Service delivery platform

Abstract

A service delivery platform is disclosed, including method and apparatus for managing the delivery of a variety of services to customers or subscribers. Exemplary services that may be managed using the service delivery platform include telecommunication services such as cable, wire line and wireless services. The service delivery platform creates, hosts, and manages services over different channels and end user devices. The implementation of the service delivery platform will dramatically simplify service deployment and management, and allow an enterprise to develop new services more rapidly with the reduced development efforts.

Description

CROSS REFERENCE TO RELATED APPLICATIONS [0001] This application claims the benefit of U.S. Provisional Application No. 60 / 670,114, filed Apr. 11, 2005.COPYRIGHT NOTICE [0002] A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever. BACKGROUND [0003] The present application relates generally to provision of services such as telecommunication services. More particularly, the present application relates to a service delivery platform and method to improve the delivery of telecommunications services. [0004] Service providers provide services to their customers in response to customer orders, change requests and other processes. One particular class of service providers is telecommun...

AI Technical Summary

Benefits of technology

[0010] By way of introduction only, the present embodiments provide a service delivery platform, including method and apparatus for managing the delivery of a variety of services to customers or subscribers. The service delivery platform (SDP) is a platform architecture that fully exploits the convergence opportunities made available for the service providers (SPs) recently. The SDP creates, hosts, and manages services over different channels and end user devices. The implementation of the SDP will dramatically simplify service deployment and management, and allow the enterprise to develop new services more rapidly with the reduced development efforts.

Problems solved by technology

Repeating the process is expensive, time consuming and can delay the introduction of new services or features.

Moreover, a technical problem is created for service providers who seek to expand their offerings to different services or to extend existing services to add new features.

Legacy systems may be implemented using hardware and software which are fully functional but no longer supported or no longer the best choice.

Such legacy systems may be technologically incompatible with new equipment for providing services which are to be packaged with a legacy service.

Getting legacy systems to work well with newly installed systems may be difficult to accomplish technically and may require substantial time and cost.

Even a technical interworking of new and legacy systems is possible, the resulting system may not include all desired functionality and may not be optimized for the service provider's needs.

The final product or suite or products may be limited by the limitations of the incorporated legacy system.

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