121 results about "Patient satisfaction" patented technology

The present invention relates to a method for workforce scheduling in which workload and workload types vary during scheduling period. The method acquires agent and skill requirements for all periods and contact types; acquires the contact center information including agent skill groups, agent work groups, tour and shift scheduling rules, agent availability, objective criterion to be optimized and its parameters; develops a Mixed Integer Linear Programming (MILP) model for the scheduling environment; applied an optimization algorithm that uses the Branch and Bound algorithm with a Rounding Algorithm to improve performance; and locates a globally optimal or near optimal workforce schedule in total cost or paid time or agent satisfaction. Detailed schedules may be developed by assigning daily shifts to work patterns, and breaks scheduled to daily shifts.

Systems and methods for compiling and presenting physician quality information to consumers are provided. The physician quality information system aggregates data from data sources such as claims data, patient satisfaction data, and public discharge data and computes metrics based on definitions. These metrics can be things such as mortality rate, patient wait time after the scheduled appointment, and whether a physician performed a certain test when a specified set of symptoms were present. The consumer is presented with the physician quality information system through a website. The consumer can enter his or her preferences regarding the physician search into the website and these preferences are used to customize the report that is generated from the information that is computed and complied by the physician quality information system.

An audible medical information system for a patient or other lay user that is loaded with content by a company or the health care practitioner and can be played at will by the patient and a means for recording information in the audio file. In one embodiment, the system records information in a physical card that the user can have with them without the need for any electronic devices such as a computer or smart phone. Other embodiments may include electronic audio or video files delivered to a computer or smart phone. The audio file can contain up to several minutes of audible information, some of which may be patient specific and some of which may be disease or medication specific. The information may include pre- or post-surgical instructions, information about medications or basic use instructions for medical devices.The file(s), which can play when a card is opened (note card format) or a button is pressed (credit card or digital format), will repeat the information as the user desires. The audio is in the form of a computer generated and / or pre-recorded human voice, which may be customized for the patient's language of choice and speech patterns, and will be clear and understandable. The voice characteristics may be optimized for persuasive characteristics so this tool can help motivate patient adherence to medical instructions. This system has particular utility for patients who do not speak the same language as the health care practitioner or who do not have the ability to understand the written instructions provided, although the system will be available in convenient form factors for all patients and for those who help with their medical care. Easy access to this information will contribute to improved patient satisfaction and compliance with medical instructions which is expected to improve health outcomes.

The present solution to the medical triage problem is computer automated telephone triage system that gives customized medical advice to patients of doctors who have registered with the service. There are two main modes of operation: a nurse-assisted mode, and a fully-automated mode. In the nurse-assisted system, a person desiring medical information calls the triage system and is connected to a nurse. The nurse asks a few questions and determines the caller's doctor, main symptom, and whether a high-risk medical condition exists. If there exists a serious condition then the nurse give appropriate instructions according to a triage protocol, Otherwise, the nurse connects the caller to the VoiceTriage program. This program plays back an audio message recorded by the caller's doctor giving the caller specific medical instructions to treat the caller's symptom. The fully-automated mode replaces the nurse-caller interaction with a computer-caller one. A main object of the present invention is to provide a patient with medical advice of his own doctor, in doctor's own voice to minimize confusion, increase quality of service and increase patient satisfaction with a triage systems and medical answering services.

A method for improving the quality of healthcare, efficiency, and patient satisfaction procedures is provided. The method includes conducting at least a first survey of patients regarding care provided before, during, and after a procedure, wherein the survey focuses on benchmarks identified as being relevant to quality of care. The method further includes entering the results of the first survey into a database configured to store the results, reviewing the results of the first survey to determine the quality of care provided during the procedure, identifying incidences of poor quality of care, and comparing the results of the first survey with results of surveys taken from other patients to recognize patterns of poor quality of care. The method further includes addressing the incidences of poor quality of care by developing methods to address the recognized incidences of poor quality of care.

This is a patient electronic medical record system, method, and computer processes that includes the ability to input demographic information, diagnosis specific questionnaire templates, polysomnographic data, technician observations, patient satisfaction surveys to achieve comprehensive and medical documentation that captures patient data prior to, concurrently, and following polysomnography. The system is enabled for a distributed computing environment including graphical user interfaces, text, and polysomnographic input. All information is stored in a database, which allows integrated summarized output, the development of physician interpretative reports, prescriptions, billing information, and database searches. The program can be Internet web-based with an encrypted connection to a secure server or be part of an integrated wide area network.

