620 results about "Customer order" patented technology

A method is disclosed for automatically updating the status of customers' orders and shipments via electronic mail without using a human attendant to create and send the electronic mail messages. Preferably implemented in software, the updating method allows a large set of customers to be periodically updated over a computer or communications network via electronic mail. The method utilizes a database for maintaining order and shipping status and other relevant information.

A system and method for production of customized compact discs (CD) includes compiling a collection of digital data files from source CDS, receiving customer orders and processing those customer orders by writing customer-selected digital data files onto a CD. Data files are read from the source CDs by an acquisition station and stored in a storage subsystem distributed over a number of data servers. A order input client receives and logs orders from customers. The customer orders are then processed by data servers transferring the cuistomer-selected data files to a writing station. The writing station records the data onto a destination CD. A printing station then prints content description information on the CD and jacket and also prints invoices and shipping labels.

A technique for effecting electronic commerce using a data network is described. The data network includes a plurality of subsystems which, together, form an integrated system for receiving customer orders for selected items via a data network, fulfilling the customer orders, and delivering the ordered products to the customers. Moreover, according to a specific embodiment, the integrated nature of the system architecture of the present invention allows the on-line merchant to provide a guarantee to the customer that the ordered items will be available to be delivered to the customer at the specified delivery date, time, and location.

Some embodiments provide a system for fully autonomous order fulfillment and inventory management within a distribution site or warehouse. The system operates by autonomous robots directly pulling customer order items from distribution site shelves or pulling individual bins from distribution site shelves and dispensing appropriate quantities of items from the bins until all items of a customer order are retrieved without human involvement. The system further involves the robots autonomously monitoring item quantities within the distribution site, identifying and autonomously responding to shortages, and organizing the items within the distribution site for most efficient order fulfillment.

Disclosed herein are systems and methods for demand forecasting that enable multiple-scenario comparisons and analyses by letting users create forecasts from multiple history streams (for example, shipments data, point-of-sale data, customer order data, return data, etc.) with various alternative forecast algorithm theories. The multiple model framework of the present invention enables users to compare statistical algorithms paired with various history streams (collectively referred to as “models”) so as to run various simulations and evaluate which model will provide the best forecast for a particular product in a given market. Once the user has decided upon which model it will use, it can publish forecast information provided by that model for use by its organization (such as by a downstream supply planning program). Embodiments of the present invention provide a system and method whereby appropriate demand responses can be dynamically forecasted whenever given events occur, such as when a competitor lowers the price on a particular product (such as for a promotion), or when the user's company is launching new sales and marketing campaigns. Preferred embodiments of the present invention use an automatic tuning feature to assist users in determining optimal parameter settings for a given forecasting algorithm to produce the best possible forecasting model.

One embodiment of the present invention is a system and method of determining the age of an item recipient, such as a gift recipient. The age range for the gift recipient is estimated based at least in part on a customer order history of gifts purchased by the customer for the gift recipient. At a first date, a customer order for a first gift for the recipient is received, where the first gift is associated with a first age appropriateness designation. At a second date, a customer order for a second gift for the recipient is received, where the second gift is associated with a second age appropriateness designation. An age range associated with the recipient is then estimated based upon at least the first age appropriateness designation and the second age appropriateness designation.

A system is provided that allows a photographer to take images for a customer and provide those images to order servicing equipment with which the images are placed on-line for the customer to view. The customer may place orders for the images and products and services related to the images. The order servicing equipment may credit the photographer when the customer orders images, products, or services. Images may be manipulated before images, products, or services are ordered. Images may be taken using film-based cameras or digital image acquisition equipment. Image presentation options may be selected. Content may be appended to the images. Web sites and digital albums may be created using the images. The photographer may check the status of assignments that have been submitted to the order servicing equipment and may check on account status. Different rights levels may be established for different parties. Loyalty rewards may be awarded for frequent use of the system.

Palletizing systems and methods increasing the efficiency at which pallets of mixed products are built. The systems and methods include a pallet building module for receiving customer orders and generating pallet building instructions for arranging the products on the pallets, among other functions. The pallet building module is in communication with a number of robot cells that include source products and pallet building robots for building pallets based upon instructions generated by the pallet building module. The system includes other modules for system control including conveyor controllers, forklift controllers, and automatic guided vehicle controllers, among other controllers. Methods for building pallets of mixed product from source products within more than one robot cell.

