109 results about "Work assignment" patented technology

A method and system for determining work ticket priority is provided. The method includes enabling a work ticket for a work assignment associated with an entity. The work ticket is assigned an initial priority value. Relevant data from multiple sources is associated with the work ticket and an updated priority value is requested. In response, multiple priority scores for the work ticket with respect to additional work tickets are published to an enterprise service bus (ESB) and an aggregate score for work ticket is calculated from the multiple priority scores.

The invention provides time-based work assignments in automated contact distribution. A contact center is described and systems, methods, and devices for processing work items within the contact center are provided. An Estimated Contact Handling Time (ECHT) is computed for one or more work items in the contact center and work items are distributed within the contact center at least partially based on the ECHT calculations. Thus, a time-based contact routing mechanism is provided to increase the efficiency with which a contact center operates.

A computer-implement method and the associated system of computing resources provides an automated work force management capability that optimizes work assignments for individual workers using work force management techniques in combination with social networking analysis (SNA). The work force management attributes are enhanced using SNA. Bipartite graphing processes are used to match the socially enhance worker attributes with the work requirements. By combining the social networking information with the work force management attributes, work assignments are optimized. This optimization exploits historical social interactions between workers and combines their influence with the skills and other work force attributes of each worker required for job performance.

Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item fro the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.

A method of ranking workers for an incoming task includes recording a list of completed tasks in a computer data structure, extracting first attributes from the list for the tasks that were completed during a pre-determined period, generating a first feature vector for each task and worker from the first extracted attributes, training a Support Vector Machine (SVM) based on the feature vector to output a weight vector, extracting second attributes from an incoming task, generating a second feature vector for each worker based on the second extracted attributes, and ranking the workers using the second feature vectors and the weight vector. The first attributes may be updated during a subsequent period to re-train the SVM on updated first feature vectors to generate an updated weight vector. The workers may be re-ranked based on the second feature vectors and the updated weight vector. Accordingly, the feature vectors are dynamic.

A method for transmitting individualized real-time work assignments to a plurality of employees located remotely from a broadcast network. An analysis unit compares user profiles, dynamic locations stored in the communicator location database, fixed locations, and job assignments entered into the analysis unit. A data set of at least one individualized work assignment is generated and the individualized work assignment is transmitted to the employee via the employee's communicator device. A method of generating individualized real-time weather and environmental data including the steps of receiving a plurality of user profiles with at least two of the user profiles identifying communicator devices, designated locations and identifications of pre-determined weather and environmental sensors associated with the designated locations, analyzing a weather and environmental information database as well as sensor data from the pre-determined weather and environmental sensors to generate individualized weather output signals and transmitting the weather and environmental output signals to communicator devices identified in the user profiles.

Assisting an organization in managing the engagement of non-employee workers supplied by a vendor. The organization maintains a computer system that is linked to a vendor's computer system. Electronic communication allows for sharing of information between the organization's computer system and the vendor's computer system. A database management system is provided for accessing a database to create, modify, store and access non-employee worker profiles, requests for non-employee workers, work assignments, time reports, and possibly electronic versions of employment agreements. Electronic settlement means may transfer payments to the vendor in exchange for services rendered by the non-employee worker. An engaging manager may send an e-mail request to the vendor for a non-employee worker. The vendor may provide the engaging manager with an e-mail response listing all eligible non-employees workers. The engaging manager may then request a non-employee worker from the list and, via e-mail, seek approval from a supervisor for engaging the non-employee worker. An engaging manager may also search the non-employee worker profiles in the database in order to find a non-employee worker without sending an e-mail request to the vendor. Work assignments for non-employee workers are entered into the database. Work assignments may include a job description, an hourly billing rate, and identification information. A non-employee worker stores in the database a time report recording time worked against the work assignment. Time reports may be accessed by a time approver. Approved time is submitted to an accounts payable department, which handles payment of the vendor.

A work assignment system for assigning and composing a work formed from a plurality of work standards to a plurality of stations. A display displays the names of the plurality of work standards as composition targets. A composition condition is input. The plurality of work standards are divided in accordance with the composition condition and one group of the divided work standards is assigned to a station. The assignment result of the work standards of each station to a work assignment file is output.