The invention discloses a thyroid nodule recognition method based on a generative adversarial network. The thyroid nodule recognition method comprises the following steps: screening the data of a patient suffering from a thyroid disease, building a thyroid nodule database, and carrying out circling marking on thyroid nodules and thyroid parenchyma; semantic segmentation: taking U-net as a condition of a generative network to generate an adversarial network model, and inputting an annotated image to realize semantic segmentation; benign and malignant classification input: after multiple convolution, activation and pooling, using a full connection layer to integrate the extracted features to realize image benign and malignant judgment by the convolutional neural network; after the lesion isinput into the convolutional neural network, automatically classifying the lesion and outputting a benign and malignant judgment result of the lesion by the convolutional neural network; and giving areference diagnosis report of the illness state of the patient according to the training result. The thyroid nodule recognition method based on a generative adversarial network can improve thyroid nodule benign and malignant judgment accuracy of doctors, can reduce the thyroid screening time of ultrasound, can reduce the working intensity of medical staff, and can increase the satisfaction degreeof patients.

The present invention improves upon previous advances in medication dispensing with an adjustable blister card package that delivers a custom patient schedule of medication based on a timing of a particular future event. The individual components of short term, complex medication regimens may be adjacent to indicator apertures which populate with times once a user selects the time of the future event using an adjustable time selector. The invention contemplated herein may result in improved patient compliance, improved patient satisfaction, improved patient safety, improved communication between health care providers and a decrease in medication error rates.

The invention belongs to the field of intelligent medical treatment, and discloses a doctor-patient cooperation informationized platform system with an informationized medical mode. The system has advantages of creating an integrated medical mode based on system evaluation, and developing a corresponding information module; creating a patient decision informationized supporting platform; discussing influence of a mobile integrated medical mode based on system evaluation to patient diagnosis experience in a treatment-and-diagnosis process; and discussing the influence of a patient medical decision informationized supporting system to hospital operation quality and efficiency. The doctor-patient cooperation informationized platform system has advantages of truly realizing serving the patient, reducing medical expense, improving medical efficiency and medical quality; an information facility is used for building a patient diagnosis-and-treatment information platform which is shared by a medical team in real time, thereby supplying a convenient and high-efficiency channel for team medical treatment execution, and supplying a researching information technology supporting platform for multiple-position working of a doctor. A doctor-patient cooperative decision platform is built, thereby sufficiently satisfying an informed heal-as-one right of the patient, reducing medical dispute rate and improving patient satisfaction degree.

The invention provides an invisible brace with a beautification layer. The invisible brace comprises an invisible brace main body. The surface of the part of the invisible brace main body at the position of a tooth to be beautified is provided with the beautification layer. The form of the beautification layer matches with the form of the lip side at the position of a tooth to be beautified according to correction design demands. The beautification layer comprises a thin layer accessory or a colored coating and can be designed according to the human dentition case. The designed brace can effectively cover dentition gaps of a patient, prevents exposure of teeth with large color difference from that of the normal teeth, improves dentition beauty of the patient in correction or after correction and improves patient satisfaction to a polymer brace.

A dispatch management computer system that integrates with an existing nurse call system for clinical workflow optimization and to create accountability for patient satisfaction and outcomes. The system integrates a “quarterback” (e.g., dispatcher) tablet with a custom dispatch application that presents a floor plan for tracking the RTLS position of staff members and to provide a visual indication of which room and bed the call originated from. When a patient requests assistance, the QB application presents an assessment of the patient needs and, if further assistance is required, provides the dispatcher tools for real time assignment of the appropriate staff member and dispatch to begin the task within a predetermined amount of time required to complete the task allocated. The system enables the prompt assignment of staff personnel and assures that a patient receives prompt staff attention.

A facility for performing a medical examination includes a room, a medical imaging system located in the room, and a plurality of elements installed on at least one of the room and the medical imaging system, the elements collectively creating a first theme that forms a physical environment at least partially surrounding a patient, wherein the theme is presented in a manner to increase the throughput of imaging patients while increasing overall patient satisfaction by reducing the level of patient anxiety and fear experienced by the patient being imaged. A compatibly configured medical imaging system is also described.

