220 results about "Remote assistance" patented technology

The invention provides a vehicle fault remote diagnosis and repair method and device and a storage medium. The method comprises the steps of receiving vehicle data of a target vehicle within a preset time period; determining a first fault code corresponding to the fault data; performing fault diagnosis on the first fault code and the operation data through a remote diagnosis module; processing the fault diagnosis information through a fault repair module according to the vehicle identifier to obtain a software repair package of the target vehicle; detecting whether the vehicle-mounted client carries out fault repair or not; after the software repair package is sent to the vehicle-mounted client and fault repair is carried out to obtain a fault repair result, a fault detection instruction is sent to the vehicle-mounted client to carry out fault diagnosis, and a first fault diagnosis result is obtained; determining whether the first fault repair result is completely repaired according to the first fault diagnosis result; if the first fault is not completely repaired, repairing the target vehicle according to the first fault through the remote assistance module; otherwise, it is confirmed that fault repair of the target vehicle is completed.

Systems and techniques are provided for streamlining a proposal for a remote assistance system of an autonomous vehicle (AV) based on contextual similarities in remote assistance sessions that are associated with a set of AVs. An example process includes receiving a request for remote assistance from an AV in a scene and identifying a context associated with the AV. The context includes at least one of contextual factor(s) of the scene, AV characteristics, and task(s) associated with the request. The example process includes comparing the context associated with the AV with one or more contexts associated with one or more sessions associated with a set of AVs, determining a similarity between the context associated with the AV and the one or more contexts associated with the one or more sessions, and determining one or more proposals for the request based on the similarity.

Disclosed are methods, systems, and computer-readable medium to perform operations including: receiving a plurality of three-dimensional (3D) models of a plurality of assembly parts of a physical object; displaying, on a display device and over a live video of the plurality of assembly parts, an augmented reality (AR) overlay including the plurality 3D models; providing the plurality 3D models to a remote device for display on the remote device; receiving, from the remote device, data indicative of instructions for assembling the plurality of assembly parts into the physical object; and modifying, based on the received data, the AR overlay displayed on the display device to provide the instructions for assembling the plurality of assembly parts into the physical object.

The present disclosure generally relates to providing remote assistance to multiple autonomous vehicles and, more specifically, providing multiple requests for remote assistance to a remote assistance operator to provide sequential assistance. A method includes receiving, from a first autonomous vehicle, a first request for remote assistance; receiving, from a second autonomous vehicle, a second request for remote assistance; identifying a first location of the first autonomous vehicle and a second location of the second autonomous vehicle on a map; determining, based on the map, whether there is a trigger associated with the first autonomous vehicle and the second autonomous vehicle; and communicating both the first request for remote assistance and the second request for remote assistance to a remote assistance operator to provide sequential assistance. Systems and machine-readable media are also provided.

The embodiment of the invention relates to a method and device for travel service, equipment and a storage medium. The method proposed herein includes: determining a parking scene of an autonomous vehicle in response to the autonomous vehicle triggering parking during an autonomous vehicle service target journey; in response to the fact that a target condition corresponding to the parking scene is met, sending a prompt to a user associated with the target travel; and generating a first remote assistance request associated with the autonomous vehicle in response to the fact that the feedback of the user for the reminder is not received in the target duration, the target duration being related to the parking position of the autonomous vehicle. In this way, the service reliability of the autonomous vehicle can be improved.

Systems and techniques are provided for translating outputs from machine learning (ML) models of an autonomous vehicle (AV) and generating a remote assistance (RA) interface based on the translated outputs. An example method can include receiving an output generated by an ML model of an AV, the output indicating a navigation action and / or a likelihood that the AV will implement the navigation action in a scene associated with the AV; in response to an error event experienced by the AV, establishing an RA session between the AV and an RA system; translating the output into a navigation constraint associated with the navigation action, the navigation constraint representing a condition deemed to restrict a behavior of the AV in the scene to the navigation action or trigger the AV to implement the navigation action; and generating an RA interface comprising user interface (UI) data representing the navigation constraint.

Systems and techniques are provided for dynamically controlling remote assistance system for an autonomous vehicle (AV) based on delayed or missing data. An example process includes determining a delay in receiving data from an AV at a first period of time and identifying a task for the remote assistance system at the first period of time. The task can include one or more actions corresponding to one or more input elements on a remote assistance interface. The example process further includes determining a dependence of the task on the data at the first period of time based on one or more parameters, and based on the dependence of the task on the data, adjusting at least one of the one or more input elements of the remote assistance interface and the one or more actions associated with the one or more input elements.

