56results about How to "Satisfaction keeps decreasing" patented technology

Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes identifying caller data for a caller in a queue of callers, and jumping or moving the caller to a different position within the queue based on the caller data. The caller data may include one or both of demographic data and psychographic data. The caller can be jumped forward or backward in the queue relative to at least one other caller. Jumping the caller may further be based on comparing the caller data with agent data via a pattern matching algorithm and / or computer model for predicting a caller-agent pair outcome. Additionally, if a caller is held beyond a hold threshold (e.g., a time, “cost” function, or the like) the caller may be routed to the next available agent.

Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes routing a caller from a pool of callers based on at least one caller data associated with the caller, where a pool of callers includes, e.g., a set of callers that are not chronologically ordered and routed based on a chronological order or hold time of the callers. The caller may be routed from the pool of callers to an agent, placed in another pool of callers, or placed in a queue of callers. The caller data may include demographic or psychographic data. The caller may be routed from the pool of callers based on comparing the caller data with agent data associated with an agent via a pattern matching algorithm and / or computer model for predicting a caller-agent pair outcome. Additionally, if a caller is held beyond a hold threshold (e.g., a time, “cost” function, or the like) the caller may be routed to the next available agent.

Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes identifying caller data for a caller of a plurality of callers in a queue, and routing the caller from the queue out of queue order. For example, a caller that is not at the top of the queue may be routed from the queue based on the identified caller data, out of order with respect to the queue order. The caller may be routed to another queue of callers, a pool of callers, or an agent based on the identified caller data, where the caller data may include one or both of demographic and psychographic data. The caller may be routed from the queue based on comparing the caller data with agent data associated with an agent via a pattern matching algorithm and / or computer model for predicting a caller-agent pair outcome. Additionally, if a caller is held beyond a hold threshold (e.g., a time, “cost” function, or the like) the caller may be routed to the next available agent.

Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes identifying caller data for at least one caller in a queue of callers, and skipping a caller at the front of the queue of callers for another caller based on the identified caller data. The caller data may include one or both of demographic data and psychographic data. Skipping the caller may be further based on comparing caller data with agent data associated with an agent via a pattern matching algorithm such as a correlation algorithm. In one example, if the caller at the front of the queue has been skipped a predetermined number of times the caller at the front is the next routed (and cannot be skipped again).

Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes identifying caller data for at least one of a set of callers on hold and causing a caller of the set of callers to be routed to an agent based on a comparison of the caller data and the agent data. The caller data and agent data may be compared via a pattern matching algorithm and / or computer model for predicting a caller-agent pair having the highest probability of a desired outcome. As such, callers may be pooled and routed to agents based on comparisons of available caller and agent data, rather than a conventional queue order fashion. If a caller is held beyond a hold threshold the caller may be routed to the next available agent. The hold threshold may include a predetermined time, “cost” function, number of times the caller may be skipped by other callers, and so on.

Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes pooling incoming callers, and causing a caller from the pool of callers to be routed. The caller may be routed from the pool of callers to an agent, placed in another pool of callers, or placed in a queue of callers. The caller data may include demographic or psychographic data. The caller may be routed from the pool of callers based on comparing the caller data with agent data associated with an agent via a pattern matching algorithm and / or computer model for predicting a caller-agent pair outcome. Additionally, if a caller is held beyond a hold threshold (e.g., a time, “cost” function, or the like) the caller may be routed to the next available agent.

Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes identifying caller data for a caller in a queue of callers, and jumping or moving the caller to a different position within the queue based on the caller data. The caller data may include one or both of demographic data and psychographic data. The caller can be jumped forward or backward in the queue relative to at least one other caller. Jumping the caller may further be based on comparing the caller data with agent data via a pattern matching algorithm and / or computer model for predicting a caller-agent pair outcome. Additionally, if a caller is held beyond a hold threshold (e.g., a time, “cost” function, or the like) the caller may be routed to the next available agent.

A system and method to control engine valve timing to during the start of an internal combustion engine. Electromechanical valves are controlled in a manner to reduce engine vibration and hydrocarbon emissions during the start of an internal combustion engine. The method controls valves without an explicit four-stroke engine cycle during a start.

Methods and systems are provided for reducing audible clunks and objectionable drive feel in vehicles including start / stop systems. In one example, a vehicle engine is shutdown during vehicle coasting. The vehicle engine is then restarted, while the vehicle is moving with a torque converter clutch disengaged. A transmission clutch pressure is then adjusted during the restart based on a torque converter output speed relative to a torque converter input speed.