The invention discloses a hospital quality improving system for patient satisfaction investigation and analysis on the basis of a cloud platform. The system comprises the CPSS cloud platform, a cloud management and control central system, an instant message platform, a statistic analysis module, a region ranking module, a data receiving and converting module, a satisfaction investigation system and a hospital manager module. The cloud management and control central system, the instant message platform, the statistic analysis module, the region ranking module, the data receiving and converting module and the hospital supervisor module are connected with the CPSS cloud platform. The satisfaction investigation system is connected with the CPSS cloud platform through the data receiving and converting module. The statistic analysis module and the region ranking module are connected with the sanitary control department. The system can ensure the scientificity and the accuracy of investigation and analysis results, feed the analysis results back to hospital managers fast, greatly shorten the management time, reduce the manpower consumption, and improve the work efficiency of patient satisfaction investigation, and is beneficial for enhancing doctor-patient communication, and constructing the harmonious doctor-patient relationship.

The invention relates to a reservation service processing method and device, electronic equipment and a computer readable medium. The method comprises the steps of obtaining a reservation service request, wherein the reservation service request comprises reservation time, a reservation project and reservation resources; according to the reservation time, obtaining a plurality of types of project resources from a resource library; screening the multiple categories of project resources according to the reservation project, and extracting at least one category of project resources; and screeningthe at least one category of project resources according to the reservation resources to respond to the reservation service request. According to the appointment service processing method and device,the electronic equipment and the computer readable medium, the accurate appointment time of the patient can be determined according to the actual conditions of multiple medical resources, and the resource utilization efficiency and the patient satisfaction are improved.

The invention discloses a Murphy's dropper liquid level alarm clamp which comprises a main clamp body, a fixed clamp and a controller, wherein a liquid level sensor for detecting the liquid level in aMurphy's dropper and a counting sensor for detecting the liquid drops in the Murphy's dropper are arranged on the inner side of the head of the main clamp body; an alarm, a displayer and an alarm lamp are arranged on the outer side of the head of the main clamp body; the signal input end of the controller is respectively connected with the signal output end of the liquid level sensor and the signal output end of the counting sensor, and the signal input end of the controller is respectively connected with the signal output end of the alarm, the signal output end of the displayer and the signal output end of the alarm lamp; the Murphy's dropper can be right clamped when the main clamp body folds, an infusion pipe can be right clamped when the fixed clamp folds, and the fixed clamp and themain clamp body are fixedly connected. The Murphy's dropper liquid level alarm clamp disclosed by the invention can conveniently and effectively control drops per minute in infusion and remind a patient of air inlet danger; thus, workload of nurses is reduced, and patient satisfaction is improved.

The invention provides a doctor scheduling method and system. The method comprises the following steps that: obtaining the current evaluation parameter of each doctor, wherein the evaluation parameteris obtained through statistics of the historical data of each doctor, the historical data comprises at least one of an appointment amount, a diagnosis amount, patient satisfaction degree data and a historical number allocation amount, and the evaluation parameter is used for evaluating the work of each doctor in time duration corresponding to the historical data; and according to determined scheduling time and the current evaluation parameter, obtaining the scheduling information of each doctor, wherein the scheduling information comprises the scheduling workload of each doctor in the scheduling time, and the scheduling workload is matched with the current evaluation parameter. By use of the method, the automatic scheduling of the workload of the doctor is realized, and the time and the energy of doctors and related workers can be saved.

Systems and methods for generating a graphical interface and scheduling administrative rounds are presented. The graphical interface may present to an administrator a prioritized list of care providers based on care provider performance, care provider satisfaction, patient satisfaction, and labor data associated with the care provider. A schedule of administrative rounds to counsel the care provider may be presented to the administrator and may be based on the prioritized list, administrator and patient location, and administrator and patient schedule.

The invention relates to the field of digital medical treatment, and provides a medical triage method and system based on a clustering model, computer equipment and a storage medium, and the method comprises the steps: determining the treatment demand of a patient according to a received category selection command; analyzing the received patient complaint, and obtaining a triage result of the patient; obtaining a recommended doctor group according to the triage result and the skilled indexes of the doctors for different types of diseases; monitoring and analyzing message events in doctor inquiry in real time, and obtaining the busy degree and fatigue degree of the recommended doctor group; and according to the doctor seeing demand, configuring a weight factor and a weight coefficient of a recommendation weight, calculating the recommendation weight of the recommended doctor group, and recommending the doctor with the highest weight to the patient. According to the invention, doctors can be accurately allocated for patients, the waiting time of the patients is reduced, the inquiry quality is improved, the workload of the doctors is also improved, the working efficiency of the doctors is improved, and the win-win effect of improving the Internet medical service quality and improving the satisfaction of the patients is realized.

