16 results about "Speech analytics" patented technology

This application relates to a human-computer voice interaction control method and system based on a smart TV. The method includes acquiring voice data within a preset range, processing the voice data to obtain voice feature data carrying control commands; performing feature analysis on the voice feature data using a preset voice analysis model to extract wake-up keywords and compare them with a preset command library to obtain control command comparison results; sending a secondary confirmation request to the user based on the control command comparison results, and combining the confirmation voice information from the user feedback to perform command recognition evaluation and correct command deviation processing to obtain the corrected control command; performing function switching processing on the TV according to the correct control command, and optimizing the display effect by linking and adjusting related devices based on the program display requirements after the switch to obtain human-computer voice interaction control data. This application has the effect of improving the intelligence of voice interaction control of smart TVs.

The system according to this embodiment aims to support workplace communication and employee mental health in real time. [Solution] The system according to the embodiment comprises an acquisition unit, an analysis unit, a decision unit, and a proposal unit. The acquisition unit acquires images and voices of employees. The analysis unit analyzes the employee's facial expressions, tone of voice, and language use based on the information acquired by the acquisition unit. The decision unit determines an action in accordance with the analysis results obtained by the analysis unit. The proposal unit proposes the action determined by the decision unit to the employee.

This enables the use of the VOX function on multiple VOX communication devices. [Solution] The system comprises an extraction unit 22 that extracts voice data from received data, an analysis unit 23 that analyzes the voice data extracted by the extraction unit 22 as a voice analysis result, a calculation unit 26 that calculates priority information regarding the priority of the VOX function of the communication device based on the voice analysis result analyzed by the analysis unit 23, and a control unit 28 that determines whether to enable or disable the VOX function based on the priority information calculated by the calculation unit 26.

System for assigning one of a plurality of operators to an interaction amongst one or more interactions each between a respective user and a user assistance centre comprising an artificial operator implemented on a computer, wherein each interaction comprises a real-time interaction between a user and the user assistance centre, the system comprising a controller configured to: obtain, during an information-collection phase of an interaction between a respective user and the user assistance centre, first information concerning a matter relating to the respective user; and determine an operator suitable to resolve the matter, based on said first information and on second information output by an AI-based operator assignment unit, the AI-based operator assignment unit being trained based on a dataset including at least the following information associated to each other: (i) past transcript information representing a transcript of an earlier interaction between a user and the user assistance centre; (ii) speech analysis information comprising parameters output from a speech analysis for the earlier interaction; and (iii) operator information identifying an operator assigned to said earlier interaction.

We provide the system. [Solution] A means for obtaining call content, electronic messages, and visitor images from a user's mobile device, A method using generative AI to analyze acquired information and detect the risk of fraud, Image recognition and voice analysis means for recording and identifying the audio and video of visitors, A means of alerting and notifying users or designated contacts when suspicious activity or visitors are identified, A means of exchanging information with users and providing instructions, A system that includes this.

The invention introduces the concept of subjecting wirelessly transmitted and received official warning messages to speech analysis in order to identify a scenario and to carry out an action by the vehicle according to the scenario.

A system is provided.SOLUTION: A system comprising: data collection means for collecting facial data of a customer; data collection means for collecting voice data of the customer; facial expression recognition means for recognizing facial expressions of the customer from the collected facial data; voice analysis means for analyzing a tone of the customer from the collected voice data; emotion analysis means for determining an emotional state of the customer based on data obtained by the facial expression recognition means and the voice analysis means; and feedback generation means for suggesting a service improvement based on the determined emotional state.SELECTED DRAWING: Figure 1

To provide a system for efficiently preparing a menu based on the request of a user, and for ordering necessary materials through a network.SOLUTION: A system includes a voice input part, an analysis part, a menu generation part, and a shopping support part. The voice input unit receives a voice of a user. The analysis unit analyzes the voice received by the voice input unit. The menu generation part generates a menu on the basis of the result analyzed by the analysis part. The shopping support unit orders necessary materials through the Internet based on the menu generated by the menu generation unit.SELECTED DRAWING: Figure 1

The system according to the embodiment aims to generate and read out appropriate answers to questions from journalists in real time. [Solution] A system according to an embodiment includes a speech recognition unit, an analysis unit, a generation unit, and a reading unit. The speech recognition unit recognizes the speech of a reporter's question. The analysis unit analyzes the question recognized by the speech recognition unit. The generation unit generates an appropriate answer based on the question analyzed by the analysis unit. The reading unit reads out the answer generated by the generation unit.

