23 results about "Work shift" patented technology

The purpose of the present invention is to provide a technology for generating a work shift in which requests from operators are easily reflected.　This work management device is characterized by comprising: a storage unit for storing an operation list including a plurality of operations having at least the start times and the end times specified, operator data including a plurality of operators who engage in any of the operations, and work shift data in which the operation list and at least one of the operators scheduled to engage in an operation are associated; a recommendation processing unit for, with regard to an operation lacking an operator scheduled to engage therein, executing a process for extracting, as a candidate, an operator who is not scheduled to engage in any of the operations in the operation list on the same day, and a recommendation notification process for inquiring the candidate whether or not to accept the engagement in the operation; and a vacancy assignment unit for executing a process for receiving an inquiry result, associating, as an operator scheduled to engage in the operation, the candidate who has accepted the engagement, and including the candidate in the work shift data.

In one or more arrangements, a system and method for optimizing a set of production equipment (e.g., a production line) is presented. In some arrangements, a worker detection system is configured to track workers present at the production equipment and a control system is configured to adjust operation of the production equipment as a function of data received from the worker detection system. In some arrangements, the worker detection system is configured to detect workers using wearable devices configured to be worn during a work shift. In some arrangements, the control system is configured to receive data relating to workers present at the set of production equipment from the worker detection system and perform one or more control processes to optimize operation of one or more sets of production equipment and / or evaluate safety risks faced by the worker during the work shift based on data received from the wearable devices.

A system and method for evaluating safety risk of workers is presented. The system includes wearable devices configured to be attached to or carried by workers during a work shift and a monitoring system. The wearable device includes sensors configured to sample sensor data indicative of working conditions and work performed by workers. The wearable device is configured to record an audio recording and communicate a set of data including the audio recording and / or sensor data to the monitoring system in response to an event trigger being engaged. In one or more arrangements, the monitoring system is configured to facilitate creation of a workflow for performance of a task described in the audio recording in response to receiving the set of data.

To provide a system.SOLUTION: A system includes: means for generating the number of required persons on the basis of past hourly results (sales) by using a shift pattern, the number of required persons, paid leave, requested leave, and a desired rest as input conditions; and means for generating a work shift on the basis of these information.SELECTED DRAWING: Figure 1

A system and method for evaluating safety risk of workers is presented. The system includes wearable devices configured to be attached to or carried by workers during a work shift and a monitoring system. The wearable device includes sensors configured to sample sensor data indicative of working conditions and work performed by workers. The wearable device is configured to record an audio recording and communicate a set of data including the audio recording and / or sensor data to the monitoring system in response to an event trigger being engaged. In one or more arrangements, the monitoring system is configured to facilitate creation of a workflow for performance of a task described in the audio recording in response to receiving the set of data.

In one or more arrangements, a system and method for optimizing a set of production equipment (e.g., a production line) is presented. In some arrangements, a worker detection system is configured to track workers present at the production equipment and a control system is configured to adjust operation of the production equipment as a function of data received from the worker detection system. In some arrangements, the worker detection system is configured to detect workers using wearable devices configured to be worn during a work shift. In some arrangements, the control system is configured to receive data relating to workers present at the set of production equipment from the worker detection system and perform one or more control processes to optimize operation of one or more sets of production equipment and / or evaluate safety risks faced by the worker during the work shift based on data received from the wearable devices.

To reduce a burden on a user when creating a work shift.SOLUTION: A work shift generation system includes a shift generation unit (15) that generates a work shift, a shift presentation unit (11) that presents the work shift generated by the shift generation unit (15), a correction request acquisition unit (12) that receives a content and an importance of a correction request from a shift target person for the presented work shift, and a constraint parameter weighting unit (14) that sets a weight of a setting value of a parameter corresponding to the correction request based on the content and the importance of the correction request.SELECTED DRAWING: Figure 2

To provide a worker assigning device capable of automatically preparing an optimized shift plan and work plan.SOLUTION: A work plan determination variable generation section configured to generate a work plan determination variable for determining whether or not the link is actually used, corresponding to the link of the work plan graph structure, a work plan constraint expression generation section configured to generate a work plan constraint expression for constraining a relationship between the shift determination variable and the work plan determination variable, and an optimization solver execution section configured to execute an optimization solver of integer programming, A work shift plan and a worker allocation plan as optimum solutions are created by setting a shift determination variable, a work plan determination variable, a work plan constraint expression, and a preliminarily created evaluation function in an optimization solver of an integer programming method, and executing them by an optimization solver execution part.SELECTED DRAWING: Figure 2

1. Name of the Design Product: Graphical User Interface for Shift Management of Electronic Devices. 2. Use of the Design Product: An electronic device. 3. Design Key Points of the Design Product: Lies in the interface interaction content of the graphical user interface. 4. Picture or Photograph that Best Illustrates the Design Key Points: Front View. 5. Rear, Left, Right, Top, and Bottom Views are Omitted. 6. Use of the Graphical User Interface: For work shift management, editing, and displaying information. 7. Other Situations Requiring Explanation: Other Explanation: The graphical user interface shown in the front view is a shift management interface.

