48 results about "Business support system" patented technology

The invention relates to the field of communication service support systems, and particularly provides a service provisioning process oriented anomaly identification and automatic compensation method and device, service provisioning process modeling is an ordered process chain composed of a plurality of processing nodes, and each node corresponds to a specific service system operation; a unique flow identifier Flow ID is generated for each service instance and used for whole flow state tracking, execution results, state codes and response time information of all flow nodes are recorded in a flow tracking database in real time, and after execution of each node is completed, events are published for other modules to subscribe to, so that an asynchronous observable link is formed. Compared with the prior art, the method can achieve the closed-loop processing of the abnormal process, remarkably reduces the manual intervention rate, improves the business activation success rate and customer service experience, and improves the stability and reliability of a service opening link.

The invention discloses a method and device for identifying telecommunication fraud, equipment and a storage medium. The method comprises: in response to a received target user number, obtaining multi-dimensional communication data corresponding to the target user number through a plurality of communication data interfaces, the plurality of communication data interfaces including an operation support system interface, a service support system interface and a network data platform interface; extracting cross-modal fraud features from the multi-dimensional communication data by using a feature recognition model; analyzing the cross-modal fraud features by using a risk assessment model, and determining a risk score of the target user number; and displaying an identification result of the target user number on a front-end interface according to the risk score. According to the method, the big language model is used for carrying out feature extraction analysis on the multi-dimensional communication data, the fraud number can be accurately recognized, and the method has high applicability.

To provide a business information processing system that enables users to efficiently carry out business in a situation where a plurality of business systems exist within an organization. [Solution] The business information processing system includes a language model 11 that has been machine-learned to output a response when an output instruction is input in natural language, multiple business support systems 13, and an API 14 that is an interface to the business support systems. When an output instruction or an output request is input to the language model 11, the language model 11 selects the API 14 required for the output instruction or output in accordance with the output instruction, and sends a request to the API 14.

A multi-wide area network (WAN) incorporating both satellite-based communication networks and cellular networks (e.g., an LTE network) is disclosed. In one embodiment, the WAN is implemented with a communications framework comprising: an edge appliance comprising a satellite modem interconnect for coupling to a satellite modem external to the edge appliance, a cellular modem interconnect for coupling to a cellular modem external to the edge appliance, a switch coupled to the satellite and cellular modem interconnects, and a processing node coupled to the switch and comprising a router to switch traffic between the satellite modem interconnect and the cellular modem interconnect when the edge appliance communicates with a public data network using a satellite link or a terrestrial cellular link, respectively; and a connectivity platform configured for connection to the edge appliance, the connectivity platform comprising a broker / integrator component configured to operate as a broker and an integrator between the edge appliance and both connectivity service providers and business support systems that perform subscription management to enable the edge appliance access to the satellite and terrestrial cellular links.

To improve user convenience.SOLUTION: A work support system (1) provided herein is capable of supporting work of users with no-code or low-code. An extension content information acquisition unit (201) acquires extension content information regarding extension content of a work support function in the work support system (1) based on user input. A code generation unit (206) generates code for extension of the work support function based on the extension content information and AI. A provision unit (207) provides the code to a user.SELECTED DRAWING: Figure 4

The embodiment of the invention provides an anti-fraud identification method for multi-dimensional correlation analysis and related equipment, and belongs to the technical field of computers. The method comprises the following steps: performing feature extraction on operator core network data and service support system data according to a feature extraction rule to obtain number-level features, user-level features and equipment-level features; carrying out entity and relation identification on communication numbers, user certificates and communication equipment on the operator core network data and the service support system data to construct a relation graph; taking associated user certificates and communication numbers as analysis objects, and respectively carrying out analysis object feature extraction on the relation graph, the number-level features, the user-level features and the equipment-level features to obtain target full-amount features of the analysis objects; and performing risk assessment on the target full-quantity features based on a trained machine learning model to obtain a number risk assessment result. According to the embodiment of the invention, the fraud recognition accuracy and timeliness can be improved.

This invention provides a business support system, business support method, and program that can suppress the decline in business efficiency and quality caused by the systematization of business processes. [Solution] A business support system comprising: a function setting unit that accepts from a first user the selection of functions necessary for carrying out the target application process from among the functions related to the application process, which include at least a review process in the business process; an application generation unit that generates an application to execute the application process based on the functions selected by the first user; an assignment setting unit that accepts from the first user the assignment of a second user responsible for carrying out the application process for each application process; a publication setting unit that accepts from the first user the setting of a publication period for the application for each application process; and a display control unit that controls the screen display so that only the applications for application processes that are currently published among the application processes assigned to the second user can be executed.