The invention provides a medicinal composition for preventing or / and treating pressure sore. The medicinal composition is prepared from the following raw materials in parts by weight: 3 to 10 parts of red-rooted salvia root, 1 to 6 parts of safflower, 3 to 10 parts of golden cypress, 3 to 10 parts of baical skullcap root, and 1 to 5 parts of borneol. The invention also provides a preparation method and application of the medicinal composition. The medicinal composition has the effects of clearing heat and removing toxicity, activating blood and dissolving stasis, and can be used for effectively preventing and treating pressure sore, so that the incidence rate of the pressure sore is reduced, rehabilitation is promoted, the medical cost is reduced, pains and economical load of patients can be lightened, patient satisfaction is improved, and the living quality of the patient is finally improved.

The invention discloses a hospital bed scheduling method based on ant system optimization. Three factors such as patient emergency level, receiving patient number and patient satisfaction degree are taken into comprehensive consideration, so that three targets of scheduling beds for patients with high emergency level, scheduling more beds for more patients and improving the patient satisfaction degree by the hospital are met; the characteristics of the ant system are completely utilized, each ant can construct an integrated solution path based on historical information and heuristic information in search on selecting patients to schedule beds, and solution of one problem is obtained through search for many times; dynamic and continuous scheduling on the hospital beds is supported and the next-time search can be guided by pheromone remained by the method last time, so that the convergence rate is increased and the accuracy degree of the solution is increased; and the aims of increasingthe utilization rate of hospital bed resources and improving the experience of patients on medical service by the hospital can be fulfilled.

A method and a system are provided for assessing patient satisfaction at each of a plurality of locations in a healthcare facility. The method includes providing patients with access to data input devices at each of the locations in the healthcare facility. Patient input data via the data input devices at each of those locations while the patient is at the respective location. The data is indicative of patient satisfaction of services performed at the respective locations. The data is stored and analyzed to produce reports indicative of patient satisfaction.

The invention relates to a management control system based on external fertilization-embryo transplantation. The system comprises a doctor's advice management module, an electronic medical record module, an identity identification module, a patient management module, a laboratory management module and a heredity management module, in the abovementioned management system, a set of software system containing a big data acquisition and processing technology and a complex embryo transplantation algorithm is also arranged, the software system includes detection data acquisition and processing software deployed in a reproductive center, a software program installed in a computer of an attending doctor and used for automatically calculating a transplantation operation schedule and managing an embryo transplantation process and an APP program installed in an intelligent mobile phone and used for notifying and reminding a patient to transplant. The system efficiently fuses a complicated clinical treatment process and a patient service process, thereby improving a capability of serving patients of the reproductive center, enhancing satisfaction of the patients, and greatly reducing doctor-patient contradiction.

The invention discloses an anti-pollution gastric lavage device for digestive system departments. The anti-pollution gastric lavage device comprises an upper plate. A stirring barrel, a first fluid pump, a controller, a second fluid pump and a three-way connector are arranged on the upper surface of the upper plate, a fluid outlet of the stirring barrel is communicated with a fluid inlet of the second fluid pump via a guide tube, a control valve is arranged on a fluid outlet of the second fluid pump, the fluid outlet of the second fluid pump is communicated with a first connector of the three-way connector via a guide tube, a control valve is arranged on a fluid outlet of the first fluid pump, the fluid outlet of the first fluid pump is communicated with a second connector of the three-way connector via a guide tube, a third connector of the three-way connector is communicated with a cannula, four struts are uniformly arranged on the lower surface of the upper plate, and a support plate is arranged in the middles of the side surfaces of the struts. The anti-pollution gastric lavage device has the advantages that peculiar smell of volatile gas of used cleaning fluid can be removed by an air filter device, the volatile gas can be sterilized by the air filter device, and accordingly the comfort can be improved for patients and medical staffs; a heating device and a temperature sensor are used with each other, accordingly, set temperatures of the cleaning fluid can be guaranteed, and the satisfaction of the patients can be improved.

The invention relates to a high myopia cataract surgery prognosis intelligent pre-judging system. The system can evaluate the cataract turbidity degree of ocular anterior segment photos, the fundus condiction is evaluated according to fundus photos and fundus OCT images, and then other clinical data of a patient is integrated to provide prediction for the optimal corrected visual range of the patient suffering from high myopia cataract. The system has the advantages that high accuracy is achieved through repeated tests and parameter adjustment, problems that clinical doctors and the patient concern most are solved, the clinical doctors can be helped to accurately estimate the postoperative visual acuity of the patient, visual postoperative result prediction is provided for the patient, thedifference between expectation of the patient and results is reduced, and the satisfaction degree of the patient is improved.

