373results about How to "Quick service" patented technology

A service delivery platform is disclosed, including method and apparatus for managing the delivery of a variety of services to customers or subscribers. Exemplary services that may be managed using the service delivery platform include telecommunication services such as cable, wire line and wireless services. The service delivery platform creates, hosts, and manages services over different channels and end user devices. The implementation of the service delivery platform will dramatically simplify service deployment and management, and allow an enterprise to develop new services more rapidly with the reduced development efforts.

Disclosed is a method in which in case where it is inappropriate for a particular Home (e)NodeB providing a service to a particular UE to continue to provide the service on the ground of a changed status, such as overload, temporary drop due to maintenance, expiry of CSG membership for the UE, increase of temporary interference, policy change, or the like, the Home (e)NodeB transmits information on a cause that the UE performs a handover to another base station to an control entity within a network. Furthermore, it is allowed for the entity within the network to store information on the cause. In addition, if the status of the particular Home (e)NodeB is changed, then the entity within the network is allowed to perform a reverse handover for the UE to the particular Home (e)NodeB on the basis of the information on the changed status and the information on the cause.

Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes identifying caller data for a caller in a queue of callers, and jumping or moving the caller to a different position within the queue based on the caller data. The caller data may include one or both of demographic data and psychographic data. The caller can be jumped forward or backward in the queue relative to at least one other caller. Jumping the caller may further be based on comparing the caller data with agent data via a pattern matching algorithm and / or computer model for predicting a caller-agent pair outcome. Additionally, if a caller is held beyond a hold threshold (e.g., a time, “cost” function, or the like) the caller may be routed to the next available agent.

Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes routing a caller from a pool of callers based on at least one caller data associated with the caller, where a pool of callers includes, e.g., a set of callers that are not chronologically ordered and routed based on a chronological order or hold time of the callers. The caller may be routed from the pool of callers to an agent, placed in another pool of callers, or placed in a queue of callers. The caller data may include demographic or psychographic data. The caller may be routed from the pool of callers based on comparing the caller data with agent data associated with an agent via a pattern matching algorithm and / or computer model for predicting a caller-agent pair outcome. Additionally, if a caller is held beyond a hold threshold (e.g., a time, “cost” function, or the like) the caller may be routed to the next available agent.

Methods, apparatuses and systems directed to a portal-based, dynamically distributed application topology for cellular systems. The portal-based application topology, in one implementation, is an application architecture featuring strategic dynamic distribution of the man-machine interface (such as data acquisition and information presentation) and the backend processing aspects, of a particular application. In one implementation, all terminal interfacing aspects (such as data acquisition, data presentation) are formatted and handled by systems associated with a cellular system operator, as described below, while background processing is performed by a processing facility remote to the cellular system operator. In one implementation, the distributed application topology allows a mobile station, such as a cellular telephone, to simply act as a thin-client accessing an application server via a cellular systems operator's web portal for page-based interface screens.

A system and method for developing web services that incorporate business rules. The system and method includes three frameworks: a Design Time Framework, an Object-Service Framework, and a Run Time Framework. In the Design Time Framework, the system and method includes receiving a business rule in a descriptive markup language from a user and generating source code artifacts in an object oriented programming language based on the business rule. In the Object-Service Framework, the system and method includes relating the generated source code artifacts to a pre-built Business Rules service. Finally, in the Run Time Framework, the system and method includes providing the Business Rules service, wherein the Business Rules service interacts with the generated source code artifacts through the relationship defined by the Object-Service Framework.

A network system and method include a wireless base station integrated at a central office of a service provider. The wireless base station is configured to provide portable and fixed services to customers. A passive optical network is coupled to the wireless base station at the central office to provide a link to extend an antenna for wireless operations of the wireless base station to a remote site such that a wireless signal from the wireless base station is transmitted in parallel with a passive fiber network signal through the link.

A system and method for developing web services that incorporate business rules. The system and method includes three frameworks: a Design Time Framework, an Object-Service Framework, and a Run Time Framework. In the Design Time Framework, the system and method includes receiving a business rule in a descriptive markup language from a user and generating source code artifacts in an object oriented programming language based on the business rule. In the Object-Service Framework, the system and method includes relating the generated source code artifacts to a pre-built Business Rules service. Finally, in the Run Time Framework, the system and method includes providing the Business Rules service, wherein the Business Rules service interacts with the generated source code artifacts through the relationship defined by the Object-Service Framework.