A method for operation of a vehicle having an internal combustion engine is provided. The internal combustion engine may include one or more combustion chambers, a fuel delivery system including a direct fuel injector coupled to each combustion chamber, an ignition system including one or more spark plugs coupled to each combustion chamber, a piston disposed within each combustion chamber, and an intake and an exhaust valve coupled to each combustion chamber, the internal combustion engine providing motive power to the vehicle. The method may include discontinuing combustion operation within the internal combustion engine responsive to idle-stop operation. The method may further include, during a direct-start, performing multi-strike ignition operation per combustion cycle via one or more selected spark plug(s) for at least a first combustion cycle in a combustion chamber following the discontinuation of combustion operation, the one or more selected spark plug(s) coupled to the combustion chamber.

A system and method for operating at least an intake and exhaust valve in a cylinder with a piston of an engine in a vehicle are described. In one aspect, the method comprises maintaining at least one of the intake and exhaust valves in a closed position during a period. Further, during said period where said at least one valve is in said closed position, the method may also include opening the other of the intake and exhaust valve, then closing the other of the intake and exhaust valve, and then opening the other of the intake and exhaust valve.

A method of verifying the health and functionality of at least one vehicle sensor is disclosed herein. The method includes positioning the vehicle within a controlled environment test facility, displaying a predetermined test pattern to the at least one vehicle sensor as the vehicle travels within the controlled environment test facility, receiving sensor data corresponding to a performance condition of the at least one sensor from the at least one vehicle sensor, transmitting the sensor data to a remote processor, and determining a functional condition of the at least one vehicle sensor based on the sensor data.

A method of pressuring fuel for a direct injection fuel system via a fuel pump in an engine is provided. The method includes, during a first mode, adjusting a magnetic solenoid valve (MSV) to control pump outlet pressure and during a second mode, deactivating the MSV and controlling pump outlet pressure via a noise-reducing valve assembly on an inlet side of the fuel pump.

A method of optimizing employee work assignments comprises obtaining first and second key performance indicators (KPIs), performing a difference analysis on the first and second KPIs, correlating workplace productivity to the differences of the first and second KPIs, and optimizing employee work assignments based on productivity needs of the business. First KPIs may be for each employee of a plurality of employees. The second KPIs may be of one or more employee work groups associated with the plurality of employees. The analysis may be of difference correlations between the first KPIs and the second KPIs to determine synergistic relationships between specific employee groupings of the plurality of employees. The optimization of the employee work assignments may be an assignment given to each employee of the plurality of employees to optimized employee groupings based on the difference correlations of the first KPIs and the second KPIs.

Improving the audio QoS of a video call service in a weak signal environment is accomplished. To do this, even if data is damaged in a weak signal environment during a video call using a mobile station in the weak signal environment, an audio call is preferentially processed such that a minimum audio QoS can be secured. If a transmitting mobile station enters into a weak signal environment while transmitting audio data and video data together during a video call, the transmitting mobile station transmits only audio data, and in response to this, a receiving mobile station processes the audio data transmitted during a set time interval and continuously reproduces the audio data. Audio interruption can be reduced, thereby securing a minimum audio QoS.

Methods and systems are provided for refurbishing an engine using ionized air. During a service mode, a service technician may stream ionized air from an external ionized air source to an engine cylinder via the engine intake system. Concurrently, the service technician may connect a service tool to a vehicle diagnostics port to relay operator input, the input allowing a vehicle control system to rotate the engine and adjust engine throttle and cams.

A method of operating a fuel delivery system for an internal combustion engine is described. The system may include a plurality of direct cylinder injectors, a fuel rail upstream of the injectors, a first pump, and a second pump coupled downstream of the first pump and to the fuel rail. The method may include, after or during engine shutdown, and during a fuel system cool down, activating the first pump; and varying the activation of the first pump responsive to temperature to maintain a higher pressure for high temperatures. Alternatively, in some examples, the system may include a reservoir in a bypass around the second pump, the bypass having a valve downstream of the fuel reservoir, where the valve is positioned vertically above the second pump and the fuel reservoir is positioned vertically above the valve. The fuel reservoir may be sized to hold a sufficient amount of fuel in the bypass to allow fuel to migrate from the bypass to the fuel rail during engine cool down.

