136 results about "User assistance" patented technology

Methods and systems for recognizing a client computer as a replacement for a previous client computer or as being new to a computer network. When a client computer is connected to a server in a computer network, the client computer sends its unique identifier to the server. The server compares the unique identifier against a list of known unique identifiers. If the server determines that the unique identifier is unknown, the client computer prompts the user to select one of a list of user options, which include, for example, a replacement computer option and a new computer option. If the user selects the replacement computer option, the user also identifies the previous computer that has been replaced. The server then replaces the previous computer's unique identifier with the replacement computer's unique identifier, and assigns the replacement computer to an appropriate server computer. If the user instead selects the new computer option, the server assigns the new computer to an appropriate server computer. The methods may further include identifying the hardware components of the new or replacement computer and modifying operating system components with little or no user assistance.

A Cooperative Help Assistance (CHA) system and method provide real-time user assistance for one or more windows-based Graphic User Interface (GUI) applications or a single application's different subsections such as web pages, running concurrently in any operating system. The CHA System enables the development of an informative assistance object independently from the original source code or development environment of the target Host Application. The assistance object can be selected by any number of user interfaces from sophisticated inference driven interactive interface search tools or categorized lists. By intercepting and monitoring user actions on a Host Application, the CHA system performs intelligent assistance in the context of the target host application program. Utilizing a Host Application Model, the CHA System and method dynamically assemble many elements in real-time or just-in-time to produce assistance sequences or elements very efficiently without having to code every interface path permutation. Paths can be dynamically generated from the Host Application Model, which enables a real-time module to offer intelligent, contextual assistance as well as real-time construction of automated, accelerated CHA Sequences or Procedures that require little or no user interaction. All assistance and information are processed and expressed by an extensive multitasking, multimedia subsystem for two dimensional (2D) and real-time three-dimensional (3D) application interfaces, which greatly enhances and extends the effectiveness of any explanation or material expression. The production of Assistant Sequences is facilitated by the Host Application Model and 2D and 3D GUI “drag and drop” interface tools.

Automated tax return preparation is provided using a relationship-based interview process coupled with universal data import. Information is collected through a process called the interview, during which a taxpayer is asked various questions about her background and relationships with financial institutions. The taxpayer provides to the tax planning software a list of financial institutions with which the taxpayer has a relationship, and the tax software retrieves tax data directly from the financial institutions. The combination of the interview, universal data import, and existing stored data enables an automated tax return system to prepare tax returns in advance with minimal user assistance.

A Cooperative Help Assistance (CHA) system and method provide real-time user assistance for one or more windows-based Graphic User Interface (GUI) applications or a single application's different subsections such as web pages, running concurrently in any operating system. The CHA System enables the development of an informative assistance object independently from the original source code or development environment of the target Host Application. The assistance object can be selected by any number of user interfaces from sophisticated inference driven interactive interface search tools or categorized lists. By intercepting and monitoring user actions on a Host Application, the CHA system performs intelligent assistance in the context of the target host application program. Utilizing a Host Application Model, the CHA System and method dynamically assemble many elements in real-time or just-in-time to produce assistance sequences or elements very efficiently without having to code every interface path permutation. Paths can be dynamically generated from the Host Application Model, which enables a real-time module to offer intelligent, contextual assistance as well as real-time construction of automated, accelerated CHA Sequences or Procedures that require little or no user interaction. All assistance and information are processed and expressed by an extensive multitasking, multimedia subsystem for two dimensional (2D) and real-time three-dimensional (3D) application interfaces, which greatly enhances and extends the effectiveness of any explanation or material expression. The production of Assistant Sequences is facilitated by the Host Application Model and 2D and 3D GUI “drag and drop” interface tools.

