The invention provides an operation
system and an operation control method of an
intelligent agent product. According to the
system, through a
knowledge base templated import and
dynamic maintenance mechanism, batch rapid import of multi-format product documents can be supported, and manual operation is greatly reduced. According to the
system, a fine-grained multi-role authority
management system is constructed, authority boundaries of a super administrator, an operation administrator, customer
service personnel and equipment developers are clearly divided, and the safety and manageability of the system are enhanced. The system can comprehensively collect and analyze operation data including question and answer logs, control logs, model calling times, cost and the like; a multi-dimensional operation result is generated through hotspot problem analysis, control frequency statistics and the like, meanwhile, the cost-benefit ratio is calculated, and a data basis is provided for identifying user requirements and optimizing an
intelligent agent response strategy. According to the system, through
standardization and
configuration design of an equipment
adaptation process, a novel equipment access template is provided, a data demand and a test process are defined, a new product access period is shortened, and the
market response speed is improved.