The invention belongs to the technical field of equipment early warning, and particularly relates to a multi-source information fusion real-time monitoring and data analysis method and system, and the method comprises the steps: achieving the automatic recognition and data collection, remote assistance and support, and intelligent path planning and navigation functions in the inspection process of a chemical device, so as to standardize the inspection process; the inspection efficiency and the result accuracy are improved; establishing a chemical device image recognition model, collecting and preprocessing chemical device image data, performing model training by using a convolutional neural network deep learning model, and deploying the model to actual equipment; an abnormal feature extraction algorithm is developed, the operation state of the equipment is monitored in real time in combination with an intelligent early warning and processing system, early warning is quickly given out, and corresponding processing measures are taken; by adopting the anomaly detection and classification technology, an anomaly detection algorithm is realized, an efficient alarm information transmission mechanism and an intelligent alarm information processing system are developed, and an alarm information feedback and closed-loop management mechanism is established, so that the accuracy and timeliness of anomaly detection are improved.

Aspects of the subject technology relate to systems, methods, and computer-readable media for managing remote assistance for an autonomous vehicle. A request for remote assistance can be received from an autonomous vehicle (AV). A priority for ranking the AV in a queue can be determined based on the request for remote assistance. The AV can be ranked in the queue based on the determined priority. The AV can be matched to a remote assistance advisor through rules-based matching according to a position of the AV in the queue. Communication between the remote assistance advisor matched to the AV can be facilitated.

Examples related to facilitating the training, assessment, and dispatching of technicians to a customer location for at least the purpose of servicing or repairing machines, devices, or systems present at the customer location are presented. The technician can be selected for dispatch to the customer location by review of database information, including training information for the technician, among other things. While at the customer location, the technician can be provided with training information delivered via a training module, where such training material content can comprise written materials, photos, video, virtual assistance, remote assistance, games, or the like. The technician can generate videos or other collateral while at the customer location, which can be included for use in a library of training materials for subsequent use, or for other purposes. Various systems and processes for facilitating the selection, management and deployment of training materials for technicians are also provided herein.

The present application provides a remote-assisted business processing method, system, electronic device and storage medium, which can be applied to the big data field or the financial field. The core system identifies that the target customer type of the target customer belongs to a special type based on the basic information of the session establishment message sent by the mobile banking according to the business processing requirements, and sends the target session establishment message to the mobile banking; the mobile banking authenticates the target customer based on the encrypted target identity information and establishes a session with the core system; the core system combines multiple target businesses determined based on historical business processing records and business processing information to obtain a business processing combination; the core system determines the target special type of the target customer from the special types based on the target customer feature information, and sends a prompt type and prompt information to the mobile banking according to the target special type and the target business processing combination; the mobile banking guides the target customer to perform business processing based on the prompt type and prompt information.

A remote assistance system according to the present disclosure comprises a memory storing a database and one or more processors. The database manages, for each of a plurality of operators, feature values of a plurality of feature items regarding a last assistance scene. The one or more processors are configured to execute the following first to third processes. The first process is, when a new assistance request is received from s vehicle, specifying one or more index items from the plurality of feature items. The second process is specifying, from the plurality of operators, one or more candidate operators whose the last assistance scene is similar to a current assistance scene based on the feature values of the one or more index items. The third process is selecting an operator to process the new assistance request from the one or more candidate operators.

1. The name of the design product: wireless field camera. 2. The use of the design product: used for installing in the center of the operating shadowless lamp, recording the operation process, remote assistance and teaching demonstration. 3. The design points of the design product: in shape. 4. The picture or photo that can best show the design points: perspective view 1.

Example systems and methods enable an autonomous vehicle to request assistance from a remote operator in certain predetermined situations. One example method includes determining a representation of an environment of an autonomous vehicle based on sensor data of the environment. Based on the representation, the method may also include identifying a situation from a predetermined set of situations for which the autonomous vehicle will request remote assistance. The method may further include sending a request for assistance to a remote assistor, the request including the representation of the environment and the identified situation. The method may additionally include receiving a response from the remote assistor indicating an autonomous operation. The method may also include causing the autonomous vehicle to perform the autonomous operation.

A remote assistance apparatus records, in an assistance content recording unit, assistance contents for remote assistance for an autonomous driving vehicle in response to the autonomous driving vehicle stopping as a result of an occurrence of a traveling abnormality, and then resumes autonomous traveling as a result of remote assistance for the autonomous driving vehicle being provided by an operator. The assistance contents include an assistance location and operator instruction contents for remote assistance instructed by the operator. The remote assistance apparatus detects an autonomous driving vehicle that is expected to pass through a predetermined assistance location included in predetermined assistance contents recorded in the assistance content recording unit. The remote assistance apparatus determines an assistance method of the remote assistance for the autonomous driving vehicle that is detected by the assisted vehicle detecting unit, based on the predetermined assistance contents that are recorded in the assistance content recording unit.

