89 results about "Online help" patented technology

The invention relates to an online assistance platform system and a realization method thereof, wherein the platform system comprises an online assistance platform, at least one seeking-for-help party device and at least one help party device; the online assistance platform, which at least comprises a status management device, a dispatching device, a supervision device, an instant communication device, a calling center device, a timing charging device and a safety management device, etc., realizes management based on status and the dispatching of the seeking-for-help request of a seeking-for-help party. Moreover, the online assistance platform, which is based on a peripheral device management device, is another realizing mode of an online assistance platform system and ensures that the dispatching device and the instant communication device, etc. are allocated and connected outside the platform in a plurality of modes. The invention, which provides a status-based online assistance platform system of unified access, unified dispatching and unified management, provides a plurality of help parties and seeking-for-help parties with information services and technical supports including remote screen operation, audio, video and files, etc. by means of a network in the mode of direct connection or forwarding connection.

An integrated help content viewer (user interface) is provided that gives a consistent user interface across multiple applications and that smoothly transitions between offline and online help content sources. A single client-side help content viewer is provided that is displayed over or adjacent to a given application user interface (e.g., word processor work space) for allowing a query of offline or online help content associated with a given topic. The help content viewer may be pinned to a user interface associated with a given application so that the help content viewer remains in a position above the user interface even if a user interface of a different application is launched.

Systems, methods and computer products for querying for an interactive assistant for communication over a network via the set-top box. Communications are initiated between a subscriber and an interactive assistant. A diagnostic data log is uploaded from the set-top box to the interactive assistant. Based on the communications between the subscriber an interactive assistant and the diagnostic data log, diagnostic protocols are executed within the set-top box to generate a diagnostic report. The interactive assistant provides feedback analytics via the set-top box based on the communications between the subscriber and the interactive assistant, the diagnostic data log and the diagnostic report. Firmware solutions are downloaded to the set-top box based on results from the diagnostic report.

A search engine that is client-side, provides high performance and creates a user preference history record relative to a knowledge base is provided. The more time the user spends using the search engine, the more the history record is updated, refined, and translated into personal preferences relative to that knowledge base. The invention is natural language based. In addition, it is applicable to a variety of knowledge bases, each which may have their own associated history record, and can be adapted to other applications such as on-line help, interactive training, wizard functions, virtual chat sessions, intelligent bots, etc.

The on-line help or support system responds to a user help request in a responsive manner. In advance of the user help request, the on-line help system determines if the user is possibly in need of help information based upon the sequence of operational key inputs. The on-line help system monitors and analyzes the user key inputs according to a predetermined set of rules. In case of a possible confusion state for a certain operation for an image-forming device, the on-line help system obtains the corresponding relevant help information from a predetermined help server on the network even though the user has not yet requested for the help. The down loaded help information is stored in a cache memory.

One or more embodiments of the invention provide a method, apparatus, and article of manufacture for presenting a help source. A help system is maintained that comprises a single set of one or more help source files. A request is received by the help system to present one or more of the help source files (or information from within one or more of the help source files). A help history file is obtained in response to the request, wherein the help history file stores information relating to a usage of the help system. A customized presentation of the help source file is then displayed based on the information stored in the help history file.

Methods, systems and mediums are provided for enabling users to obtain help information in an online help system. The online help system utilizes adaptive documents to display help messages requested by the users. The content of the adaptive documents may dynamically vary according to, for example, the user's skill level, associated software products installed on the users' system, additional information that has emerged since the users acquired the software product, e.g., the discovery of defects or the fixing of defects in the program, language of the location where the software environment is provided. The present invention may also provide a publishing system that enables authors to create the adaptive help documents used in the online help system. The present invention therefore provides a complete and efficient online help system using adaptive documents to display various help messages.

A system and method of planning and managing tasks to be worked out by many entities. The each task has task details relevant thereto including entities to whom task will be assigned and auto identification of task controller (The entity assigning these tasks). The auto identification of task assignee can be altered by system administrator or any other user which has been allowed to do so. The task assignee can also set certain criteria to help and judge weather the task has been completed successfully. These criteria may include pre conditions, before conditions, alternative tasks, next tasks and steps that need to be taken after task execution and also the conditions which should be automatically completed after the task has been executed. The system also facilitate the entities to communicate with other peers through instant communication tools such as Instant Messenger and other tools such as Email. The presented system also help the entities to transfer tasks to the peers through different devices such as screens, message boards, mobile devices, pagers and other devices that can be useful for this purpose. The said system also facilitate for planning and help the users in brainstorming and provides users online help in order to plan effectively. The whole system is based on different sort of hierarchies such as users, groups and projects in order to organize system entities.

