Hospital quality improving system for patient satisfaction investigation and analysis on basis of cloud platform

Abstract

The invention discloses a hospital quality improving system for patient satisfaction investigation and analysis on the basis of a cloud platform. The system comprises the CPSS cloud platform, a cloud management and control central system, an instant message platform, a statistic analysis module, a region ranking module, a data receiving and converting module, a satisfaction investigation system and a hospital manager module. The cloud management and control central system, the instant message platform, the statistic analysis module, the region ranking module, the data receiving and converting module and the hospital supervisor module are connected with the CPSS cloud platform. The satisfaction investigation system is connected with the CPSS cloud platform through the data receiving and converting module. The statistic analysis module and the region ranking module are connected with the sanitary control department. The system can ensure the scientificity and the accuracy of investigation and analysis results, feed the analysis results back to hospital managers fast, greatly shorten the management time, reduce the manpower consumption, and improve the work efficiency of patient satisfaction investigation, and is beneficial for enhancing doctor-patient communication, and constructing the harmonious doctor-patient relationship.

Description

technical field [0001] The invention belongs to the field of information management, and in particular relates to a cloud platform-based patient satisfaction survey analysis and hospital quality improvement system. Background technique [0002] Patient satisfaction is an objective evaluation of the quality of medical services provided by the hospital by the society and patients, and it is also a scientific measure of the overall quality of the hospital as a service provider by patients as service recipients. Patient satisfaction plays a vital role in the discovery of hospital quality problems, the selection of quality improvement points, and the monitoring of quality improvement effects. Mastering and monitoring patient satisfaction is a key link in building a hospital quality PDCA cycle, and it is also an important means for hospitals to improve their connotations in terms of quality, process, and control key points. [0003] There are following defectives in prior art: ...

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Problems solved by technology

[0008] The purpose of the present invention is to provide a cloud platform-based patient satisfaction survey analysis and hospital quality improvement system, aiming to solve the problem that the existing patient satisfaction survey methods are difficult to truly understand the actual needs of patients, and the scientific nature and accuracy are low. Result analysis has low utilization rate, poor coherence, high cost of human, financial and material resources, long time for information feedback, and in-depth satisfaction analysis is difficult to achieve, which has no practical guiding role for hospital managers to fully grasp patient satisfaction.

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