A voice control method and a mobile terminal apparatus are provided. The mobile terminal apparatus includes a voice receiving module, a voice outputting module, a voice wake-up module and a language recognition module. When the voice wake-up module determined that a first voice signal matches to identification information, the voice receiving module is turned on. When the voice receiving module receives a second voice signal after the first voice signal, the language recognition module parses the second voice signal and obtains a voice recognition result. When the voice recognition result includes an executing request, the language recognition module executes a responding operation, and the voice receiving module is turned off from receiving a third voice signal. When the voice recognition result does not include the executing request, the language recognition module executes a speech conversation mode.

The present invention relates to systems and methods for detecting anomalies in computer network traffic with fewer false positives and without the need for time-consuming and unreliable historical baselines. Upon detection, traffic anomalies can be processed to determine valuable network insights, including health of interfaces, devices and network services, as well as to provide timely alerts in the event of attack.

A method for fast converging an end-to-end service and a Provider Edge (PE) includes: setting routing information of at least two tunnels in a double-ascription PE of a remote Customer Edge (CE), wherein, the two tunnels are from the double-ascription PE of the remote CE to the PE connected with the remote CE; detecting tunnel states to obtain state information of the tunnels; the double-ascription PE obtaining available routing information and routing information of the at least two tunnels, and forwarding the service according to the available routing information. The double-ascription PE of the remote CE can directly forward the service according to the pre-configured routing information of other tunnels when the current tunnel is unavailable, such as a terminal node of the current tunnel is abnormal, thereby avoids the procedure of re-selecting the route, and increases the end-to-end service convergence speed and improves the service reliability.

A system and method for developing web services that includes three frameworks: a Design Time Framework, an Object-Service Framework, and a Run Time Framework. In the Design Time Framework, the system and method includes receiving a schema in a descriptive markup language from a user and generating source code artifacts in an object oriented programming language based on the schema. In the Object-Service Framework, the system and method includes relating the generated source code artifacts to a set of pre-built runtime services. Finally, in a Run Time Framework, the system and method includes providing the set of runtime services, wherein the runtime services interact with the generated source code artifacts through the relationship defined by the Object-Service Framework.

A system 100 for providing credentials to a computational component in a distributed processing network is provided. The system 100 includes: (a) a plurality of crypto-tokens 150a-n, each crypto-token 150a-n comprising a unique identifier, optionally a digital certificate comprising a unique public key and the unique identifier, and a private key corresponding to the public key; (b) a provisioning system 100 comprising a certificate authority 104 operable to generate the plurality of crypto-tokens 150a-n; and (c) a computational component 128 comprising a drive operable to receive and communicate with a selected crypto-token 150. The computational component 128 uses the digital certificate and private key in any of the crypto-tokens 150a-n to establish a secured communication session with the provisioning system 100. Before the establishing operation, any of the plurality of crypto-tokens 150a-n can be engaged with the computational component 128 to establish the secure communication session.

This invention is a method and supporting apparatus for autonomously capturing, servicing and de-orbiting a free-flying spacecraft, such as a satellite, using robotics. The capture of the spacecraft includes the steps of optically seeking and ranging the satellite using LIDAR; and matching tumble rates, rendezvousing and berthing with the satellite. Servicing of the spacecraft may be done using supervised autonomy, which is allowing a robot to execute a sequence of instructions without intervention from a remote human-occupied location. These instructions may be packaged at the remote station in a script and uplinked to the robot for execution upon remote command giving authority to proceed. Alternately, the instructions may be generated by Artificial Intelligence (AI) logic onboard the robot. In either case, the remote operator maintains the ability to abort an instruction or script at any time, as well as the ability to intervene using manual override to teleoperate the robot. In one embodiment, a vehicle used for carrying out the method of this invention comprises an ejection module, which includes the robot, and a de-orbit module. Once servicing is completed by the robot, the ejection module separates from the de-orbit module, leaving the de-orbit module attached to the satellite for de-orbiting the same at a future time. Upon separation, the ejection module can either de-orbit itself or rendezvous with another satellite for servicing. The ability to de-orbit a spacecraft further allows the opportunity to direct the landing of the spent satellite in a safe location away from population centers, such as the ocean.

The present disclosure describes a dynamic queueing and management system. The system utilizes the desired completion time in determining where to place new orders into the queue of orders to be fulfilled. If the desired completion time changes, the position of the corresponding order is adjusted within the queue. In some embodiments, the desired completion time is determined based on the location of the customer, either within the store or en route to the store. The queueing and management system may also separate the order input function from the order fulfillment and delivery functions. This may optimize each part of the process and allow faster service.