According to embodiments of this disclosure, a method, apparatus, device, and computer-readable storage medium for remote assistance are provided. The method includes: determining a first accessibility attribute of a target area based on perception data of an autonomous vehicle; determining that the first accessibility attribute differs from a second accessibility attribute indicated by map data; in response to determining that the autonomous vehicle is in a stranded state associated with the target area, sending an assistance request to a remote device, the assistance request indicating the extent of the target area; and in response to receiving an indication message from the remote device that passage through the target area is permitted, generating an escape route for traversing the target area. This significantly improves the vehicle's autonomous adaptability in complex road conditions and reduces the risk of vehicle entrapment and traffic disruption.

1. The name of the product of this design: mixed reality glasses. 2. Purpose of the product of this appearance design: It is used for mixed reality devices and can be connected to computing terminals such as smart phones, tablets, and computers to achieve functions such as human-computer interaction, face recognition, object recognition, remote assistance, video viewing, and game entertainment. 3. The design key point of this appearance design product lies in the shape. 4. The picture or photo that best illustrates the design points: Stereoscopic diagram 1.

Provided is a remote assistance device for remotely assisting the travel of a vehicle, the remote assistance device being capable of allowing a remote driver to grasp the future movement of the vehicle during the turning of the vehicle. A remote assistance device (11) is provided with a remote assistance control device (91) capable of wirelessly communicating with a vehicle (100), and remotely assists the travel of the vehicle. The remote assistance control device acquires, by wireless communication, an image in the direction of travel of the vehicle acquired by an imaging device (126) of the vehicle, displays the image on a display device (114) of the remote assistance device, and displays, on the image displayed on the display device, a rear inner wheel line that is a line predicted to be a line through which rear inner wheels of the vehicle pass during turning of the vehicle.

A remote assistance device includes an obtainer, a display, a control information generator, and a display controller. The obtainer receives image information from a target vehicle that is remotely operated. The image information includes an image produced by capturing a surround view of the target vehicle. The display shows the image derived by the obtainer, to a remote driver. The control information generator cyclically produces control information including a controlled variable which is created by an operation input from the remote driver to control a given operation of the target vehicle. The control information generator transmits the control information to the target vehicle. The display controller works to control an operation of the display to overlay an auxiliary image on the image on the display. The auxiliary image includes at least a measure of the controlled variable provided when the image was captured in the target vehicle and is used for assisting the remote driver in remotely maneuvering the target vehicle.

The present disclosure provides a method for remote assistance and device. 1. A method for remote assistance, the method comprising:determining a state of a machine deployed at a working site;adjusting a digital twin of the machine to be in the same state as the machine deployed at the working site;rendering the digital twin at a remote site using a remote rendering device to enable a remote person at the remote site to perform an operation on the digital twin; andmapping an effect of the operation rendered as visual assistance information onto the machine at the working site using a local rendering device deployed at the working site.

Aspects of the disclosed technology provide systems and methods that allow adjustment of a perception of an object by an autonomous vehicle (AV). The system includes a remote assistance platform (RAP) communicatively coupled to the AV. The RAP has a user interface that enables a human Remote Advisor to view an environment around the AV through a sensor system of the AV and issue instructions to the AV. The RAP is configured to allow the Remote Advisor to select an adjustment of the perception of the object by the AV and instruct the AV to implement the selected adjustment and then navigate autonomously.

A system for authenticating communications from a vehicle to a remote assistance unit includes a connectivity module (CM) installed in the vehicle. A safety device is adapted to transmit a message when the safety device is within a predefined proximity of the CM. A safety cloud unit is configured to confirm the safety device based in part on a first pair of complementary keys, including a first factory key stored by the safety device and a second factory key stored by the safety cloud unit. The first pair of complementary keys is configured for asymmetric encryption such that the first factory key is decryptable only with the second factory key. The remote assistance unit is configured to authenticate the integrity of the CM based in part on a second pair of complementary keys, the second pair of complementary keys being dynamically generated by the safety cloud unit.

An improved decentralized, blockchain-driven network for artificial intelligence (AI)-enabled skills exchange between Intelligent Personal Assistants (IPAs) in a network is disclosed that is configured to perform computational tasks or services (also referred to herein as “skills”) in an optimally-efficient fashion. In some embodiments, this may comprise a first IPA paying an agreed cost to a second IPA to perform a particular skill in a more optimally-efficient fashion. In some embodiments, a skills registry is published, comprising benchmark analyses and costs for the skills offered by the various nodes on the skills exchange network. In other embodiments, a transaction ledger is maintained that provides a record of all transactions performed across the network in a tamper-proof and auditable fashion, e.g., via the use of blockchain technology. Over time, the AI-enabled nodes in the system may learn to scale, replicate, and transact with each other in an optimized—and fully autonomous—fashion.