A technique for effecting electronic commerce using a data network is described. The data network includes a plurality of subsystems which, together, form an integrated system for receiving customer orders for selected items via a data network, fulfilling the customer orders, and delivering the ordered products to the customers. Moreover, according to a specific embodiment, the integrated nature of the system architecture of the present invention allows the on-line merchant to provide a guarantee to the customer that the ordered items will be available to be delivered to the customer at the specified delivery date, time, and location.

A system and method of allocating orders in an exchange configured for trading by a combination of electronic and open-outcry trading mechanisms is provided. One method includes permitting multiple quotes to be disseminated to the market, and providing market making rights of varying degrees to entities having a physical presence on the floor of the exchange and entities remotely located away from the trading floor. The system includes a trade engine configured for receiving orders from market makers on and away from the trading floor. The system also includes executable instructions for allocating to designated primary market makers a portion of an incoming order remaining after first trading against public customer orders.

A novel robotic system for selling goods at a retail facility having a storage area not accessible by customers. The system includes a plurality of movable robots, and a control system. When a customer orders a purchase composed of multiple items, the control system assigns at least one robot to that customer to pick up the multiple items of the purchase in the storage area. The robot delivers the purchase directly to the customer or to a delivery area.

A method and system for agent exchange-based materials handling. According to one embodiment, a method of agent exchange-based order fulfillment may include a number of agents moving along respective paths through an inventory storage area of a materials handling facility. While moving through the inventory storage area, a portion of the number of agents may respectively select one or more of a number of items stored within the inventory storage area, where each one of the selected items is specified in a corresponding customer order or materials request. The method may also include conveying the selected items to one or more corresponding processing areas of the materials handling facility in order to fulfill the corresponding customer orders. Further, at least some of the selected items may be exchanged one or more times among the agents in the course of being conveyed to corresponding processing areas.

Combining fulfillment of customer orders from merchants in computer-facilitated marketplaces. An order management system may include a virtual shopping cart interface that may be used with a number of merchants. Each merchant may be registered to receive fulfillment services from a fulfillment services provider for inventory items the merchant offers in commerce. The virtual shopping cart interface may be configured to receive requests to indicate various items within a virtual shopping cart corresponding to a customer. Different inventory items offered by different merchants may be placed within the virtual shopping cart. In response to the customer's request to finalize an order, the order management system may instruct the fulfillment services provider to ship the items in the virtual shopping cart to the customer. A single shipment may include items offered by several different merchants, and each of the merchants may be the merchant of record for its respective inventory item.

A shipping container is used with methods for controlling shipment of a temperature controlled material so that once a customer order is initiated with a customer origin point and a customer destination the shipping container with a phase change material maintaining a sample chamber within the shipping container within a desired temperature range is shipped to the customer origin point where a temperature controlled material is loaded into the sample chamber and then the shipping container is shipped to the customer destination and then returned to a repurposing site and periodic location of the shipping container is tracked by use of a wireless location sensor associated with the shipping container during its shipment. The health of the shipping container, as well as the temperature of its sample chamber, can also be monitored, tracked, recorded and retrieved either during shipment or at the conclusion of a shipping cycle.

A technique is described for facilitating delivery and adjustments of customer orders at a customer delivery site. A delivery courier is assigned a mobile field computing device for facilitating delivery and order adjustments of customer orders associated with that courier's delivery route. The mobile field computing device includes memory for storing customer order history data and delivery route data downloaded from a server system. The delivery route data stored in the mobile field computing device may be used by the delivery courier to facilitate delivery of the customer orders. Further, the delivery courier may use the mobile field computing device to process a variety of different order adjustment transactions at a customer delivery site.

