319 results about "Field service" patented technology

A voice-enabled document system facilitates execution of service delivery operations by eliminating the need for manual or visual interaction during information retrieval by an operator. Access to voice-enabled documents can facilitate operations for mobile vendors, on-site or field-service repairs, medical service providers, food service providers, and the like. Service providers can access the voice-enabled documents by using a client device to retrieve the document, display it on a screen, and, via voice commands initiate playback of selected audio files containing information derived from text data objects selected from the document. Data structures that are components of a voice-enabled document include audio playback files and a logical association that links the audio playback files to user-selectable fields, and to a set of voice commands.

A magnetic stripe card manual swipe reader (MSR) unit capable of attaching to and communicating with a conventional personal digital assistant (PDA) from various manufacturers, using only the electrical power available as supplied by the PDA device, and capable of effective electrical power management and conservation operations. Additionally, this PDA attachable MSR unit is capable of recognizing multiple magnetic encoding formats and data record formats and converting said formats to a standardized output format, includes the capability of updating and adding new formats while in field service, and is readily allows verifying card data and encoding sensitive material prior to transmission to the PDA. These custom formats can then be used to fulfill current needs in age verification, law enforcement, security, and numerous other applications.

A magnetic stripe card manual swipe reader (MSR) unit capable of attaching to and communicating with a conventional personal digital assistant (PDA) from various manufacturers, using only the electrical power available as supplied by the PDA device, and capable of effective electrical power management and conservation operations. Additionally, this PDA attachable MSR unit is capable of recognizing multiple magnetic encoding formats and data record formats and converting said formats to a standardized output format, includes the capability of updating and adding new formats while in field service, and is readily allows verifying card data and encoding sensitive material prior to transmission to the PDA. These custom formats can then be used to fulfill current needs in age verification, law enforcement, security, and numerous other applications.

A system and method for enabling real-time off-site video image storage is disclosed. An off-site storage site is coupled to camera servers at client sites via a private network. Each camera server is further coupled to one or more surveillance cameras. Video images captured by cameras located at the client sites are forwarded to an off-site server via a camera server. Video images received by the off-site server are produced for live viewing and/or archived in an image database. Users can retrieve live or archived video images through a client workstation that communicates with the off-site server over the public Internet. Retrieval of video images is based on a web-browser interface. Live viewing of video images is supplemented by real-time camera control functions that alter the pan-tilt-zoom (PTZ) position of the camera producing the live images. Commands for controlling the PTZ camera are encoded by the client workstation and transmitted to the off-site server. The off-site server converts the camera control codes into control strings that are recognizable by the particular camera.

Scheduling of activities for field service technicians may be improved by modifying availability constraints associated with appointment windows for activities. Activities may be scheduled based on a performance deadline and relevant shift times of the resources to whom the activity may be allocated, as well as a variety of parameters relating to activities, resources and/or relevant environmental conditions (e.g., weather, traffic). An activity may be moved from one calendar day to another, a location constraint at the beginning and/or the end of a technician's shift may be removed or modified, and/or information updates may be provided in real time or near real time (e.g., every five minutes or less) throughout a work day to facilitate scheduling. In one example for scheduling dispatch of locate technicians for locate operations, ticket information relating to locate request tickets, as well as resource information relating to available technicians, may be extracted from a ticket database and a resource/technician database to provide appropriate inputs to a scheduling engine, based at least in part on matching available resources to performance deadlines associated with locate requests.

When a blade and/or interconnect device is inserted into the chassis of a powered or live server the procedure is known as hot-plugging. Before power is applied to the hot-plugged blade and/or interconnect device the fabric type of already installed blades and/or interconnect devices is correlated with fabric types of newly hot-plugged blade and/or interconnect device. Depending upon results of the correlation, power to the hot-plugged blade and/or interconnect device is allowed or denied.

When an information memory element such as an RF-ID tag is mounted in an admission ticket as buried therein to perform individual identification (ID) control over the admission ticket, smooth gate passage control of a visitor can be realized. A center server or an in-site server controls to the admission or refusal of entrance in a facility on the basis of a relationship between an admission ticket ID printed on one paper sheet of the admission ticket and an element ID unique to the RF-ID tag as well as the current status of the admission ticket ID. And the facility set as reserved can be confirmed by the user on an in-site reservation terminal.

