based on a trained machine learning model to obtain a number risk assessment result. According to the embodiment of the invention, the fraud recognition accuracy and timeliness can be improved.

This invention provides a business support system, business support method, and program that can suppress the decline in business efficiency and quality caused by the systematization of business processes. [Solution] A business support system comprising: a function setting unit that accepts from a first user the selection of functions necessary for carrying out the target application process from among the functions related to the application process, which include at least a review process in the business process; an application generation unit that generates an application to execute the application process based on the functions selected by the first user; an assignment setting unit that accepts from the first user the assignment of a second user responsible for carrying out the application process for each application process; a publication setting unit that accepts from the first user the setting of a publication period for the application for each application process; and a display control unit that controls the screen display so that only the applications for application processes that are currently published among the application processes assigned to the second user can be executed.

To provide a retraining system for realizing a large language model useful for a business support system.SOLUTION: In a retraining system (1): a large language model acquisition unit (101) acquires a pre-trained large language model; a training data acquisition unit (102) acquires training data for retraining the large language model, the training data having been created on the basis of activity data representing activity of a user performed in a business support system that supports business of the user; a retraining unit (103) creates a business support model specific to the business support system, by executing retraining of the large language model on the basis of the training data.SELECTED DRAWING: Figure 4

To provide a business support system excellent in convenience for providing information by electronic mail, SMS or mail.SOLUTION: This business support system 1 is composed of a first server 11 having at least a WEB function, a second server 12 having at least a database function, a business person side client terminal 21 allowing a business person in charge to access the first server through a network, and customer side client terminals 22, 23. allowing a customer to access the first server through the network. In the second server, a database capable of processing at least the table T1 related to the business person in charge, the table T2 related to the customer information, and the table T3 related to the provision material information operates.SELECTED DRAWING: Figure 1

To provide an examination operation support system, an examination operation support method, and a program allowing efficient execution of quick and reliable application processing.SOLUTION: An examination operation support system comprises: an identification information providing unit that provides, to application data related to an application from an applicant, on the basis of an application method used by the applicant for the application, of a plurality of application methods, application type identification information indicating a different application type according to the application method; a progress management unit that, when processing on the application is performed, selects, from statuses of a plurality of progress management items that are set according to the application types, a status of the progress management item corresponding to the processing performed in relation to the application, and registers the selected status as the status of the application in association with the application data; and an accumulation management unit that determines an accumulation state of the application on the basis of the application type of the application and the status of the application.SELECTED DRAWING: Figure 3

This business support system focuses on employee proficiency levels to improve the standard level of employee proficiency and thereby increase the overall efficiency of operations within companies and other organizations. [Solution] The system includes a database 11 in which business information categorized by business type is registered, a database 13 in which the proficiency level of each employee is registered, a database 14 in which manual information standardizing the procedures of each business is registered, an employee management unit 24 that manages information on employees who come to work on business days, a business distribution processing unit 23 that distributes the business content to be handled by each employee on business days based on the business content of business days, the employees who come to work on business days, and the proficiency level of each employee, a storage unit 15 that stores the distributed business content, an evaluation unit 25 that evaluates the proficiency level from the time it takes for employees to complete the distributed business content and the state of completion of the business, and a data processing unit 26 that updates the proficiency level registered in the proficiency database.

The embodiment of the invention discloses a control method and system for answering a call after shutdown, equipment and a medium. The method comprises the following steps: determining a double-stop user through a service support system, and sending a single-stop instruction and corresponding subscription information to a user management node to which the double-stop user belongs; after receiving a calling request for the double-stop user, the call control node acquires contract signing information from a user management node to which the double-stop user belongs, and sends call control for the double-stop user to the number management and control service according to the contract signing information; and the number management and control service determines a calling user corresponding to the calling request, judges whether the calling user is a specified user, and sends a connection instruction to the call control node if the calling user is the specified user. A double-stop instruction of a double-stop user is converted into a single-stop instruction of only stopping a calling party, and identity recognition is performed on a called initiator of the double-stop user after single stop, so that only a specified user is allowed to communicate with the double-stop user. The problem that the double-stop user cannot answer the call can be effectively solved.

