Method for guaranteeing sending message arrival of service support system

Abstract

The invention discloses a method of ensuring the service support system down short message arriving to the user; the support gateway sends the down short message to the short message center; the short message center makes a back acknowledge to the support gateway; the support gateway analyzes the information of the back acknowledge; according to the information of the back acknowledge, the support gateway judges whether the short message center successfully receives the down short message; if it is, sends the down short message to the user terminal; then the short message center analyzes the returned state report code according to the returned user state report, utilizes different retransmission mechanism to ensure the arrival factor of the down short message sending to the user terminal; the invention can analyze and count the amount of the short message in failure notice because of the back error of various short message centers, and retransmits according to the back error, and also can ensure the important service short message to normally send to the user aiming at the definite service analysis, and also improve down success ratio of air recharging service short message, the down success ratio of service short message and improve the degree of satisfaction of the user to the E-Channel.

Description

technical field [0001] The invention relates to the technical field of sending short messages in a mobile communication network, in particular to a method for ensuring that a downlink short message of a service support system reaches a user. Background technique [0002] As the scale of mobile communication users continues to grow, users have higher and higher perception requirements for mobile communication services. As an important means of communication, short messages are getting more and more attention from communication operators. More and more services such as recharge and balance reminders use SMS to interact with users. However, due to various reasons, such as when the user does not carry a mobile phone or the mobile phone is unavailable (no network signal, insufficient battery power of the mobile phone, mobile phone arrears, etc.), the short message cannot be received in time, which will cause inconvenience to the user. In order to solve these problems, a retrans...

AI Technical Summary

Problems solved by technology

This creates a problem: some important business short messages need a special resend mechanism to handle resends to the client

[0004] The existing SMS gateway as an SMS SP simply sends the SMS to the SMS gateway, and the decision whether to resend it to the user is left to the SMS center to determine, but the SMS center can only set the resending mechanism uniformly, and cannot adjust it according to the business. Formulate a corresponding special resending mechanism, and the SMS support gateway usually only submits the SMS to the SMS center without subsequent processing, which may cause some business SMS that require a special resending mechanism and resending process may be in the normal state of the user. Even if the status cannot be received

Images