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810 results about "Assessment data" patented technology

Data quality assessment (DQA) is the process of scientifically and statistically evaluating data in order to determine whether they meet the quality required for projects or business processes and are of the right type and quantity to be able to actually support their intended use.

Point-of-sale provider evaluation

A system provides information indicative of customer satisfaction respecting at least one service or sales provider, the system including at least one customer information entry component that provides customer input to a database supported by a financial service provider that assists point-of-sales or point-of-service payment to a site. The system can segregate or aggregate accumulated customer input data according to at least business one customer of the financial service provider. At least one business customer can access information from the accumulated customer input data that relates to data relating to that specific business customer. The system can provide alerts and / or can relate the data in its variance to the customer's historical average scores. A method of providing information to a master business site regarding a subordinate business site comprises providing the subordinate business site with a point-of-sales or point-of-service data input for local customer site evaluation data to be provided by a local on-site primary customer, data input and data reception being directly associated with a financial service provider electronically supported economic transactions and transmitting data relating to both the economic service and the local customer site evaluation data to a processor that receives both the economic transaction data and the local customer site evaluation data.
Owner:FOSS SWIM SCHOOL LLC

Method for recommending indexes and materialized views for a database workload

The invention herein provides method and apparatus, including software for determining a set of materialized views or indices of the contents or a subset of the contents of a database in a data processing system to be created for one or more users of the database. The method and apparatus provide method and means for evaluating a workload presented by a user to the database; evaluating the data processing system characteristics; evaluating the database characteristics; and, using the above evaluations for recommending a set of suitable materialized views or indices to the user. Another aspect of the invention, which may be used for a workload presented by a user of a database in a data processing system, provides method and apparatus, including software for determining a set of materialized views or indices of the contents or a subset of the contents of the database, by: generating a plurality of materialized view candidates from evaluation of the workload, data processing system characteristics and database characteristics; estimating statistics for the materialized view candidates such as the number of rows, row size, and column statistics; generating a plurality of potential index candidates by evaluating the workload, data processing system characteristics, database characteristics and the materialized view candidates; and, from the materialized view candidates and index candidates selecting a set of suitable materialized views and/or indices for submission to the user.
Owner:IBM CORP

Computer-implemented apparatus and method for capturing and monitoring employee development and performance in a call center

InactiveUS20070050238A1Easy accessEncourage employee developmentHardware monitoringOffice automationRelational databaseMilestone
An interactive computer-implemented apparatus and method for capturing and monitoring performance in a call center, and for promoting competition in productivity and quality metrics among employees comprising: a relational database, for use by all employees in the call center, comprising a competencies module defining competency requirements for each job in the call center, an individual employee development plan module linked to the competencies module a performance appraisal module for automatically calculating an overall performance rating for each employee, and a query and reporting facility, a database of employee demographic information, functional knowledge database comprising pre-defined employee functional knowledge elements required across all job codes of the call center organization; a competencies database comprising the organization's pre-defined employee competencies, the competencies linked to strategic goals of the call center organization, each competency assigned one or more proficiency levels, each proficiency level comprising one or pre-defined milestones, each job code assigned a targeted competency proficiency level; a development plan database for capture of employee-inputted development goals for one or more competencies, development goals selected from milestones per the competencies database, the selected development goals reviewed by a supervisor; a performance appraisal database for capture of the employee's supervisor-inputted performance ratings for a specified period, the performance ratings comprising distinct components of quality, productivity, and behavior, the behavior component further comprising a development rating, the development rating based on the employee's attainment of one or more employee's development goals per the development plan database, the rating for each component assigned a weight, the weight being a percentage of the maximum merit increase rate, the overall performance rating being the sum of the performance ratings for each component, the overall performance rating used to calculate the employee's merit increase, a periodic performance review database for capture of supervisor-inputted information from periodic performance reviews held with an employee, and a reports facility comprising instructions enabling administrators, employees, and supervisors to query one or more databases, the reports facility generating viewable and printable reports on-demand.
Owner:CARR MICHAEL +3
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