The present invention discloses a network-side rescue method for service abnormality in a third-generation communication network. The steps of the rescue method include: after the wireless network controller judges that the wireless link is abnormal, the node B stops the downlink power transmission, and makes the terminal in the downlink direction If the wireless link fails, actively search for the cell and report the cell update message to the radio network controller; the radio network controller receives the cell update message, deletes the wireless link, establishes a new wireless link, and sends a cell update confirmation to the terminal The message enables the terminal to synchronize on the new wireless link, and sends physical channel reconfiguration, transport channel reconfiguration, and radio bearer reconfiguration completion messages to the network side. According to the feature that the terminal actively reports the cell update to the network side when the downlink is out of sync, the present invention saves the call drop when the wireless environment or the network is abnormal, so that the user does not need to re-initiate the call operation, and not only improves the call drop rate index of the system , and bring convenience to users.