Equipment and method with duplex coordination and simplex coordination for on-line help

An online help and helper technology, applied in the computer field, can solve problems that affect the work efficiency of the help-seeking party, and achieve the effect of wide application

Inactive Publication Date: 2009-11-18
北京帮助在线信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This method affects the work efficiency of the help-seeking party, and the help-seeking party can only operate the local device after the helper's remote assistance is completed.

Method used

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  • Equipment and method with duplex coordination and simplex coordination for on-line help
  • Equipment and method with duplex coordination and simplex coordination for on-line help
  • Equipment and method with duplex coordination and simplex coordination for on-line help

Examples

Experimental program
Comparison scheme
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Embodiment Construction

[0028] like figure 1 As shown, the structure of a basic embodiment of the present invention includes at least one helper device 1 and one helper device 2, and the helper device 1 and the helper device 2 are connected through a network. Wherein, the helper is a user who operates the helper device 1 , and the helper is a technical supporter who helps the helper solve practical problems through the helper device 2 . The helper device 1 and the helper device 2 may be electronic devices such as desktop computers, portable computers, smart phones or telephones. The helper device 1 and the helper device 2 can be connected through a network such as a telecommunication network, a radio network or a computer network, and the helper device 1 and the helper device 2 can be deployed in the same network, for example, in the same local area network, or can be deployed in in different networks.

[0029] like figure 2 As shown, the helper device 1 includes a monitoring device 101 , a duple...

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PUM

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Abstract

The invention discloses equipment and a method with duplex coordination and simplex coordination for on-line help, belonging to the field of computers and being mainly applied to an on-line help system. The invention has the advantages that a helper can simultaneously provide on-line help service without influencing the operation of a local help seeker; in the process of the on-line help, the local help seeker can provide a new desktop environment for the remote helper; and the help seeker can monitor the operation of the remote helper without influencing the self work. Another humanization design is as follows: in the process of the on-line help, if coordination help of the help seeker is needed, for example, secret information from a helper seeker, such as a password, and the like, is needed to be input, the help seeker can operate in a monitoring window arranged on a device of the help seeker, and the help seeker can coordinate the helper to finish the on-line help.

Description

Technical field: [0001] The invention relates to an online help method, in particular to a device and method for duplex and simplex coordination of online help, belonging to the field of computers. Among them, the helper is the user using the helper device, the helper is the technical support personnel who provide online help services for the helper, the helper device is the computer and other equipment operated by the helper, and the helper device is the computer and other equipment operated by the helper , the helper can remotely operate the device of the helper through the network to provide online help to the helper. The traditional online help is a simplex mode, that is, the helper sees the current desktop environment of the helper's device, and the helper and the helper jointly operate the helper's device. The duplex mode is that the desktop of the helper's device seen by the helper is not the current desktop environment of the helper's device, and the operations betwee...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F3/14G06F3/048H04L12/58H04L29/06G06F3/0481
Inventor 聂晶郝利民陈海群
Owner 北京帮助在线信息技术有限公司
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