The invention discloses a hospital quality improving 
system for 
patient satisfaction investigation and analysis on the basis of a cloud platform. The 
system comprises the CPSS cloud platform, a 
cloud management and control central 
system, an instant message platform, a statistic analysis module, a region 
ranking module, a data receiving and converting module, a satisfaction investigation system and a hospital manager module. The 
cloud management and control central system, the instant message platform, the statistic analysis module, the region 
ranking module, the data receiving and converting module and the hospital supervisor module are connected with the CPSS cloud platform. The satisfaction investigation system is connected with the CPSS cloud platform through the data receiving and converting module. The statistic analysis module and the region 
ranking module are connected with the sanitary control department. The system can ensure the scientificity and the accuracy of investigation and analysis results, feed the analysis results back to hospital managers fast, greatly shorten the management time, reduce the manpower consumption, and improve the work efficiency of 
patient satisfaction investigation, and is beneficial for enhancing doctor-
patient communication, and constructing the harmonious doctor-patient relationship.