This invention relates to the field of
computer technology, providing a service capacity scheduling method, apparatus, device, storage medium, and program product. The method includes: acquiring user service request information; matching the service request information with
service resource information to determine target
service personnel; the
service resource information includes one or more of service technical capabilities, service areas, and service brand categories; determining the target
service personnel's travel planning information based on the target
service personnel's
work schedule and the user's location information; and determining the target service personnel's
arrival time based on the travel planning information. This invention, based on
service resource information such as the service personnel's technical capabilities, service areas, and service brand categories, determines the service personnel's
work schedule and plans their travel, providing users with accurate arrival times, achieving intelligent service capacity scheduling, ensuring reasonable travel arrangements for service personnel, and effectively improving
service experience and efficiency.