A system and method is provided that enables voice recognition for legacy operating systems of a computing device. An exemplary method includes receiving speech-based instructions from a user of mobile device that indicate a request for executing a task. The speech-based instructions are then analyzed by an intelligent personal assistant running on the mobile device to determine an intent of the user. If the intent of the user identifies a specialized client software module installed on the mobile, the software module will generate a command object that includes parameters relating to the execution of the task. The command object is then transmitted by the first computing device to a personal computer with a legacy operating system where the command object causes a software agent installed on the personal computer to execute the task based on the parameters included in the command object.

A remote assistance workstation 12 includes a communication module 54, a user interface (UI) module 52, and a controller 56 coupled to a portable device 14, the portable device including augmented reality (AR) glasses 36 worn by a first responder to perform actions using objects in a scene. The UI module 52 renders a remote assistant graphical user interface (GUI) 100, the GUI including (i) a first pane 96 for displaying a live video stream of a remote assistance request and (ii) a second pane 98 for displaying a 2D representation of an object in the scene, which can be moved within the scene via remote assistant input. The GUI 100 renders a corresponding 3D virtual content item within the first pane relative to a reference point. The controller 56 outputs a remote assistance signal to the portable device 14 to display a 3D virtual content item 38 on the AR glasses in a live view of the scene, appearing at a location determined by the remote assistant input of moving the 2D representation within the second pane 98 to assist the first responder in the scene.

The invention discloses a visual remote auxiliary device for computer teaching, and belongs to the field of remote auxiliary devices.The visual remote auxiliary device comprises a supporting plate, a middle plate is fixedly connected to the middle position of one side face of the supporting plate, two parallel supporting legs are fixedly connected to one side of the bottom end face of the middle plate, and a top plate is fixedly connected to the upper portion of the middle plate; a bottom plate is arranged below the middle plate, a keyboard and a mouse are arranged on one side of the top end face of the middle plate, and a displayer is arranged on the top end face of the top plate. A lifting driving assembly is arranged above the bottom plate, a host is arranged on the top end face of the bottom plate, a rectangular groove is formed in the top end of the side face of the supporting plate, an adjustable camera shooting mechanism is arranged in the rectangular groove, a side shielding assembly is arranged below the rectangular groove, and two parallel air supply assemblies are embedded in the portion, below the top plate, of the side face of the supporting plate. According to the invention, through the arranged lifting driving assembly, the placement height of the host can be adaptively adjusted according to the model of the host, so that the leg extension space of a user is increased.

Improved intelligent personal assistant (IPA) software agents are disclosed that are configured to interact with various people, service providers, files, and / or smart devices. More particularly, this disclosure relates to an improved Natural Language Processing (NLP) Intent Determination Service (IDS) that is able to determine the likely best action to take in response to generic user commands and queries. The improved NLP IDS disclosed is said to be ‘search-based’ because, rather than attempt to parse incoming user commands and queries up front, the incoming user commands and queries are searched against a pre-generated database of exemplary user commands (e.g., having associated action or parsing identifiers) to determine the most relevant search result(s). The associated system actions and known grammar / parsing rules of the most relevant search result(s) may then be used to process the incoming user command or query—without having to actually parse the incoming user command or query from scratch.

A radio frequency connection between a far field voice detection device and a further device is used to determine a first angular direction from the far field voice detection device to the further device. The determined first angular direction is then used to emphasize, during a noise processing of a plurality of sounds received via use of a plurality of microphones of the far field voice detection device, a first one of the plurality of sounds relative to a remainder of the plurality of sounds.

To provide a remote support system or the like capable of restricting an error from occurring in a remote support.SOLUTION: A processor of a remote support system receives through a wireless communication line, an image data set to be transmitted from an autonomous travel device for each transmission period in response to photographing of an environment and also a recognition data set to be transmitted from the autonomous travel device for each transmission period by a data capacity smaller than that of the image data set while including at least position information related to a target recognized in the environment. When a reception delay level of the image data set is out of a permission range with respect to this reception period, the processor allows an image data set received in this reception period to be replaced with a processed data set which is generated from the image data set received in the reception period before the preceding period by processing to allow a target image expressing the target to appear at a position predicted in correlation with the recognition data set which is received in this reception period, and then, displays the processed data set in a remote operator.SELECTED DRAWING: Figure 5