An automated system uses a decisioning system to schedule service attendants to service events at patron locations. The decisioning system schedules the events for servicing using various factors to establish the priority of different events. Service attendants are paged by the system to inform them of a service to be provided.

A method to use the data packet carrying ability of cable TV networks as described in DOCSIS to accurately and quickly transmit a voice call from a cable user to another user over a cable TV cable. The cable telephone, or cable modem, is given the ability to detect when voice activity from the subscriber is above and below a predetermined value. When the cable modem has voice activity, the cable modem knows that it will have a continuous stream of voice data packets which need to be sent very quickly and very accurately to the CMTS. Therefore, the cable modem requests a periodic stream of time slots from the CMTS. When the cable modem detects no voice activity or a silence period from the subscriber, the cable modem indicates that the periodic stream of time slots is no longer needed and the CMTS stops providing the periodic stream of time slots. When voice activity of the subscriber resumes, the cable modem again request the periodic stream of time slots, and transmits the voice data packets or cells in these time slots.

A method and system of controlling a relative position between vehicles using a mobile base station is provided. GPS information is received from a satellite at a mobile base station and a target vehicle. The current position information the mobile base station is calculated with reference to a moving speed and direction based on the received GPS information. DGPS correction data is then generated by calculating the calculated position information and the received GPS information through a preset algorithm and the generated DGPS correction data is transmitted to one or more target vehicles. In the control target vehicle, the transmitted DGPS correction data is received, GPS information is received from a satellite, position information is calculated based on the received GPS information and the received DGPS correction data to execute position correction, and a speed and direction of the control target vehicle is adjusted according to the calculated position information.

Multiple simultaneous associations with Wireless Access Points (WAPs) may be formed by a given wireless client to enable handoffs between the WAPs to be accelerated and, optionally, to enable both WAPs to provide simultaneous wireless services to the wireless client. Upon forming a primary association with one WAP the wireless client scans for beacon signals from other WAPs. Upon detecting another WAP, the wireless client transmits a Request To Send (RTS) message to the new WAP indicating the identity of the primary WAP. The wireless client may also identify the new WAP to the primary WAP using a RTS message. The primary and secondary WAPs exchange information so that, in the event of a handoff, the required information has already been shared with the new WAP. Optionally, the several WAPs may provide simultaneous service to the wireless client.

The system for processing transportation information using a communication network comprises a customer communication means for performing a direct call connection to a transportation vehicle by the operation of a customer who wants to use a transportation service through the transportation vehicle; a plurality of communication means for transportation vehicles provided with the transportation vehicle for providing a transportation service for performing a direct call connection with the customer communication means; an information database means for storing subscriber information on the plurality of transportation vehicles and communication means of transportation vehicles, connection history information of the communication means of each transportation vehicle and information on a charge as a cost for service of the customer communication means; a host server means in which is operated such that the customer communication means makes a direct call connection to the communication means of the transportation vehicles sequentially according to the predetermined order based on the subscriber information and the connection history information in the information database means; and a data relay means for performing a direct call connection to the customer communication means.

The invention discloses a route system for content distribution network. The content distribution network comprises a core layer for executing CDN protocol of a content distribution system, and the core layer includes a core node, a trunk layer for executing switching between CDN protocol and P2P protocol and including a trunk node, and a P2P autonomous region connected with the trunk layer and positioned at the edge of the P2P autonomous region. The trunk node at the edge serves as the server of the P2P autonomous region, and the core layer and the trunk layer share an implementation application distribution layer. The trunk layer achieves a service load layer, and the P2P autonomous region achieves a P2P client. The route system comprises a two-stage route device including a global server load balancing device GSLB and a local server load balancing device SLB, wherein the GSLB is positioned on the trunk node on a trunk network for achieving redirection of the service load layer; and the SLB is positioned on the trunk node at edge of the trunk network for achieving redirection in the P2P autonomous region based on P2P route algorithm and the distribution condition of P2P client Peer.

Systems and methods for providing personalized services to remote customers using personal teller machines (PTM) from a centralized call center. The customer initiates the transaction providing identification at a PTM. The identification of the customer is verified and audio and / or video communication is established between the customer at the PTM and a teller at a teller station in the call center. Upon establishment of video and audio connection, the customer may request the performance of specific financial transactions that are controlled by a teller through the teller station that is connected with the PTM over a network. Upon completion of the transactions of the customer by the teller, a receipt is printed for the customer and the video and audio connections are closed.

