The invention discloses a patient medical satisfaction
evaluation system based on
big data, and relates to the technical field of
big data analysis. The medical satisfaction
evaluation system comprises a
data acquisition and
processing module, an evaluation index management module, a satisfaction questionnaire survey module, a multi-dimensional evaluation module, a satisfaction grading module and a
service quality optimization module. According to the
big data-based patient doctor-seeing satisfaction degree
evaluation system, through real-time collection and analysis of
patient satisfaction degree data including a
medical quality evaluation index and a doctor-seeing experience evaluation index, registration
waiting time, diagnosis and treatment
waiting time and an endemic area environment
score are monitored, service bottlenecks and patient dissatisfaction fields are rapidly identified, and the
patient satisfaction degree evaluation efficiency is improved. The hospital can adjust
resource distribution in time, the overall quality of medical services is evaluated through the patient complaint
score and the doctor-
patient communication transparency
score, effective communication between doctors and patients is promoted, transparency is improved, and therefore the satisfaction degree and credibility of the patients for the medical services are improved.