To provide a business support system excellent in convenience for providing information by electronic mail, SMS or mail.SOLUTION: This business support system 1 is composed of a first server 11 having at least a WEB function, a second server 12 having at least a database function, a business person side client terminal 21 allowing a business person in charge to access the first server through a network, and customer side client terminals 22, 23. allowing a customer to access the first server through the network. In the second server, a database capable of processing at least the table T1 related to the business person in charge, the table T2 related to the customer information, and the table T3 related to the provision material information operates.SELECTED DRAWING: Figure 1

This business support system focuses on employee proficiency levels to improve the standard level of employee proficiency and thereby increase the overall efficiency of operations within companies and other organizations. [Solution] The system includes a database 11 in which business information categorized by business type is registered, a database 13 in which the proficiency level of each employee is registered, a database 14 in which manual information standardizing the procedures of each business is registered, an employee management unit 24 that manages information on employees who come to work on business days, a business distribution processing unit 23 that distributes the business content to be handled by each employee on business days based on the business content of business days, the employees who come to work on business days, and the proficiency level of each employee, a storage unit 15 that stores the distributed business content, an evaluation unit 25 that evaluates the proficiency level from the time it takes for employees to complete the distributed business content and the state of completion of the business, and a data processing unit 26 that updates the proficiency level registered in the proficiency database.

The embodiment of the invention discloses a control method and system for answering a call after shutdown, equipment and a medium. The method comprises the following steps: determining a double-stop user through a service support system, and sending a single-stop instruction and corresponding subscription information to a user management node to which the double-stop user belongs; after receiving a calling request for the double-stop user, the call control node acquires contract signing information from a user management node to which the double-stop user belongs, and sends call control for the double-stop user to the number management and control service according to the contract signing information; and the number management and control service determines a calling user corresponding to the calling request, judges whether the calling user is a specified user, and sends a connection instruction to the call control node if the calling user is the specified user. A double-stop instruction of a double-stop user is converted into a single-stop instruction of only stopping a calling party, and identity recognition is performed on a called initiator of the double-stop user after single stop, so that only a specified user is allowed to communicate with the double-stop user. The problem that the double-stop user cannot answer the call can be effectively solved.

This invention discloses a blockchain-based quantum key billing system, belonging to the field of quantum communication technology. It includes: a quantum key management terminal, a blockchain-based distributed storage system, a quantum service support system, and quantum key application devices. The quantum key management terminal receives quantum key request information from the quantum key application devices, outputs quantum keys to the quantum key application devices, generates billing information including the amount of quantum keys output, and uploads the billing information to the distributed storage system. The quantum service support system retrieves billing information for each quantum key application device from the distributed storage system and determines whether to update the service status of the quantum key application device based on the amount of quantum keys, subscribed packages, and user balance in the billing information. This invention, based on blockchain technology, avoids data loss or corruption caused by single-point device failure.

Streamline post-meeting tasks. [Solution] According to one embodiment, the post-meeting business support system includes an acquisition unit that acquires text information generated from audio information of a meeting, a task processing unit that executes a plurality of tasks based on the text information, a display unit that displays the execution results of the plurality of tasks and a message input field for the user to enter a message, and a dialogue processing unit that can update the execution results based on the message entered by the user in the message input field.

The present invention belongs to the technical field of communications, and specifically relates to an object-oriented 6G network service support system. The system comprises a service object package (SOP) layer, a functional object protocol (FOP) layer, a resource object modeling (ROM) layer, object orchestration and scheduling (O-ORCH) and network virtual entity management (N-VEM). The support system provided in the present invention provides a foundation for various functions of a flexible network by means of abstracting network components to construct multi-object collaboration in different forms of different service objects such as network objects, network package, object inheritance and aggregation, and polymorphism. The support system in the present invention supports a cross-entity inter-object multi-level object service invocation mode, and instantiates, into inter-object communications, the communication between a UE and a network, the communication between a UE and a UE, and the communication between a network element and a network element, both communication parties construct a communication object pair, which is divided into peer-layer communication and non-peer-layer communication on the basis of invocation hierarchy, thereby implementing flexible resource management, scheduling, and service collaboration.

This application discloses a method, apparatus, and readable storage medium for identifying abnormal accounts, relating to the field of communication technology, for timely identification of problematic abnormal accounts. The method includes: acquiring B-domain data of the business support system of the account to be identified; within a preset time period after determining that the B-domain data of the account to be identified includes order data for a one-number-multiple-terminal service, determining whether target signaling data exists in the signaling data of the account to be identified, wherein the target signaling data is used to indicate whether a sub-account of the account to be identified has internet access activity, and the digital network number identifier of the sub-account is the same as the digital network number identifier of the account to be identified; if the target signaling data does not exist in the signaling data of the account to be identified within the preset time period, then the account to be identified is determined to be an abnormal account.