Provided is a structure that supports a reply service for a current query. The business support system is provided with: a division unit that generates a plurality of divided file data by dividing, for each of the query items, a plurality of query items included in file data of a current query; a first acquisition unit that acquires a plurality of pieces of input-completed divided file data in which reply content for the question content of each of the plurality of question items is input; a second acquisition unit that acquires input-completed file data, which is file data in a single file format, generated on the basis of the acquired plurality of input-completed divided file data; and a storage unit that associates each of the plurality of pieces of input-completed divided file data acquired with the input-completed file data and stores the associated data in a database.

This invention discloses a blockchain-based quantum key billing system, belonging to the field of quantum communication technology. It includes: a quantum key management terminal, a blockchain-based distributed storage system, a quantum service support system, and quantum key application devices. The quantum key management terminal receives quantum key request information from the quantum key application devices, outputs quantum keys to the quantum key application devices, generates billing information including the amount of quantum keys output, and uploads the billing information to the distributed storage system. The quantum service support system retrieves billing information for each quantum key application device from the distributed storage system and determines whether to update the service status of the quantum key application device based on the amount of quantum keys, subscribed packages, and user balance in the billing information. This invention, based on blockchain technology, avoids data loss or corruption caused by single-point device failure.

The invention provides a logic private network establishment method, device and equipment for a 5G message system and a storage medium, and the method comprises the steps: respectively identifying a terminal and a private network application, so as to obtain a terminal private network identifier and an application private network identifier; based on the terminal private network identifier and the application private network identifier, performing association authentication on the terminal and the private network application during private network application association query to establish a logic private network of the 5G message system; wherein the terminal private network identifier is obtained by identifying the user terminal based on a number segment of the user terminal or based on subscription information of the user terminal in a service support system; the application private network identifier is obtained by identifying the private network application based on the category of the application. Compared with the traditional method for limiting the access application authority of the private network user through a blacklist mechanism, the access authority and range can be conveniently controlled, and the method is more universal.

Streamline post-meeting tasks. [Solution] According to one embodiment, the post-meeting business support system includes an acquisition unit that acquires text information generated from audio information of a meeting, a task processing unit that executes a plurality of tasks based on the text information, a display unit that displays the execution results of the plurality of tasks and a message input field for the user to enter a message, and a dialogue processing unit that can update the execution results based on the message entered by the user in the message input field.

To provide an information processing device, an information processing method, and an information processing system that can improve the work efficiency of unskilled people.SOLUTION: In a business support system 100 in which a server 1, a user terminal 2, and a supporter terminal 3 are communicatively connected to each other via a network, the server, which is an information processing device, includes an acquisition unit, a determination unit, an inquiry processing unit, and a communication processing unit. The acquisition unit acquires a user's experience value. The determination unit determines the user's proficiency level on the basis of the experience value. If the user's proficiency level is low, the inquiry processing unit extracts support candidates on the basis of the experience values of other users. The communication processing unit outputs information about the support candidates.SELECTED DRAWING: Figure 1

To provide a business support system and a business support program allowing a patient to be easily prescribed with a desired drug.SOLUTION: A business support system 10 comprises a reception processing unit 113, and an order processing unit 114. The reception processing unit 113 receives designation of a desired drug with which a patient desires to be prescribed from the patient during inquiries. The order processing unit 114 places an order of the desired drug received by the reception processing unit 113 on the basis of a doctor's judgement.SELECTED DRAWING: Figure 1

The present invention belongs to the technical field of communications, and specifically relates to an object-oriented 6G network service support system. The system comprises a service object package (SOP) layer, a functional object protocol (FOP) layer, a resource object modeling (ROM) layer, object orchestration and scheduling (O-ORCH) and network virtual entity management (N-VEM). The support system provided in the present invention provides a foundation for various functions of a flexible network by means of abstracting network components to construct multi-object collaboration in different forms of different service objects such as network objects, network package, object inheritance and aggregation, and polymorphism. The support system in the present invention supports a cross-entity inter-object multi-level object service invocation mode, and instantiates, into inter-object communications, the communication between a UE and a network, the communication between a UE and a UE, and the communication between a network element and a network element, both communication parties construct a communication object pair, which is divided into peer-layer communication and non-peer-layer communication on the basis of invocation hierarchy, thereby implementing flexible resource management, scheduling, and service collaboration.