An answer wizard drop-down menu for providing users quick and efficient access to help utilities, including help files and wizards provided by a software application, is provided. An answer wizard drop-down edit control and interface is located in a conspicuous, but non-obstructive location on a software application graphical interface. An edit control allows a user to enter a question regarding some desired functionality of the application. In response to the user's question, the user is presented with a list of potential answers to the question in a drop-down menu. If the user finds an acceptable answer to her question in the list of potential answers, the user selects the acceptable answer, and an appropriate help file application is launched to provide the user assistance with the functionality about which the user has questions. Each question so asked by the user is saved in a list of most recently used items. The next time the user needs assistance, the user may open the list of most recently used items to obtain a list of the most recent questions previously asked by the user. The user may then, if desired, select one of the previously asked questions and initiate another search on the selected question to obtain the list of potential answers. The user may then select a new or previously viewed answer to return to the help file application.

A system for providing user assistance receives a request for user assistance from a component on a user interface. The component includes a help identifier, and the request is generated by a type of user selection, such as the clicking of an icon. The system determines a level of user assistance based on the type of selection and retrieves user assistance content based on the help identifier and the determined level of user assistance. In one embodiment, the user interface includes three levels of user assistance.

Automated tax return preparation is provided using a relationship-based interview process coupled with universal data import. Information is collected through a process called the interview, during which a taxpayer is asked various questions about her background and relationships with financial institutions. The taxpayer provides to the tax planning software a list of financial institutions with which the taxpayer has a relationship, and the tax software retrieves tax data directly from the financial institutions. The combination of the interview, universal data import, and existing stored data enables an automated tax return system to prepare tax returns in advance with minimal user assistance.

In an example embodiment, an automated banking machine that allows a customer to employ a mobile wireless device for performing banking transactions. The customer may request assistance from a teller or other bank personnel at a remote location. An audio, and optionally video, communication may be initiated between the remote location and the customer. The customer may use either the automated banking machine, mobile wireless device, or both for communicating with the remote location.

A system and method for monitoring and responding to device conditions is provided. A content server monitors sensed conditions of a device. Upon detection of an action-triggering condition, such as an error in the device, the content server accessed databases containing information pertaining to the monitored device in order to determine the nature of the error. When the error is identified, a database including a library of instructional content is accessed and the content server selects appropriate instructional content to enable a user to resolve the issue that prompted the error condition. Once the content server has chosen the correct instructional media, the content is delivered to a device client comprising a display screen at or adjacent the monitored device. Preferably, the instructional media comprises full motion video so that the device user simply copies what is seen on the display in order to resolve the issue. Action-triggering conditions can also include issues such as maintenance needs, training conditions, and user help requests.

An ambulatory infusion pump can include a guided user help system that allows for a user to correct an error with the pump without needing to summon a home healthcare aide or other medical professional. When an error occurs with the pump, the user can select an option to receive help with the error. The help screen can display a possible solution for correcting the error that the user can follow. Additional help screens can display additional possible solutions if prior possible solution prove ineffective at correcting the problem.

To provide contextual user assistance for cloud services, an assistance panel is presented as part of the cloud service portal and is available in the user interface of the portal. The assistance panel can provide contextual assistance based on current user information, including task or error messages, as well as product name and user role. The assistance panel provides assistance functions including a search function, a browse syndicated community content function, and a post to a community forum function within the cloud service portal and can transform to accommodate the functions. For the browse function, the assistance panel uses the current user information to dynamically update a list of syndicated community content that can potentially match the user's needs as the user navigates to different pages presented in the portal. A content curator tool can be used to control and prioritize the content surfaced by the browse function.

The principles described herein provide methods and systems of providing new user assistance information for performing actions within a user interface as a user navigates the user interface. For example, information may be presented to the user in a way that aids the user in discovering and performing available actions within the user interface without being overly disruptive to the user.

Methods and systems for electronically tracking the progress of teams as they cover an assigned geographic area are described herein. A server computer establishes a coverage area, divides the coverage area into a plurality of regions, and assigns each region to a team. Each team carries a tracking device capable of autonomously determining its present location without user assistance, thus allowing the team to focus on the assigned task, such as searching for a missing person, plowing a field, paving a road, etc. The server monitors the location of each tracking device as each team covers its assigned region, and updates on a visually displayed geographic map a historical path associated with each tracking device based on the monitored location of each tracking device. In this manner, users can quickly view the visual depiction of the historical to determine as yet uncovered areas.