This system efficiently assists in identifying the cause of errors that occur in data linked between business systems. [Solution] The business support system comprises an error information collection unit that collects linked data when an error occurs in linked data which is linked data between multiple business systems, each of which performs business processing, and to which data identification information, trace tag information including data source information and destination information, and error-related information are attached; and an error estimation unit that estimates the linkage path and error location where the linkage error occurred, indicating an error related to the linked data, based on the trace tag information contained in the linked data collected by the error information collection unit.

This invention relates to the field of intelligent customer service and telecommunications service support technology, specifically a telecommunications service support system based on search-enhanced generation, comprising a front-end interaction layer, a back-end business logic layer, a data layer, and an intelligent algorithm layer. It can improve problem-solving efficiency: by real-time monitoring of dialogues, accurate problem extraction, efficient knowledge retrieval, and generation of step-by-step troubleshooting suggestions, it significantly shortens the problem-solving cycle, and significantly increases the proportion of customer service representatives resolving user problems on the first attempt; it also reduces the number of work orders dispatched, lowers the cost of on-site service or remote support by professional technicians, and improves the operational efficiency of telecommunications operators.

To improve the accuracy of output from AI. [Solution] The search setting storage unit (101) of the business support system (1) stores search settings related to RAG (Retrieval-augmented generation) searches, which are specified by a user using the business support service that supports business operations. The search unit (102) searches for input business data, which is business data to be input to the AI ​​(Artificial Intelligence) that supports business operations, from the business database in which business data related to business operations is stored, based on the search settings. The business support unit (103) supports business operations based on the output from the AI ​​to which the input business data has been input.

The invention discloses a communication operator-oriented intelligent number asking method and device and a storage medium. The method can be applied to a data analysis and service decision scene of a communication operator, an industry knowledge graph covering full-chain data of a communication network, a service support system, an operation support system, customer relationship management and the like is constructed, and semantic understanding and reasoning capabilities of a large language model are combined; accurate conversion from a natural language problem to a structured query statement is realized, and intelligent data insight of scenes such as network operation and maintenance, marketing, customer service, operation analysis and the like is supported.

To increase convenience of a user.SOLUTION: A work support system (1) can support work of a user with a database designed with no-code or low-code. A field information acquisition unit (201) acquires field information relating to a field of the database. A generation-related processing execution unit (202) executes, based on the field information and an AI, generation-related processing related to generation of storage data to be stored in the database. A data storing unit (302) stores the storage data in the database.SELECTED DRAWING: Figure 4

This business support device 100 comprises: a client selection unit 164 that acquires a region to be visited by a person in charge of business, and selects a client to be visited by the person in charge of business from among clients located in the region on the basis of a business status, which indicates a stage of a business process of the client, or quotation information indicating a request status of a quotation for a product for the client; and a client information output unit 167 that outputs the business status or the quotation information of the client together with identification information about the client selected by the client selection unit 164.

To provide an arrangement for supporting a work of replying to an inquiry from an authority.SOLUTION: The present invention is directed to a business support system having a data management apparatus for generating document data with utilizing a language model. The system has a document data acquiring unit for acquiring document data referred by the authority, and an agent unit for, if reference contents of a reference item is extracted from the document data, acquiring, from at least one retrieval destination, auxiliary information for use in generation of reply contents for the reference contents to transmit a prompt including the reference contents and the auxiliary information to the language model. The language model refers to the auxiliary information included in the prompt to generate the reply contents to the reference contents.SELECTED DRAWING: Figure 49B

To provide a business support system for collectively managing information of a group to which a facility belongs while forming a trust relationship between a facility side for hosting an event and an exhibitor side, and improving convenience of both sides in a series of procedures when holding the event and opening tenant stores.SOLUTION: A business support system accessible to users including facility staff, exhibitors who can set up stores in the facility's space, and managers, comprises a server including a control unit and a storage unit, where the storage unit includes information of users, facilities, and exhibitors, and where the control unit includes extraction means for extracting information in the storage unit in response to a request from a user, display data creation means for creating display data for displaying the information extracted by the extraction means in a form of satisfying the request of the user, and display data output means for outputting display data to terminals.SELECTED DRAWING: Figure 1

To enhance user convenience.SOLUTION: A registered data acquisition unit (201) of a business support system (1) acquires registered data registered in a business support system, which can support user's business. A user-input information acquisition unit (202) acquires user-input information related to an electronic document to be generated based on a user's input. A generation-related processing execution unit (203) executes generation-related processing related to generation of the electronic document based on the registered data, user-input information, and AI. A provision unit (204) provides the electronic document to the user.SELECTED DRAWING: Figure 4

This enables supporters who provide support services to improve their work efficiency or the quality of their work. [Solution] A business support system that analyzes cases in support work has a reception unit that receives case information including psychological test results of the person being supported and information indicating the situation of the person being supported, a collection unit that collects information for analysis from a predetermined knowledge database, a generation unit that uses the case information and the information collected by the collection unit as input for a large-scale language model to generate information as analysis results including an evaluation of the situation of the person being supported and the basis for that evaluation, and an output unit that outputs the generated analysis results.