To provide an UNDO processing execution program for making a computer execute UNDO processing for efficiently returning tabular data which can be updated by an arbitrary operation to a state before update.SOLUTION: The UNDO processing execution program 10 includes a recording step for recording pre-update information when the work shift table 30 is updated by manual operation, an UNDO processing reception step for receiving a cancellation request, and an UNDO processing execution step for executing restoration operation corresponding to the pre-update information on the basis of the pre-update information and the cancellation request. In the recording step, when the first information is input to the input region 31 by the manual operation, the pre-update information of the input region 31 to which the first information is input is recorded, and when the second information corresponding to the first information is input to another input region 31 by the auto-complete operation, the pre-update information of the input region 31 to which the second information is input is recorded together with the pre-update information of the input region 31 to which the first information is input.SELECTED DRAWING: Figure 1

This information processing device comprises: an acquisition means for acquiring worker information including information on a work shift of each of a plurality of workers and information on a held skill; a first generation means for generating, by referring to the worker information acquired by the acquisition means, expanded worker information including at least one of one or more virtual workers, one or more virtual work shifts, and one or more virtual held skills; and a second generation means for generating work information by referring to the expanded worker information.

A computerized-method for distributing workload of a working-shift of a source-location to working-shifts in target-locations, via a WFM-application in a multiple-locations contact center. The computerized-method comprising: (i) receiving a rebalancing-request and workload-information of the working-shift of the source-location; (ii) parsing the workload-information to extract affected-SUs, target-SUs and critical-skills; (iii) for each parallel time-interval in a parallel working-shift of each target-location and for each critical-skill: retrieving staffing-plans of the target-SUs, and marking the parallel time-interval as overstaffed for the critical-skill based on a net-staffing calculation; (iv) operating agents-distribution for each parallel time-interval and for each critical-skill based on the parallel time-intervals marked as overstaffed; and (v) configuring WFM-application to: update staffing-plans of parallel working-shift of each target-location, based on the operated agents-distribution; generate new-schedules for agents in the target-SUs based on the updated staffing plans of parallel working-shift of each target-location; and remove existing schedules of the affected-SUs of parallel working-shift.

To provide an automatic shift generation device, an automatic shift generation method, and an automatic shift generation program capable of preventing or suppressing the need for a user to greatly correct a generated work shift table by manual work.SOLUTION: The shift automatic generation device 200 has a shift condition setting part and a label arrangement part. The shift condition setting unit sets a plurality of shift conditions for generating the shift table. The label arrangement part performs pre-arrangement processing for arranging the labels in advance in the shift table on the basis of a priority shift condition to be preferentially satisfied among the plurality of shift conditions prior to final arrangement processing for finally arranging the labels in the shift table by the genetic algorithm so as to satisfy the plurality of shift conditions.SELECTED DRAWING: Figure 6

In one or more arrangements, a system and method for assessing worker fatigue is presented. In one or more arrangements, the system includes a monitoring system and a wearable device configured to be worn by a worker during a work shift. The wearable device includes one or more sensors. The wearable device is configured to communicate motion data recorded by the wearable device the monitoring system. The monitoring system is configured to perform analytics on the motion data received from the wearable device to assess fatigue of the worker. In one or more arrangements, the monitoring system is configured to predict when a worker will become fatigued in the near future. In one or more arrangements, the monitoring system is configured to initiate one or more actions to mitigate the risk of accident or injury in response to determining a worker is or soon will be fatigued.

A computer-implemented method for adjusting agents staffing levels of a successive work-shift of a preassigned ongoing work-shift, during the preassigned ongoing work-shift, in a contact center. The computer-implemented method includes: (i) during the preassigned ongoing work-shift, determining a number of agents to handle inbound-interactions that require one or more skills for the successive work-shift; (ii) comparing the number of agents to handle inbound-interactions that require one or more skills to a threshold; (iii) when the number of agents to handle inbound-interactions that require one or more skills is above the threshold, calculating a number of extra-agents; and (iv) operating a shift-extension module to: (a) select the calculated number of extra-agents from agents having the one or more skills which are assigned to the preassigned ongoing work-shift; and (b) update corresponding schedules of the selected number of extra-agents, in a database of a Workforce Management (WFM) system.