Computer-based group brainstorming system and method are disclosed. The invention system and method provide a certain area (e.g., a depicted room) as a brainstorming area in a virtual environment. A processor engine enables brainstorming sessions of multiple users in the certain area. For a given brainstorming session, the engine (i) indicates each user in the brainstorming session, and (ii) indicates communications (e.g., chat bubbles, votes, etc.) of each user in the brainstorming session. Color-coding of the users/avatars and communications may be used. Users may arrange indicia (e.g., indicators of project tasks) in the certain area in a manner that provides work flow or work assignments to users. Snapshots of the different states of a brainstorming session are enabled. User interaction with the artifacts of the brainstorming session remains active in the snapshots. Artifacts of a brainstorming session may later be reconstituted (reinstated) from a reloading of a snapshot into a subsequent session.

An electronic medical record module receives data concerning patient medical visits resulting from occupational health or safety incidents processes the data based on pre-defined OSHA logic to automatically identify one or more patient medical visits that are OSHA-recordable, and outputs a plurality of different reports including patient medical visits that are OSHA-recordable. An incident investigation module electronically dispatches an investigator to investigate occupational health or safety incidents, and receives data concerning the investigations including corrective actions to avoid reoccurrence. A data analysis module filters received data at one or more filter levels (e.g. worker characteristics, injury/illness codes, work assignment, time period, etc.) and generates a plurality of reports based on the filtered data.

Partitioned join operations are performed between a first database object and a second database object by determining an agent group for an agent in response to the agent receiving rows of the second database object to process; partitioning the rows to determine a target hash table for each row and adding the partitioned rows to work to be performed by the agent group; and distributing the work for the group to agents of the group by assigning to a single agent all the rows associated with a particular hash table to perform a join operation on the assigned rows. Each partition is assigned a first counter value indicating an upper bound of a task id range that is most recently assigned to an agent in the agent group for processing, and a second counter value indicating the highest task id that has been processed for that partition.

A contact center 100 having a plurality of performance goals is provided. The contact center includes a routing agent 232 operable, when a work item is to be routed to a servicing destination 134, 138 or 208, determine, for each performance goal, a status of goal realization 304 or 504 and a corresponding set of selection criteria 308 or 508 for the determined statuses of goal realization and a destination selector 216 or 220 operable to select the servicing destination based, at least in part, on the set of selection criteria.

A handheld unit and an associated network and method are provided for tracking the worksite information for a plurality of workers assigned to various worksites and electronically distributing payroll to those workers that opt to participate in a stored value card program. In order to track the worksite information for each worker, a foreman uses a handheld unit to collect worker identification, time, pay scale, work assignment, and work volume information for subsequent transfer to a central processing server capable of accumulating the worksite information from a plurality of re-deployable handheld units. Preferably, the handheld unit is a personal digital assistant (PDA) type device that communicates via a cellular network. In an embodiment, the central processing server accumulates the worksite information in a database for subsequent reporting and analysis and forwards the pay information to a payroll processing server for payroll distribution via an optionally issued stored value card.

A facility for adjusting a number of servers assigned to server pools for performing certain work types on the basis of unmet service needs in a work processing facility. Servers may include service agents, both human and robotic. A server assignor and a corresponding server assignment method may each be employed in a work distributor or an automatic call distributor (“ACD”) to conditionally adjust server availability in server pools. The server assignor compares a composite preference value for a work type against each server's threshold value for the work type. When the server assignor determines that the composite preference value is greater than or equal to a server's threshold value, then the server assignor indicates that the server may be included in the server pool for that work type. Each server has preference values and threshold values for different kinds of work. The magnitude of a preference value represents an affinity for the work type. The server's threshold value represents a reluctance to perform work having that work type. The server does not normally receive work for which the preference value is less than the threshold value, unless the server assignor determines that the composite preference value exceeds the server's threshold value for that work type. The server assignor and corresponding server assignment method may compute the composite preference value from a number of user-selectable inputs and utilize a number of user-selectable functions.

The invention vigorously supports a process of allocating tasks numbering several thousand to units numbering several hundred and allows a streamlined task assignment to be obtained in a short time. The computer system of the invention comprises the following: Task list storing memory 2 stores, on a by-task basis, task times, and task location within a product. Unit list storing memory 4 stores, on a by-unit basis, tasks allocated to the unit and task order within the unit. Walking time calculation means 6 calculates walking time of a worker from the task order within the unit and task location within the product. Task assignment visual display screen displaying means 8 displays a visual display screens about task assignment in which task times and walking times are displayed along the Y-axis in accordance with the task order within a unit at a location corresponding to the unit on the screen in which the units are arranged along the X-axis. Sifting means 30 allows a planner to designate and shift a certain task in the task assignment visual display screen. Updating means 32 updates the contents stored in the unit list storing means 4 in accordance with the result of shift by the shifting means 30.