An electronic control apparatus configured for use in routing customer orders, received over the internet, to a service provider such as a print service provider selected from a plurality of competing print service providers, comprises an electronic interface configured to receive and acknowledge customer orders; first processing means configured to compare the requirements of a received order with pre-stored information specific to each of the competing service providers; responsive means configured to establish a list of the service providers determined to be able to fulfill requirements of the received order; and processing means configurable, for a received order, to make the selection from the list and to route the received order to the selected service provider. Advantageously by applying a series of filters an optimum service provider is selected by a gateway device assigning a printing order to a print service provider taking into account geographical criteria, and attempts to minimize the final price, in particular the shipping costs. Whilst minimizing costs to the end customer, the gateway device seeks to ensure that a print service provider having competitive prices still receives work.

The disclosed systems, methods, apparatuses, and computer programs embodied on computer-readable media may enable a shipping carrier to determine the utilization of a trailer in a delivery network by receiving and aggregating disparate types and sources of shipping information, including, for example, package billing data from a customer order, scan data from the loading and unloading of packages transported by the trailer, dimensional data received from dimensional scans of packages at carrier shipping hubs, and / or trailer data including the volume of the trailer. Utilization may be determined for each trailer in a carrier delivery network or for a subset of trailers in the network. The determined utilizations may be used to determine the parameters for an optimized delivery network, which may include the addition, elimination, and / or modification of the delivery schedule. Network optimization may be an iterative process that may be continually performed using continually updated trailer utilization statistics.

Apparatus, methods, systems, and data structures for providing a music-subscription service customer with a portable music device that has been preloaded with customer-selected music. A music-subscription service provider receives a customer order to purchase a portable music device, and also receives the customer's selection of less than all of the music available on the music-subscription service provider's music database. The music-subscription service provider uses a computer to download the customer-selected music to the portable music device ordered by the customer. The music-subscription service provider then provides to the customer the portable music device that has been preloaded with the customer-selected music. The steps may be performed over the Internet and / or at a retail location.

A novel order processing in a shop side computer that carries out online sales of goods and the like is realized by this invention. In the shop side computer, upon receiving an order request from a customer terminal, content information of the customer order is registered, and an identification number of the customer order and a shop code are transmitted to a settlement system. Next, upon receiving the identification number of the customer order and an operation key from the settlement system, the content information of the customer order is read out according to the identification number of the customer order, and the content information of the customer order, the operation key, and the shop authentication information are transmitted to the settlement system. After that, upon receiving information indicating that the acceptance of the customer order is possible from the settlement system, information indicating the acceptance of the order is stored for the customer order. Then, at an arbitrary timing after the shipment of the commodity and the like relating to the customer order, the identification number of the customer order relating to an order price claim request is transmitted to the settlement system, and information indicating whether or not the order price claim processing succeeded is received from the settlement system.

A technique is disclosed for automatically implementing item substitutions for unavailable items in a customer order. According to one embodiment, line item orders from selected customer orders may be aggregated and processed for substitution analysis. Substitutions for unavailable items of selected customer orders may then be automatically implemented based upon substitution instructions, business rules, and / or other predefined criteria.

The present invention is a method and system designed to be used in a manufacturing environment to ensure the integrity of a manufacturing tool that downloads customer ordered software to personal computers. The present invention creates a computer environment in a lab setting that mimics the computer environment created in the manufacturing arena. The system and method then simulates the steps employed to download the software to a personal computer in a controlled environment to predetermine errors that may be encountered when the process is implemented in the manufacturing arena. This invention dynamically generates a file that contains instructions that when executed download and install customer ordered software to a target computer on the manufacturing floor. This invention then interprets the generated file in accordance with a set of evaluation rules such that the outcome of the execution of the file is determined. An analysis and report is then provided, so that the behavior of the download process can be evaluated for errors that may occur during the download process.

A prescription drug storage and dispensing arrangement allows prescriptions stored, as they are filled, in a cabinet for customer pickup. The prescriptions are placed into receptacles such as pharmacy envelopes and placed on carriers, e.g., hanger bars, that are transported on a conveyor within the cabinet. The conveyor brings one carrier at a time to an access opening for loading or retrieving of a pharmacy envelope. In one embodiment the hanger bars are rods with spaced annular recesses defining bag positions. Scissors-action arms may be used to suspend the hanger rods from the conveyor webs. The identity of each pharmacy envelope and the location of the respective bar on said conveyor and the bag position are stored in a computer, with information identifying the customer order. When the customer arrives to pick up the prescription, the customer data is entered and the conveyor automatically moves to position the respective hanger bar at the access opening. A laser and mirror arrangement can be used to identify the specific bag location. This arrangement has applications for other customer orders or merchandise. Another embodiment has carrier trays for dispensing punch cards.