A method and a system for providing real-time assistance to users in achieving their personalized health goals through a mobile phone with an integrated software application by uploading the photographs to a secured database of the software application of the mobile phone provided with specific text comments or requests placed in appropriately classified input queues for assigning to a qualified nutritionist or an Artificial Intelligence (AI) Program for analyzing the uploaded photographs and generating specific modifications to the food items on the photograph of a meal by applying the user-specific weight-loss / meal modification rules, displaying the analysis information and the specific modifications on the food items to the user on the mobile phone screen. The system and method also comprises a container, a partition plate, a closable lid for storing the food items that are rejected by the nutritionist or the AI and a placemat printed with colored squares patterns.

The invention discloses a window message privacy protection device and a method for on-line help, which belong to the privacy protection of computer field. The main use of the invention is to help the privacy protection of a person who asks for help in a system on line. The invention has the advantages that a person who asks for help can do privacy protection to the window message of an application program on a device of a person who asks for help. A plurality of windows can be manually selected or automatically arranged according to a protection rule system to protect privacy, wherein the windows can be integral application program windows, or one sub window of an application program, screen information which can be seen by a person who asks for help and a helper is symmetrical or is not symmetrical (namely a person who asks for help can select whether itself can see the privacy information which can not be seen or not), when in on-line help, a person who asks for help can operate the contents in a protected zone, and the information can not be transmitted to a helper device, and the person who asks for help can monitor screen images which can be seen by a helper.

The invention relates to the technical field of information processing and discloses a method and system for generating help information of application software. The method comprises the following steps of: creating online help information corresponding to a functional point in the application software, and storing the online help information to one or more help information files; establishing a first mapping relationship between the functional point and the help information files, and storing the first mapping relationship and chained addresses of the help information files to a database; when receiving a command of a user to check out the online help information, determining the functional point currently used by the user; according to the first mapping relationship, determining the help information files corresponding to the functional point currently used by the user; and according to the chained addresses of the help information files, extracting the online help information, and showing the obtained online help information to the user. By the system, the user can conveniently open the online help of the functional point currently used and acquire the accurate online help information.

A computer system for interactively inputting parameter values. The computer system with a screen, memory and a set of parameters, comprises an interactive input field each for each of said set of parameters, a set of information items each for each of said set of parameters, said set of information items being stored in the memory; and a set of virtual keys stored in the memory. On selecting a parameter displayed on the screen, an interactive input field associated with the selected parameter and a subset of virtual keys is displayed on the screen. The subset of virtual keys comprises only those keys that are relevant to changing a value of the selected parameter.

The present invention provides a mobile on-line help platform system and implementing method thereof. The system includes: a mobile on-line help platform, a help-seeking side device and a helping side device, wherein, with the help of the mobile on-line help platform, a wireless network connection is established between the help-seeking side device and the helping side device, to realize mobile on-line help. The invention possesses the advantages that: through the mobile on-line help platform, the help-seeking side device and the helping side device can be monitored in real time, and the states of devices can be scheduled to execute corresponding scheduling or help management in time; the help-seeking side can watch the talking character content of the helping side or hear the voice of screen characters; the help-seeking side can access the platform system for executing self-help in an inquiring mode; and the helping sides can help each other. The platform system also supports the helping side to upload data and information, for the help-seeking side to browse and download. The data and information of the mobile on-line help include screen image and operation information, character information, picture information, voice information, video information, documents and the like.

The invention provides an air-rail system, which comprises a manger, a client, an air-rail server, a ticket reservation server, a freight rate server, a settlement server, a resolving server, a TLH server, a database server, an agent server and an airline company server, wherein the air-rail server comprises a basic management module, a ticket issuing inquiring module, a batch inquiring module, a statistics data module, an on-line help module, a menu management module and a batch modification module. The air-rail system provides a mature and complete air-rail transportation system; the seamless smooth connection between air transportation and rail transportation is realized; the sales procedure and the settlement flow process are simplified; data files before the backtracking can be realized; the work intensity of workers is greatly reduced; the work efficiency of the workers is improved; convenience is brought for people traveling and physical distribution transportation; meanwhile, the CA (Air China) plane ticket sales can be promoted; and good economic benefits are generated.

