Method and device for monitoring equipment performance of service supporting system

Abstract

The invention discloses a method and device for monitoring equipment performance of a service supporting system. The method comprises the following steps of: extracting a historical performance index and historical service indexes related to equipment; analyzing the extracted performance index and service indexes to determine the association relations between the performance index and all the service indexes; carrying out predictive analysis on the extracted service indexes to predict and obtain all service indexes of a certain period of time in the future; calculating to obtain the performance index of a certain period of time in the future through the incidence relations and the predicted service indexes; and comparing the calculated performance index and a preset performance index threshold value, and if the calculated performance index is larger than the preset performance index threshold value, reminding. The invention can be used for accurately predicting the changes of the performance indexes of the equipment so as to more effectively monitor and remind the performance of the equipment of the service supporting system.

Description

technical field [0001] The invention relates to business support system technology, in particular to a method and device for monitoring the performance of equipment in the business support system. Background technique [0002] The business support system is the production management system of the telecommunications company, which is used to provide functions such as business processing, payment, and inquiry. The business support system is mainly used to process business data such as customer information, call bills and business acceptance records. The amount of business data processed by the business support system is usually measured by business indicators such as the number of users, the number of call orders, and the number of work orders. Business indicators are seasonal and cyclical; for example, during the school term, business processing for new students will be carried out, and the business volume will increase significantly, which will bring about changes in busine...

AI Technical Summary

Problems solved by technology

[0005] In the prior art, one service indicator is usually used to reflect the change of the performance indicator, for example, the number of users is usually used to reflect the change of the performance indicator; however, in the actual operation of the business support system, there is not only one service indicator that affects the performance indicator , for example, for the CPU usage rate, the business indicators included are: the number of online users, the number of bills, the number of active users, the number of payment tickets and the number of business tickets; if only one business indicator is used to reflect the performance indicator, it will not be accurately predicted The problem of changes in equipment performance indicators, correspondingly, it is impossible to effectively monitor and remind the performance of business support system equipment

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