Provide a system. 【Solution means】 An information exchange means for detecting an incoming call, A voice analysis means for recognizing and analyzing the voice of the call partner, A determination means for evaluating a risk based on the analysis result, A moving means for transferring a call when it is determined that the risk is low, A storage means for issuing a warning and recording the call content when it is determined that the risk is high, A notification means for warning the user of the possibility of fraud detected by the voice analysis means, A management means for managing call history and making the risk assessment record viewable at a later date, A system including.

A system is provided.SOLUTION: A system including means for acquiring posting data on an SNS, means for classifying the acquired posting data into a text, an image, and a moving image, means for analyzing the classified data by natural language processing, computer vision, and voice analysis, means for predicting a mental health risk from the analyzed data, means for generating a warning message and a corresponding message on the basis of a prediction result, and means for notifying a user of the generated message.SELECTED DRAWING: Figure 1

A system is provided.SOLUTION: A system comprising: a voice acquiring unit for analyzing a telephone conversation of an elderly person in real time; a voice analyzing unit for analyzing a voice received by a server using a generated AI model; a fraud detecting unit for comparing an analysis result with a past crime database and detecting a fraudulent act; a warning notifying unit for transmitting a warning to a user device based on a detection result of a fraudulent act; and an automatic notifying unit for notifying police and a social worker of a detection result.SELECTED DRAWING: Figure 1

A computer system and method for improving call center routing through analysis of customer interactions including obtaining identifying information for a caller upon initiation of a call, identifying the caller as a repeat customer using the identifying information, retrieving historical interaction data associated with the repeat customer from a database, analyzing any combination of customer audio data, customer call log information, or customer feedback, utilizing an artificial intelligence algorithm to determine a current mood indicator of the customer, calculating a customer behavior score for the repeat customer based on the historical interaction data and the current mood indicator of the customer, and matching the repeat customer to a call agent, based on the customer behavior score.

The invention discloses a risk management and control method for power marketing business. Comprising the following steps: a provincial customer service center classifies work orders; the provincial customer service center obtains an emotion resonance index and intention ambiguity of the customer in real time through a voice analysis and text emotion analysis engine; based on the emotion resonance index, the intention ambiguity, the historical work order data and the customer behavior data, constructing a risk prediction model, and outputting the risk level of the work order; the risk level of the work order is primarily reviewed by provincial customer service center personnel, professional classification is carried out, and the risk appeal work order is automatically distributed; tracking and accessing the risk appeal work order; according to the invention, multi-modal emotion and intention analysis is fused, voice and text data are combined, a multi-dimensional risk prediction model is constructed, and intelligent classification and priority distribution of work orders are realized; through linkage of provincial-level first review and professional review, RPA automation and double telephone early warning, the risk identification accuracy and processing efficiency are improved.

An object of a system according to an embodiment is to detect a sign of power harassment at an early stage and automatically take appropriate measures.SOLUTION: A system includes a voice analysis unit, a text analysis unit, a warning unit, and a notification unit. The voice analysis unit analyzes the voice data and identifies an utterance that may be power harassment. The text analysis unit analyzes the text data and identifies a message that may be power harassment. The warning unit issues a warning based on the sign of power harassment identified by the voice analysis unit and the text analysis unit. The notification unit notifies a supervisor or a personnel department based on the warning issued by the warning unit.SELECTED DRAWING: Figure 1

Systems and methods detect and prevent vishing attacks through an integrated framework combining SIP header customization, STIR / SHAKEN frameworks, AI / ML analysis, and real-time speech analysis using the Viterbi algorithm. The system begins with call initiation, embedding authentication information in the SIP header. The SIP data is transmitted and verified using STIR / SHAKEN frameworks, ensuring the authenticity of the caller's identity. Verified data is cross-referenced with third-party databases and analyzed by an AI / ML engine to detect anomalies. If potential fraud is detected, the call is blocked, and the customer is notified. Calls that pass initial checks are further analyzed using the Viterbi algorithm, which converts speech to text and identifies suspicious patterns. An anomaly pattern detector processes the converted text to detect vishing indicators, terminating the call if a match is found. This multi-layered approach ensures robust protection against vishing, enhancing the security and reliability of voice communications while safeguarding users from fraud.