Improved online help is provided, which is easier to use, provides improved effectiveness and content quality, and provides improved user satisfaction. A method for providing help information to a user of software comprises providing a user interface of the software, determining an element or function of the software that the user likely intends to use, identifying help information corresponding to the element or function of the software that the user likely intends to use, and displaying the identified help information to the user.

The present invention relates to a freight express system based on the mobile Internet of Things and the real-time positioning technology. The system comprises a freight express system; the freight express system is connected with an operating company side, a logistics company side, and a freight driver side through the mobile Internet of Things, through a vehicle positioning system, and through a cargo positioning system; and function modules of the logistics company side comprise terminal login management, supply release, freight order sending, online signing, Express WeChat, order management, account number management, data modification, online complaints, online insurance, and online help; and function modules of the operating company comprise system login management, vehicle dispatching, order management, complaint management, account number management, Express WeChat message management, news release, data transmission, system parameter setting, and account management. The system disclosed by the present invention has the advantages of efficient matching between the freight and the supply, visualized monitoring, management and dispatching, convenient and safe payment, and relatively high reliability.

The invention discloses a multi-expert dynamic coordination judging method and an intellectualized aid decision support system. The method comprises the following steps of: 1) establishing a judging system; 2) assigning weights to factors and realizing the consistency of the assigned weight of each factor through dynamic coordination; 3) making single factor judgment by experts respectively and obtaining comprehensive decisions; 4) converting the comprehensive decisions of the plurality of experts into a decision information set, and calculating the consistency of each decision scheme; and 5) under given precision, if the comprehensive decision of an individual expert is not consistent, adjusting to obtain the result of the comprehensive judgment. The intellectualized aid decision support system comprises five sub systems, namely an online help sub system, an inner management sub system, a user data management sub system, a model simulation sub system and a decision support sub system. By the method and through the system, the consistency of the assigned weight of each factor and the single factor judgment is realized; and the problem that the judgments of some experts are much different from the centralized judgment by the traditional method of averaging each judgment value according to the number of the experts is solved.

The invention discloses a vehicle fault online help seeking system which comprises a mobile terminal and a cloud server, wherein the mobile terminal is wirelessly connected with the cloud server; the mobile terminal is used for acquiring vehicle fault relevant information and sending a help seeking request to the cloud server; the help seeking request at least comprises the relevant information; the cloud server is used for receiving the help seeking request and performing online detection on the relevant information according to a preset vehicle detection procedure so as to obtain a detection result, generating a corresponding solution of a vehicle fault according to the detection result, and sending the detection result and the solution to the mobile terminal for display. By virtue of finishing vehicle fault detection in an online mode and giving out the corresponding solution of the fault, vehicle fault detection and maintenance for users under special scenes can be achieved, and a new way is provided for the users to detect and maintain the vehicle fault.

The invention provides a transparent window privacy protection device and a method for on-line help, which are used to supply privacy protection for a person who asks for help when in on-line help, and comprise the solution to personal information, private documents, a window or a screen display zone with sensitive data and the like on a device of a person who asks for help. A person who asks for help can manually select an invisible zone which can not be seen by a helper, and the invisible zone is more flexible, which can be any portion on a screen, and the size, the position and the shape of a protected zone can be confirmed by the person who asks for help, a plurality of zones can be simultaneously protected, and the person who asks for help can operate contents of the protected zones when in on-line help, and the information can not be transmitted to a helper device, the person who asks for help can monitor screen images which can be seen by a helper, and the protection technique has wide application scope, which can be applied on the terminals of various electronic devices such as computers, cell phones and the like, and can be used on the operation systems of WINDOWS, LINUX and the like.

A NETWORK ELEMENT TERMINAL DATA INTERFACE (NETDI) system and method incorporating a terminal user interface which permits manipulation of network elements using a hardware-specific control language is disclosed. The present invention teaches automatic generation of on-line help directly from I / O manual specifications and translation of operator commands into network element specific protocols via the use of a network element database and associated XML repository. Various preferred embodiments of the present invention incorporate the use of TL1 composer / parsers to permit the automatic generation of Translation Language 1 interfaces between an operator console and a wide variety of telecommunication network elements. The present invention operates over a wide variety of communication media and permits a significant reduction of software maintenance with respect to on-line help generation directly from I / O manual specifications as well as automated incorporation of new network element features into existing operator console environmental controls, resulting in a drastic reduction in the required network element control language proficiency of network operators in any given telecommunications environment.