An ambulatory infusion pump can include a guided user help system that allows for a user to correct an error with the pump without needing to summon a home healthcare aide or other medical professional. When an error occurs with the pump, the user can select an option to receive help with the error. The help screen can display a possible solution for correcting the error that the user can follow. Additional help screens can display additional possible solutions if prior possible solution prove ineffective at correcting the problem.

A particular customer premises equipment (CPE) device includes a display interface, a processor, and a memory accessible to the processor. The memory includes a plurality of media files that include user assistance information. The memory also includes instructions executable by the processor to access a media file of the plurality of media files and, in response to a user request for assistance, send content of the media file to a display device via a display interface.

Methods and systems for electronically tracking the progress of teams as they cover an assigned geographic area are described herein. A server computer establishes a coverage area, divides the coverage area into a plurality of regions, and assigns each region to a team. Each team carries a tracking device capable of autonomously determining its present location without user assistance, thus allowing the team to focus on the assigned task, such as searching for a missing person, plowing a field, paving a road, etc. The server monitors the location of each tracking device as each team covers its assigned region, and updates on a visually displayed geographic map a historical path associated with each tracking device based on the monitored location of each tracking device. In this manner, users can quickly view the visual depiction of the historical to determine as yet uncovered areas.

A preferred embodiment of the present invention comprises computer-implemented methods for providing user assistance in biomachine design that, first, retrieve one or more digitally-represented candidate design items stored in a bioengineering knowledge base by translating requirements provided for a biomachine according to a bioengineering domain model into queries to the knowledge base for design items capable of implementing the biomachine according to the domain model; then second, construct one or more digitally-represented candidate biomachines from the candidate design items by arranging part information represented in the candidate design items according to a selected structure, and next evaluate the candidate biomachines according to bioengineering operability knowledge associated with the candidate design items, wherein operability knowledge associated with a design item specifies requirements for that item to inter-operate with other design items. The methods may backtrack. If at least one candidate biomachine has not been satisfactorily evaluated, the methods backtracking to one or more of these steps. The invention further encompasses variations of these methods, systems and program products performing these methods, data products including digital representations of design knowledge used by these methods, data products with digital representations of designed biomachines. Also encompassed are further steps of constructing or synthesizing biomachines along with the actual biomachines themselves.

The invention provides a location management method of a shared vehicle, a client and a system, relating to the technical field of shared vehicle management. The method comprises a step of judging whether the parking position of the shared vehicle is in accordance with a provision or not, a step of generating assistance information for assisting the shared vehicle to move to an area which is in accordance with the provision if not, and pushing the assistance information to a user in a preset threshold. By using the location management method of the shared vehicle, the client and the system, the compliant parking of the shared vehicle can be carried out through user assistance, other users can conveniently use the shared vehicle, the sharing frequency of the shared vehicle is improved, and the management efficiency of the shared vehicle is improved.

A method and system for providing user assistance in utilizing a computer program is disclosed that provides the capability for combining an active display of the past, current, and future steps in an ongoing process with a series of associated decision panels and forms to be completed in order to carry out the steps. A navigator bar, which is situated adjacent to and can be scrolled independently of information appearing in a client area of a computer screen display, provides a user of the computer program with a map of the steps already executed, the current step being executed, and the most likely steps to be performed based on the current step being executed. If the user selects a different step to be the current step, the display of most likely future steps to be performed changes, if appropriate.

Managing voice messages across multiple voicemail systems. A server acts as a gateway and interacts with multiple voicemail systems and with multiple user devices. The server can retrieve voice messages from one voicemail system and transmit the retrieved voice messages to another separate voicemail system without user assistance. The voice messages are transcoded as necessary. The server also enables a recipient to generate a reply voice message that can be delivered to the original sender's device or delivered to the sender in another manner, such as a Vnote, SMS or an email.