A two-tier cover assembly for a field service box. The two-tier cover assembly can be retrofitted to an existing field service electrical box to protect the electrical device that is housed therein. The cover assembly provides two configurations for protecting the electrical box, including an expanded and a collapsed configuration. In the expanded configuration, the cover assembly provides two cord openings that are accessible with the cover plate closed. In the collapsed configuration, the cord openings are completely closed to seal all openings and thereby protect the electrical device from rain, dirt, insects and other hazards.

A method and apparatus are provided for indicating the status of the refrigerant charge in an air conditioning system based upon the degree of subcooling present in the condensed refrigerant system temperature measurements. The status of the refrigerant charge in the system is indicated in real-time on a service panel for access by a field service technician. The status of the refrigerant charge in the system on a time-average basis for a specified period of operation is presented on an indicator panel. The indicator panel includes a first indicator light indicating that the refrigerant charge is low, a second indicator light indicating that the refrigerant charge is high, and a third indicator light indicating that the refrigerant charge is correct.

A system and method for a telematics based programming gateway. A method describes initiating a vehicle field service software update, sending field service software update data to a vehicle telematics device from a telematics service center, receiving the field service software update data at the vehicle telematics device and providing the field software update data to at least one vehicle system from the vehicle telematics device wherein the at least one vehicle system is updated based on the field service software update data.

An assembly for a mobile communications antenna system includes a bracket assembly onto which an antenna array is mounted. The bracket assembly includes a steering arrangement configured to provide angular adjustment of an antenna beam azimuth, and an electromechanical tilting arrangement configured to adjust a tilt position of the antenna array. The steering arrangement and the electromechanical tilting arrangement are controllable in remote and manual operational modes to independently and variably adjust both azimuthal angle and tilt position of the antenna array. These operational modes ensure remote control of signal propagation and network coverage accuracy, and manual adjustment of the azimuth of the antenna beam and tilt position of the antenna array in case of field service or component failure.

The embodiments of herein provide a permission based field service management system and method for field services using a permission slip. A technician allotted to perform a field service is authenticated by a client/server software system and provided with a work list. When the technician accepts a work list, a permission slip corresponding to a specific device is entered in a service key inserted by the technician into a client. Then the service key is removed and inserted into a specific device to execute a field service operation. After the completion of the field service operation, the permission slip is closed and a service log is created and stored on a service database. An auditing system accesses the service data to track and monitor the service operation.

The invention discloses a method and device for realizing circuit domain service paging, which comprise the steps that a position updating request message is received by a mobile switching center/a visitor location register through a global mobile communication system/a general mobile communication system, i.e. GERAN/UTRAN; the existence of SGs association to a mobile management entity is judged,and then the SGs association is kept continuously; paging is carried out by an IU-CS/A interface and an SGs interface respectively when paging is carried out by the mobile switching center/the visitor location register. By the technical proposal, the UE can always be paged by MSC/VLR.

The invention provides an encryption and decryption functions based field service terminal, which comprises a control processing unit, a main-station communication unit, an equipment communication unit, a power supply unit, an input and output unit, a safety unit and a smart card reading and writing unit. The control processing unit is respectively connected with the control processing unit, the main-station communication unit, the equipment communication unit, the power supply unit, the input and output unit, the safety unit and the smart card reading and writing unit. The safety unit is used for completing identity authentication and encryption and decryption of data information when the field service terminal is in communication with a main station and power energy meters, and the smart card reading and writing unit is used for field card writing and recharging of local charge-control smart power energy meters. The encryption and decryption function based field service terminal has the advantages that field service efficiency and quality are improved; the safety unit is added, so that transmission data of the field service terminal cannot be distorted, data confidentiality and integrity cannot be damaged and identities of users cannot be used falsely; and the requirement of power-utilization information acquiring system construction for power consumers can be met basically.