A store mobile cloud application system executes a retail store purchasing system having plurality of barcode scanners and scan guns integrated with a mobile tablet device carried by employees. The mobile tablet device is rotatably attached to a base housing directly below it connected by a base mount universal receiver with rotatable coupling. The Main PCB has an EEPROM controlling operations of the USB devices including the scanner and an MSR. The mobile tablet device has mobile applications which allow wireless communication with a POS store systems server and the corporate ERP system, and also commands the EEPROM. Scanned data involving a product to be purchased is received by the mobile tablet device and sent wirelessly to the POS store systems server to obtain product data. The allocation of inventory sold, but not available in the store, are processed real-time through the corporate ERP system and available for review chain-wide.

Methods and apparatus for scheduling delivery of an order via a wide area network. A computer system associates a customer point value with each customer according to a customer point system. The customer point values is determined with reference to customer order data. The computer system then divides the customers into customer groups, each of which has a range of customer point values. The system determines an actual capacity allocation distribution among the customer groups based on the customer order data. The system adjusts the range of customer point values for customer groups to cause the actual capacity allocation distribution to converge to a target capacity allocation distribution.

An electronic control apparatus configured for use in routing customer orders, received over the internet, to a service provider such as a print service provider selected from a plurality of competing print service providers, comprises an electronic interface configured to receive and acknowledge customer orders; first processing means configured to compare the requirements of a received order with pre-stored information specific to each of the competing service providers; responsive means configured to establish a list of the service providers determined to be able to fulfill requirements of the received order; and processing means configurable, for a received order, to make the selection from the list and to route the received order to the selected service provider. Advantageously by applying a series of filters an optimum service provider is selected by a gateway device assigning a printing order to a print service provider taking into account geographical criteria, and attempts to minimize the final price, in particular the shipping costs. While minimizing costs to the end customer, the gateway device seeks to ensure that a print service provider having competitive prices still receives work.

A system for and method of processing customer orders are disclosed. The system contains an order entry device, software having a database and at least an interface function, an algorithm adapted for selecting the order processing location and adapted for transmitting customer orders to the order processing device. The method of processing customer orders includes collecting the orders at an order entry device such as a point of sale, prioritizing and queuing the orders, identifying the best point of delivery for each order, transmitting the order to the point of delivery and processing the order at the point of delivery. This saves time for the customer and improves the accuracy of filling the orders.

Some embodiments provide a system for fully autonomous order fulfillment and inventory management within a distribution site or warehouse. The system operates by autonomous robots directly pulling customer order items from distribution site shelves or pulling individual bins from distribution site shelves and dispensing appropriate quantities of items from the bins until all items of a customer order are retrieved without human involvement. The system further involves the robots autonomously monitoring item quantities within the distribution site, identifying and autonomously responding to shortages, and organizing the items within the distribution site for most efficient order fulfillment.

A method and system for transferring selected items among agents within a materials handling facility. According to one embodiment, a method may include a number of agents moving along respective paths through an inventory storage area of a materials handling facility. While moving along a respective path, a first agent may select items from the inventory storage area to be delivered to a corresponding order processing area, where each of the selected items may be specified in a corresponding customer order and at least two of the selected items may be delivered to two different corresponding order processing areas. After the first agent selects a particular item, the first agent may transfer the particular item to a second agent, and the second agent or another one of the agents may deliver the particular item to the corresponding order finalization area.

Techniques are described for facilitating delivery and adjustments of customer orders at a customer delivery site. A delivery courier is assigned a mobile field computing device for facilitating delivery and order adjustments of customer orders associated with that courier's delivery route. The mobile field computing device includes memory for storing customer order history data and delivery route data downloaded from a server system. The delivery route data stored in the mobile field computing device may be used by the delivery courier to facilitate delivery of the customer orders. Further, the delivery courier may use the mobile field computing device to process a variety of different order adjustment transactions at a customer delivery site.