The invention relates to a medical service information management system which is composed of a doctor's order management module, an electronic medical record module, an identity recognition module, a patient management module, a lab management module and a physical examination management module. According to the management system, a set of software system containing big data acquisition and processing technologies and complicated laboratory tests is arranged for realizing the management, wherein the software system comprises software which is deployed in medical services and is used for acquiring and processing detection data, a software program which is installed in a computer of an attending doctor and is used for automatically calculating a laboratory test treatment schedule and managing the laboratory test sample operation process, as well as an APP program which is installed in a smart phone and is used for notifying and reminding operative treatment of patients. According to the system, the complicated clinical treatment process is efficiently fused with the patient service process, the capacity of serving the patients by the medical services is improved, the satisfaction degree of the patients is enhanced, and conflicts between the doctors and patients are greatly reduced.

The invention discloses a piece of automated medicine feeding equipment for pharmacies enabling patients to pick up medicines in a self-service manner. Two-dimensional code medicine information of a patient is read through a two-dimensional code scanner, and is transmitted to a processor and to a hospital system. The two-dimensional code medicine information is compared with the medicine information of the patient in the hospital system. If the two-dimensional code medicine information is consistent with the medicine information of the patient in the hospital system, a control instruction is sent to a medicine classification device, and medicines needed by the patient are placed on a medicine delivery device and delivered to the patient. The problem that the pharmacy equipment is obsoletein the prior art is solved. A piece of automated medicine feeding equipment for pharmacies enabling patients to pick up medicines in a self-service manner is provided. When the equipment is applied, medicines can be monitored accurately and picked up in a self-service manner. The equipment is of great significance to solving the problem of allergy and other adverse reactions caused by error and improper medication taking, and has a profound impact on higher medical quality in hospitals, shorter time for patients to wait for treatment and higher patient satisfaction.

The invention discloses a precise performance evaluation method for a hospital, which adopts a three-level closed-loop management system, and the high-level closed-loop is the overall strategic goal, including four general goals of quality and safety, patient satisfaction, key indicator operation, employee growth and innovation; the middle-level closed-loop In order to decompose the sub-goals around the general goal, specifically decompose the four general goals; the primary closed-loop is to formulate specific assessment standards and methods for the sub-goals decomposed around the sub-goals; In the assessment work, by promoting the primary closed-loop operation of the performance appraisal system, the realization of the sub-goals in the whole hospital is promoted, the operation of the intermediate closed-loop is promoted, the sub-goals are realized in the whole hospital, and the high-level closed-loop operation is finally realized; A precise performance appraisal network with coverage, no gaps, and no dead ends; it realizes mobile, dynamic, and real-time appraisals of appraisals, and improves the timeliness, standardization, and accuracy of appraisals.

A method for improving the quality of healthcare, efficiency, and patient satisfaction procedures is provided. The method includes conducting at least a first survey of patients regarding care provided before, during, and after a procedure, wherein the survey focuses on benchmarks identified as being relevant to quality of care. The method further includes entering the results of the first survey into a database configured to store the results, reviewing the results of the first survey to determine the quality of care provided during the procedure, identifying incidences of poor quality of care, and comparing the results of the first survey with results of surveys taken from other patients to recognize patterns of poor quality of care. The method further includes addressing the incidences of poor quality of care by developing methods to address the recognized incidences of poor quality of care.

The invention discloses a medicine selling system based on cloud computing and big data. The medicine selling system comprises a data acquisition module, a big data processing module, a DTP service cloud platform, a medicine tracing module, a health management module, a demand prediction module and a logistics decision module. The medicine tracing module provides a visual interface for the membersof the medicine supply chain; the health management module provides a medicine purchase service and a medication tracking reminding service for the patient; the demand prediction module predicts themedicine demand of the patient, and then summarizes mass individual demand data in the area to predict the total demand of the medicine in the area; and the logistics decision module is used for optimizing logistics decisions including a medicine distribution decision, a medicine ordering decision and an inventory transshipment decision. According to the present invention, the medical product circulation link is reduced, the patient demand can be effectively predicted, the medical supply chain logistics decision optimization is realized, the medical service level is improved, and the patient satisfaction is improved.