To reduce the load of adjusting a work shift by visually displaying a time zone when a predetermined qualified person is absent in the case of setting the work shift of an employee when the predetermined qualified person needs to stand by during business hours in a store.SOLUTION: A work shift setting system according to the present embodiment includes shift setting means for setting a shift of an employee and registering shift data in a storage area for a designated store and a target month in response to an operation of an operator at the store, and shift adjusting means for displaying the employee, the presence or absence of a predetermined qualification, and a working time zone for the store and a target day with reference to the shift data and an employee master in response to an operation of the operator at the store on an adjustment screen, checking whether there is a time zone in which the employee having the predetermined qualification is absent, displaying a warning for the absent time zone if there is the absent time zone, and adjusting the shift of the employee if possible for the absent time zone.SELECTED DRAWING: Figure 1

To provide a technique of a shift adjustment system capable of effectively utilizing the experienced having been employed by a business operator in the past.SOLUTION: A server 20 of a shift adjustment system 1 includes, as the functions thereof: a shift information reception module 2033 receiving information of desired work shift inputs from internal employees employed by a business operator and the external experienced; a shift information presentation module 2034 presenting the shift information to the business operator, with it classified into the internal employees, the external experienced, and external job-hunters; and a selection module 2036 receiving, from the business operator who refers to the job-hunters, input information of selected job-hunters actually getting jobs.SELECTED DRAWING: Figure 3

To provide a technique of a shift adjustment system capable of effectively utilizing the experienced having been employed by a business operator in the past.SOLUTION: A server 20 of a shift adjustment system 1 includes, as the functions thereof: a shift information reception module 2033 receiving information of desired work shift inputs from internal employees employed by a business operator and the external experienced; a shift information presentation module 2034 presenting the shift information to the business operator, with it classified into the internal employees, the external experienced, and external job-hunters; and a selection module 2036 receiving, from the business operator who refers to the job-hunters, input information of selected job-hunters actually getting jobs.SELECTED DRAWING: Figure 3

To provide a shift management server, a method for managing a shift, and a program capable of deriving the shortage number of staff on the basis of a work shift.SOLUTION: A shift management server includes: a reception unit for receiving shift requests of a plurality of first part-time workers who perform regular work; a shift creation unit for creating shift tables of the plurality of first part-time workers who perform regular work based on the shift requests received by the reception unit; and a derivation unit for deriving dates in which the number of assigned workers is insufficient and the corresponding insufficient number of workers from the shifts of the first part-time workers created by the shift creation unit.SELECTED DRAWING: Figure 2

To provide a shift management server, a method for managing a shift, and a program capable of deriving the number of staff shortages on the basis of a work shift.SOLUTION: The shift management server includes: a reception unit configured to receive shift requests from a plurality of first part-time workers who perform regular work; a shift creation unit configured to create shifts for the plurality of first part-time workers on the basis of the shift requests received by the reception unit; and a derivation unit configured to derive the dates with staffing shortfalls and the shortfall numbers from the shifts for the first part-time workers created by the shift creation unit on the basis of previous shift results.SELECTED DRAWING: Figure 2

A management system (10) for generating a production plan in a production facility (100) comprises: a production-facility information storage unit (16) that stores production facility information pertaining to production facilities; a work shift storage unit (30) that stores the work shift of an operator working in the production facility; an order storage unit (14) that stores order information including the type of workpiece, the number of produced workpieces, and the delivery date; an input unit (12) that performs inputs to the order storage unit and the work shift storage unit; a production plan generation unit (34) that generates a production plan on the basis of the production facility information, the order, and the work shift, and collates the generated production plan with the delivery date; a production plan storage unit (36) that stores the collation result of the generated production plan and the delivery date; and a display unit (32) that displays the generated production plan, the result of collation with the delivery date, and the work shift.

Enable appropriate personnel placement considering the training of station staff. 【Solution means】The station classification unit 21 classifies a plurality of railway stations into a plurality of groups in consideration of the connection relationship of railway lines. The experience aggregation unit 23 separately aggregates the experiences of a plurality of station staff for a plurality of operations respectively for each group classified by the station classification unit 21. The shift assignment unit 24 assigns station staff to each of the plurality of operations at the target station based on the experience in the group to which the target station belongs among the experiences of the plurality of station staff for the plurality of operations respectively aggregated by the experience aggregation unit 23.

To provide a work shift generation assistance system which enables efficient and accurate generation of a work shift schedule so as to meet requirements of each item such as addition, and subtraction.SOLUTION: A work shift generation assistance system is provided, comprising a work shift acquisition unit for acquiring a work shift schedule of multiple staff members at a facility, a reference value setting unit for setting a reference value for a requirement of each item regarding compensation to the facility, a current value computation unit configured to compute a current value corresponding to the reference value for each requirement based on the work shift schedule, and an output control unit for outputting the reference values and current values in association with each other.SELECTED DRAWING: Figure 10