A method is disclosed for matching service providers with employers who have work assignments. The method is suitable for implementation on an Internet website. The method provides a mechanism for service providers and employers to negotiate the terms on which service providers and employers enter into contract with each other. The identities of a prospective employer and a potentially interested service provider are kept confidential from each other until both are interested in negotiating. Certain information input to the website is verified by the operator of the website in order to weed out persons who misrepresent their credentials or their identities.

A method and system for intelligent job assignment between multiple assignees and at least one client through an electronic communications network is disclosed. The method enables a business to consistently and systematically provide its customers with the best possible quality, in the shortest period of time, at the lowest possible cost, at any given time, given its current talent pool. The method includes ordering a database of qualifying assignees with a highest qualifying assignee ordered most significantly. The method also includes assigning a client's job to the most significant assignee and receiving feedback to from the client concerning an assignee's job performance and computing a cumulative qualifying value for the assignee based on the performance feedback included with any feedback received from any other client.

Provided herein is a system and method for assigning a service contact from a customer to a service agent. The method may include: generating a customer information record from the service contact; producing a result set of eligible service agents by use of the customer information record; sorting the result set of eligible service agents based upon a predetermined criterion, to produce a sorted result set of eligible service agents; assigning a service agent from the sorted result set of eligible service agents, to produce an assigned service agent; and monitoring a communication channel for a refusal message from the assigned service agent. If a refusal message is received from the assigned service agent, then the method may further include: classifying the assigned service agent as ineligible; and assigning another service agent from the sorted result set of eligible service agents, to produce an assigned service agent.

The present invention extends to methods, systems, and computer program products for a self-contained web-based communications platform for work assignments. Embodiments of the invention provide a self-contained platform for creating, assigning, and completing work assignments, including recording and transmitting all relevant work-related materials between managers and staff electronically. For example, a computer system can create a work breakdown structure that breaks work projects into smaller work assignments and can store objects relevant to completion of a work assignment in a work assignments database. Using skills and availability information, the computer system can determine which staff has the skill and availability for completing the work assignment. The computer system assigns the work assignment to a selected staff member and makes the work assignments database available to the selected staff member. Other embodiments can include tracking work assignments in terms of work assignments completed correctly and providing for targeted and relevant marketing.

A graphical user interface implemented on a computer for enabling a user to bid on a job assignment. The graphical user interface comprises an information display area for displaying a plurality of entries, each entry of the plurality of entries being indicative of a respective job grouping, each job grouping being associated with at least one job on which the user can bid. The graphical user interface further comprising a control component operable by the user at the computer to cause the graphical user interface to display additional information associated with a selected one of the job groupings.

Creation of detailed work plan related to works of assembling a large scale structure, such as plant construction, is aided by enabling parallel works on plural components in a work area and avoiding spatial interference between works. A method for creating detailed work plans includes step of generating component groups by dividing plural components for large scale structure into work assignment units, step of assigning the respective component groups to one or more work teams assigned in an outline process plan, step of creating each detailed work plan by determining the execution sequences of detailed works on component-by-component basis in a corresponding work team, using work sequence restriction and a work priority rule, and step of avoiding work interference that revises the execution sequence of the detailed works such as to avoid overlapping between work spaces among the determined detailed works if spatial overlapping is present among detailed works.

The present invention discloses an automatic ticketing system based on task assignment. The system comprises: a task assignment module used for separately putting different ticketing tasks into corresponding message queues according to task types when receiving external requests representing ticketing tasks, wherein the message queues adopt a first-in-first-out data structure; a task take-out module used for taking out the ticketing tasks from the message queues; and a plurality of task processing modules, wherein each task processing module comprises a group of auto-expanding processing threads, each processing thread comprises a processing logic of ticketing tasks, and the task processing modules are used for processing the ticketing tasks by executing the processing threads. The automatic ticketing task system provided by the present invention is a distributed automatic ticketing system with high performance, good availability and good expandability, has the characteristics of ticketing task sequence storage and assignment, high throughput, log transmission, supporting for an abnormality alarm and the like, meanwhile, has good platform independence, and can well support concurrent and asynchronous calling.