The invention provides an airway and railway combined transpiration system. The system comprises a management end, a client, an airway and railway combined transpiration server, a booking server, a freight rate server, a settlement server, an analysis server, a TLH server, a database server, an agent server and an aviation company server, wherein the airway and railway combined transpiration server comprises a base management module, a ticket query module, a batch query module, a statistical data module, an online help module, a menu management module and a batch modification unit. The airway and railway combined transpiration system provided by the invention is mature and sound, realizes seamless unblocked connection between aviation and railway transportation, simplifies the sale process and the settlement process and can track back earlier data files, thereby greatly reducing the work intensity of workers, improving the work efficiency of the workers, facilitates trips of people and logistics transportation, at the same, prompting passenger ticket sale of Air China and generating quite good economic benefit.

A help system, an automation device with such a help system and a method for providing help data are disclosed. The help system includes a first offline help facility which is installed as part of an application on a data processing device, the first help facility providing a user with help data based upon context data defined by the user, the help data being stored in the first help facility and thus on the data processing device. A second online help facility is provided which is accessed by the data processing device via the internet such that the context data defined by the user in relation to the first help facility is automatically adopted in the second help facility as context data, the second help facility providing the user with additional help data based on this context data, the help data being stored in the second help facility.

An integrated online help system and buyer-initiated C2C marketplace. A client who is in need of help posts a request (Goods Wanted or Info Wanted) at a client system, including a detailed description of the request and the fees to be paid. The server system notifies a selected group of registered help providers about the request via email. Other users can search at the client system for any open requests and post responses if desired. The help providers are asked to enter a “guaranteed refund rate” in their response to facilitate transactions involving merchandise. A set of four methods and procedures support the irreversible transaction involving information. The help providers are required to provide their “help credentials”, their response's “projected satisfaction index”, which has an inverse relation to the requester's “minimum pay rate”. The requester is required to sign a “contract”, agreeing to the minimum pay rate prior to viewing each response. This online help community, a buyer-initiated C2C online marketplace, is regulated by a user agreement and a peer rating system.

The invention discloses an online help and learn system and a construction method thereof, belonging to the technical field of information processing. The system comprises, a setting unit, a service map constructing unit, a service event analog unit and a data input unit, wherein the setting unit is used for setting the knowledge unit in different levels; the service map constructing unit is used for constructing a service map according to the structure relationship among the knowledge units in different levels; the service event analog unit is used for establishing the analog service event corresponding to different enterprise roles according to the service map; and the data input unit is used for inputting the knowledge data corresponding to the knowledge units in different levels. The invention can enable imitation of the business activity during the operation of enterprises via a graphical interface so as to meet the individualized learn requirements of users in different levels.

The invention discloses an immersive remote training system based on virtual reality. The system comprises a server and a client, wherein the server comprises a resource management module, a virtual operating platform module, a remote supporting training module and an online help module; and the client comprises a knowledge management module and a self-help guide training module. A multi-level viewing model can be provided to adapt to different training purposes, the virtual environment and reality can be well combined, and practical operation skill training and theoretical knowledge teachingare fused into a whole.

The invention provides a substation secondary equipment intelligent tour inspection mobile terminal, a server and a system. Tour inspection and periodical inspection personnel can quickly find the basic information, specification, related drawings, factory acceptance report and site acceptance report of secondary equipment through the substation secondary equipment intelligent tour inspection mobile terminal, and can obtain the notes and guide list for tour inspection or periodical inspection; when a problem cannot be solved, the tour inspection and periodical inspection personnel can directlysend the problem to another online mobile terminal for help through an online help module, or obtain an operation and maintenance strategy provided by the server through a supporting strategy module,thereby solving the technical problems that the information is inconvenient to obtain and the obtained information is incomplete when the tour inspection and periodical inspection personnel need help.

The invention discloses equipment and a method with duplex coordination and simplex coordination for on-line help, belonging to the field of computers and being mainly applied to an on-line help system. The invention has the advantages that a helper can simultaneously provide on-line help service without influencing the operation of a local help seeker; in the process of the on-line help, the local help seeker can provide a new desktop environment for the remote helper; and the help seeker can monitor the operation of the remote helper without influencing the self work. Another humanization design is as follows: in the process of the on-line help, if coordination help of the help seeker is needed, for example, secret information from a helper seeker, such as a password, and the like, is needed to be input, the help seeker can operate in a monitoring window arranged on a device of the help seeker, and the help seeker can coordinate the helper to finish the on-line help.