The invention discloses a strategy adjustment method and apparatus, an electronic device, a medium and a program product. The method comprises the steps of receiving a first instruction issued by a service support system; determining user subscription information of the indicated target user based on the first instruction; and adjusting interactive interface display parameters of the user terminal of the target user based on the user subscription information. The user subscription information of the target user is analyzed based on the first instruction, the identity of the target user and the user subscription information can be accurately matched, and the accuracy of strategy adjustment is improved; the terminal interaction interface display parameters are dynamically adjusted according to the user subscription information, so that the target user can intuitively perceive the subscription service through the interaction interface of the user terminal, and the user experience is improved.

In situations where multiple business systems exist within an organization, this system provides a business information processing system that enables users to efficiently perform their tasks. [Solution] The business information processing system comprises a language model 11 trained to output responses when output instructions are input in natural language, a plurality of business support systems 13, and an API 14 which is an interface to the business support systems. When an output instruction or output request is input to the language model 11, the language model 11 selects the API 14 necessary for the output instruction or the output according to the output instruction and sends a request to the API 14.

To provide a store business support system which allows enhancement of safety of an employee of a store.SOLUTION: A store business support system 1 which supports a business of a store in which a register counter at which an employee of the store performs customer service is provided with a crime prevention panel 42, comprises: a human sensor 32 which detects an object existing outside an automatic door 31 which can be automatically opened / closed, provided at an entrance / exit used by customers; and a control unit 21 which controls operations of the automatic door 31 on the basis of operation modes including a normal operation mode for opening the automatic door 31 when the object is detected outside the automatic door 31, and a special operation mode for not opening the automatic door 31 even when the object is detected outside the automatic door 31, wherein the control unit 21 opens the automatic door 31 when a door opening instruction of the automatic door 31 is received from an employee terminal 5 used by the employee in the special operation mode.SELECTED DRAWING: Figure 1

To provide a business support device for reducing the delay of the processing of a business process.SOLUTION: The work support device includes a storage unit, a display unit, an identification unit, and a control unit. The storage unit stores workflow data including information indicating a user who is in charge of a series of processes and a progress status of the series of processes, and face image information including a face image of each user. The specifying unit specifies a user corresponding to a person appearing in a video on the basis of the video obtained by photographing the person within a predetermined range based on the display unit and the face image information (S10 of an operation of the display apparatus and S21 of an operation of the image recognizing server). The controller performs a first process of identifying, from the stored workflow records, an unprocessed workflow record in which the identified user is set as a person in charge of one of the series of processes and which is in a state ready for processing, and causing the display to display unprocessed information indicating the unprocessed workflow record (S11 to S12 of the operation of the display apparatus, S30 to S32 of the operation of the WF server).SELECTED DRAWING: Figure 7

This system allows for a unified search of the company's own unpublished intellectual property document data and publicly available intellectual property document data, ensuring consistency in the integration and evaluation of intellectual property document data. [Solution] The system includes data conversion means for converting user inquiry data, first intellectual property document data, and second intellectual property document data into a predetermined data format; search means for searching for intellectual property document data to be searched from a third intellectual property document database that stores the first intellectual property document data and second intellectual property document data converted into the predetermined data format, based on the inquiry data converted into the predetermined data format; and display control means for displaying the searched intellectual property document data on a display device. The first intellectual property document data is obtained from a first intellectual property document database that is available to the public, and the second intellectual property document data is obtained from a second intellectual property document database whose use by the public is restricted.

To provide a business support system for collectively managing information of a group to which a facility belongs while forming a trust relationship between a facility side for hosting an event and an exhibitor side, and improving convenience of both sides in a series of procedures when holding the event and opening tenant stores.SOLUTION: A business support system accessible to users including facility staff, exhibitors who can set up stores in the facility's space, and managers, comprises a server including a control unit and a storage unit, where the storage unit includes information of users, facilities, and exhibitors, and where the control unit includes extraction means for extracting information in the storage unit in response to a request from a user, display data creation means for creating display data for displaying the information extracted by the extraction means in a form of satisfying the request of the user, and display data output means for outputting display data to terminals.SELECTED DRAWING: Figure 1