A method for reestablishing the electrical continuity of an electrically conductive layer of a composite aircraft wing damaged by a lightning strike or other mechanical event is disclosed in which a copper patch replaced the damaged section of the electrically conductive layer contained. The repair is performed by first removing any surfacers, fasteners, and damaged electrically conductive layer to expose a portion of the underlying composite skin. A copper patch having a copper foil section coupled to an unsupported film adhesive is then introduced onto an underlying composite skin opening contained within an undamaged section of a copper foil grid and covered with resin-impregnated fiberglass material. The film adhesive and resin-impregnated fiberglass material are then cured and fasteners are then reinserted within the fiberglass material, copper patch and underlying composite skin. The surface of the composite wing is then reprimed and repainted to complete the repair.

The invention relates to a privacy continuous-query protection method based on a location-based service, which comprises the following steps that: A. a mobile user is used for transmitting a query request to an anonymous server; B. an anonymous engine judges whether the query request Q is a new query or an active query according to a user identification id; C. if the query request is the new query, the anonymous engine can carry out anonymous processing to the query request, and transmits the processed request Q=(id', Rv, t, maxT, con) to a server of a provider; D. the server of the provider carries out the query processing according to the received request Q=(id', Rv, t, maxT, con), and returns a candidate set of a query result to the anonymous server; and E. the anonymous server selects a correct query result from the candidate set returned by the database server and returns the query result to corresponding mobile objects.

Methods, systems, and computer program products for improving network operations by dynamically redeploying services (such as web services or other network-accessible services) in a computing network. A programmatic replication or redeployment process is defined, whereby system upgrades may be implemented by redeploying services dynamically, without human intervention, enabling the complexity of upgrading previously-deployed software to be reduced significantly.

A robot apparatus for executing a set of service procedures on a plasma processing system including a docking port is disclosed. The apparatus includes a platform and a docking probe coupled to the platform, wherein the docking probe is configured to dock with the docking port. The apparatus also includes a robot arm coupled to the platform, and further configured to substantially perform the set of service procedures, and a tool coupled to the robot arm. The apparatus further includes a computer coupled to the platform, wherein the computer is further configured to execute the set of service procedures, and wherein when the docking probe is docked to the docking port, the set of service procedures is performed by the tool.

Problem The problem is to facilitate viewing of temporal correlation between patient's chief complaint and doctor's interview results associated with the patient's chief complaint. Means of Solution The temporal correlation can be viewed by providing an electronic medical information system equipped with a control server comprising an input means for inputting, among the information written on the chart, the patient's chief complaint information into a chief complaint information file and for inputting the doctor's consultation information associated with the patient's chief complaint information into a consultation information file; an accumulation means for accumulating the chief complaint information and consultation information; a calculation means for scoring, with respect to each date of consultation, the latest chief complaint information and consultation information input by the input means, and the past chief complaint information and consultation information accumulated by the accumulation means, respectively; a generation means for automatically generating, based on the scores, a list by which the temporal variation of the chief complaint information and consultation information can be viewed.

Methods, apparatuses and systems directed to a portal-based, dynamically distributed application topology for cellular systems. The portal-based application topology, in one implementation, is an application architecture featuring strategic dynamic distribution of the man-machine interface (such as data acquisition and information presentation) and the backend processing aspects, of a particular application. In one implementation, all terminal interfacing aspects (such as data acquisition, data presentation) are formatted and handled by systems associated with a cellular system operator, as described below, while background processing is performed by a processing facility remote to the cellular system operator. In one implementation, the distributed application topology allows a mobile station, such as a cellular telephone, to simply act as a thin-client accessing an application server via a cellular systems operator's web portal for page-based interface screens.

Auto-discrimination between FC and SATA devices upon insertion of a device into a port of a FAST-compatible switch is disclosed. Without user intervention, the port is able to determine the type of device attached, set the appropriate data rate in the Phy or SERDES and, in the case of FC or SATA drives, start the disk insertion process into the active switch zones. The SERDES is first initialized to FC speeds, and the receive path is searched for a receive signal. Upon detecting a receive signal, the detection circuitry then checks to see if a valid SATA Out Of Band (OOB) sequence is received. If a valid SATA OOB sequence is received, the SERDES is configured for SATA speeds and analog settings. If a valid SATA OOB sequence is not received, and instead a FC auto-negotiation process runs to completion, the SERDES remains at FC speeds.