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663 results about "Skill level" patented technology

Virtual world avatar control, interactivity and communication interactive messaging

Methods and systems for rendering an interactive virtual environment for communication is provided. The interactive virtual environment is depicted from images to be displayed on a display and the interactive virtual environment is generated by a computer program that is executed on at least one computer of a computer network system. The interactive virtual environment includes one or more virtual user avatars controlled by real-world users. The method further includes controlling a virtual user avatar to move about a virtual space and generating an interface for composing a message to be displayed as a virtual message within the virtual space. The virtual message is posted to an interactive space within the virtual space. The method further includes associating permissions to the virtual message, such that the permissions define which of the one more virtual user avatars are able to view the virtual message that is posted to the interactive space. The virtual message is one of a plurality of virtual message posted to the interactive space, and the permissions prevent viewing of the virtual message by virtual user avatars that do not have permission to view the virtual message. The permissions may be based on one of buddy lists, game familiarity relative to other real-world users, skill level of other real-world users, and combinations thereof. In some embodiments, the avatars can be computer controlled bots, thus not requiring a real-world user to dictate control.
Owner:SONY INTERACTIVE ENTERTAINMENT AMERICA LLC +1

Location Sensitive Healthcare Task Management System

A Workflow Management System is integrated with a Healthcare Information System and uses location tracking of patients, providers and resources in addition to relevant patient data in managing tasks of clinicians associated with care of a patient. A personnel and device location sensitive system for managing healthcare worker tasks includes a tracking processor. The tracking processor monitors healthcare worker, patient and equipment location, to provide device and personnel location data by detection of wirelessly communicating tag devices attached to healthcare workers, patients and equipment. A display processor uses the location data for initiating generation of data representing at least one display image associating a work task, comprising providing a treatment related service to a patient, for performance by a healthcare worker, with a current location of a patient and equipment to be used in providing the treatment related service. A workflow engine uses the location data for updating a task list of a healthcare worker to indicate tasks ranked in response to a plurality of different factors including one or more of, (a) task urgency, (b) location of particular equipment used in a particular task and (c) worker skill level.
Owner:SIEMENS MEDICAL SOLUTIONS USA INC

Enterprise contact server with enhanced routing features

The present invention is an Enterprise Contact Server that enables customers to submit call-back requests to agents located at any one of a plurality of call centers via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Enterprise Contact Server first selects from skill level tables and agent status tables a qualified agent to whom a call-back request can be routed. The Enterprise Contact Server then enables the call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the selected qualified agent located at one of the plurality of call-back contact centers. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser. The TCP/IP session proceeds simultaneous with the telephone call between the agent and the customer.
Owner:VERIZON PATENT & LICENSING INC
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