A fuel delivery system is provided to reduce the pressure pulsations and noise vibration and harshness of direct injection systems. The fuel delivery system includes an elastic fuel line positioned between a first fuel pump and a second fuel pump and a check valve positioned in the elastic fuel line near the inlet of the high pressure pump, the check valve including an external housing having a peripheral surface with a greater diameter than an unstretched inner diameter of the elastic fuel line.

An intake silencer device is described herein. The intake silencer device includes an outer housing and a plurality of sequential arranged expansion chambers separated by walls. The intake silencer device further includes an inner tube positioned in each of the sequential chambers, each of the inner tubes including an opening providing fluidic communication between an interior of the tube and the corresponding expansion chamber, a size of the openings increasing in size sequentially in a downstream direction.

An intake silencer device is described herein. The intake silencer device includes an outer housing and a plurality of sequential arranged expansion chambers separated by walls. The intake silencer device further includes an inner tube positioned in each of the sequential chambers, each of the inner tubes including an opening providing fluidic communication between an interior of the tube and the corresponding expansion chamber, a size of the openings increasing in size sequentially in a downstream direction.

Improving the audio QoS of a video call service in a weak signal environment is accomplished. To do this, even if data is damaged in a weak signal environment during a video call using a mobile station in the weak signal environment, an audio call is preferentially processed such that a minimum audio QoS can be secured. If a transmitting mobile station enters into a weak signal environment while transmitting audio data and video data together during a video call, the transmitting mobile station transmits only audio data, and in response to this, a receiving mobile station processes the audio data transmitted during a set time interval and continuously reproduces the audio data. Audio interruption can be reduced, thereby securing a minimum audio QoS.

A phase control apparatus in a variable cam timing (VCT) system of an engine is described herein. The phase control apparatus includes a locking pin coupled to a vane, the locking pin extending into a locking pin recess in a cover plate in a locked configuration, the locking pin and locking pin recess having a backlash and a housing at least partially enclosing the vane and spaced away from the vane forming a gap in the locked configuration.

A system and method for operating at least an intake and exhaust valve in a cylinder with a piston of an engine in a vehicle are described. In one aspect, the method comprises maintaining at least one of the intake and exhaust valves in a closed position during a period. Further, during said period where said at least one valve is in said closed position, the method may also include opening the other of the intake and exhaust valve, then closing the other of the intake and exhaust valve, and then opening the other of the intake and exhaust valve.

A method of operating a fuel delivery system for an internal combustion engine is described. The method may include, after or during engine shutdown, and during a fuel system cool down, activating the first pump; and varying the activation of the first pump responsive to temperature to maintain a higher pressure for high temperatures. By utilizing the pump to generate increased pressure at an appropriate condition during the cool down, for example, the pressures in the system can be managed to reduce the likelihood of fuel migrating to the rail.

Systems and methods for increasing an efficiency of engine starting of a hybrid vehicle are disclosed. In one example approach, a method comprises operating a laser ignition device in an engine cylinder and identifying engine position in response thereto; and igniting an air and fuel mixture in the cylinder with the laser ignition device.

A method of pressuring fuel for a direct injection fuel system via a fuel pump in an engine is provided. The method includes, during a first mode, adjusting a magnetic solenoid valve (MSV) to control pump outlet pressure and during a second mode, deactivating the MSV and controlling pump outlet pressure via a noise-reducing valve assembly on an inlet side of the fuel pump.

Systems and methods for increasing an efficiency of engine starting of a hybrid vehicle are disclosed. In one example approach, a method comprises operating a laser ignition device in an engine cylinder and identifying engine position in response thereto; and igniting an air and fuel mixture in the cylinder with the laser ignition device.

An electronic device and method for identifying a detached cover device and a cover device therefor are provided. The electronic device includes a housing, a wireless communication circuit disposed within the housing, a touch screen display exposed to the exterior, and a processor disposed within the housing and electrically connected to the wireless communication circuit and the touch screen display. The processor may be configured to sense mounting of the cover device on the touch screen display, identify a conductor pattern of the mounted cover device by scanning the touch screen display on which the cover device is mounted, and identify the mounted cover device on the basis of the identified conductor pattern.

A method, apparatus and system are presented for improving a point of sale terminal by reducing the number of items a cashier must pick up and move for scanning during a purchase transaction. The point of sale terminal includes an optical code scanner that identifies an item by reading an optical code (barcode) affixed to or printed on the item. The scanner further includes a weigh scale that weighs items being scanned and a conveyor belt that moves the items across the scanner during the weighing and scanning operations. Moving the items using the conveyor belt reduces the number of items the cashier must pick up and move.