This application discloses a method, apparatus, and readable storage medium for identifying abnormal accounts, relating to the field of communication technology, for timely identification of problematic abnormal accounts. The method includes: acquiring B-domain data of the business support system of the account to be identified; within a preset time period after determining that the B-domain data of the account to be identified includes order data for a one-number-multiple-terminal service, determining whether target signaling data exists in the signaling data of the account to be identified, wherein the target signaling data is used to indicate whether a sub-account of the account to be identified has internet access activity, and the digital network number identifier of the sub-account is the same as the digital network number identifier of the account to be identified; if the target signaling data does not exist in the signaling data of the account to be identified within the preset time period, then the account to be identified is determined to be an abnormal account.

This enables supporters who provide support services to improve their work efficiency or the quality of their work. [Solution] A business support system for providing response plans for interviews in support work has a reception unit that receives information about the person being supported and information about interviews related to support for the person being supported, a collection unit that collects information from a specified database based on the information received by the reception unit, a generation unit that generates response plans for the interviews by using the information received by the reception unit and the information collected by the collection unit as input for a large-scale language model, and an output unit that outputs the generated response plans for the interviews.

This system efficiently assists in identifying the cause of errors that occur in data linked between business systems. [Solution] The business support system comprises an error information collection unit that collects linked data when an error occurs in linked data which is linked data between multiple business systems, each of which performs business processing, and to which data identification information, trace tag information including data source information and destination information, and error-related information are attached; and an error estimation unit that estimates the linkage path and error location where the linkage error occurred, indicating an error related to the linked data, based on the trace tag information contained in the linked data collected by the error information collection unit.

To improve the convenience for a user.SOLUTION: A work support system (1) includes: a posted data acquisition unit (101) configured to acquire posted data indicating a post in the work support system (1); a determination unit (102) configured to determine, based on the posted data, whether a group mention with respect to a group has been made; and a group notification unit (103) configured to issue, when it is determined that the group mention has been made, a group notification to a user belonging to the group, the group notification being distinguished from a personal notification of a personal mention with respect to a person.SELECTED DRAWING: Figure 6

This invention relates to the field of intelligent customer service and telecommunications service support technology, specifically a telecommunications service support system based on search-enhanced generation, comprising a front-end interaction layer, a back-end business logic layer, a data layer, and an intelligent algorithm layer. It can improve problem-solving efficiency: by real-time monitoring of dialogues, accurate problem extraction, efficient knowledge retrieval, and generation of step-by-step troubleshooting suggestions, it significantly shortens the problem-solving cycle, and significantly increases the proportion of customer service representatives resolving user problems on the first attempt; it also reduces the number of work orders dispatched, lowers the cost of on-site service or remote support by professional technicians, and improves the operational efficiency of telecommunications operators.

To improve the accuracy of output from AI. [Solution] The search setting storage unit (101) of the business support system (1) stores search settings related to RAG (Retrieval-augmented generation) searches, which are specified by a user using the business support service that supports business operations. The search unit (102) searches for input business data, which is business data to be input to the AI ​​(Artificial Intelligence) that supports business operations, from the business database in which business data related to business operations is stored, based on the search settings. The business support unit (103) supports business operations based on the output from the AI ​​to which the input business data has been input.

The invention discloses a communication operator-oriented intelligent number asking method and device and a storage medium. The method can be applied to a data analysis and service decision scene of a communication operator, an industry knowledge graph covering full-chain data of a communication network, a service support system, an operation support system, customer relationship management and the like is constructed, and semantic understanding and reasoning capabilities of a large language model are combined; accurate conversion from a natural language problem to a structured query statement is realized, and intelligent data insight of scenes such as network operation and maintenance, marketing, customer service, operation analysis and the like is supported.

To increase convenience of a user.SOLUTION: A work support system (1) can support work of a user with a database designed with no-code or low-code. A field information acquisition unit (201) acquires field information relating to a field of the database. A generation-related processing execution unit (202) executes, based on the field information and an AI, generation-related processing related to generation of storage data to be stored in the database. A data storing unit (302) stores the storage data in the database.SELECTED DRAWING: Figure 4

This business support device 100 comprises: a client selection unit 164 that acquires a region to be visited by a person in charge of business, and selects a client to be visited by the person in charge of business from among clients located in the region on the basis of a business status, which indicates a stage of a business process of the client, or quotation information indicating a request status of a quotation for a product for the client; and a client information output unit 167 that outputs the business status or the quotation information of the client together with identification information about the client selected by the client selection unit 164.