The on-line help or support system responds to a user help request in a responsive manner. In advance of the user help request, the on-line help system determines if the user is possibly in need of help information based upon the sequence of operational key inputs. The on-line help system monitors and analyzes the user key inputs according to a predetermined set of rules. In case of a possible confusion state for a certain operation for an image-forming device, the on-line help system obtains the corresponding relevant help information from a predetermined help server on the network even though the user has not yet requested for the help. The down loaded help information is stored in a cache memory.

A method segments a video into objects, without user assistance. An MPEG compressed video is converted to a structure called a pseudo spatial / temporal data using DCT coefficients and motion vectors. The compressed video is first parsed and the pseudo spatial / temporal data are formed. Seeds macro-blocks are identified using, e.g., the DCT coefficients and changes in the motion vector of macro-blocks.A video volume is “grown” around each seed macro-block using the DCT coefficients and motion distance criteria. Self-descriptors are assigned to the volume, and mutual descriptors are assigned to pairs of similar volumes. These descriptors capture motion and spatial information of the volumes. Similarity scores are determined for each possible pair-wise combination of volumes. The pair of volumes that gives the largest score is combined iteratively. In the combining stage, volumes are classified and represented in a multi-resolution coarse-to-fine hierarchy of video objects.

A method of authenticating a device and a user comprises receiving a user input, generating a first key from the user input, performing a physical measurement of the device, obtaining helper data for the device, computing a second key from the physical measurement and the helper data, and performing an operation using the first and second keys. In a preferred embodiment, the method comprises performing a defined function on the first and second keys to obtain a third key. Additionally security can be provided by the step of receiving a user input comprising performing a biometric measurement of the user and the step of generating a first key from the user input comprises obtaining helper data for the user and computing the first key from the biometric measurement and the user helper data.

A help service includes proxying a web application page between a user web browser and a web application server. The help service includes providing the web application page to a customer service representative (CSR) web browser and opening a live communication channel for human communication between a user and a customer service representative. In some embodiments, from within a user network, a user help request is generated from a user web browser and received from a help server. The web application page may be transmitted over the Internet to the CSR web browser. In some embodiments, the CSR web browser may operate as a COMET client, the user web browser may act as an AJAX server-side processor, and the user web browser may operate as a COMET client for receiving updates to the web application page.

A portable information terminal stores first function list information indicating the contents of functions installed on a first vehicle. When a user carrying the terminal gets in a second vehicle before driving, the second vehicle acquires the first function list information from the terminal. The second vehicle compares the acquired first function list information with second function list information indicating the contents of functions installed on the second vehicle. The second vehicle acquires a functional difference between itself and the first vehicle and notifies the user of the difference.

A compiler tool is provided to selectively solicit assistance from a programmer in order to improve optimization of code compiled by the compiler. As a program is being compiled, the compiler keeps track of the places where it could do better if it only knew certain information. The user is presented with one or more pieces of advice that each identify a problem that prevented the compiler from making a particular optimization due to not enough information and one or more suggestions as to how to provide additional information to the compiler. This list is generally filtered so that only a subset of missing information that has a high likelihood of leading to better performance is presented. Other missing information is not requested.

An apparatus, system, and method are disclosed for automatically verifying access to a multipathed target at boot time. The apparatus is provided with a logic unit containing a plurality of modules configured to functionally execute the necessary steps of identifying a plurality of paths to a target device, automatically selecting one of the plurality of paths to the target device, and verifying access on at least one path to the target device. Beneficially, the disclosed embodiments of the apparatus, system, and method reduce false errors during the boot cycle, improve reliability of the multipathed network, simplify traffic load balancing, and provide for topology mapping for troubleshooting and network metrics. The disclosed embodiments provide a means for verifying multipathed targets automatically, without requiring user assistance, intervention, or interaction.

A contextual pop-up menu of frequently used commands is displayed by an application whenever a user carries out a particular action. The contextual menu appears at the location of a cursor, so that the displayed commands are spatially very close to an item on which an action is to be performed. The commands which are displayed in the contextual menu are not limited to those provided by an application associated with the selected item. Other commands, such as system level commands, for help items or other types of user assistance features, can be added to the menu before it is displayed to the user. In addition, plug-in modules can be employed to provide other commands associated with the selected item.